Cisco 7821, Administration Manual

Page 1: ...m Phones Administration Guide First Published 2016 01 29 Last Modified 2019 04 26 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...nna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP hea...

Page 3: ...ware Release 11 0 6 New Information for Firmware Release 10 4 1 SR1 8 New Information for Firmware Release 10 4 1 8 About the Cisco IP Phone 9 P A R T I Technical Details 11 C H A P T E R 2 Overview of the Cisco IP Phone 11 Physical and Operating Environment Specifications 11 Cable Specifications 12 Network and Computer Port Pinouts 13 Network Port Connector 13 Computer Port Connector 14 Phone Pow...

Page 4: ...Differences 29 Cisco IP Phone Installation 31 P A R T I I Cisco IP Phone Installation 33 C H A P T E R 4 Verify the Network Setup 33 Install the Cisco IP Phone 34 Activation Code Onboarding 35 Configure the Network from the Phone 36 Network Configuration Fields 37 Text and Menu Entry From the Phone 42 Verify Phone Startup 43 Configure the Voice Codecs 43 Set the Optional Network Servers 44 VLAN Se...

Page 5: ...esolution for CDP 50 QoS Resolution for LLDP MED 50 Coexistence with CDP 50 LLDP MED and Multiple Network Devices 51 LLDP MED and IEEE 802 X 51 Configure VLAN Settings 51 Set Up DHCP VLAN Option from Phone Web Page 51 SIP and NAT Configuration 52 SIP and the Cisco IP Phone 52 SIP Over TCP 53 SIP Proxy Redundancy 53 Dual Registration 53 Failover and Recovery Registration 54 RFC3311 54 SIP NOTIFY XM...

Page 6: ...igit Sequences 63 Digit Sequence Examples 64 Acceptance and Transmission of the Dialed Digits 66 Dial Plan Timer Off Hook Timer 67 Interdigit Long Timer Incomplete Entry Timer 67 Interdigit Short Timer Complete Entry Timer 68 Edit the Dial Plan on the IP Phone 69 Reset the Control Timers 69 Regional Parameters and Supplementary Services 70 Regional Parameters 70 Set the Control Timer Values 70 Loc...

Page 7: ...A R T I I I Cisco IP Phone Accessories 87 C H A P T E R 6 Supported Accessories 87 External Speakers and Microphone 87 Connect the Footstand 88 Headsets 88 Audio Quality 89 Analog Headsets 89 Wall Mounts 91 C H A P T E R 7 Wall Mount Kits 91 Non Lockable Wall Mount Components for 7811 91 Install the Non Lockable Wall Mount Kit for 7811 93 Remove the Phone from the Non Lockable Wall Mount for 7811 ...

Page 8: ...Product Security Overview 123 Cisco IP Phone Customization 125 C H A P T E R 9 Phone Information and Display Settings 125 Configure the Phone Name 125 Change Wallpaper from the Phone Page 126 Add a Logo as the Boot Display 126 Adjust Backlight Timer from Configuration Utility 127 Configure the Number of Call Appearances Per Line 127 Reverse Name Lookup for Incoming and Outgoing Calls 127 Enable an...

Page 9: ...er Access Control 140 Phone Web Server 140 Configure the Web Server from the Phone Screen Interface 140 Direct Action URL 141 Enable Access to Phone Web Interface 142 XML Services 143 XML Directory Service 143 XML Applications 144 Macro Variables 144 Configure a Phone to Connect to an XML Directory Service 146 Configure a Phone to Connect to an XML Application 147 Phone Features and Setup 149 C H ...

Page 10: ...ging Group Multicast Paging 167 Add Priority Paging 168 Call Park 170 Configure Call Park with Star Codes 170 Add Call Park to a Programmable Line Key 170 Configuring Programmable Softkeys 171 Customize a Programmable Softkey 172 Configuring Toggling for Programmable SoftKeys 172 Configure Speed Dial on a Programmable Softkey 173 Programmable Softkeys 174 Configure Provisioning Authority 178 Confi...

Page 11: ...tion 192 Specify the Profile Authentication Type 193 Add Ignore Programmable Soft Key to Silence an Incoming Call 193 Enable BroadWorks Anywhere 194 Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server 195 Enable Viewing BroadWorks XSI Call Logs on a Line 195 DND and Call Forwarding Status Sync 196 Enable Feature Key Sync 197 Enable Call Forwarding Status Sync via XSI Serv...

Page 12: ...the Network Status 207 Display Call Statistics Window 208 Call Statistics Fields 208 View the Customization State in the Configuration Utility 210 Cisco IP Phone Web Page 211 Info 211 Status 211 Debug Info 218 Download Status 219 Network Statistics 220 Voice 225 System 225 SIP 232 Provisioning 242 Regional 255 Phone 266 Extension 278 User 294 Att Console 299 TR 069 302 Call History 304 Personal Di...

Page 13: ...ech 311 General Telephone Call Problems 311 Phone Call Cannot Be Established 311 Phone Does Not Recognize DTMF Digits or Digits Are Delayed 312 Feature Troubleshooting 312 ACD Call Information Missing 312 Phone Doesn t Show ACD Softkeys 312 Call Doesn t Record 313 An Emergency Call Doesn t Connect to Emergency Services 313 Presence Status Doesn t Work 314 Phone Presence Message Disconnected from S...

Page 14: ...oice Quality Troubleshooting Tips 322 Voice Quality Reporting 323 Supported Scenarios for Voice Quality Reporting 323 Mean Opinion Scores and Codecs 324 Configure Voice Quality Reporting 324 Cisco IP Phone Cleaning 325 View Phone Information 325 Reboot Reasons 325 Reboot History on the Phone Web User Interface 326 Reboot History on the Cisco IP Phone Screen 326 Reboot History in the Status Dump Fi...

Page 15: ...lease11 2 3 SR1 New and Changed Revision Activation Code Onboarding on page 35 Added a new task to support Activation Code Onboarding New and Changed for Firmware Release 11 2 3 New and Changed Sections Revisions Supported Languages for the Phone Display on page 73 Added Catalan to the supported language list Report Current Phone Configuration to the Provisioning Server on page 78 Updated the key ...

Page 16: ...s sync Include a Device Identifier in Uploaded Syslog Messages on page 205 Added a new topic about including a device identifier in uploaded syslog messages Report a Phone Problem Remotely on page 185 PRT Status on page 185 Added new fields and a new task on how to remotely report phone problems Optional Network Configuration on page 228 Added the Syslog Identifier field Configuration Profile on p...

Page 17: ...rt Peer Firmware Sharing Telephony Features for Cisco IP Phone on page 151 Firmware Upgrade on page 251 Updated the topic to support Peer Firmware Sharing Configuration Profile on page 242 Updated the topic to support profile account Add Ignore Programmable Soft Key to Silence an Incoming Call on page 193 Added new topic to support call silence Programmable Softkeys on page 174 Telephony Features ...

Page 18: ... page 187 Configure a Phone to Make Emergency Calls on page 188 E911 Geolocation Configuration on page 294 An Emergency Call Doesn t Connect to Emergency Services on page 313 Make Emergency Calls Configure LDAP over TLS on page 122 LDAP over TLS LDAPS Set Up DHCP VLAN Option from Phone Web Page on page 51 VLAN Settings on page 230 Network Configuration Fields on page 37 DHCP VLAN options XSI Phone...

Page 19: ...r Support Enable Remote Call Recording with SIP REC on page 130 Enable Remote Call Recording with SIP INFO on page 132 Call Doesn t Record on page 313 Call Recording Factory Reset the Phone with the Web UI Button on page 185 Factory Reset on page 219 Factory Reset Button in the Phone Web Page Network Configuration Fields on page 37 IPv6 Information on page 212 Network Settings on page 226 IPv6 Set...

Page 20: ... and logo Logo can be added as phone background Add a Logo as the Boot Display on page 126 Logo can be added as boot display New and Changed Features for Firmware Release 11 0 All new features have been added to Telephony Features for Cisco IP Phone on page 151 Updated Section Revision Configure PRT Upload on page 180 Added Configure PRT Upload URL unique_90 Added Problem Report tool enhancements ...

