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TO OUR CUSTOMERS:

This booklet explains the limited warranties and optional service contracts that apply
to your new vehicle. It explains exactly what’s covered, how long each warranty lasts,
and what you must do to keep the warranties in force. Please read the warranties and
other information in this booklet carefully.

T

HIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE

.

In this booklet, “Chrysler Retailer” means any authorized retailer who sells and
services Chrysler, Jeep

or Dodge vehicles.

“Chrysler” and “Chrysler Canada” mean Chrysler Canada Inc.

“Chrysler parts” mean Mopar

or Autopar™ brand parts designed for Chrysler,

Jeep

or Dodge vehicles by Chrysler Motors LLC.

Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned
subsidiary of Chrysler Motors LLC. Jeep is a registered trademark of Chrysler Motors
LLC used under licence by Chrysler Canada Inc. Mopar is a registered trademark of
Chrysler Motors LLC. Autopar is a trademark of Chrysler Canada Inc.

CONTENTS

Warranty Information . . . . . . . . . . . . . . 4

Your rights and responsibilities . . . . . . . 4-5

About your warranties . . . . . . . . . . . . . . . 6
3/60 Basic Warranty . . . . . . . . . . . . . . . . 7
5/100 Powertrain Warranty . . . . . . . . . . . . 8
5/160 Diesel Engine Warranty . . . . . . . . . . 9
8/160 Hybrid System Warranty . . . . . . . . . . 9
3/290 Aisin Transmission Warranty. . . . . . . . 9
Corrosion Warranty . . . . . . . . . . . . . . . . 10
Emission Warranties. . . . . . . . . . . . . . 11-13
What is not covered . . . . . . . . . . . . . .14-63
How to get service . . . . . . . . . . . . . . . . 17
Other things you should know . . . . . . . . 18-19

Customer Assistance . . . . . . . . . . . . . . . 20

Arbitration . . . . . . . . . . . . . . . . . . . . . 21

3/60 Roadside Assistance Program . . . . 22-25

Optional Service Contracts . . . . . . . . 26-30

Maintenance Service Schedule Coupons

3

Summary of Contents for Sprinter 2009

Page 1: ...ors LLC Chrysler and Dodge are registered trademarks of Chrysler Canada Inc a wholly owned subsidiary of Chrysler Motors LLC Jeep is a registered trademark of Chrysler Motors LLC used under licence by...

Page 2: ...r a particular purpose appli cable to this vehicle is limited in duration to the duration of these limited warranties Chrysler Canada Inc shall not be liable for commercial loss special or consequenti...

Page 3: ...nd that you return to your selling retailer for this service however you may request warranty service for your vehicle from any Chrysler Retailer See How to Get Service on page 17 NAME AND ADDRESS CHA...

Page 4: ...ooklet cover repairs to factory installed Chrysler parts and equipment that is Chrysler parts or equipment installed by Chrysler or by the selling retailer before the vehicle was delivered to the firs...

Page 5: ...indow wheel alignment and wheel balancing Tires are warranted by the tire manufacturers not by Chrysler For details see the tire manufacturer s warranty booklet in your glovebox Your Chrysler Retailer...

Page 6: ...control module bell housing oil pan seals and gaskets for listed components only Note Manual transmission clutch parts are not covered at any time Rear Wheel Drive If equipped Rear axle housing and a...

Page 7: ...ts for listed components only 8 160 HYBRID SYSTEM WARRANTY if equipped These hybrid system parts are covered for 8 years or 160 000 kilometres whichever occurs first TPIM Fan TPIM Pump TPIM Assembly T...

Page 8: ...occurs first An outer body panel is a sheet metal panel which can be seen while walking around the vehicle and which is painted body colour This warranty applies only to holes caused by corrosion Cos...

Page 9: ...nstructions in your Owner s Manual Only Chrysler parts should be used for maintenance and repair of your vehicle s emission control systems You should keep any receipts for maintenance service and pas...

Page 10: ...for 5 years or 80 000 kilometres whichever occurs first air system controls onboard diagnostic system catalytic converter components distributor and components oxygen sensors electronic fuel injection...

