Cigent Technology RECON SENTINEL, User Manual

Page 1: ...User s Guide ...

Page 2: ... Us Feedback 13 Sign Out 13 Console 14 Connected Recon Sentinels 14 Add New Recon Sentinel 15 Device Status Legends 16 Active Defense Countermeasures ADC 16 Health Status Legend 16 Home 17 Message Center 17 Critical 17 Warning 17 Messages 17 Online 17 Turn On Turn Off ADC 18 Subscription 18 Fix Wizard 18 Status 22 Critical 23 Unknown Devices 23 Attacks 26 Warning 27 Informational 28 New Services 2...

Page 3: ...onfigure 37 Set Name 38 Turn On Turn Off ADC 39 Turn Off Turn On Screen 40 Control 41 Factory Reset 41 Reboot 42 Shut Down 43 Profile 44 User Information 45 Subscription Information 48 LIMITED WARRANTY RECON SENTINEL 49 NOTE Pictures shown below may be different than the current version of the App and or Website ...

Page 4: ...s anti malware and firewall solutions Recon Sentinel was designed for ease of use and works with all routers firewalls and wireless access points without slowing down Internet connectivity It is the perfect complement to existing antivirus and anti malware solutions and provides automatic updating of the device s firmware to ensure you always have the best protection possible Recon Sentinel sits o...

Page 5: ...nnect the Ethernet cable into the Recon Sentinel and any open Ethernet port of your router modem NOTE USB Ports are disabled for future development Recon Sentinel Ethernet Port Router Ethernet Connection Plug the power adapter into an outlet and the Recon Sentinel Recon Sentinel AC Power The Recon Sentinel will now power on and once running will display its Device ID The next step is to create an ...

Page 6: ...Play Store From within the App or Website select the Register User button Login Website Login App After completing the registration form the Register button should be selected to submit and finalize your new account NOTE Creating a new account can be skipped if you already have an existing account Simply login with your Username Email and Password associated with your existing account ...

Page 7: ...he Username is used to lookup your account information for resetting the password Reset Password Website Reset Password App A verification code is sent via email from no reply reconsentinel com Once you have entered the Verification Code and your New Password select the Submit button to reset the password for your account New Password Website New Password App ...

Page 8: ...set Password Confirmation Website Reset Password Confirmation App Registering a Recon Sentinel Registering a Recon Sentinel to your account can be done by selecting the Add New Recon Sentinel button from the Console panel along with the Device ID displayed on the Recon Sentinel LCD screen For more information see the Add New Recon Sentinel section ...

Page 9: ...e Main Menu can be opened by selecting the menu icon in the upper right corner of every main page Main Menu Language Selection The website and app can be set to display messages in English Spanish or French The default language selection is English ...

Page 10: ...m the Main Menu will provide you with the Language Options Menu Select the desired language from the list and then select OK to change the displayed messages Language Options Menu About Recon Sentinel About Recon Sentinel About Recon Sentinel in English in Spanish in French ...

Page 11: ...e Main Menu will provide you with an About this App section as well as an About Recon Sentinel section The About this App section will detail the current and previous versions while also listing the new features and bug fixes released with each version About This App ...

Page 12: ... Recon Sentinel part 1 About Recon Sentinel part 2 Toggle Help Mode The Toggle Help Mode switch will toggle the information displayed across the various sections of each page within the App Website If Help Mode is enabled each section will have a quick description These descriptions are hidden when Help Mode is disabled By default Help Mode is disabled Help Mode Disabled Help Mode Enabled ...

Page 13: ...port a problem suggest a new feature or leave a comment about the App Website or Recon Sentinel device Send Us Feedback part 1 Send Us Feedback part 2 Sign Out Selecting Sign Out from the Main Menu will sign you out of the App Website You are prompted with a confirmation to sign out before being signed out Sign Out Confirmation ...

Page 14: ...tus for all of your Recon Sentinels can be quickly viewed in the Console page The Health Status Device Name Device ID and Active Defense Countermeasures ADC statuses are shown for each Recon Sentinel device Selecting a Recon Sentinel device button from the Console page will direct you to that Recon Sentinel s Home page and provide more information about the current device status ...

Page 15: ...econ Sentinel devices registered to your account This comes in handy for business users as a system administrator can monitor and interact with many devices at one time Add New Device Add New Device Add New Device Enter Device Information In Progress Complete Make sure you select the Vendor where you purchased your Recon Sentinel when entering the New Device Information during the Add New Device p...

Page 16: ...o Trusted Device Attacking Enabled Blocked Yes Unblocked Yes Disabled Blocked Yes Unblocked No Trusted Device Not Attacking Enabled Blocked Yes Unblocked No Disabled Blocked Yes Unblocked No Health Status Legend The Health Status Legend shows the various icons used for each status that a Recon Sentinel device may be in The Critical icon is used to show that a critical event has occurred such as ne...

