searches for a name to match the first call number. When the second call connects or is placed on hold, reverse
name lookup searches for a name to match the second call.
Reverse name lookup is enabled by default.
Reverse name lookup searches the directories in the following order:
1.
Phone contacts
2.
Call History
3.
LDAP Directory
4.
XML Directory
The phone searches the XML directory using this format:
directory_url?n=incoming_call_number
.
Example: For a multiplatform phone using a third-party service, the phone number (1234) search query has
this format,
http://your-service.com/dir.xml?n=1234
.
Note
Enable and Disable Reverse Name Lookup
Before you begin
• Configure one of these directories before you can enable or disable the reverse name lookup:
• LDAP Corporate Directory
• XML Directory
• Access the phone administration web page. See
Access the Phone Web Page, on page 80
Procedure
Step 1
Select
Voice
>
Phone
.
Step 2
In the
Supplementary Services
area, set the
Reverse Phone Lookup Serv
to:
•
Yes
–Enable the reverse name lookup feature.
•
No
–Disable the reverse name lookup feature.
Step 3
Click
Submit All Changes
.
Step 4
Alternative method is to use the
config.xml
file to provision the reverse name lookup feature.
<Reverse_Phone_Lookup_Serv ua="na">Yes</Reverse_Phone_Lookup_Serv>
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
128
Cisco IP Phone Administration
Enable and Disable Reverse Name Lookup
