Circa Enterprises Guardian HDE Series, Setup & Configuration Instructions Manual

Page 1: ...VoIP Telephones HDE Setup Configuration APPLICABLE FOR FIRMWARE VERSION V3 9 0 OR LATER P007451 Rev I 20100710 7 10 2020 11 22 AM ...

Page 2: ... this manual or such products software firmware and or hardware Guardian Telecom reserves the right to make changes without notice to this manual and to any such product software firmware and or hardware OPEN SOURCE STATEMENT Certain software components included in Guardian products are subject to the GNU General Public License GPL and Lesser GNU General Public License LGPL open source or free sof...

Page 3: ...structions 2 Keep these instructions 3 Heed all warnings 4 Follow all instructions 5 Install in accordance with the manufacturer s instructions 6 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 7 Only use attachments accessories specified by the manufacturer 8 Refer all servicing to qualified service personnel 9...

Page 4: ...the Event Parameters 27 8 7 Configure the Autoprovisioning Parameters 31 8 8 Configure Update Firmware 33 8 8 1 Reboot the Telephone 33 9 Setting up a TFTP Server 34 9 1 In a LINUX Environment 34 9 2 In a Windows Environment 34 10 Operation 35 11 Frequently Asked Questions 36 12 Product Specifications 38 13 Appendix A Time Zone Settings 39 Figures Figure 1 Typical Installation 6 Figure 2 Startup S...

Page 5: ...n Protocol Daemon DTMF Dual tone Multi frequency HTTP Hypertext Transfer Protocol IP Address Internet Protocol Address LAN Local Area Network LINUX Unix like computer operating system PBX Private Branch Exchange PC Personal Computer PCM Pulse Code Modulation PCMA Paired Carrier Multiple Access PCMU Pulse Code Modulation mu law PoE Power over Ethernet POST Power On Self Test RIFF A short repeated m...

Page 6: ...ession Initiation Protocol HTTP Web based configuration Provides an intuitive user interface for easy system configuration and verification of a VoIP Telephone DHCP Client Dynamically assigns IP addresses in addition to the option to use static addressing TFTP Client Facilitates hosting for the Autoprovisioning configuration file RTP Facilitates autoprovisioning configuration values on boot Audio ...

Page 7: ... confirmation of call status and connection or can be configured alternatively through the Device Configuration Doubles as a Paging Speaker when Auto Answer is enabled Auxiliary Relay can be programmed using several modes as required Note Power limits Night ringer mode available Dual Button Units with without Telephone keypad Calls may be initiated from the phone or answered from the monitoring st...

Page 8: ...l attempt to register automatically with backup 2 if that fails it will try with backup 3 It will cycle through the servers until it registers or it will remain unregistered if all servers off line Once the phone establishes a link to the back up it will remain on that server until a forced reset occurs or the server it is on kicks it out reset or unregistration Then the phone will re attempt regi...

Page 9: ...ion with the secondary server but will indefinitely attempt to re register with the primary server When the primary server comes back online the device will unregister with the secondary server and go back to registering with the primary server On first boot or first registration the time it takes for the device to failover to the secondary server is based on timers in the SIP RFC Once the device ...

Page 10: ...P Addressing DHCP IP Addressa 10 10 10 10 Web Access Username admin Web Access Password admin Subnet Maska 255 0 0 0 Default Gatewaya 10 0 0 1 Table 1 Factory Default Settings a Default if there is not a DHCP server present When configuring more than one Telephone attach the Telephones to the network and configure one at a time to avoid IP address conflicts 8 1 Telephone Web Page Navigation Table ...

Page 11: ...he address through the speaker The physical location of a telephone can be determined by comparing the MAC Address IP Address or Serial Number shown on the Discovery Utility screen with the information on the unit Note If the network does not have access to a DHCP server the device will default to an IP address of 10 10 10 10 Note Make sure that the PC is on the same IP network as the Telephone 2 ...

Page 12: ...ain level SIP Mode is Shows the current SIP Mode status Event Reporting is Shows the current Event Reporting status Nightringer is Ringtone broadcast when enabled and extension is called Primary SIP Server Primary SIP Server Backup Server 1 Redundant SIP Server 1 Backup Server 2 Redundant SIP Server 2 LED1 LED2 State This will indicate if LED is Active on or Inactive off Useful when using toggle M...

Page 13: ...e Device Configuration button to open the Device Configuration page See Figure 4 Figure 4 Device Configuration Page 2 On the Device Configuration page you may enter values for the parameters indicated in Table 4 3 After changing the parameters click the Save button followed by Reboot to complete ...