Page 17: ...ew unknown devices that have connected to your network as well as possibly malicious attacks performed by devices currently connected to your network Warning Warning messages are important alerts that you should review to ensure that they don t pose any risk to your network These alerts cover Network Scans that appear from devices connected to the network Messages Messages are used for information...

Page 18: ...ected with your network by Recon Sentinel a Fix Wizard is displayed to help quickly fix issues in order of importance To use the Fix Wizard select the Status icon from the Home page The wizard will open and then provide each task one at a time that require your attention The tasks will begin by addressing Unknown Device Alerts For each unknown device you will have the ability to Find the device Tr...

Page 19: ...ept to acknowledge and clear the alert or Ignore the alert If you don t wish to perform a fix for the task then you can select the Skip button to move on to the next task For more information about Attack Alerts see the Attacks section Fix Wizard Fix Wizard Attack Alert Tasks part 1 Attack Alert Tasks part 2 ...

Page 20: ... acknowledge and clear the alert or Ignore the alert If you don t wish to perform a fix for the task then you can select the Skip button to move on to the next task For more information about Network Scan Alerts see the Network Scans section Fix Wizard Fix Wizard Network Scan Alert Tasks part 1 Network Scan Alert Tasks part 2 ...

Page 21: ...ge If you don t wish to perform a fix for the task then they can select the Skip button to move on to the next task For more information about Network Service Messages see the New Services section Fix Wizard Fix Wizard Network Service Message Tasks part 1 Network Service Message Tasks part 2 If no Network Service Messages are available for your Recon Sentinel then you will be directed to the Live ...

Page 22: ...thin the Fix Wizard you will see a confirmation screen that will return you to the Home page Fix Wizard Complete Status The Status page displays the various alerts available to you based on their importance level Critical Warning and Informational Status part 1 Status part 2 ...

Page 23: ...vices can be trusted using the Trust All button If you don t want to trust all unknown devices then each device can be individually trusted using the Trust button displayed for each device The Include Offline Devices switch will toggle offline devices from being displayed in the Unknown Devices List Online devices are those that are actively connected to your network while offline devices are thos...

Page 24: ...be used to edit the device name within the Unknown Devices List Each unknown device has a More Info button to display additional information This can be useful when attempting to identify the device The Less Info button will appear when all available device information is being displayed and allows you to hide the expanded informational view Unknown Devices More Info The button will expand to disp...

Page 25: ... device Block Unknown Device Confirmation Blocking a device may take a few minutes Some devices attempt to gain a new IP address when their initial IP address has been blocked Blocking unknown devices happens automatically if ADC is enabled Selecting the Block or Unblock buttons while ADC is enabled can also be used to set the connection permissions for a device if ADC is disabled at a later time ...

Page 26: ...ing a device from the network then repeat Step 2 for each different device until Recon Sentinel reports Found It 4 Once you find the device make sure you name it in your Recon Sentinel SONAR Starting SONAR Running SONAR Device Found A device can be shown as Online or Offline based on its connectivity to your network Each device will display the status in the bottom right of the device information ...

Page 27: ...ides information about the host device that was used to issue the attack Warning The Warning section contains alerts that should be reviewed to make sure they don t pose any risk to your network Network Scans Network Scans occur when a device performs an analysis of open network ports This is a common tactic used by hackers but it may also be used by legitimate software for a variety of reasons ...

Page 28: ...he network and may include update notifications important events and more New Services New Services are network services found by the Recon Sentinel A network service is typically an application that runs in the background and provides some type of service for the computer or network An example would be a fax service that allows you to send and receive faxes without having to start a program each ...

Page 29: ... Informational section will provide detailed information for all detected network services from connected devices New Service Alert Trusted Trusted Devices will display any device on your network phone computer tablet IoT device etc that was previously considered a safe device ...

Page 30: ...connected to your network while offline devices are those that were previously connected but are not currently using your network The Search field allows you to search for devices based on keywords such as Name Operating System Manufacturer etc All keyword searches are not case sensitive Each trusted device can be removed from the Trusted Devices List by selecting the Remove button displayed for e...

Page 31: ...ion that can be useful when attempting to identify the device The Less Info button will appear when all available device information is being displayed and allows you to hide the expanded informational view Trusted Devices More Info The button will expand to display all network services running on this device ...

Page 32: ...ning off devices that aren t frequently used while using a streaming device i e watching Netflix with a Smart TV Roku etc Upon selecting the button for a given device you will be prompted to confirm blocking the selected device Block Trusted Device Confirmation Blocking a device may take a few minutes because some devices attempt to gain a new IP address when their initial IP address has been bloc...

