Cisco 6945 Series, User Manual

Page 1: ...nagerExpressVersion8 8 SCCP First Published July 22 2011 Last Modified July 22 2011 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 24413 01 ...

Page 2: ...s A listing of Cisco s trademarks can be found at http www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R 2011 Cisco Systems Inc All rights reserved ...

Page 3: ...all History 13 Clear Call History 13 Delete a Call Record From Call History 14 Edit Number From Call History 14 Filter Call History 14 Place a Call from Call History 15 View Call History 15 View Call Record Details 16 Call Park 16 Park and Retrieve a Call Using Call Park 16 Park and Retrieve a Call using Assisted Direct Call Park 17 Park and Retrieve a Call Using Manual Directed Call Park 17 Call ...

Page 4: ...3 Set up a Call Back Notification 24 Shared Lines 24 Sign In and Out of a Hunt Group 25 Speed Dial 25 Set up Speed Dial Buttons 26 Speed Dial Button 26 Transfer a Call 26 Blind Transfer 26 Consultative Transfer 27 Cancel Transfer 27 View Phone Information 28 Voice Messages 28 Check for Voice Messages 28 Listen to Voice Messages 28 Personalize Your Voicemail 29 Transfer Call to Voice Mail 29 Cisco ...

Page 5: ...e Cisco IP Phone multiline model 6945 The Cisco IP Phone 6945 has four lines Physical Description of Cisco Unified IP Phone 6945 page 1 Physical Description of Cisco Unified IP Phone 6945 Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 1 ...

Page 6: ... way intercom call or DND active Amber flashing Incoming call or reverting call Red steady Remote line in use or parked Red flashing Remote line on hold Depending on how your system administrator sets up the phone enable soft key options displayed on your phone screen Soft key buttons 4 Transfers active calls to another extension Transfer button 5 Initiates a conference call Conference button 6 Pl...

Page 7: ...ess to message voice mail system Messages button 14 Provides access to phone settings such as call history user preferences phone configuration including administration settings device configuration Application button 15 network configuration and other common configurations and phone model information Provides access to phone directories Contacts button 16 Phone handset Handset 17 Phone Screen Dis...

Page 8: ...or the secondary line and other phone information such as placed calls speed dials and phone menu listings Secondary line details and other phone information 4 Displays soft keys for available features or actions Soft key labels 5 Phone Connections This section shows and describes the connectors on your Cisco Unified IP Phone 6945 Access port 10 100 PC for connecting your phone to your computer 5 ...

Page 9: ...tand If your phone is placed on a table or desk the footstand can be connected to the back of the phone for a higher or lower viewing angle depending on your preference Footstand slots for a lower viewing angle 2 Footstand slots for a higher viewing angle 1 Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 5 Overview Footstand ...

Page 10: ...Higher Viewing Angle Lower Viewing Angle Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 6 OL 24413 01 Overview Higher Viewing Angle ...

Page 11: ... degrees Step 3 Hold the tab between two fingers with the small notches in the corners facing you Step 4 Make sure the tab lines up evenly with the slot in the cradle Step 5 Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Ver...

Page 12: ...Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 8 OL 24413 01 Overview Adjusting the Handset Rest ...

Page 13: ... there are differences in phone and site configurations not all features described here might apply to your phone Consult your system administrator for more information Note Soft Key Descriptions page 10 Access Services page 12 Adjust the Display Contrast page 12 Adjust the Ring Volume page 12 Answer a Call page 12 Call History page 13 Call Park page 16 Call Pickup page 18 End a Call page 19 Estab...

Page 14: ...e according to the state of the phone Soft key availability depends on the system configuration and this is not the complete list of the soft keys Note Function Soft Key Lists all calls All calls Answers an incoming call Answer Navigates to edit characters Use the backspace soft key to erase digits that you entered incorrectly Backspace X Opens a new line on the speakerphone to place a call Call N...

Page 15: ... key options for example use the More soft key to locate the DnD soft key More Opens a new line on the speakerphone to place a call New Call Confirms the selection Ok Forwards calls to a location from which calls can be retrieved by anyone in the system Park Redials last number dialed Redial Removes last participant in a Meetme conference call Remove Returns to active call Resume Initiates a searc...

Page 16: ...on To decrease contrast press the down arrow Step 5 Press the Save soft key to set the contrast level or press the Cancel soft key to exit Adjust the Ring Volume During a call press the or on the VOLUME button to respectively increase or decrease the volume Press the or on the VOLUME button while the handset is in its cradle and the phone is idle Answer a Call Procedure Step 1 Lift the handset Ste...

Page 17: ... headset button unlit Otherwise calls ring normally and you must manually answer them Call History This feature allows you to view call history information on your phone Clear Call History Procedure Step 1 Press the Applications button Step 2 Select Call History Use the Navigation bar and button to scroll and select Step 3 Select All Lines or the line that you want to view Step 4 Press the Clear s...

Page 18: ...soft key You may need to press the More soft key first Step 6 Press the Forward Arrow soft key to move the cursor to the right and press the Backward Arrow soft key to move the cursor to the left Step 7 Press the Back Delete soft key to delete numbers Step 8 Press the Dial soft key to dial the edited number Step 9 Press the Back soft key to return to the Call History screen Filter Call History Pro...

