Chrysler Grand Caravan, Warranty Information Booklet

Page 1: ...econd Edition Printed in U S A Minivans WA R R A N T Y I N F O R M AT I O N 2 0 0 9 Chrysler Motors LLC G r a n d C a r a v a n To w n C o u n t r y 154062 09 Minivans LPLW Warr qxd 126268cov 9 30 08 10 29 PM Page 1 ...

Page 2: ...T This booklet contains Chrysler Motors LLC limited warranties It should be kept in your vehicle and presented to your Dealer if any warranty service is needed The warranty text begins on page 4 of this booklet ...

Page 3: ...ic Limited Warranty Coverage Special Extended Warranty Coverage Anti Corrosion Perforation Limited Warranty All Panels Outer Panels Powertrain Limited Warranty Federal Emission Warranty Federal Emission Warranty Specified Comp California Emission Warranty California Emission Warranty Specified Comp WARRANTYCOVERAGEATAGLANCE 2008 Chrysler Motors LLC ...

Page 4: ...arranty 10 3 What s Not Covered 3 1 Modifications Not Covered 17 3 2 Environmental Factors Not Covered 18 3 3 Maintenance Costs Not Covered 19 3 4 Racing Not Covered 20 3 5 Certain Kinds of Corrosion Not Covered 20 3 6 Other Exclusions 20 3 7 Total Loss Salvage Junk or Scrap Vehicles Not Covered 21 3 8 Restricted Warranty 22 4 Other Terms of Your Warranties 4 1 Exchanged Parts May Be Used in Warra...

Page 5: ... 6 2 HowtoGetTowService U S orCanadaOnly 35 6 3 Emergency Warranty Repairs 36 6 4 Getting Service Under the Federal Emission Performance Warranties 36 6 5 Getting Service Under the California Emission Warranties 37 7 How to Deal with Warranty Problems 7 1 Steps to Take 40 7 2 Helpful Addresses and Telephone Numbers 43 8 Optional Service Contract 45 9 Maintenance 9 1 General Maintenance 46 9 2 Wher...

Page 6: ...anties do not apply and Chrysler completely disclaims them to the extent allowed by law And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing Somestatesdonotallowlimitationsonhowlongan impliedwarrantylasts sotheabovelimitationsmaynot applytoyou 1 1 Incidental and Consequential Damages Not Covered Yo...

Page 7: ... in material workmanship or factory preparation There is no list of covered parts since the only exception are tires and Unwired headphones You pay nothing for these repairs These warranty repairs or adjustments including all parts and labor connected with them will be made by your dealer at no charge using new or remanufactured parts C Items Covered by Other Warranties The following are covered b...

Page 8: ...overs the cost of towing your vehicle to the nearest Chrysler Dodge or Jeep dealer if your vehicle can t be driven because a covered part has failed If you choose to go to another dealership you will be responsible for the cost if the extra distance exceeds 10 miles See Section 6 2 for information on how to get towing service in the United States and Canada E When It Begins The Basic Limited Warra...

Page 9: ... F When It Ends The Basic Limited Warranty lasts for 36 months from the date it begins or for 36 000 miles on the odometer whichever occurs first But the following items are covered only for 12 months or for 12 000 miles on the odometer whichever occurs first brakes rotors pads linings and drums wiper blades clutch discs or modular clutch assembly as equipped windshield and rear window and wheel a...

Page 10: ...ny ques tions This policy does not apply to vehicles registered to U S government officials or military personnel on assignment outside of the United States 2 2 Corrosion Warranty A Who Is Covered You are covered if you are a purchaser for use of the vehicle B What s Covered This warranty covers the cost of all parts and labor needed to repair or replace any sheet metal panels that get holes from ...

Page 11: ... limits are 5 years or 100 000 miles on the odometer whichever occurs first WHAT SCOVEREDUNDER CHRYSLER MOTOR LLC S WARRANTIES 2 3 Restraint System Limited Warranty Vehicles sold and registered in the State of Kansas only For vehicles sold and registered in the State of Kansas seatbelts and related seatbelt components are warranted against defects in workmanship and materials for 10 years regardle...

Page 12: ...d B What s Covered TheLifetimePowertrainLimitedWarranty covers the cost of all parts and labor needed to repair a powertrain component listed in section 2 4 E below that is defective in workmanship and materials There is no coverage for towing in the event of disablement C When It Begins TheLifetimePowertrainLimitedWarrantybegins at the end of the Basic Limited Warranty D Excluded Vehicles SRT veh...