Page 21: ...ed TR 069 support Dial Plan on page 293 Updated Dial Plan fields 802 1X Authentication on page 228 Added support for 802 x Shared Lines on page 135 Configure a Shared Line on page 136 Added shared line enhancement Enable NAT Mapping on page 60 Added enabling NAT LDAP on page 273 Added LDAP enhancement Configure a Speed Dial with the Configuration Utility Page on page 160 Added configure speed dial...

Page 22: ...ng on page 167 Added Configure a Paging Group Configure Alphanumeric Dialing on page 166 Added Configure Alphanumeric Dialing New Information for Firmware Release 10 4 1 All new features have been added to Telephony Features for Cisco IP Phone on page 151 Updated Section Revision Configure a Speed Dial on a Line Key on page 159 Added Speed Dial on a line key Configure Provisioning Authority on pag...

Page 23: ...P A R T I About the Cisco IP Phone Technical Details on page 11 Cisco IP Phone Hardware on page 21 ...

Page 24: ......

Page 25: ...aditional business phones such as call forwarding redialing speed dialing transferring calls and conference calling The Cisco IP Phone 7800 Series Multiplatform Phones is targeted for solutions that are centered on Third Party SIP based IP PBX In this document the terms Cisco IP Phone or phone mean Cisco IP Phone 7800 Series Multiplatform Phones Note Physical and Operating Environment Specificatio...

Page 26: ...ps cables with 4 pairs Category 5 5e 6 for 100 Mbps cables with 4 pairs Cisco IP Phone 7841 Category 5 5e 6 for 1000 Mbps cables with 4 pairs Cables have 4 pairs of wires for a total of 8 conductors Note Cables As supported by the Ethernet Specification it is assumed that the maximum cable length between each Cisco IP Phone and the switch is 100 meters 330 feet Distance Requirements For more infor...

Page 27: ...serve different purposes and have different port pinouts The network port is the 10 100 SW port the Cisco IP Phone 7841 has a 10 100 1000 SW network port The computer access port is the 10 100 PC port the Cisco IP Phone 7841 has a 10 100 1000 PC computer port Network Port Connector The following table describes the network port connector pinouts Table 2 Network Port Connector Pinouts Function Pin ...

Page 28: ...he switch can provide PoE through the phone Ethernet cable When you install a phone that is powered with external power connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone When you remove a phone that is powered with external power disconnect the Ethernet cable from the phone before you disconnect the power supply Note Table 4 Guidelines f...

Page 29: ...lowing table provide more information on the following topics Cisco switches that work with Cisco IP Phones Cisco IOS releases that support bidirectional power negotiation Other requirements and restrictions about power URL Document topics http www cisco com c en us solutions enterprise networks power over ethernet solutions index html PoE Solutions http www cisco com c en us products switches ind...

Page 30: ...ot respond to power requests in the other protocol Cisco recommends that Power Negotiation always be enabled default when connecting to a switch that supports power negotiation If Power Negotiation is disabled the switch may disconnect power to the phone If the switch does not support power negotiation disable the Power Negotiation feature before you power up accessories over PoE When the Power Ne...

Page 31: ...mic Host Configuration Protocol DHCP Cisco IP Phones use HTTP for XML services provisioning upgrade and for troubleshooting purposes HTTP is the standard protocol for transfer of information and movement of documents across the Internet and the web Hypertext Transfer Protocol HTTP Web applications with both HTTP and HTTPS support have two URLs configured Cisco IP Phones that support HTTPS choose t...

Page 32: ...r packet switched variable latency data networks Network Transport Protocol NTP Cisco IP Phones use the RTP protocol to send and receive real time voice traffic from other phones and gateways RTP is a standard protocol for transporting real time data such as interactive voice and video over data networks Real Time Transport Protocol RTP RTCP is disabled by default RTCP works in conjunction with RT...

Page 33: ...CP is a connection oriented transport protocol Transmission Control Protocol TCP When security is implemented Cisco IP Phones use the TLS protocol when securely registering with the third party call control system TLS is a standard protocol for securing and authenticating communications Transport Layer Security TLS TFTP requires a TFTP server in your network which can be automatically identified f...

Page 34: ...n existing network that does not have enough IP addresses for each phone For more information see the documentation that is included with a Cisco switch You can also access switch information at this URL http cisco com en US products hw switches index html External Devices We recommend that you use good quality external devices that are shielded against unwanted radio frequency RF and audio freque...

Page 35: ... enhanced IP telephony features such as access to network information and services and customizable features and services The Cisco IP Phone 7841 supports Gigabit ethernet connectivity When adding features to the phone line keys you are limited by the number of line keys available You cannot add more features than the number of line keys on your phone Table 6 Cisco IP Phone 7800 Series and Support...

Page 36: ...to search for coworker contact information directly from their IP phones You can also use XML to enable users to access information such as weather stocks quote of the day and other web based information Finally because the Cisco IP Phone is a network device you can obtain detailed status information from it directly This information can assist you with troubleshooting any problems users might enc...

Page 37: ... Cisco IP phone to your LAN with an Ethernet cable to enable full functionality of your Cisco IP phone If your Ethernet port is equipped with Power over Ethernet PoE you can power the Cisco IP phone through the LAN port Do not extend the LAN Ethernet cable outside the building For your phone to work it must be connected to the IP telephony network Cisco IP Phone 7800 Series Multiplatform Phones Ad...

Page 38: ... 7841 Phone Connections Connect your Cisco IP phone to your LAN with an Ethernet cable to enable full functionality of your Cisco IP phone If your Ethernet port is equipped with Power over Ethernet PoE you can power the Cisco IP phone through the LAN port Do not extend the LAN Ethernet cable outside the building For your phone to work it must be connected to the IP telephony network Cisco IP Phone...

Page 39: ...Phone 7861 Phone Connections Connect your Cisco IP phone to your LAN with an Ethernet cable to enable full functionality of your Cisco IP phone If your Ethernet port is equipped with Power over Ethernet PoE you can power the Cisco IP phone through the LAN port Do not extend the LAN Ethernet cable outside the building For your phone to work it must be connected to the IP telephony network Cisco IP ...

Page 40: ...tons and Hardware The Cisco IP Phone 7800 Series has distinct hardware types Cisco IP Phone 7811 No buttons on either side of the screen Cisco IP Phone 7821 Two buttons on the left side of the screen Cisco IP Phone 7841 Two buttons on either side of the screen Cisco IP Phone 7861 16 buttons at the right edge of the phone The following figure shows the Cisco IP Phone 7841 Cisco IP Phone 7800 Series...

Page 41: ...ine buttons 2 Access functions and services For more information see Softkey Line and Feature Button on page 13 Softkey buttons 3 Navigation ring and Select button Scroll through menus highlight items and select the highlighted item Navigation cluster 4 Hold Resume Place an active call on hold and resume the held call Conference Create a conference call Transfer Transfer a call Hold Resume Confere...

Page 42: ...croll through menus and to move between fields Use the inner Select button of the Navigation cluster to select menu items If a menu item has an index number you can enter the index number with the keypad to select the item Softkey Line and Feature Buttons You can interact with the features on your phone in several ways Softkeys located below the screen give you access to the function displayed on ...

Page 43: ... flashing LED Remote line on hold Your administrator can set up some functions as softkeys or as feature buttons You can also access some functions with softkeys or the associated hard button Terminology Differences The following table highlights some of the terminology differences in the Cisco IP Phone 7800 Series Multiplatform Phones User Guide and the Cisco IP Phone 7800 Series Multiplatform Ph...

Page 44: ...Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 30 About the Cisco IP Phone Terminology Differences ...

Page 45: ...P A R T II Cisco IP Phone Installation Cisco IP Phone Installation on page 33 Third Party Call Control Setup on page 77 ...

Page 46: ......

Page 47: ...new IP telephony system system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service For the phone to operate successfully as an endpoint in your network your network must meet specific requirements The phone displays the date and time from Third Party Call Control The time displayed on the phone can differ from ...

