Available Phone Status
Definition
Key Label
Keyword
Idle, Hold, Shared-Active,
Shared-Held
Begins a new call.
New Call
newcall
Off-Hook
Opens a menu of input options.
Option
option
Connected
Puts a call on hold at a designated "park"
number.
Park
park
Connected
Puts a call on hold on an active shared
line.
PrivHold
phold
Idle, Off-Hook
Allows a user to answer a call ringing
on another extension by entering the
extension number.
PickUp
pickup
Idle, Off-Hook,
Shared-Active, Shared-Held
Displays the All calls list from call
history.
Recents
recents
Idle, Connected, Start-Conf,
Start-Xfer, Off-Hook (no
input), Hold
Displays the redial list.
Redial
redial
Hold, Shared-Held
Resumes a call that is on hold.
Resume
resume
Dialing (input)
Moves the cursor to the right.
Right arrow icon
right
All
Provides access to "Information and
Settings".
Settings
settings
Off-Hook, Dialing (input)
Displays a list of star codes that can be
selected.
Input Star
Code/*code
starcode
Idle, Connected,
Conferencing, Hold
Trigger trace
Trace
trace
Idle
Denotes that a user who is logged in to
an ACD server has set his status as
unavailable.
Unavail
unavail
Idle, Off-Hook, Connected,
Shared-Active
Resumes a parked call.
Unpark
unpark
Connected, Start-Xfer,
Start-Conf
Performs a call transfer. Requires that
Attn Xfer Serv is enabled and there is at
least one connected call and one idle
call.
Transfer
xfer
Connected
Transfers an active line on the phone to
a called number. Requires that Attn Xfer
Serv is enabled and there are two or
more calls that are active or on hold.
Xfer line
xferlx
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone Administration
Programmable Softkeys
