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Cisco ASA Series CLI Configuration Guide
Chapter 1 Configuring the Cisco Phone Proxy
Troubleshooting the Phone Proxy
Make sure that each media-termination instance is created correctly and that the address or addresses are
set correctly. The ASA must meet specific criteria for media termination. See
Instance Prerequisites, page 1-6
for the complete list of prerequisites that you must follow when creating
the media termination instance and configuring the media termination addresses.
IP Phone Registration Failure from Signaling Connections
Problem
The IP phone is unable to complete the TLS handshake with the phone proxy and download its
files using TFTP.
Solution
Step 1
Determine if the TLS handshake is occurring between the phone proxy and the IP phone, perform the
following:
a.
Enable logging with the following command:
hostname(config)#
logging buffered debugging
b.
To check the output from the syslogs captured by the
logging buffered
command, enter the
following command:
hostname#
show logging
The syslogs will contain information showing when the IP phone is attempting the TLS handshake,
which happens after the IP phone downloads its configuration file.
Step 2
Determine if the TLS proxy is configured correctly for the phone proxy:
a.
Display all currently running TLS proxy configurations by entering the following command:
hostname#
show running-config tls-proxy
tls-proxy proxy
server trust-point _internal_PP_<ctl_file_instance_name>
client ldc issuer ldc_signer
client ldc key-pair phone_common
no client cipher-suite
hostname#
b.
Verify that the output contains the
server trust-point
command under the
tls-proxy
command (as
shown in substep
).
If you are missing the
server trust-point
command, modify the TLS proxy in the phone proxy
configuration.
See Step 3 in the
“Task Flow for Configuring the Phone Proxy in a Non-secure Cisco UCM Cluster”
, or Step 3 in the
“Task Flow for Configuring the Phone Proxy in a Mixed-mode
Cisco UCM Cluster” section on page 1-17
.
Having this command missing from the TLS proxy configuration for the phone proxy will cause
TLS handshake failure.
Step 3
Verify that all required certificates are imported into the ASA so that the TLS handshake will succeed.
a.
Determine which certificates are installed on the ASA by entering the following command:
hostname#
show running-config crypto
Additionally, determine which certificates are installed on the IP phones. See
Information from IP Phones, page 1-32
for information about checking the IP phone to determine if
it has MIC installed on it.
Summary of Contents for 5505 - ASA Firewall Edition Bundle
Page 28: ...Glossary GL 24 Cisco ASA Series CLI Configuration Guide ...
Page 61: ...P A R T 1 Getting Started with the ASA ...
Page 62: ......
Page 219: ...P A R T 2 Configuring High Availability and Scalability ...
Page 220: ......
Page 403: ...P A R T 2 Configuring Interfaces ...
Page 404: ......
Page 499: ...P A R T 2 Configuring Basic Settings ...
Page 500: ......
Page 533: ...P A R T 2 Configuring Objects and Access Lists ...
Page 534: ......
Page 601: ...P A R T 2 Configuring IP Routing ...
Page 602: ......
Page 745: ...P A R T 2 Configuring Network Address Translation ...
Page 746: ......
Page 845: ...P A R T 2 Configuring AAA Servers and the Local Database ...
Page 846: ......
Page 981: ...P A R T 2 Configuring Access Control ...
Page 982: ......
Page 1061: ...P A R T 2 Configuring Service Policies Using the Modular Policy Framework ...
Page 1062: ......
Page 1093: ...P A R T 2 Configuring Application Inspection ...
Page 1094: ......
Page 1191: ...P A R T 2 Configuring Unified Communications ...
Page 1192: ......
Page 1333: ...P A R T 2 Configuring Connection Settings and QoS ...
Page 1334: ......
Page 1379: ...P A R T 2 Configuring Advanced Network Protection ...
Page 1380: ......
Page 1475: ...P A R T 2 Configuring Modules ...
Page 1476: ......
Page 1549: ...P A R T 2 Configuring VPN ...
Page 1550: ......
Page 1965: ...P A R T 2 Configuring Logging SNMP and Smart Call Home ...
Page 1966: ......
Page 2059: ...P A R T 2 System Administration ...
Page 2060: ......
Page 2098: ...1 8 Cisco ASA Series CLI Configuration Guide Chapter 1 Troubleshooting Viewing the Coredump ...
Page 2099: ...P A R T 2 Reference ...
Page 2100: ......