Page 48: ...You can also daisy chain two phones together Connect the PC port of the first phone to the SW port of the second phone Do not connect the SW and PC ports into the LAN Caution Procedure Step 1 Choose the power source for the phone Power over Ethernet PoE External power supply For more information see Phone Power Requirements on page 14 Step 2 Connect the handset to the handset port The wideband cap...

Page 49: ... startup process This step verifies that the phone is configured properly Step 9 If you are configuring the network settings on the phone you can set up an IP address for the phone by either using DHCP or manually entering an IP address See Configure the Network from the Phone on page 36 Step 10 Upgrade the phone to the current firmware image Firmware upgrades over the WLAN interface may take long...

Page 50: ...rule in the Upgrade Rule field in this format http server ip address sip88xx 11 2 3MSR1 1 loads Step 6 Submit All Changes See below a sample cfg xml file showing the profile rule and upgrade rule xml version 1 0 encoding UTF 8 device flat profile System Configuration Profile_Rule ua na gds Profile_Rule Firmware Upgrade Upgrade_Enable ua na Yes Upgrade_Enable Upgrade_Error_Retry_Delay ua na 3600 Up...

Page 51: ...e operates In dual mode the phone can have both IPv4 and IPv6 addresses Dual mode Dual mode IPv4 only IPv6 only IP mode See the IPv4 address submenu table in the following tables DHCP DHCP Static IP Release DHCP IP IPv4 address settings See the IPv6 address submenu table in the following tables DHCP DHCP Static IP IPv6 address settings Indicates the order in which the phone uses the IPv6 addresses...

Page 52: ... the port on the switch to the same speed duplex as the phone or configure both to autonegotiate If you change the setting of this option you must change the PC Port config option to the same setting Auto Auto 10MB half 10MB full 100MB half 100MB full 1000 full except for 7811 and 7821 Switch port config Select Speed and duplex of the Computer access port If the phone is connected to a switch conf...

Page 53: ...able VLAN Permits you to enter a VLAN ID when you use VLAN without CDP or LLDP When you use a VLAN with CDP or LLDP that associated VLAN takes precedent over the VLAN ID you manually entered Off On Off VLAN Enter a VLAN ID for the IP phone when you use a VLAN without CDP VLAN enabled and CDP disabled Note that only voice packets are tagged with the VLAN ID Do not use the 1 value for the VLAN ID If...

Page 54: ...ually select a VLAN ID that VLAN ID takes precedent over the selected DHCP VLAN option Valid values are Null 128 to 149 151 to 158 161 to 254 Default value is null Cisco recommends that you use DHCP Option 132 DHCP VLAN option Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 40 Cisco IP Phone Installation Network Configuration Fields ...

Page 55: ...ou assign to the phone The phone uses this IP address instead of acquiring an IP from the DHCP server on the network Subnet Mask Identifies the subnet mask used by the phone When DHCP is disabled you must set the subnet mask Gateway address Identifies the default router used by the phone DNS1 Identifies the primary Domain Name System DNS server that the phone uses When DHCP is disabled you must se...

Page 56: ...ntifies how many bits of a Global Unicast IPv6 Address are there in the network part Gateway Identifies the default router used by the phone Primary DNS Identifies the primary DNS server that the phone uses When DHCP is disabled you must set this field manually Secondary DNS Identifies the primary DNS server that the phone uses When DHCP is disabled you must set this field manually Broadcast Echo ...

Page 57: ...trical outlet The buttons flash amber and then green in sequence during the various stages of bootup as the phone checks the hardware If the phone completes these stages successfully it has started up properly Configure the Voice Codecs A codec resource is considered allocated if it has been included in the SDP codec list of an active call even though it eventually might not be chosen for the conn...

Page 58: ... In the Optional Network Configuration section set up the fields as described in Optional Network Configuration on page 228 Step 3 Click Submit All Changes VLAN Settings The software tags your phone voice packets with the VLAN ID when you use a virtual LAN VLAN In the VLAN Settings section of the Voice System window you can configure the different settings LLDP MED Cisco Discovery Protocol CDP Net...

Page 59: ...echanism Implementation of LLDP MED is done in accordance with IEEE 802 1AB LLDP Specification of May 2005 and ANSI TIA 1057 of April 2006 The Cisco IP Phone operates as a LLDP MED Media End Point Class III device with direct LLDP MED links to Network Connectivity Devices according to the Media Endpoint Discovery Reference Model and Definition ANSI TIA 1057 Section 6 The Cisco IP Phone supports on...

Page 60: ...ly for reference Chassis ID TLV For the outgoing LLDPDU the TLV supports subtype 5 Network Address When the IP address is known the value of the Chassis ID is an octet of the INAN address family number followed by the octet string for the IPv4 address used for voice communication If the IP address is unknown the value for the Chassis ID is 0 0 0 0 The only INAN address family supported is IPv4 Cur...

Page 61: ...stem Capabilities TLV For the outgoing LLDPDU in the System Capabilities TLV the bit values for the 2 octet system capabilities fields should be set for Bit 2 Bridge and Bit 5 Phone for a phone with a PC port If the phone does not have a PC port only Bit 5 should be set The same system capability value should be set for the enabled capability field For the incoming LLDPDU the System Capabilities T...

Page 62: ...ility field should be set to Bit 13 10BASE T half duplex mode Bit 14 10BASE T full duplex mode Bit 11 100BASE TX half duplex mode Bit 10 100BASE TX full duplex mode Bit 15 Unknown Bit 10 11 13 and 14 should be set The value for 2 octets operational MAU type should be set to reflect the real operational MAU type 16 100BASE TX full duplex 15 100BASE TX half duplex 11 10BASE T full duplex 10 10BASE T...

Page 63: ...r Power Type is set to 0 1 to indicate the power type for phone is PD Device The Power source for the phone is set to PSE and local with binary value 1 1 The Power Priority is set to binary 0 0 0 0 to indicate unknown priority while the Power Value is set to maximum power value The Power Value for the Cisco IP Phone is 12900mW For the incoming LLDPDU the TLV is ignored and not validated Only one T...

Page 64: ... used for all extensions If DSCP mapped to ToS is applicable and if DSCP 0 the default is used for the specific extension as previously described But the value show on DSCP for TLV for outgoing LLDPDU is based on value used for the extension 1 If DSCP is applicable and if DSCP 0 DSCP is used for all extensions If the VLAN 1 and VLAN 4095 the VLAN is set accordingly CoS and ToS are based on the def...

Page 65: ...etwork devices could result in delay of fast start response from switches Configure VLAN Settings Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice System Step 2 In the VLAN Settings section configure the fields Step 3 Click Submit All Changes Set Up DHCP VLAN Option from Phone Web Page You can add a predefined DHCP opt...

Page 66: ...ies Session management controls the attributes of an end to end call In typical commercial IP telephony deployments all calls go through a SIP Proxy Server The receiving phone is called the SIP user agent server UAS while the requesting phone is called the user agent client UAC SIP message routing is dynamic If a SIP proxy receives a request from a UAS for a connection but cannot locate the UAC th...

Page 67: ...y Servers for the domain with their hostnames priority listening ports and so forth The Cisco IP Phone tries to contact the hosts in the order of their priority If the Cisco IP Phone currently uses a lower priority proxy server the phone periodically probes the higher priority proxy and switches to the higher priority proxy when available Dual Registration The phone always registers to both primar...

Page 68: ... all the new SIP messages go to primary proxy For example when the value for Register Expires is 3600 seconds and Proxy Fallback Intvl is 600 seconds the fallback triggers 600 seconds later When the value for Register Expires is 800 seconds and Proxy Fallback Intvl is 1000 seconds the fallback triggers at 800 seconds After successful registration back to the primary server all SIP messages go to t...

Page 69: ...e the SIP Timer Values Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice SIP Step 2 In the SIP Timer Values section set the SIP timer values in seconds as described in SIP Timer Values sec on page 235 Step 3 Click Submit All Changes Configure the Response Status Code Handling Before you begin Access the phone administra...

Page 70: ...nges Configure NTP Server You can configure NTP servers with IPv4 and IPv6 You can also configure NTP server with DHCPv4 option 42 or DHCPv6 option 56 Configuring NTP with Primary NTP Server and Secondary NTP server parameters has higher priority over configuring NTP with DHCPv4 option 42 or DHCPv6 option 56 Before you begin Access the phone administration web page See Access the Phone Web Page on...