Page 13: ...charger serpentine belt tensioner seals and gaskets for listed components only Transmission transmission case and all internal parts torque converter drive flex plate transmis sion range switch speed sensors pressure sensors transmission control module bell housing oil pan seals and gaskets for listed components only NOTE MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED AT ANY TIME Front Wheel Dri...

Page 14: ...rnal parts axle shafts axle shaft bearings drive shaft assemblies drive shaft center bearings universal joints and yokes seals and gaskets for listed components only Four Wheel Drive 4X4 transfer case and all internal parts transfer case control module and shift mode motor assembly axle housing and all internal parts axle shafts axle shaft bearings drive shafts assemblies front and rear drive shaf...

Page 15: ... anniversary of the in service date of the vehicle You must have the inspection performed to continue this coverage For your convenience powertrain inspection logs have been provided You should use these logs to keep track of each 5 year powertrain inspection interval WHAT SCOVEREDUNDER CHRYSLER MOTORS LLC S WARRANTIES H Other Provisions of This Powertrain Limited Warranty AllothertermsoftheNewVeh...

Page 16: ...p Personnel _____________________________________________ Signature of Authorized Dealership Personnel Powertrain Limited Warranty Inspection Ten Year Inspection Interval Powertrain inspected _________________ _____________ Odometer Reading Date ____________ _____________ Repair Order Dealer Code _____________________________________________ Authorized Dealership Name _____________________________...

Page 17: ...p Personnel _____________________________________________ Signature of Authorized Dealership Personnel Powertrain Limited Warranty Inspection Twenty Year Inspection Interval Powertrain inspected _________________ _____________ Odometer Reading Date ____________ _____________ Repair Order Dealer Code _____________________________________________ Authorized Dealership Name __________________________...

Page 18: ...hip Personnel _____________________________________________ Signature of Authorized Dealership Personnel Powertrain Limited Warranty Inspection Thirty Year Inspection Interval Powertrain inspected _________________ _____________ Odometer Reading Date ____________ _____________ Repair Order Dealer Code _____________________________________________ Authorized Dealership Name ________________________...

Page 19: ...at was not on your vehicle when it left the manufacturing plant or is not certified for use on your vehicle Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non Chrysler parts compo nents equipment materials or additives Performance or racing parts are considered to be non Chrysler parts Repairs or adjustments caused by ...

Page 20: ...meters or attaching any device that disconnects the odometer will also void your warranties 3 2 Environmental Factors Not Covered Your warranties don t cover damage caused by environmental factors such as airborne fallout bird droppings insect damage chemicals tree sap salt ocean spray acid rain and road hazards Nor do your warranties cover damage caused by hailstorms windstorms tornadoes sandstor...

Page 21: ...ur warranties don t cover the costs of repairing damage caused by poor or improper maintenance Nor do they cover damage caused by the use of contami nated fuels or by the use of fuels oils lubricants cleaners or fluids other than those recommended in your Owner s Manual The warranties don t cover the costs of your vehicle s normal or scheduled maintenance the parts and services that all vehicles r...

Page 22: ...ngs as industrial fallout sand salt hail and stones corrosion caused by the extensive or abnormal transport of caustic materials like chemicals acids and fertilizers and corrosion of special bodies body conversions or equipment that was not on your vehicle when it left the manufacturing plant or was not supplied by Chrysler 3 6 Other Exclusions Your warranties don t cover the costs of repairing da...

Page 23: ...r Owner s Manual 3 7 Total Loss Salvage Junk or Scrap Vehicles Not Covered A vehicle has no warranty coverage of any kind if the vehicle is declared to be a total loss by an insurance company the vehicle is rebuilt after being declared to be a total loss by an insurance company or the vehicle is issued a certificate of title indicat ing that it is designated as salvage junk rebuilt scrap or some s...

Page 24: ...your vehicle if the vehicle is not properly maintained or if the vehicle is abused or neglected and the abuse or neglect interferes with the proper functioning of the vehicle If the warranty is restricted coverage may be denied or subject to approval by Chrysler before covered repairs areperformed WHAT S NOT COVERED ...

Page 25: ...ved All exchange parts that might be used meet Chrysler standards and have the same warranties as new parts Examples of the kinds of parts that might be serviced in this way are engine assemblies transmission assemblies instrument cluster assemblies radios tape CD and DVD players speedometers and powertrain control modules To help control suspected ozone depleting agents the EPA requires the captu...