Page 19: ...ght the call you want to dial and perform one of the following Press the New Call soft key Press the line key Pick up the handset Press the Speaker or Headset button View Call History Procedure Step 1 Press the Applications button Step 2 Select Call History Use the Navigation bar and button to scroll and select Step 3 Select All Lines or the line that you want to view Step 4 Press the Exit soft ke...

Page 20: ... Park Allows you to park an active call by pressing a line button which your system administrator sets up as a speed dial line With this type of directed call you can monitor the status of the line in use idle or in Do Not Disturb state using Line Status indicators b Manual Directed Call Park Allows you to park an active call by transferring it to a Directed Call number which your system administr...

Page 21: ...ted Direct Call Park Procedure Step 1 During a call press the Transfer button Step 2 Press the Directed Call Park line button Step 3 Press the Transfer button You have a limited time to retrieve the parked call before it reverts to ringing at the original number Step 4 Retrieve the call as follows Dial the retrieval park slot extension Dial the Directed Call number Example If the park retrieval pr...

Page 22: ... Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group Your system administrator sets up the call pickup group you are in and the Pickup soft keys depending on your call handling needs and work environment Your system administrator may also change the function of the Pickup key to operate as Directed Pickup of a s...

Page 23: ...onference button again to add the new party to the call Step 4 Perform any of the following steps to end a conference call Hang up the handset or press the Cancel soft key Depending on the configuration when the conference call initiator disconnects the conference call terminates To end the conference and remain connected to the most recent call press the Conf soft key The older call is placed on ...

Page 24: ...d Step 3 To cancel call forwarding press the Fwd Off soft key Mute a Call To mute a call While on a call press the Mute button The Mute button lights indicating that the other party cannot hear you To deactivate the mute function do one of the following 1 Press the Mute button again 2 Lift the handset if you are using mute with your speaker phone The Mute feature does not generate music or a tone ...

Page 25: ...ey or press Cancel to exit Step 6 For Corporate Directory use the Navigation bar to select any of the following criteria to search for a co worker First name Last name Number Step 7 Enter the required information Step 8 Press the Search soft key Step 9 Perform any of the following tasks Press the New Call soft key Press the Select button on the Navigation bar Press a line button Press the Speaker ...

Page 26: ...e handset Dial the number and then press the Dial soft key Dial the number and then press the Speaker button Press the line button for your extension and then dial the number Press the Speaker button and then dial the number Press the New Call soft key and then dial the number If you are using a headset press the Headset button and then dial the number Dial the number and then press the Headset bu...

Page 27: ...l soft key Redial a Number To redial the most recently dialed number Lift the handset and press the Redialsoft key Press the Redial soft key to make a call using a speakerphone or headset To place the call on a particular phone line get a dial tone on that line then press the Redial softkey Select the Ringtone You can set separate ringtone for multiple lines by pressing the Line button Also you ca...

Page 28: ...n Step 4 Your phone alerts you when the line is free Step 5 Press the Redial soft key to place the call again Shared Lines Shared lines allow you to use one phone number for multiple phones You might have a shared line if you have multiple phones and want one phone number share call handling tasks with co workers or handle calls on behalf of a manager You or your co worker can join a call on the s...

Page 29: ...tion displays briefly Step 2 Press the button again to sign out Signing out of a hunt group does not prevent non hunt group calls from ringing your phone Speed Dial Speed dialing allows you to enter an index number press a button or select a phone screen item to place a call Depending on your setup your phone can support the following speed dial features Speed Dial Buttons Allows you to quickly di...

Page 30: ...nter the pre configured speed dial code and press the SpeedDial soft key To place a call when your phone is off hook Procedure Step 1 Press the SpeedDial soft key Step 2 Enter the pre configured speed dial code Step 3 Press the SpeedDial soft key Transfer a Call You can use consultative transfer or direct transfer to transfer a selected call to another number Blind Transfer Blind Transfer immediat...

Page 31: ... to be answered Step 4 Press the Transfer button or hang up the handset Step 5 If the transfer fails press the Resume soft key to return to the original call Cancel Transfer In the Cisco Unified Communications Manager Express mode Cisco IP Phone 6945 only supports one call per button It is recommended to configure the dn as dual line dn and the huntstop channel under the dn The second channel on t...

Page 32: ...al message indicator lamp on your handset Step 2 Look for the following For Cisco Unified IP Phone 6941 only A message waiting icon For Cisco Unified IP Phone 6921 and 6941 only A text message Step 3 Listen for a stutter tone from your handset headset or speakerphone when you place a call The stutter tone is line specific You hear it only when using the line that has a waiting message Listen to Vo...

Page 33: ...ges button Step 2 Follow the voice prompts Transfer Call to Voice Mail Procedure Press TrnsVM Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 29 Operating Your Phone Personalize Your Voicemail ...

Page 34: ...Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 30 OL 24413 01 Operating Your Phone Transfer Call to Voice Mail ...