Page 11: ...vehicle was properly maintained and operated until it failed the test and warranty service is required in order for your vehicle to pass the provincial I M test Provincial test fees if any are not co...

Page 12: ...llout acid rain chemicals tree sap insects bird or insect droppings salt sand gravel road hazards hail windstorms lightning floods or any other event of nature Road salt car washes scuffs and scratche...

Page 13: ...loss loss of income etc NON CHRYSLER MODIFICATIONS The warranties in this booklet do not cover repairs required because of non Chrysler modifications installation of special equipment or accesso ries...

Page 14: ...AL LOSS AND SALVAGE VEHICLES Any vehicle that is declared to be a total loss by any insurance company or is rebuilt after being declared to be a total loss or is otherwise designated as salvage scrap...

Page 15: ...anty please get a detailed receipt for the work done When your vehicle returns to Canada contact the Chrysler Canada Customer Assistance Centre page 20 for reimbursement consideration Reimbursement wi...

Page 16: ...ct or damage you should tell your selling retailer immediately because if the problem worsens due to use and exposure repairs will not be covered by any warranty PRODUCTION CHANGES Chrysler Canada and...

Page 17: ...commercial CDs Labels applied to tape cassettes and home recorded CDs may curl buckle or peel off This can result in ejection failure and repairs required to remove a stuck CD or cassette are not cov...

Page 18: ...or number of opportunities to satisfy you In fact your retailer may contact Chrysler on your behalf 3 If the problem still has not been resolved please contact us at the address or toll free number s...

Page 19: ...binding arbitration Our goal and that of our retailers is your complete satisfaction Chrysler Canada s participation in CAMVAP makes a valuable contribution to our achievement of that goal There is no...

Page 20: ...e or to the Chrysler Canada Retailer of your choice provided it is within a 35 kilometre distance of the point of breakdown STUCK If your vehicle is stuck in a ditch or snow on or adjacent to a public...

Page 21: ...Vehicle Identification Number Your licence plate number Your odometer reading kilometres The location of your vehicle and the phone number where you can be reached Type of service needed tow flat tir...

Page 22: ...The program does not pay for parts tires repairs labour or vehicle storage Parts repairs or labour covered under a vehicle warranty will be provided by your Chrysler Canada Retailer The program does n...

Page 23: ...d for and paid by you We will reimburse you for special transportation costs up to 300 per incident IF YOU HAVE TO PAY If you have to pay for a service that is normally covered by the program you may...

Page 24: ...maintain and repair the vehicle Chrysler Canada Service Contracts can enhance your new vehicle s factory warranty from the day of delivery and provide mechanical coverage on most major components whe...

Page 25: ...uctible Major components covered are steering air conditioning engine cooling and fuel front suspension rear suspension electrical hydraulic brake components anti lock brakes Maximum terms available o...

Page 26: ...ghout Canada and the Continental United States TRANSFERABLE AT NO COST The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at no cost within 30 days of the...

Page 27: ...LIGIBLE VEHICLES Vehicles involved in an accident to the extent of becoming an insurance write off vehicles not registered in Canada vehicles placed in taxi limousine or delivery services vehicles use...

Page 28: ...The owner s responsibility is to properly operate care for and maintain the vehicle as prescribed in the Owner s Manual supplied by Chrysler with each new vehicle and herein PLAN SERVICE TOLL FREE NUM...

Page 29: ...NOTES...

Page 30: ...NOTES...

Page 31: ...NOTES...

Page 32: ...NOTES...

Page 33: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 34: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 35: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 36: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 37: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 38: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 39: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 40: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 41: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 42: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 43: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 44: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 45: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 46: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 47: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 48: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 49: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 50: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 51: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 52: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 53: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 54: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 55: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 56: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 57: ...o maintenance service Additional maintenance work according to year Oil change Engine Viscosity Automatic transmission Rear axle Oilservice Plus Maintenance service Replaced Air cleaner Dust filter he...

Page 58: ...y handover inspection Signature stamp of authorized Sprinter dealer 3 23 Confirmations Delivery handover inspection Performed in accordance with factory spec ifications Odometer reading Place Date Sig...