Page 71: ... Phone will send the SIP messages to 2009 1 1 1 1 first IPv6 Dual Mode 2009 1 1 1 1 2 2 2 2 2009 2 2 2 2 P1 2009 1 1 1 1 P2 2 2 2 2 2009 2 2 2 2 Result Phone will send the SIP messages to 2009 1 1 1 1 first IPv4 Dual Mode 2009 1 1 1 1 2009 2 2 2 2 2 2 2 2 P1 2009 1 1 1 1 P2 2 2 2 2 2009 2 2 2 2 Result Phone will send the SIP messages to 1 1 1 1 first IPv6 Dual Mode 1 1 1 1 2 2 2 2 P1 1 1 1 1 2009 ...

Page 72: ... SDP with standard payload types of 0 95 the phone ignores the codec names For dynamic payload types the phone identifies the codec by the configured codec names comparison is case sensitive Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice SIP Step 2 In the SDP Payload Types section set the value as specified in SDP Pa...

Page 73: ...is an extension number Step 2 In the Subscriber Information section set the parameter values as described in Subscriber Information on page 288 Step 3 Click Submit All Changes Managing NAT Transversal with Phones Network Address Translation NAT allows multiple devices to share a single public routable IP address to establish connections over the Internet NAT is present in many broadband access dev...

Page 74: ...rovider NAT Mapping with the Static IP Address You can configure NAT mapping on the phone to ensure interoperability with the service provider You must have an external public IP address that is static The NAT mechanism used in the router must be symmetric For more information see Determining Symmetric or Asymmetric NAT on page 62 Use NAT mapping only if the service provider network does not provi...

Page 75: ...TUN server located on the opposing public side of the NAT usually the public Internet This option is considered a last resort and should be used only if the other methods are not available To use STUN The router must use asymmetric NAT See Determining Symmetric or Asymmetric NAT on page 62 A computer running STUN server software is available on the network You can also use a public STUN server or ...

Page 76: ...514 Step 2 Click Voice System and navigate to Optional Network Configuration Step 3 Enter the IP address for the Syslog Server if the port number is anything other than the default 514 It is not necessary to include the port number if it is the default The address and port number must be reachable from the Cisco IP phone The port number appears on the output log file name The default output file i...

Page 77: ...phone web user interface in Voice Ext n under the Dial Plan section Digit Sequences A dial plan contains a series of digit sequences separated by the character The entire collection of sequences is enclosed within parentheses Each digit sequence within the dial plan consists of a series of elements that are individually matched to the keys that the user presses White space is ignored but can be us...

Page 78: ...de line dial tone plays after the user presses 9 The tone continues until the user presses 1 comma Prohibits a dial sequence pattern For example 1900xxxxxxx Rejects any 11 digit sequence that begins with 1900 exclamation point Allows a user to enter a 2 digit star code xx For Interdigit Timer Master Override enter S0 to reduce the short interdigit timer to 0 seconds or enter L0 to reduce the long ...

Page 79: ...nserted 3 digit area code 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 8 1212 xxxxxxx This example is useful where a local area code is required by the carrier but most calls go to one area code After the user presses 8 an external dial tone sounds The user can enter any seven digit number The system automatically inserts the 1 prefix and ...

Page 80: ...ast busy tone if the dialed sequence is invalid The following table explains how terminating events are processed Processing Terminating Event The number is rejected Dialed digits have not matched any sequence in the dial plan If the dial plan allows the sequence the number is accepted and is transmitted according to the dial plan If the dial plan blocks the sequence the number is rejected Dialed ...

Page 81: ... are pressed within 9 seconds the user hears a reorder fast busy tone By setting a longer timer you allow more time for users to enter digits To create a hotline for all sequences on the System Dial Plan P9 23 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx P9 23 means that after taking the phone off hook a user has 9 seconds to begin dialing If no digits are pressed within 9 secon...

Page 82: ... is valid the call proceeds If the entry is invalid the call is rejected Default 3 seconds Syntax for the Interdigit Short Timer SYNTAX 1 S s dial plan Use this syntax to apply the new setting to the entire dial plan within the parentheses SYNTAX 2 sequence Ss Use this syntax to apply the new setting to a particular dialing sequence s The number of seconds if no number is entered after S the defau...

Page 83: ... the entire dial plan with a new dial plan Separate each digit sequence with a pipe character and enclose the entire set of digit sequences within parentheses Example 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx Step 5 Click Submit All Changes The phone reboots Step 6 Verify that you can successfully complete a call with each digit sequence that you entered in the dial plan If y...

Page 84: ... Vertical Service Activation Codes Includes Call Back Act Code and Call Back Deact Code Outbound Call Codec Selection Codes Defines the voice quality Time Includes local date local time time zone and Daylight Saving Time Language Includes Dictionary Server Script Language Selection and Locale Set the Control Timer Values Before you begin Access the phone administration web page See Access the Phon...

Page 85: ...wever the NTP time or SIP Message Date overwrites this value when either is available to the phone Manual setup requires that you enter the time in 24 hour format only The time that the NTP Server and the SIP Date Header serve is expressed in GMT time The local time is obtained by offsetting the GMT according to the time zone of the region You can configure the Time Zone parameter with the phone w...

Page 86: ...wing example configures daylight saving time for New Zealand in version 7 5 1 and higher starting at midnight on the first Sunday of October and ending at midnight on the third Sunday of March start 10 1 7 end 3 22 7 save 1 New Zealand The following example reflects the new change starting in March DST starts on the second Sunday in March and ends on the first Sunday in November start 3 8 7 02 0 0...

Page 87: ... require dictionaries Some languages also require a font Procedure Step 1 Download the locale zip file for your firmware version from cisco com Place the file on your server and unzip the file Dictionaries and fonts for all the supported languages are included in the zip file Dictionaries are XML scripts Fonts are standard TTF files Step 2 On the phone administration web page go to Admin Login Adv...

Page 88: ...tup for an Asian Language on page 74 for specific details on setting up an Asian language Step 3 Click Submit All Changes Setup for Latin Languages If you use Latin languages such as French or German you can configure up to 9 language options for the phone The options are displayed in the Settings menu of the phone To enable the options set up a dictionary for each language that you want to includ...

Page 89: ...cify the value of the appropriate dn parameter value from the Dictionary Server Script field for the language of your choice Step 2 Click Submit All Changes Cisco IP Phone 7800 Series Documentation Refer to publications that are specific to your language and phone model and phone firmware release Navigate from the following documentation URL https www cisco com c en us support collaboration endpoi...

Page 90: ...Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 76 Cisco IP Phone Installation Cisco IP Phone 7800 Series Documentation ...

Page 91: ...at the MAC label on the back of the phone Display the web page for the phone and select Info Status Product Information Network Configuration The Cisco IP Phone is used as a part of a SIP network because the phone supports Session Initiation Protocol SIP The Cisco IP Phone is compatible with other SIP IP PBX call control systems such as BroadSoft MetaSwitch and Asterisk Configuration of these syst...

Page 92: ...rt upload is attempted the HTTP Report Method field specifies whether the HTTP Request that the phone sends should be an HTTP PUT or an HTTP POST Choose PUT Method To create a new report or overwrite an existing report at a known location on the server For example you may want to keep overwriting each report that you send and only store the most current configuration on the server POST Method To s...

Page 93: ...uration data to http my_http_server config mpp xml HTTP PUT Changed Configuration If the HTTP report method is PUT you enter the URL for the report rule in this format delta http my_http_server config mpp delta xml Then the phone will report changed configuration to http my_http_server config mpp delta xml HTTP PUT Encrypted Delta Configuration If the HTTP report method is PUT you enter the URL fo...

Page 94: ..._http_server report_cfg xml Web Based Configuration Utility Your phone system administrator can allow you to view the phone statistics and modify some or all the parameters This section describes the features of the phone that you can modify with the phone web user interface Access the Phone Web Page Access the phone web page from a web browser on a computer that can reach the phone on the subnetw...