Page 14: ...e when the device has received a call to the night ring extension Pulse Relay when Ringing On in coming calls When a ring is present the relay will pulse with a cadence of 2 seconds on 3 seconds off Pulse Buzzer when Ringing When a ring is present the internal ringer will pulse with a cadence of 2 seconds on 3 seconds off Activate Relay on Outgoing Ring When enabled once a push button is pressed t...

Page 15: ...iscellaneous Settings Disable HTTPS NOT recommended Disables the encrypted connection to the webpage Depending on network security enable disable as required Call Termination Lockout When this option is enabled a call cannot be terminated using the Emergency Call button Auto Answer Incoming Calls When selected the device will automatically answer incoming calls When Auto Answer Incoming Calls is d...

Page 16: ...is state click Reboot to reset the device for other changes to take effect The new settings will not take effect if Reboot is clicked without saving first 4 Connect the Telephone to the target network 5 From a computer on the same network as the Telephone open a browser with the new IP address of the Telephone Note If changing from DHCP to STATIC Only Once the reboot button has been selected the w...

Page 17: ...he network These use standard dotted decimal notation DHCP Timeout in seconds A value of 1 will retry forever Specify the desired time out duration in seconds that the device will wait for a response from the DHCP server before reverting back to the stored static IP address The stored static IP address may be the last known IP address or the factory default address if no prior DHCP lease was estab...

Page 18: ...SIP Config to open the SIP Configuration page Figure 6 Note Guardian VoIP telephones are compatible with most SIP servers Figure 6 SIP Configuration Page 2 On the SIP Configuration page enter values for the parameters indicated in Table 6 3 After changing the parameters click Save Settings ...

Page 19: ...evice s extension on the primary SIP server This field can accept entries of up to 255 characters in length Primary SIP User ID Specify the SIP User ID for the Primary SIP Server This parameter becomes the user portion of the SIP URI for the device s extension on the primary SIP server Enter up to 64 alphanumeric characters Primary SIP Auth ID Specify the Authenticate ID for the Primary SIP Server...

Page 20: ...an FQDN is configured the device will run DNS NAPTR SRV and A queries on the FQDN to resolve an IP address to which it will send all SIP messages This field can accept entries of up to 255 characters in length Outbound Proxy Port The Outbound Proxy Port is port number used as the destination port when sending SIP messages to the outbound proxy A value of 0 will default to 5060 The supported range ...

Page 21: ...aracters Authenticate ID Specify the Authenticate ID for the SIP Server This parameter is required for SIP registration authentication Enter up to 64 alphanumeric characters Authenticate Password Specify the Authenticate Password for the SIP Server This parameter is required for SIP registration authentication Enter up to 64 alphanumeric characters Re registration Interval in seconds Re registrati...

Page 22: ...A Caller identification string added to outbound calls Enter up to 64 alphanumeric characters Click the Save button to save your configuration settings Note You need to reboot for changes to take effect Click on the Reboot button to reboot the device You need to reboot for changes to take effect When the blue button dial out extension is blank it will be used as a hook switch and enable the keypad...

Page 23: ...Setup Configuration HDE VoIP Telephones Page 23 8 5 Configure the Audio Parameters 1 Click Audio Config to open the Audio Configuration page Figure 7 Figure 7 Audio Configuration Page ...

Page 24: ...ken word five 6 corresponds to the spoken word six 7 corresponds to the spoken word seven 8 corresponds to the spoken word eight 9 corresponds to the spoken word nine Dot Corresponds to the spoken word dot 24 character limit Audio test Corresponds to the message Guardian_Audio wav IP telephone test message 200 character limit Page tone Corresponds to a simple tone that is unused by default 24 char...

Page 25: ... in the following format RIFF little endian data WAVE audio Microsoft PCM 16 bit mono 8000 Hz You can use the free utility Audacity to convert audio files into this format see Figure 8 through Figure 10 You may download the application at https creativecommons org licenses by 3 0 Figure 8 Audacity 1 Figure 9 Audacity 2 ...

Page 26: ...Setup Configuration HDE VoIP Telephones Page 26 When you export an audio file with Audacity save the output as WAV Microsoft signed 16 bit PCM Figure 10 WAV Microsoft signed 16 bit PCM ...

Page 27: ...t Config button to open the Event Configuration page Figure 11 The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board Figure 11 Event Configuration Page Table 8 shows the web page items on the Event Configuration page ...

Page 28: ...l version 1 0 encoding lSO 8859 1 cyberdata NAME GuardianVoIP Device MAC 0020f70015b6 event BUTTON event cyberdata Enable Call Start Events When this option is enabled an event will be sent to the remote server when a call becomes active POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 201 Content Type application x www form urlencoded xml version 1 0 encoding...