Page 26: ...re Delivery Service A defect in or damage to the mechanical electrical sheet metal paint trim and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer Such a defect or damage is usually detected and corrected at the factory In addition dealers must inspect each vehicle before delivery They repair any defects or damage detected before the veh...

Page 27: ...cLimitedWarrantyfor3yearsor36 000miles whichever occurs first Air system controls distributor and its components electronic fuel injection system including injector evaporative emission canister and controls exhaustmanifold exhaust gas recirculation valve and control system exhaust pipes between exhaust manifold and catalyst fuel cap and tank assembly pump and fuel lines ignition coil and ignition...

Page 28: ...his Federal Emission Warranty covers that part for a period of 8 years or 80 000 miles whichever occurs first These limits are counted from the time when your Basic Limited Warranty begins under 2 1 E The covered parts are catalytic converter and powertrain control module C Additional Emission Warranties If your vehicle is equipped with a California Certified Emission Control System and is registe...

Page 29: ... Warranty begins under2 1 E TheEmissionPerformanceWarranty covers the cost of repairing or adjusting any compo nents or parts that might be needed for your vehicle to pass Federal Emission Standards for a federally approved state or local emissions test but only if your vehicle has failed a federally approved state or local emissions test your vehicle has been maintained and operated properly up u...

Page 30: ... no abuse neglect or improper maintenance of your vehicle Your emission control system may include parts such as the fuel injection system the ignition system catalytic converter and powertrain control module Also included may be hoses belts connectors and other emission relatedassemblies Where a warrantable condition exists Chrysler will repair your vehicle at no cost to you including diagnosis p...

Page 31: ...onsible for the performanceoftherequiredmaintenancelisted inyourowner smanual Chryslerrecom mends that you retain all receipts covering maintenance on your vehicle but Chrysler cannot deny warranty solely for the lack of receipts or for your failure to ensure the perfor mance of all scheduled maintenance You are responsible for presenting your vehicle to a Chrysler Dodge or Jeep dealer as soon as ...

Page 32: ...defective Chrysler will repair or replace the part The repair or replacement will be made at no charge to you for diagnosis parts or labor Any other parts damaged by the failure of a defective part will also be repaired or replaced In addition if your vehicle fails a smog check inspection Chrysler will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection You...

Page 33: ...old 4 0L Auto Plastic fuel tank assembly 4 0L Auto Where parts are scheduled for replacement as required maintenance this warranty applies until the first scheduled maintenance point listed in the owner s manual C Parts Covered for 8 Years or 80 000 Miles Whichever Occurs First SeeFederalEmissionWarranty5 1 B catalytic converter powertrain control module D Getting Service Under This Warranty Secti...

Page 34: ...ion label located on the under side of the hood on the driver s side Chrysler also warrants that every part listed below if installed as original equipment is free from defects All powertrain control modules and catalyst are covered in addition to the specific parts listed below Minivan Co Extrudedplasticfueltank 3 3LV6OHAuto w VLP 3 8LV6OHAuto Plastic fuel tank assembly 3 3L V6 OH Auto w VLP 3 8L...

Page 35: ...warranty service may be requested from any authorized Chrysler Dodge or Jeep dealer B In Canada and Mexico If you are traveling temporarily in Canada or Mexico and your vehicle remains registered in the United States your Chrysler warranty still applies Service may be requested at any authorized Chrysler Dodge or Jeep dealership C In a Foreign Country Outside of North America If you are traveling ...

Page 36: ...he United States D If You Move If you move to another country be sure to contact the Chrysler Customer Assistance Center section 7 2 and the customs department of the destination country before you move Vehicle importation rules vary considerably from country to country You may be required to present documentation of your move to Chrysler in order to continue your warranty coverage You may also be...

Page 37: ...d answer a few simple questions You will be given the name of the service provider and an estimated time of arrival If you feel you are in an unsafe situation please let us know With your consent we will contact local police or safety authori ties B If Unable to Contact 24 Hour Towing Assistance If you are unable to contact 24 Hour Towing Assis tance and you obtain towing services on your own you ...

Page 38: ... 6 3 Emergency Warranty Repairs If you have an emergency and have to get a warranty repair made by someone other than an authorized Chrysler Dodge or Jeep dealer follow the reimburse mentprocedurein6 1 C 6 4 Getting Service Under the Federal Emission Performance Warranties A What to Do If your vehicle has failed an emissions test described in 5 2 Take it to an authorized Chrysler Dodge or Jeep dea...