Page 95: ...e fields in the phone web user interface The phone reboots and the changes are applied Step 4 To clear all changes that you made during the current session or after you last clicked Submit All Changes click Undo All Changes Values return to their previous settings Determine the IP Address of the Phone A DHCP server assigns the IP address so the phone must be booted up and connected to the subnetwo...

Page 96: ...and admin accounts can be password protected independently If the service provider sets an administrator account password you are prompted for it when you click Admin Login If the password does not yet exist the screen refreshes and displays the administration parameters No default passwords are assigned to either the administrator or the user account Only the administrator account can assign or c...

Page 97: ... IP Phone 7800 Series Multiplatform Phones Provisioning Guide Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice System Step 2 Under System Configuration in the Phone UI User Mode field choose Yes Step 3 Click Submit All Changes Access Administrative Options by Login Before you begin Access the phone administration web p...

Page 98: ...For example http 10 64 84 147 admin Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 84 Cisco IP Phone Installation Access Administrative Options by IP Address ...

Page 99: ...P A R T III Hardware and Accessory Installation Cisco IP Phone Accessories on page 87 Wall Mounts on page 91 ...

Page 100: ......

Page 101: ... IP Phone 7861 Cisco IP Phone 7841 Cisco IP Phone 7821 Cisco IP Phone 7811 Type Accessory Third Party Accessories X X X Analog Headsets X X X Analog Wideband External Microphone External Speakers X X X X External Wall Mount External Speakers and Microphone External speakers and microphones are plug and play accessories You can connect an external PC type microphone and powered speakers with amplif...

Page 102: ...ort Depending upon your headset model you have to adjust your phone s audio settings for the best audio experience including the headset sidetone setting Headset sidetone is the feedback you hear through a headset when you speak After you apply a new sidetone setting wait one minute and then reboot the phone for the setting to be stored in flash The phone reduces some background noise that a heads...

Page 103: ...mechanical and technical performance the audio portion of a headset must sound good to the user and to the party on the far end Sound quality is subjective and we cannot guarantee the performance of any headsets However various headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones For additional information see https www cisco com c en us products unified co...

Page 104: ...Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 90 Hardware and Accessory Installation Analog Headsets ...

Page 105: ...dditional information refer to the phone model data sheet To check which phone model you have press Applications and select Phone information The Model number field shows your phone model Table 14 Wall Mount Kits Cisco Wall Mount Kit Cisco IP Phone Spare Wallmount Kit for Cisco IP Phone 7811 Cisco IP Phone 7811 Spare Wallmount Kit for Cisco IP Phone 7800 Series Cisco IP Phone 7821 and 7841 Spare W...

Page 106: ...Two M3 x 7 mm Self tapping screws One 200 mm Ethernet cable This section describes how to install and remove the ADA nonlockable wall mount kit Figure 3 Back View of ADA Non Lockable Wall Mount Kit Installed on Phone Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 92 Hardware and Accessory Installation Non Lockable Wall Mount Components for 7811 ...

Page 107: ...Step 1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a nearby jack If the jack is to be placed behind the phone the Ethernet jack must be flush to the wall or recessed Note a Hold the bracket on the wall and place it so that the arrow on the back of the bracket points up b Use the level to ensure that t...

Page 108: ...et b Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone The phone ports should be accessible through the holes in the bracket c Reattach the cords and seat them in the clips that are incorporated into the phone body Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 94 Hardware and Accessory Installation Install the Non Lockable Wall Mo...

Page 109: ...0 100 1000 Computer PC access port c Optional If you use an external power supply plug the power cord into the phone Dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 95 Hardware and ...

Page 110: ...cables that terminate outside of the brackets use the cable access openings in the bottom of the bracket to position the power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 96 Hardware and Acce...

Page 111: ...andset Rest on page 115 Remove the Phone from the Non Lockable Wall Mount for 7811 The wall mounting plate contains two tabs to lock the plate into the phone bracket The following figure shows the location and shape of the tabs Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 97 Hardware and Accessory Installation Remove the Phone from the Non Lockable Wall Mount for 7811 ...

Page 112: ...metal rods Procedure Step 1 Push the screwdrivers into the left and right holes in the phone mounting plate approximately 1 in 2 5 cm Step 2 Lift the screwdriver handles up to push down on the tabs Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 98 Hardware and Accessory Installation Remove the Phone from the Non Lockable Wall Mount for 7811 ...

Page 113: ...lowing figure shows the components of the Cisco IP Phone 7800 Series Wall Mount Kit Figure 11 Wall Mount Kit Components The package includes these items One phone bracket One wall bracket Four M8 18 x 1 25 inch Phillips head screws with four anchors Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 99 Hardware and Accessory Installation Non Lockable Wall Mount Components ...

Page 114: ...onlockable wall mount kit Figure 12 Back View of ADA Non Lockable Wall Mount Kit Installed on Phone Figure 13 Side View of ADA Non Lockable Wall Mount Kit Installed on Phone Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 100 Hardware and Accessory Installation Non Lockable Wall Mount Components ...

Page 115: ...desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a nearby jack If the jack is to be placed behind the phone the Ethernet jack must be flush to the wall or recessed Note a Hold the bracket on the wall and place it so that the arrow on the back of the bracket points up b Use the level to ensure that the bracket is level and use a pencil ...

Page 116: ...ew holes Cisco IP Phone 7811 does not have label covers Note c Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone The phone ports should be accessible through the holes in the bracket d Reattach the cords and seat them in the clips that are incorporated into the phone body Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 102 Hardware ...

Page 117: ...the cable to the 10 100 1000 Computer PC access port c Optional If you use an external power supply plug the power cord into the phone Dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks Cisco IP Phone 7800 Series Multiplatform Phones Administration Guid...

Page 118: ...For cables that terminate outside of the brackets use the cable access openings in the bottom of the bracket to position the power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 104 Hardware and...

Page 119: ...ust the Handset Rest on page 115 Remove the Phone from the Non Lockable Wall Mount The phone mounting plate contains two tabs to lock the plate into the wall bracket The following figure shows the location and shape of the tabs Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 105 Hardware and Accessory Installation Remove the Phone from the Non Lockable Wall Mount ...

Page 120: ... or metal rods Procedure Step 1 Push the screwdrivers into the left and right holes in the phone mounting plate approximately 1 in 2 5 cm Step 2 Lift the screwdriver handles up to push down on the tabs Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 106 Hardware and Accessory Installation Remove the Phone from the Non Lockable Wall Mount ...

Page 121: ...nt Components for 7861 The following figure shows the components of the Cisco IP Phone 7861 Wall Mount Kit Figure 20 Wall Mount Kit Components for 7861 The package includes these items One phone bracket One wall bracket Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 107 Hardware and Accessory Installation Non Lockable Wall Mount Components for 7861 ...

Page 122: ...ble This section describes how to install and remove the ADA nonlockable wall mount kit Figure 21 Back View of ADA Non Lockable Wall Mount Kit Installed on Phone Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 108 Hardware and Accessory Installation Non Lockable Wall Mount Components for 7861 ...

Page 123: ...ncil You must also install an Ethernet jack for the phone in the desired location if an Ethernet jack does not currently exist This jack must be wired appropriately for an Ethernet connection You cannot use a regular phone jack Procedure Step 1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a nearby jack...

Page 124: ...he bracket to the wall Figure 23 Bracket Installation Step 2 Attach the phone bracket to the IP Phone a Detach the power cord and other attached cords from the base of the phone except the handset cord and headset cord if there is a headset b Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone The phone ports should be accessible through the holes in the ...

Page 125: ...able to the 10 100 1000 Computer PC access port c Optional If you use an external power supply plug the power cord into the phone Dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 111...

Page 126: ...cables that terminate outside of the brackets use the cable access openings in the bottom of the bracket to position the power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 112 Hardware and Acc...

Page 127: ...ust the Handset Rest on page 115 Remove the Phone from the Non Lockable Wall Mount The wall mounting plate contains two tabs to lock the plate into the phone bracket The following figure shows the location and shape of the tabs Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 113 Hardware and Accessory Installation Remove the Phone from the Non Lockable Wall Mount ...