Page 29: ...notification when the device receives a night ring POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 234 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME Guardian VOIP Device MAC 002 0f70015b6 event NIGHTRINGING event cyberdata Enable Power On Events When this option is enabled an event will be sent to the remote...

Page 30: ... application x www form urlencoded xml version 1 0 encoding lSO 8859 1 cyberdata NAME Guardian VoIP Device MAC 0020f70015b6 event HEARTBEAT event primary_reg_status d primary_reg_status n backup1_reg_status d backup1_reg_status n backup2_reg_status d backup2_reg_status n cyberdata A value of 1 indicates we are registered with that server and 0 indicates we are not Self Diagnostics Setup of Enhance...

Page 31: ...modify the parameters of the file 2 Open and edit the template to change the features of the phone 3 Save and rename the file as desired with a file extension of xml or txt For example if the phone has a MAC address of 00 20 f7 01 0f 22 the auto provisioning file of this particular device phone could be saved as 0020f7010f22 xml 4 Click the Autoprovisioning button to open the Autoprovisioning Conf...

Page 32: ...to 6 digits A value of 0 will disable this option Note To use the auto update options enable the Set Time with NTP Server on boot setting on the Device Configuration Page Autoprovision at time HHMMSS The time of day the device will check for a new autoprovisioning file The time must be 6 characters in length and in HHMMSS format An empty value will disable this option Note To use the auto update o...

Page 33: ...rent firmware version Please specify a file Select a firmware file on your system to load to the device Click on the Submit button to automatically upload the selected firmware the device will automatically reboot Table 10 Firmware Update Parameters 8 8 1 Reboot the Telephone After a firmware download the telephone will automatically initiate a reboot To manually reboot a Telephone log in to the w...

Page 34: ...is the path to the directory you created in Step 1 the directory that contains the files to be uploaded For example in tftpd l s tftpboot your_directory_name 9 2 In a Windows Environment You can find several options online for setting up a Windows TFTP server This example explains how to use the Solarwinds freeware TFTP server To set up a TFTP server on Windows 1 Install and start the software 2 S...

Page 35: ...ress the EMERGENCY button The pre programmed telephone number automatically dials If the unit is equipped with an external signaling device option it will also activate The LED will indicate when a connection has been made A conversation can now take place TO CALL Press the PUSH TO CALL button wait for dial tone then dial the number If a speed dial extension was programmed in the phone will automa...

Page 36: ...le new devices were not added to network without pre configuring the network settings Static Network only 4 How do I update my firmware 1 Contact Guardian support at sales guardiantelecom com or at 1 800 363 8010 to obtain the most recent firmware version 2 Extract the uImage file to the computer that will be used to perform the update on the device 3 With the HDE active on the network open the we...

Page 37: ...igned 16 bit PCM 11 On the V2 products what happens during a firmware upload if the process gets corrupted To guard against failed firmware upgrades units shipped from Guardian Telecom with V 0 0 29 feature a built in fail safe mechanism The Device will store the TFTP Server IP and New Filename entered on the Update Firmware web page If during the boot process the Device is unable to boot the firm...

Page 38: ...itches are deliberately wired the opposite of the way end stations are wired so that when a hub or switch is connected to an end station a straight through Ethernet cable can be used and the pairs are matched up properly When two hubs or switches are connected to each other or two end stations are connected to each other a crossover cable is used to ensure that the correct pairs are connected The ...

Page 39: ...ne String Parts Time Zone String Meaning Part CST6CDT The time zone offset from GMT and three character identifiers for the time zone CST Central Standard Time 6 The hour offset from GMT UTC XXX Any three letters M3 2 0 2 00 00 The date and time when daylight savings begins M3 The third month March 2 The 2nd occurrence of the day next item in the month 0 Sunday 2 00 00 Time of day to change M11 1 ...

Page 40: ...ring The identifier can be any three or four letters or number combination chosen by the user You can also use the following URL when a certain time zone applies daylight savings time http www timeanddate com time dst More information about the GMT time in various time zones World GMT Table Time Zone City or Area Zone Crosses GMT 12 Eniwetok GMT 11 Samoa GMT 10 Hawaii GMT 9 Alaska GMT 8 PST Pacifi...

Page 41: ...Setup Configuration HDE VoIP Telephones Page 41 Notes Model No Part No Serial No Date of Purchase ...

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Page 44: ... Division of Circa Enterprises Inc Toll free 1 800 363 8010 Phone 403 258 3100 Fax 403 255 2595 www guardiantelecom com E mail sales guardiantelecom com Click to open message box Tough Trusted True Guardian Telecom 2020 ...