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Cisco SN 5428 Storage Router Hardware Installation Guide
OL-4796-01
Preface
Obtaining Technical Assistance
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour,
award-winning technical support services, online and over the phone. Cisco.com
features the Cisco TAC website as an online starting point for technical
assistance.
Cisco TAC Website
The Cisco TAC website (
http://www.cisco.com/tac
) provides online documents
and tools for troubleshooting and resolving technical issues with Cisco products
and technologies. The Cisco TAC website is available 24 hours a day, 365 days a
year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a login ID or
password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
The online TAC Case Open Tool (
http://www.cisco.com/tac/caseopen
) is the
fastest way to open P3 and P4 cases. (Your network is minimally impaired or you
require product information). After you describe your situation, the TAC Case