Page 128: ... or metal rods Procedure Step 1 Push the screwdrivers into the left and right holes in the phone mounting plate approximately 1 in 2 5 cm Step 2 Lift the screwdriver handles up to push down on the tabs Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 114 Hardware and Accessory Installation Remove the Phone from the Non Lockable Wall Mount ...

Page 129: ...acket Adjust the Handset Rest If your phone is wall mounted or if the handset slips out of the cradle too easily you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 115 Hardware and Accessory Installation Adjust the Handset Rest ...

Page 130: ... tab between two fingers with the corner notches facing you Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Step 5 Return the handset to the handset rest Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 116 Hardware and Accessory Installation Adjust the Handset Rest ...

Page 131: ...A R T IV Cisco IP Phone Administration Cisco IP Phone Security on page 119 Cisco IP Phone Customization on page 125 Phone Features and Setup on page 149 Corporate and Personal Directory Setup on page 199 ...

Page 132: ......

Page 133: ...dentified servers Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice System Step 2 In the System Configuration section in the Restricted Access Domains field enter fully qualified domain names FQDNs for each SIP server that you want the phone to respond to Separate FQDNs with commas Example voiceip com voiceip1 com Step ...

Page 134: ...ng correctly Otherwise the phone resets to try to fix the issue Static IP A static IP address for the phone Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice System Step 2 In the IPv4 Settings section use the Connection Type drop down list box to choose the connection type Dynamic Host Configuration Protocol DHCP Static...

Page 135: ...DHCP option 160 Configure the Challenge for the SIP INVITE Messages The phone can challenge the SIP INVITE initial message in a session The challenge restricts the SIP servers that are permitted to interact with the devices on a service provider network This practice significantly increases the security of the VoIP network through prevention of malicious attacks against the device Before you begin...

Page 136: ...ed security Configure SIP Over TLS Signaling Encryption Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Ext n where n is an extension number Step 2 In the SIP Settings section select TLS from the SIP Transport drop down list box Step 3 Click Submit All Changes Configure LDAP over TLS You can configure LDAP over TLS LD...

Page 137: ...isco IP Phone refers to the above phones Cisco Product Security Overview This product contains cryptographic features and is subject to U S and local country laws that govern import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for complia...

Page 138: ...Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 124 Cisco IP Phone Administration Cisco Product Security Overview ...

Page 139: ...page 140 Phone Web Server on page 140 XML Services on page 143 Phone Information and Display Settings The phone web user interface allows you to customize settings such as the phone name background picture logo and screen saver Configure the Phone Name Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Phone Step 2 Under...

Page 140: ... user to see a logo icon when the phone restarts enable this feature from the phone web page Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice User Step 2 In the Screen section select Logo from the Boot Display field In the Logo URL field enter a URL or path for the location where the logo image is saved You can also do...

Page 141: ... administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Phone Step 2 In the Miscellaneous Line Key Settings section use the Call Appearances Per Line drop down list box to specify the number of calls per line to allow Step 3 Click Submit All Changes Reverse Name Lookup for Incoming and Outgoing Calls Reverse name lookup searches for the name of a number in a...

Page 142: ...nd Disable Reverse Name Lookup Before you begin Configure one of these directories before you can enable or disable the reverse name lookup LDAP Corporate Directory XML Directory Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Phone Step 2 In the Supplementary Services area set the Reverse Phone Lookup Serv to Yes Enable the reverse n...

Page 143: ...l Changes Call Forward To enable call forwarding you can enable the feature in two places on the Voice tab and the User tab of the phone web page Enable Call Forwarding on Voice Tab Perform this task if you want to enable call forward for a user Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Phone Step 2 Under Supple...

Page 144: ...ll Forward choose Yes for CFWD Setting Step 3 Click Submit All Changes Enable Conferencing Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Phone Step 2 Under Supplementary Services choose Yes in the Conference Serv drop down list box Step 3 Click Submit All Changes Enable Remote Call Recording with SIP REC You can ena...

Page 145: ...recording state changes On Demand Record PauseRec StopRec ResumeRec The recording only starts when your user presses the Record softkey Your user sees a message when recording state changes On Demand with User Initiated Start During a recording your user sees different icons which depend on the recording state The icons are displayed on the Calls screen and also on the line key on which the user i...

Page 146: ...on the Calls screen and also on the line key on which the user is recording a call Your user presses the following softkeys to control the phone recording Record StopRec The recording only starts when your user presses the Record softkey Your user sees a message when recording state changes and the recording icon displays on the call screen Once a phone recording starts the StopRec softkey can wor...

Page 147: ...oice User Step 2 Click Submit All Changes Enable Do Not Disturb You can allow persons to turn the Do not disturb feature on or off The caller receives a message that the person is unavailable A person can press the Ignore softkey on the phone to divert an incoming call to another destination If the feature is enabled for the phone users can turn the feature on or off with the DND softkey Before yo...

Page 148: ...ct Voice Regional Step 2 In the Vertical Service Activation Codes area enter 78 in the DND Act Code field Step 3 In the Vertical Service Activation Codes area enter 79 in the DND Deact Code field Step 4 Click Submit All Changes Set Up a Call Center Agent Phone You can enable a phone with Automatic Call Distribution ACD features This phone acts as a call center agent s phone and can be used to trac...

Page 149: ... phone Call information displays on all phones that are sharing a line If somebody turns on the privacy feature you do not see the outbound calls made from the phone However you see inbound calls to the shared line All phones with a shared line ring when a call is made to the line If you place the shared call on hold anyone can resume the call by pressing the corresponding line key from a phone th...

Page 150: ... Phone tab Step 5 In the Shared User ID field enter the user ID of the phone with the extension that is being shared Step 6 In the Subscription Expires field enter the number of seconds before the SIP subscription expires The default is 60 seconds Until the subscription expires the phone gets NOTIFY messages from the SIP server on the status of the shared phone extension Step 7 In the Restrict MWI...

Page 151: ...Phone Web Page on page 80 Procedure Step 1 Select Voice Extn Step 2 Under Call Feature Settings enter the Voice Mail Server Step 3 Optional Enter the Voice Mail Subscribe Interval the expiration time in seconds of a subscription to a voice mail server Step 4 Click Submit All Changes The phone reboots Configure the Message Waiting Indicator You can configure the Message Waiting Indicator for separa...

Page 152: ...of each ring tone using a ring tone script When phone receives SIP Alert INFO message and the message format is correct then the phone plays the specified ringtone Otherwise the phone plays the default ringtone Procedure In a ring tone script assign a name for the ring tone and add the script to configure a distinctive ringtone in the format n ring tone name h hint w waveform id or path c cadence ...

Page 153: ...er of seconds to break between two bursts of ring tone such as b 2 5 t total time that specifies the total number of seconds to play the ring tone before it times out Configure the Audio Settings The user can modify volume settings by pressing the volume control button on the phone then pressing the Save softkey Before you begin Access the phone administration web page See Access the Phone Web Pag...

Page 154: ...r account to the administration web server If the ua attribute is not specified the phone applies the factory default user access for the corresponding parameter This attribute does not affect access by the admin account The value of the element attribute encloses within double quotes Note The ua attribute must have one of the following values na no access ro read only rw read write Phone Web Serv...

Page 155: ...ed here will not be saved anywhere in the phone settings Example http 10 1 1 1 admin resync http my_provision_server com cfg device cfg resync Initiates an upgrade of a phone to the specified load The load is specified via the upgrade rule the rule is specified by appending followed by URL path to the load The upgrade rule specified is one time only and will not be saved in any property setting Ex...

Page 156: ... Step 3 In the Enable Protocol drop down list box choose Http or Https Step 4 In the Web Server Port field enter the port to access the web server The default is port 80 for HTTP or port 443 for HTTPS Step 5 In the Enable Web Admin Access drop down list box you can enable or disable local access to the Admin Login of the phone web user interface Defaults to Yes enabled Step 6 In the Admin Password...

Page 157: ...icMenu CiscoIPPhoneFileMenu CiscoIPPhoneStatusFile CiscoIPPhoneResponse CiscoIPPhoneError CiscoIPPhoneGraphicFileMenu Init CallHistory Key Headset EditDial n The full list of supported URIs is contained in Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones located here https www cisco com c en us support collaboration end...

