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9. TROUBLESHOTING
Problem
Cause
Remedy
Does not heat
No power
Make sure that the machine is plugged in properly
Switch set to -OFF-
Set the switch to -ON-.
Thermoprobe intervention
Reset the thermal protector as directed in section 6.1.
Thermostat on “0”
Adjust the thermostat
Mixing paddle does not turn
No power
Make sure that the machine is plugged in properly
The driving shaft is not properly in place
Remove the shaft and then insert it correctly as directed in section
7.5.2.
Motor fault
Contact service personnel
On/off switch on (0).
Press the switch on
Tap leaks
It has not been fit correctly
Empty the machine and fit the tap as directed in section 7.5.3.
The outlet and rubber are dirty
Empty the machine and clean the entire tap thoroughly; fit it back on
the machine as directed in section 7.5.1.
The sealing gasket needs replacing
Contact service personnel
Water is escaping from the
level tank
Temperature too high
Lower the temperature
The sealing gasket of the level tube needs replacing
Contact service personnel
The water level is above the MAX indication when the
machine is at room temperature
Allow the machine to cool down and empty the boiler until reaching the
level indicated
Product leaks from the bottom
of the transparent bowl
The bowl has not been fit correctly in place
Empty the machine, remove the bowl and fit it in place according to the
instructions provided in section 7.5.2.
The seal needs replacing
Contact service personnel
The thermometer does not
show the temperature
Flat battery
Replace the battery, paragraph 7.9.
Probe malfunction
Call a specialized technician
Machine shutdown
The water level in the boiler tank has fallen below the
minimum level with resulting machine shutdown
Top up the boiler tank, if a level sensor is fitted
Call for a specialized technician to reset the machine
No water in the boiler tank
Top up the boiler tank, if a level sensor is fitted
Call for a specialized technician to reset the machine
If the machine malfunctions due to causes other than those listed in this table or the proposed remedies do not solve the problem, contact a specialized
technician