Page 59: ...egard to any work modifications carried out No faults defects were found Please tick as appropriate Work carried out and equipment in stalled in accordance with Chrysler Motors LLC Body Equipment Moun...

Page 60: ...regard to any work modifications carried out No faults defects were found Please tick as appropriate Work carried out and equipment in stalled in accordance with Chrysler Motors LLC Body Equipment Mo...

Page 61: ...replace brake fluid Replace dust filter for heating ventilation or active charcoal combi filter for air conditioning note installation date Every 4 years Replace air filter element At every sixth main...

Page 62: ...spring clip At every second maintenance service Oil service Automatic transmission change oil and filter Engine Replace spark plugs Replace air filter element Replace V ribbed belt From the fourth mai...

Page 63: ...active charcoal combi filter for air conditioning note installation date Road wheels brakes Check tire pressure and correct as necessary including spare tire Tire sealant check expiry date replace on...

Page 64: ...on a separate order Engine cooling system check corrosion inhibitor antifreeze and correct as necessary Hydraulic brake system Power assisted steering Additional battery in engine compartment Windscre...

Page 65: ...is lost trace and eliminate cause All assemblies engine transmission axles steering power steering pump brake All lines hoses and sensor cables Rubber sleeves shock absorbers front axle joints Exhaus...

Page 66: ...formance and condition check Seat belts seat belt clips seat belt clip extensions Signaling equipment indicator lights Headlamps exterior lighting Windscreen wipers rear window wiper windscreen washer...

Page 67: ...ervice Plus Maintenance service Oil Service Plus Maintenance service Checked by customer service advisor Check vehicle for paint corrosion and accident damage Test stand Brake check on test stand Oil...

Page 68: ...l ter s utilization level must be made at 120 000 miles 192 000 km If at 120 000 miles 192 000 km the utilization level is still under the thresh old level the diesel particle filter s utili zation le...

Page 69: ...il Service Plus 229 3 5 every 10 000 miles 16 000 km every 5 000 miles 8 000 km Maintenance service 229 3 5 every 30 000 miles 48 000 km every 15 000 miles 24 000 km OM642 diesel engine Oil Service Pl...

Page 70: ...The variable Chrysler Vans LLC mainte nance system satisfies these require ments It offers a choice of service groups with different service intervals The service intervals depend on the type of use...

Page 71: ...roved pay special attention to the boiling point DOT 4 plus Brake fluid Warning G Brake fluid constitutes a health hazard Do not swallow brake fluid If you have swallowed brake fluid you must consult...

Page 72: ...tenance service The coolant must be replaced after 15 years max 180 000 miles 288 000 km Thereafter the coolant must be replaced every 5 years max 90 000 miles 144 000 km For notes on capacities see t...

Page 73: ...engine oils can limit your defect liability claims Information is available from any Sprinter service center Engine MB Sheet M272 gasoline engine 229 3 5 OM642 diesel en gine 229 31 51 228 51 Coolant...

Page 74: ...aling vapors In enclosed spaces always ensure there is suffi cient ventilation to avoid poisoning Do not allow service products to come into contact with the skin eyes or clothing In the event of cont...

Page 75: ...roducts are Fuel Lubricants e g engine oil transmis sion oil hydraulic fluid grease Antifreeze coolant Brake fluid Approved service products are listed in the Chrysler Vans LLC service prod ucts guide...

Page 76: ...er s findings are presented Please ensure that the required mainte nance services for your vehicle are car ried out as follows particularly during the defect liability period regularly punctually by a...

Page 77: ...ignition has been turned on and a minus sign will appear in front of the service date After each service Oil Service Plus or maintenance service the authorized dealer or Sprinter service center will r...

Page 78: ...nical progress can also affect the scope of maintenance work The ASSYST Active Service System tells you when the next service is due The deadline for the service is indicated in either days or miles k...

Page 79: ......

Page 80: ...ls 6 Coolant 7 Brake fluid 9 Types of vehicle use 10 Dust filter combination filter 12 Diesel particle filter 12 2 Maintenance service Maintenance work 13 Oil Service Plus Maintenance service 13 3 Con...

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