1-35
Cisco ASA Series CLI Configuration Guide
Chapter 1 Configuring the Cisco Phone Proxy
Troubleshooting the Phone Proxy
Solution
Step 1
Verify that DNS lookup is configured on the ASA.
Step 2
If DNS lookup is configured, determine whether you can ping the FQDN for the Cisco UCM from the
ASA.
Step 3
If ASA cannot ping the Cisco UCM FQDN, check to see if there is a problem with the DNS server.
Step 4
Additionally, use the
name
command to associate a name with an IP address with the FQDN. See the
command reference for information about using the
name
command.
Non-configuration File Parsing Error
Problem
The ASA receives a file other than an IP phone configuration file from the Cisco UCM and
attempts to parse it. The following error appears in the debug output (
debug phone-proxy tftp
):
PP: 192.168.10.5/49357 requesting SK72f64050-7ad5-4b47-9bfa-5e9ad9cd4aa9.xml.sgn
PP: opened 0x193166
.......
PP: Beginning of element tag is missing, got !
PP: error parsing config file
PP: Error modifying config file, dropping packet
Solution
The phone proxy should parse only the IP phone configuration file. When the phone proxy
TFTP state gets out of state, the phone proxy cannot detect when it is attempting to parse a file other
than the IP phone configuration file and the error above appears in the ASA output from the
debug
phone-proxy tftp
command.
Perform the following actions to troubleshoot this problem:
Step 1
Reboot the IP phone.
Step 2
On the ASA, enter the following command to obtain the error information from the first TFTP request
to the point where the first error occurred.
hostname#
debug phone-proxy tftp
Step 3
Capture the packets from the IP phone to the ASA. Make sure to capture the packets on the interface
facing the IP phone and the interface facing the Cisco UCM. See
Debugging Information from the
.
Step 4
Save this troubleshooting data, open a case with TAC and give them this information.
Cisco UCM Does Not Respond to TFTP Request for Configuration File
Problem
When the ASA forwards the TFTP request to the Cisco UCM for the IP phone configuration
file, the Cisco UCM does not respond and the following errors appear in the debug output (
debug
phone-proxy tftp
):
PP: 192.168.10.5/49355 requesting SEP001562106AF3.cnf.xml.sgn
PP: opened 0x17ccde
PP: 192.168.10.5/49355 requesting SEP001562106AF3.cnf.xml.sgn
Summary of Contents for 5505 - ASA Firewall Edition Bundle
Page 28: ...Glossary GL 24 Cisco ASA Series CLI Configuration Guide ...
Page 61: ...P A R T 1 Getting Started with the ASA ...
Page 62: ......
Page 219: ...P A R T 2 Configuring High Availability and Scalability ...
Page 220: ......
Page 403: ...P A R T 2 Configuring Interfaces ...
Page 404: ......
Page 499: ...P A R T 2 Configuring Basic Settings ...
Page 500: ......
Page 533: ...P A R T 2 Configuring Objects and Access Lists ...
Page 534: ......
Page 601: ...P A R T 2 Configuring IP Routing ...
Page 602: ......
Page 745: ...P A R T 2 Configuring Network Address Translation ...
Page 746: ......
Page 845: ...P A R T 2 Configuring AAA Servers and the Local Database ...
Page 846: ......
Page 981: ...P A R T 2 Configuring Access Control ...
Page 982: ......
Page 1061: ...P A R T 2 Configuring Service Policies Using the Modular Policy Framework ...
Page 1062: ......
Page 1093: ...P A R T 2 Configuring Application Inspection ...
Page 1094: ......
Page 1191: ...P A R T 2 Configuring Unified Communications ...
Page 1192: ......
Page 1333: ...P A R T 2 Configuring Connection Settings and QoS ...
Page 1334: ......
Page 1379: ...P A R T 2 Configuring Advanced Network Protection ...
Page 1380: ......
Page 1475: ...P A R T 2 Configuring Modules ...
Page 1476: ......
Page 1549: ...P A R T 2 Configuring VPN ...
Page 1550: ......
Page 1965: ...P A R T 2 Configuring Logging SNMP and Smart Call Home ...
Page 1966: ......
Page 2059: ...P A R T 2 System Administration ...
Page 2060: ......
Page 2098: ...1 8 Cisco ASA Series CLI Configuration Guide Chapter 1 Troubleshooting Viewing the Coredump ...
Page 2099: ...P A R T 2 Reference ...
Page 2100: ......