Cisco 504, Administrator'S Manual

Page 1: ... Hampshire GU51 3AA 0844 880 9900 0844 880 0009 sales nomisconnections co uk www nomisconnections co uk www businessvoipsystems co uk Cisco 504 IP phone An Administrator s Guide Produced by The Nomis Support Desk 0844 880 0018 support nomisconnections co uk ...

Page 2: ...eed 5 Assembling the phone 5 Connecting to your router 6 Connecting the Service 7 Your phone s display and buttons 8 USING YOUR PHONE 10 Using Line Keys 10 Using Busy Lamp fields 10 Handling Missed Calls 11 Do Not Disturb 11 Making calls 11 Taking calls 12 PERSONALISING YOUR PHONE 14 Directories 14 Ringtones 14 Call History 14 Speed Dials 15 Changing the screen contrast 16 Setting the back light t...

Page 3: ...oad Fleet Hampshire GU51 3AA 0844 880 9900 0844 880 0009 sales nomisconnections co uk www nomisconnections co uk www businessvoipsystems co uk N way Conference 18 Call Recording 18 USEFUL SERVICE CODES 19 Troubleshooting guide 21 Who do I contact 23 ...

Page 4: ...s well as service and network performance monitoring capabilities Route individual numbers to an office phone or a mobile phone or both at the same time with the option for both to share a single voicemail box Move calls seamlessly from one phone to another without ever needing to hang up Keep full numbering flexibility Horizon lets you retain your existing numbers if you want no matter where you ...

Page 5: ...t somewhere safe even after set up A working Ethernet LAN with Ethernet broadband router USB routers and modems are not compatible A Power over Ethernet switch or Ethernet switch depending on your installation Assembling the phone Now start by putting the phone together in the following order First find the coiled handset cord Plug it into the smaller socket on the underside of the phone this is m...

Page 6: ...P ICMP 53 UDP SIP ALG disabled 123 UDP 5060 5062 TCP UDP If any of these ports are not open i e a network based or company firewall is blocking them Horizon will not work Access to the Horizon platform also needs unrestricted phone access to the following Internet Protocols within the Gamma network The initial remote access request from the handsets once plugged in will be to resolve one of these ...

Page 7: ...our router or switch Connect the power supply unit into the nearest socket if not using PoE The phone will power up and your phone number will appear on the display Pick up the handset You should hear a dial tone If you can t turn off the router and unplug the phone wait one minute then turn your router back on Once it s synchronised and you have internet connectivity plug your phone back in to th...

Page 8: ...co uk Your phone s display and buttons 1 Handset pick up to answer or make calls 2 Message Waiting Indicator When lit Red you have a new voice mail message Flashing red you have an incoming call 3 Screen Typically this will display the Date and time Phone station name Line extensions Softkey options Startup logo and screen saver 4 Line keys These indicate the status of the phone line ...

Page 9: ...stem administrator 8 Hold button Press to put a call on hold 9 Set up button Reveals a menu from where you can configure features and preferences e g directories call history set up functions such as call forwarding and phone status information 10 Mute button Press to turn on or off When the phone is on Mute the button glows red A flashing red mute button indicates the phone has no network connect...

Page 10: ...s in progress if Call Waiting is on switch between the two different calls Your Cisco 504 shows up to two incoming calls on the lines you have set up The other line keys can be used for other Horizon services such as Busy Light fields Using Busy Lamp fields A Busy Lamp field lets you see if colleagues lines are free to take calls You can have up to three Busy Lamps on the Cisco 504 all programmabl...

Page 11: ...Use EditDial to change the number before calling Do Not Disturb To stop incoming calls to your phone you have the ability to set up the Do Not Disturb feature on it Press DND to set up press Clr DND to cancel call status will appear as busy If you ve set up Call Forward Call Divert or the Remote Office feature this may also stop you receiving calls To see how to set these up ask your system admini...