Page 39: ...t notified within 30 days that a performance warranty claim is denied the manufacturer must repair the vehicle free of charge If you want more information about getting service under the Federal Emission Warranty or the Performance Warranty or if you want to report what you think is a violation of these warranties you can contact Manager CertificationandCompliance DivisionWarrantyClaims Environmen...

Page 40: ...y warranty service without charging you for diagno sis parts or labor C Emergency Emission Warranty Service If you need emergency service under this warranty and a Chrysler Dodge or Jeep dealer is not readily available you may have your vehicle repaired by anyone using any brand of repair parts However Chrysler recommends that you do the following before having repairs made Contact the Chrysler Mo...

Page 41: ...y repairs including labor and diagnosis You will need to get and keep the replaced parts as well as the original invoice marked paid You should review with the Customer Assistance Center any questions you have about the emission warranty Reimbursement for parts will be based on Chrysler s suggested retail price Reimburse ment for labor will be based on Chrysler s recommended time allowance for the...

Page 42: ...necessary to resolve the problem Even if Chrysler can t help you Chrysler will acknowledge your contact and explain Chrysler s position 7 How to Deal with Warranty Problems 7 1 Steps to Take A In General Normally warranty problems can be resolved by your dealer s sales or service departments That s why you should always talk to your dealer s service manager or sales manager first But if you re not...

Page 43: ...solved concern 4 The identity of your servicing selling dealer HOW TO DEALWITH WARRANTYPROBLEMS C If Your Problem Still Isn t Resolved For Customers Residing in Arkansas Idaho Kentucky and Minnesota ONLY NOTE This Process is not available for residents of other states If you can t resolve your warranty problem after following the two steps described in 7 1 A and you live in Arkansas Idaho Kentucky...

Page 44: ... taken The decision will be binding on the dealer and Chrysler but not on you unless you accept the decision 5 The date s of repair s and mileage at the time 6 Current mileage and 7 A description of the action you expect to resolve your concern Upon receipt of your request The National Center for Dispute Settlement NCDS will acknowledge receipt of your request by mail within ten 10 days and advise...

Page 45: ...n help you wherever you happen to be Contact the one that covers your area HOW TO DEALWITH WARRANTYPROBLEMS If any action is required on the part of the dealer or Chrysler you will be contacted within ten 10 days after the date by which the dealer or Chrysler must act to determine whether performance has been rendered The entire dispute settlement process will normally take no longer than 40 days ...

Page 46: ... Inc CustomerService ChryslerCentre P O Box1621 Windsor OntarioN9A 4H6 Phone 800 465 2001 HOW TO DEALWITH WARRANTYPROBLEMS InMexico contacttheCustomerRelations OfficeforChrysler JeepandDodgevehicleat 1240 Prolongacion Paseo de la Reforma Av SantaFe C P 05109 Deleg Cuajimalpa Mexico Phone inMexico 015 5081 7568 Phone outsideMexico 800 505 1300 InPuertoRicoandU S VirginIslands Customer Service Chrys...

Page 47: ...epair costs when these warranties don t apply They complement but don t replace the warranty coverages outlined in this booklet Several plans are available covering various time and mileage periods and various sets of components Service contracts aren t available if you live in a U S possession or territory Ask your dealer for details OPTIONALSERVICECONTRACT ...

Page 48: ...ou and Chrysler Motors LLC Chrysler concerning your maintenance of your vehicle Chrysler will require you to provide proof that your vehicle was properly maintained For your convenience Chrysler has prepared a Maintenance Log which is included in your Owner s Manual You should use this Maintenance Log to keep track of scheduled maintenance either by routinely having the repairs entered in your Mai...

Page 49: ...eturning to your selling dealer will help ensure that all your service needs are met and that you re completely satisfied The dealership technicians are specifically trained to proficientlyperformmaintenance and repair procedures on your Chrysler Motors LLC vehicle Authorized Chrysler Dodge or Jeep dealers will help ensure that all your service needs are met and that you re completely satisfied Ch...

Page 50: ...48 N O T E S N O T E S ...

Page 51: ...treet Address City and State Zip Code Date of Second Purchase Mileage at Purchase Third Owner s Name Street Address City and State Zip Code Date of Third Purchase Mileage at Purchase Warranty coverage applies to all vehicle owners To protect you in the event of a recall or any questions concerning your warranty please tell your dealer about any ownership or address change and write the details her...