Page 158: ...on using the remote username password as set in the XML application on the web page to access an XML application server Macro Variables You can use macro variables in XML URLs The following macro variables are supported User ID UID1 UID2 to UIDn Display name DISPLAYNAME1 DISPLAYNAME2 to DISPLAYNAMEn Auth ID AUTHID1 AUTHID2 to AUTHIDn Proxy PROXY1 PROXY2 to PROXYn MAC Address using lowercase hex di...

Page 159: ...s For SWVER eq sip8845_65 1 0129 18 0356dev loads the phone model number and load number are part of the comparison Without quotes SWVER Variable is parsed to determine a build number plus major minor and micro revision numbers For example when the sip88xx 11 1 1MSR 1dev loads and sip8845_65 11 1 1MSR 1dev loads firmware names are parsed the result ignores the model number and load number The resu...

Page 160: ...omized value 1 otherwise 0 Customization status viewable on Web UI Info page Note ISCUST Name associated with first connected ringing or inbound call INCOMINGNAME Phone number of first connected ringing or inbound call If there are multiple calls the data associated with the first call found is provided REMOTENUMBER The contents of the Line N Display Name configuration parameter DISPLAYNAMEn The c...

Page 161: ...Enter this information XML Application Service Name Name of the XML application Displays on the user s phone as a menu item XML Application Service URL URL where the XML application is located If you configure an unused line button to connect to an XML application the button connects to the URL configured above If this is not what you want you need to enter a different URL when you configure the l...

Page 162: ...Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 148 Cisco IP Phone Administration Configure a Phone to Connect to an XML Application ...

Page 163: ...ration for Monitoring Other Phones on page 163 Configure Busy Lamp Field with Other Features on page 165 Configure Alphanumeric Dialing on page 166 Configure a Paging Group Multicast Paging on page 167 Add Priority Paging on page 168 Call Park on page 170 Configuring Programmable Softkeys on page 171 Configure Provisioning Authority on page 178 Enable Hoteling on a Phone on page 179 Set the User P...

Page 164: ...om Third Party Call Control Configuration Utility Use this web based application to set up phone registration criteria and calling search spaces to configure corporate directories and services and to modify phone button templates among other tasks Cisco IP Phone User Support If you are a system administrator you are likely the primary source of information for Cisco IP Phone users in your network ...

Page 165: ...n connected state into one call and drops the feature initiator from the call Blind Transfer does not initiate a consultation call and does not put the active call on hold Some JTAPI TAPI applications are not compatible with the Join and Blind Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer ...

Page 166: ...er is saved in the call history and can be saved in the Personal Address Book Calling Party Normalization Allows a user to talk simultaneously with multiple parties by calling each participant individually Allows a noninitiator in a standard ad hoc conference to add or remove participants also allows any conference participant to join together two standard conferences on the same line Be sure to i...

Page 167: ...the web is in HTTPS mode the phone is an HTTPS server Note HTTPS for Phone Services Improves the display of caller names and numbers If the Caller Name is known then the Caller Number is displayed instead of Unknown Improve Caller Name and Number Display The Jitter Buffer feature handles jitter from 10 milliseconds ms to 1000 ms for both audio and video streams Jitter Buffer Allows users to combin...

Page 168: ...peed dial the phone establishes the call to the specified DN and sends the specified FAC CMC and DTMF digits to the destination and inserts the necessary dialing pauses Pause in Speed Dial Allows IP Phones located at remote sites to share the firmware files amongst them which saves bandwidth when the upgrade process takes place This feature uses Cisco Peer to Peer Distribution Protocol CPPDP which...

Page 169: ... For SIP Enables administrators to quickly and easily gather debug information from phones This feature uses SSH to remotely access each IP phone SSH must be enabled on each phone for this feature to function Serviceability for SIP Endpoints Allows a user with multiple phones to share the same phone number or allows a user to share a phone number with a coworker Shared Line The phones can display ...

Page 170: ...or the local call logs XSI call logs display Feature Buttons and Softkeys The following table provides information about features that are available on softkeys features that are available on dedicated feature buttons and features that you need to configure as programmable feature buttons An X in the table indicates that the feature is supported for the corresponding button type or softkey Of the ...

Page 171: ...uration for the line key Users cannot select line keys on which you have configured other features If a user selects a BLF list key the phone adjusts the positions of the BLF list keys using the next available line keys For the BLF feature options the phone subscribes to the BLF list URI that you specify XML parameter BLF_List_URI to be notified of changes in the status of the monitored lines If y...

Page 172: ...configured other features If a user selects a BLF list key the phone adjusts the positions of the BLF list keys using the next available line keys For the BLF feature options the phone subscribes to the BLF list URI that you specify XML parameter BLF_List_URI to be notified of changes in the status of the monitored lines If you do not specify a BLF list URI the phone subscribes to USER PROXY Proce...

Page 173: ...ext 9999 PROXY nme xxxx If you configure a phone with alphanumeric dialing feature in which the phone can place a call with alphanumeric characters instead of the traditional digits you can enter a string in this format fnc sd ext xxxx yyyy PROXY vid n nme xxxx where fnc sd means function speed dial ext 9999 is the phone that the line key calls Replace 9999 with appropriate phone number ext xxxx y...

Page 174: ...nce to add many active calls to a conference You can enable this feature from the phone web page Before you begin The phone server must suppport this feature Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Ext n where n is an extension number Step 2 In the Call Features Settings section select Yes for the Conference Single Hardkey fie...

Page 175: ...ied time it enters screen saver mode Any button press returns the phone to normal mode Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 On the phone web page select Voice User The user can select User Login Voice User to add screen saver to the phone Step 2 In the Screen section set up the fields as described in the following table...

Page 176: ...hone does not have any wallpaper downloaded earlier it displays a gray screen Picture Download URL Enter a URL or path for the location where the logo image is saved If you select logo as as screensaver type this image displays as a screensaver on the phone screen Logo URL Step 3 Click Submit All Changes Phone Configuration for Monitoring Other Phones You can configure the phone to monitor the sta...

Page 177: ... Configure BLF List URI BLF List and Use Line Keys For BLF List as described in General on page 299 If you allow users to configure individual BLF keys see Enable Users to Configure Features on Line Keys on page 157 we recommend setting BLF List to Hide Step 3 Click Submit All Changes Phone Configuration for Monitoring Other Phones You can configure the phone to monitor the status of lines on othe...

Page 178: ...9 If you allow users to configure individual BLF keys see Enable Users to Configure Features on Line Keys on page 157 we recommend setting BLF List to Hide Step 3 Click Submit All Changes Configure a Line Key on the Phone to Monitor a Single User s Line You can configure busy lamp field on a phone line when a user needs to monitor a coworker s availability to handle calls You can configure the bus...

Page 179: ...5 Optional You can configure the busy lamp field to work with any combination of speed dial or call pickup To enable the busy lamp field to work with speed dial or call pickup enter a string in the following format in the Extended Function field fnc blf sd cp sub xxxx PROXY usr yyyy PROXY Where sd speed dial cp call pickup Step 6 Click Submit All Changes Configure Busy Lamp Field with Other Featur...

Page 180: ...nction This combination is supported on Broadsoft servers only and it is configured using the BLF List and related configuration on the server Busy Lamp Field and Park Notification fnc blf cp sub xxx proxy ext monitored userID proxy This combination cannot be configured using the extended function This combination is supported on Broadsoft servers only and it is configured using the BLF List and r...

Page 181: ...o configured on the Configuration Utility page receive the page The user hears a paging tone of three short beeps when there is an incoming paging call Keep these things in mind Your network must support multicasting so that all devices in the same paging group are able to join the corresponding multicast group Paging groups must use even numbered port numbers If the phone is on an active call whe...

Page 182: ...s pggrp 224 168 168 168 34560 name All num 500 listen yes pggrp 224 168 168 168 34562 name GroupA num 501 listen yes pggrp 224 168 168 168 34564 name GroupB num 502 pggrp 224 168 168 168 34566 name GroupC num 503 This example creates four paging groups All GroupA GroupB and GroupC Users dial 500 to send pages to all phones 501 to send pages to phones configured as part of the GroupA group 502 to s...

