24
ERROR
DISPLAY
MESSAGE
RED
LIGHT
YELLOW
LIGHT
GREEN
LIGHT
SOUND
ACTIONS
Ash container
should be emptied
Empty the
ash container
FLASHING
Alternately
FLASHING
Alternately
STEADY
ON
3 BEEPS
1 Remove and empty the ash container
* Toilet must be connected to 230V.
Ash container
must be emptied.
Toilet locked.
Toilet locked
container full
STEADY ON
STEADY
ON
STEADY
ON
3 BEEPS
10 SECONDS
APART
1 Remove and empty the ash container
* Toilet must be connected to 230V.
No power
OFF
OFF
OFF
1 Make sure that the toilet is connected to
power, 230V AC
Ventilation fan
error
Error fan
FLASHING
OFF
FLASHING
10 BEEPS
1
2
3
Check fan for obstructions and ensure
that fan is rotating properly.
Reset toilet (hold down “Start”).
Open lid until red light flashes, close lid
and press “Start”. If error persists, call
support
Malfunctioning
hatch mechanism
Error hatch
mechanism
FLASHING
OFF
STEADY
ON
10 BEEPS
1
2
3
4
5
If toilet is warm, reset toilet
Open lid until red light flashes, close lid
and press “Start”
If unsuccessful, reset toilet, insert a bowl
liner and pour 3 cups of water into the
liner, close lid and press “Start”
If unsuccessful wait until the toilet has
cooled (fan stopped) Restart toilet and
open lid when the hatch is opening,
remove stuck items manually. If problem
persists, call support
Ash container out
of position
Ash container
out of
position
FLASHING
FLASHING
STEADY
ON
3 BEEPS
1
2
3
Adjust the position of the ash container,
rotate to the left side
Check that the stop pin on the container
is intact
Visually check the condition of the
magnet on the container. If problem
persists, call support
Heating circuit
interrupted
Error heating
circuit
OFF
FLASHING
STEADY
ON
CONTINUOUS
BEEPS
1
2
4
Reset the toilet.
Check bimetal thermostat on
right-hand-side of toilet. Unscrew grey
plug and push on fuse inside with finger:
do not use any sharp objects
If the fuse was triggered, you will hear a
click. See section 5.
If the fuse was not the problem, restart
toilet and try to start toilet. Repeat a
couple of times. If problem persists, call
support
Toilet lid sensor is
triggered
Lid is open
FLASHING
OFF
STEADY
ON
NONE
1 Check the magnet situated inside
the toilet lid and close lid. If problem
persists, call support.
Malfunctioning
temperature
sensor
Error temp
sensor
OFF
FLASHING
FLASHING
CONTINUOUS
BEEPS
1
2
3
Reset toilet
Open lid until red light flashes, close lid
and press “Start”
If failure persists, call support
Unreadable / no
display message
Unreadable /
blank screen
1
2
3
Unplug toilet and wait 5 minutes
Plug in toilet and restart toilet
If problem persists, call support
5.1 TROUBLESHOOTING TABLE
NOTE!
Cinderella has developed a digital troubleshooting module that can be found on
our website. This module will work as a guide and supplement in addition to the
troubleshooting table. Please visit www.cinderellaeco.com