C H A P T E R
7-1
Installation and Upgrade Guide for Cisco Unified MeetingPlace Audio Server 6.x
OL-13417-01
7
Troubleshooting the Cisco Unified MeetingPlace
Audio Server System Installation
The chapter contains the following sections:
•
Troubleshooting the Connection to the Audio Server System, page 7-1
•
Troubleshooting Telephony Configuration, page 7-2
Troubleshooting the Connection to the
Audio Server System
If you cannot connect to the Cisco Unified MeetingPlace Audio Server system by using MeetingTime,
try any or all of the following tasks:
•
Enter ping to ping a known good IP address to determine if the network can access the Cisco Unified
MeetingPlace Audio Server system.
•
Confirm with the network administrator that Cisco Unified MeetingPlace has been set up in the local
host file.
•
Check that you performed all the steps in the
“Setting Up Dial-Up Networking” section on page 3-4
.
•
Check the network cabling.
•
If possible, use a PC to check the LAN connectivity.
•
Verify the network configuration by entering the net command.
•
Verify the IP address, subnet mask, and default gateway values.
•
Make sure that all cards and transition modules are seated properly.
•
Check all cables and connections.
Note
For CLI command information, refer to the “Command-Line Interface Reference” appendix of the
Configuration Guide for Cisco Unified MeetingPlace Audio Server at
http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration_gu
ides_list.html
.
If these actions do not correct the problem, contact Cisco TAC. See the
“Obtaining Documentation,
Obtaining Support, and Security Guidelines” section on page x
.
