Description
Parameter
When this parameter is set to yes, the phone sends out
subscription messages (without body) to the server.
Default: No
Enable Broadsoft Hoteling
An expiration value that is added in the subscription
message. Default value is 3600.
Hoteling Subscription Expires
The secure call feature works only when the
SIP
Transport
on the
Ext (n)
tab is set to
TLS
.
Enables secured calls on an extension. Options are:
• Optional: The phone maintains the current
behavior for secure calls.
• Required: The phone rejects nonsecure calls from
other phones.
Default: Optional
Secure Call Option
ACD Settings
Description
Parameter
Enables the phone for Automatic Call Distribuion
(ACD). Select
Yes
to enable or
No
to disable.
Default: No
Broadsoft ACD
Enables the phone to display details of a call center
call. Select
Yes
to enable or
No
to disable.
Default: No
Call Information Enable
Enables the user to add a disposition code. Select
Yes
to enable or
No
to disable.
Default: No
Disposition Code Enable
Enables the user to trace the last incoming call. Select
Yes
to enable or
No
to disable.
Default: No
Trace Enable
Enables the user to escalate a call to a supervisor in
case of emergency. Select
Yes
to enable or
No
to
disable.
Default: No
Emergency Escalation Enable
Displays the call center status and the agent status.
Select
Yes
to enable or
No
to disable.
Default: No
Queue Status Notification Enable
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone Troubleshooting
ACD Settings