Page 12: ... key If you want to edit the number before dialling press the EditDial soft key To set up additional functions such as speed dials or the company address book you ll need to go through the Horizon Portal Taking calls You can answer a call on the Cisco 504 in three ways By lifting the handset By pushing the headset button with the handset still on the phone By pushing the speakerphone button with t...

Page 13: ... to it on the screen The first call is now on hold The relevant line button will appear as a constant red and a double headed arrow icon will be displayed next to it on the screen Like the Reject function on a mobile you can ignore an incoming call and send it to voicemail When your phone rings an Ignore soft button will appear on screen Press it to divert the call to voicemail Accessing voicemail...

Page 14: ...sers by name or site It also enables you to store your own personal contacts but these must first be set up on the Horizon system Any personal lists set up on the phone only will be deleted whenever there s a software or firmware refresh upgrade To access your directory press Setup followed by Directory Ringtones To assign a specific ringtone to any of your contacts click Setup then Select Rington...

Page 15: ...ave passed on to your extension will also be displayed To navigate the list click on the Up and Down keys to highlight an entry You can then choose to Dial that number Edit the number before dialling Delete the entry Add it to the address book Each log stores up to 60 entries Speed Dials Speed dials allow you to call a number simply by pressing one or two pre programmed digits You should always se...

Page 16: ...ress Select Then press Option repeatedly to view the available options Always On Off 10s 20s and 30s Choose your option and press OK To restart your phone Choose this option if the system has a problem registering with Horizon for example or if you need to restart to gain access to new features and updates The phone will ask you to confirm you want a restart It will then power down and re establis...

Page 17: ...l Pickup group To set up a group key 88 the extension Note Call Pickup only applies to users within the same site Call Park Puts a caller on hold and allows it to be picked up by anyone in your Call Park group To park a call key 68 the extension To set up a Call Park group please refer to the Horizon Portal user guides or Horizon Portal Note If the call isn t picked up within 60 seconds it will co...

Page 18: ... soft key once connected to put the first call on hold You ll now hear a secondary dial tone Dial the number you want to connect to in conference Once it connects you ll be in private conversation with that person only To connect everyone in conference press the Conf soft key again As soon as you put down the phone the conference call will end To leave the call early and allow the other participan...

Page 19: ... phone Turn on 1444 Divert on busy to phone Status 1412 Divert to predefined phone Turn off 1413 Divert to pre defined phone Turn on 1446 Divert to pre defined phone Status 1414 Divert all calls to this phone 1449 Block anonymous calls Turn off 1450 Block anonymous calls Turn on 1445 Block anonymous calls Status 56 Call Waiting Turn on 57 Call Waiting Turn off 1400 Forward all Calls to Voicemail T...

Page 20: ...erts to SMS Turn off 1411 Voice mail alerts to SMS Turn on 1434 Voice mail to e mail Status 1435 Voice mail alerts to SMS Status 1471 Last Caller 1418 Call return for 1471 Turn off 1419 Call return for 1471 Turn on 1422 Forward calls simultaneously Turn off 1423 Forward calls simultaneously Turn on 1441 Forward calls simultaneously Status 1406 Withhold number Turn off 1407 Withhold number Turn on ...

Page 21: ...s the Power Over Ethernet switch and that all the wires and units are working correctly Make sure the handset is still assigned to a user on the Horizon Portal Plug the handset into a different port that you know definitely works If none of these solve the issue call our support team contact details are in the following section The handset boots up but displays an amber light on the line keys and ...

Page 22: ...e of these work call our support team The handset displays an SOS Recovery Mode message This means the handset has become corrupted whilst updating its firmware This could be due to a power issue for example which has caused the service to pick up a bug and disconnect It s a common issue on Cisco devices and a fix exists at https supportforums cisco com docs DOC 10011 If you can t follow this guid...

Page 23: ...k www nomisconnections co uk www businessvoipsystems co uk Who do I contact If you have any questions about the Horizon service or want to report a fault after performing one of the checks in the Troubleshooting Guide please contact The Nomis Support Desk Tel 0844 880 0018 Email support nomisconnections co uk Nomis Connections 2013 ...