Page 33: ... NOTE You should disconnect 1 device at a time rather than disconnecting a group of devices together 3 If SONAR doesn t report Found It after disconnecting a device from the network then repeat Step 2 for a different device until Recon Sentinel reports Found It 4 Once you find the device make sure you name it in your Recon Sentinel SONAR Starting SONAR Running SONAR Device Found A device can be sh...

Page 34: ...detailed information for all messages in the Message List Messages Alert The Accept All button will acknowledge and clear all messages from the Message List If you don t wish to acknowledge all messages as once then the Accept button for each individual message can be selected to acknowledge them individually ...

Page 35: ... to your network The devices shown may be a combination of unknown and trusted devices Online Devices Offline Devices Selecting Offline Devices will display all devices that are not actively connected to your network but were at a previous time The devices shown may be a combination of unknown and trusted devices Offline Devices ...

Page 36: ...The current status and up to the previous 100 status updates will be displayed to you from the time that the Live Status page was entered Live Status updates are provided anytime that a new status update is available New status updates can be from a variety of things such as new alerts new command being executed periodic device check in and more ...

Page 37: ...he Settings page provides you access to customizing or controlling various features of your Recon Sentinel Settings part 1 Settings part 2 Configure The Configure section contains commands used to configure various settings for your Recon Sentinel ...

Page 38: ...s you to rename the Recon Sentinel device Set Device Name Once the new device name has been entered the Save button will save the new name for your Recon Sentinel The Cancel button will discard any changes to the name and will continue using the current name for your Recon Sentinel ...

Page 39: ...tton will enable Active Defense Countermeasures ADC for your network by actively blocking unknown devices or devices that are performing attacks on your network Enable ADC Confirmation ADC Enabled When ADC is enabled the button will toggle to Turn Off ADC for disabling of ADC ...

Page 40: ...essages displayed on the LCD screen until the screen has been enabled using the Turn On Screen button or the device has been rebooted power cycled The LCD screen will automatically turn back on if a new alert is available and will remain on until you re select the Turn Off Screen button Toggle Screen In Progress Toggle Screen Complete LCD Screen Turned On LCD Screen Turned Off ...

Page 41: ... the device to factory defaults will clear all pending alerts messages clear all unknown and trusted device lists and clear all Recon Sentinel configuration options The process of a Factory Reset is similar to re installing the operating system on your computer After resetting the device to factory defaults the device is unregistered from your account Factory Reset Confirmation Factory Reset In Pr...

Page 42: ...boot button will instruct the Recon Sentinel to go through a clean reboot process much like restarting a computer Reboot Confirmation Reboot In Progress Reboot Complete During the restart procedure your network will not be protected by Recon Sentinel ...

Page 43: ...Sentinel is shut down your network will not be protected by Recon Sentinel Because the Recon Sentinel is not meant to be powered off there is no power button To reboot the Recon Sentinel after a shut down you should remove and re insert the power cable to the device Shut Down Confirmation Shut Down In Progress Shut Down Complete ...

Page 44: ...www reconsentinel com Page 44 of 50 Profile The Profile page provides you with tools to edit your account information as well as Recon Sentinel device subscriptions Profile ...

Page 45: ...mation account password and notification settings Selecting the Edit User Info button displays the Contact Info tab within the Edit View User page This tab provides you with the ability to update all contact information such as Email Address Name Address and Phone Number Edit Contact Information part 1 Edit Contact Information part 2 ...

Page 46: ...tinel com Page 46 of 50 Selecting the Password tab at the top of the Edit View User page allows you to change your account password To change a password you will be required to enter the old password Edit Password ...

Page 47: ...mize the types of alerts that you wish to receive Each alert method can be enabled for the 3 alert types Critical Warning and Info by selecting the appropriate checkbox Alerts can be delivered as Email Alerts or Mobile Alerts App Push Notifications Edit Alert Settings Example Email Alert Example Mobile Alert Push Notification ...

Page 48: ... Sentinel device registered to your account The Recon Sentinel service is a subscription based service that is billed annually Once the subscription expires the Recon Sentinel will no longer be protecting your network Selecting a specific Recon Sentinel from the list will redirect you to a webpage to manage the subscription renewal Subscription Renewal ...

Page 49: ...imited Warranty applies to the extent permitted by law to any repair replacement part or replacement device for the remainder of the original warranty period or for ninety days whichever period is longer All replaced parts and Devices for which you receive a refund will become CDS property What this Limited Warranty does not cover The Limited Warranty will apply only if you purchased your Device f...

Page 50: ...e remaining terms of this Limited Warranty will remain in full force and effect How you can receive service For specific instructions and information regarding how to obtain warranty service for your Device please contact Customer Support at https www reconsentinel com support In general you will need to deliver your Device in either its original packaging or in equally protective packaging to the...