Page 183: ...acters and the allowed range is 1024 to 32767 listen Indicates whether the phone listens on the page group Only the first two groups with listen set to yes listen to group pages If the field is not defined the default value is no so you must set this field to listen to the group pages pri n indicates the priority level of the paging Priority level ranges from 0 to 4 You can add more paging groups ...

Page 184: ...e call from either the user s phone or another phone When configuring call park the Call Park Code and the Call Unpark Code must match the Feature Access Code configured on the server Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Regional Step 2 Enter 68 in the Call Park Code field Step 3 Enter 88 in the Call Unpark...

Page 185: ...he phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Phone Step 2 Under Programmable Softkeys edit the softkeys depending on the call state that you want the softkey to display For more information see Programmable Softkeys on page 174 In the Programmable Softkeys section each phone state is displayed and the softkeys that are available to display...

Page 186: ...onfigure programmable Softkeys PSKs to toggle or switch between two PSK actions when you want a user to be able to switch between two star code actions that is defined for a PSK For example to configure a call forwarding on or off PSK that displays on the far lower left of the IP phone screen when the phone is idle Before you begin Access the phone administration web page See Access the Phone Web ...

Page 187: ...ep 5 Click Submit All Changes Configure Speed Dial on a Programmable Softkey You can configure programmable softkeys as speed dials The speed dials can be extensions or phone numbers You can also configure programmable softkeys with speed dials that perform an action that a vertical service activation code or a star code defines For example if you configure a programmable softkey with a speed dial...

Page 188: ...t Hence this is an incorrect configuration of the programmable softkey list PSK1 fnc sd ext 5014 PROXY nme sktest1 In this example we are configuring a softkey on a phone as a speed dial number for extension 5014 sktest1 Note You can also configure an XML service on the programmable soft key Enter the string in this format fnc xml url http xml service url nme name Step 5 Click Submit All Changes P...

Page 189: ...dpause Connected Conferencing Resume recording ResumeRec crdresume Connected Conferencing Start a recording Record crdstart Connected Conferencing Stop recording StopRec crdstop Connected Initiates a conference call Requires that Conf Server is enabled and there are two or more calls that are active or on hold Conference conf Connected Conferences active lines on the phone Requires that Conf Serv ...

Page 190: ...by discovering the number of the ringing extension GrPickup gpickup Connected Start Xfer Start Conf Conferencing Put a call on Hold Hold hold Ringing Ignores an incoming call Decline ignore Ringing Silences an incoming call Ignore ignoresilent Conferencing Connects a conference call If the conference host is user A and users B C are participants when A presses Join A will drop off and users B C wi...

Page 191: ...or to the right Right arrow icon right All Provides access to Information and Settings Settings settings Off Hook Dialing input Displays a list of star codes that can be selected Input Star Code code starcode Idle Connected Conferencing Hold Trigger trace Trace trace Idle Denotes that a user who is logged in to an ACD server has set his status as unavailable Unavail unavail Idle Off Hook Connected...

Page 192: ...CP MMxx MPP MMxxSystem xml where MM Cisco IP Phone MM Series with Multiplatform Firmware 68 78 or 88 MMxx Cisco specific phone model for example 7841 7861 8845 8865 or 7832 Step 3 Select Admin Login advanced Voice Phone Step 4 Fill in the EM Enable and EM User Domain fields in the Extension Mobility section based on the information provided in the phone configuration file Step 5 Set the amount of ...

Page 193: ...e domain for the phone or the authentication server in the EM_User_Domain parameter Example EM_User_Domain ua na 10 74 121 51 EM_User_Domain Step 2 Save the configuration file and upload it to your provisioning server Step 3 Select Voice Provisioning Step 4 Enter the filepath to the configuration file in one of the Profile Rule fields Example http SERVER IP ADDRESS 80 dms td_8861 8861System xml St...

Page 194: ...To issue a problem report users access the Problem Reporting Tool and provide the date and time that the problem occurred and a description of the problem You need to download the problem report from the Configuration Utility page Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Info Debug Info Device Logs Step 2 In the Prob...

Page 195: ...This script is provided for reference only Cisco does not provide support for the upload script installed on a customer s server php NOTE you may need to edit your php ini file to allow larger size file uploads to work Modify the setting for upload_max_filesize I used upload_max_filesize 20M Retrieve the name of the uploaded file filename basename _FILES prt_file name Get rid of quotes around the ...

Page 196: ...tact another user by phone If the phone of the person being paged has been configured to accept pages automatically the phone does not ring Instead a direct connection between the two phones is automatically established when paging is initiated Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice User Step 2 In the Supplem...

Page 197: ...ep 2 Set up the fields as described in TR 069 on page 302 Step 3 Click Submit All Changes View TR 069 Status When you enable TR 069 on a user phone you can view status of TR 069 parameters on the Configuration page Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Select Info Status TR 069 Status You can view status of TR 069 parameters in...

Page 198: ...t Info Debug Info Step 2 In the Problem Reports section click Generate PRT Step 3 Enter the following information in the Report Problem screen a Enter the date that you experienced the problem in the Date field The current date appears in this field by default b Enter the time that you experienced the problem in the Time field The current time appears in this field by default c In the Select Probl...

Page 199: ...eration of the most recently initiated problem report Problem reports may be initiated from the phone LCD user interface from the phone administration web page or remotely See Report All Phone Issues from the Phone Web Page on page 184 and Report a Phone Problem Remotely on page 185 for details XML tag in status xml PRT_Generation_Status PRT Generation Status The status of upload of the most recen...

Page 200: ... Secure_Call_Option_1_ Before you begin Make sure that Secure Call Serv is enabled set to Yes in the Supplementary Services area on the Voice Phone tab Make sure that SIP Transport parameter of the extension is set to TLS Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Ext n Step 2 In the Call Feature Settings section in the Secure Ca...

Page 201: ...s the location to the call server The call server forwards the call and the location to the emergency call service provider The emergency call service provider forwards the call and a unique call back number ELIN to the emergency services The emergency service or public safety answering point PSAP receives the phone location The PSAP also receives a number to call you back if the call disconnects ...

Page 202: ...equest and provides the phone location using a HELD XML response Emergency Call Service Provider The company that responds to a phone HELD request with the phone s location When you make an emergency call which carries the phone s location a call server routes the call to this company The emergency call service provider adds an ELIN and routes the call to the emergency services PSAP If the call is...

Page 203: ... Step 6 Click Submit All Changes Configure the SIP Transport For SIP messages you can either specify the transport protocol of your choice or you can let the phone select the appropriate protocol automatically for each extension When you set up automatic selection the phone determines the transport protocol based on the Name Authority Pointer NAPTR records on the DNS server The phone uses the prot...

Page 204: ...n on page 225 Step 3 Click Submit All Changes Configure a Privacy Header A user privacy header in the SIP message sets user privacy needs from the trusted network You can set the user privacy header value for each line extension using the phone web page The privacy header options are Disabled default none The user requests that a privacy service applies no privacy functions to this SIP message hea...

Page 205: ... page 280 Step 3 Click Submit All Changes Peer Firmware Sharing Peer Firmware Sharing PFS is a firmware distribution model which allows a Cisco IP phone to find other phones of the same model or series on the subnet and share updated firmware files when you need to upgrade multiple phones all at the same time PFS uses Cisco Peer to Peer Distribution Protocol CPPDP which is a Cisco proprietary prot...

Page 206: ...anized into a hierarchy and one of the phones in that hierarchy acts as a root phone After the hierarchy formation the root phone downloads the firmware image from the load server and then transfers the firmware to other phones in the hierarchy Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Provisioning Step 2 In the...

Page 207: ...l When you provide a correct URL in the Profile Rule field with an incorrect username and password the phone requires authentication or digest to resynchronize the profile The profile account isn t used for phone resynchronization Sign in always fails When you provide an incorrect URL in the Profile Rule field sign in always fails Specify the Profile Authentication Type You can specify the profile...

Page 208: ...ons to the extension When there is an incoming call in that extension all the added phones will ring and the user can answer the incoming call from any location The locations list also gets saved to the BroadWorks XSI server Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Ext n Step 2 In the XSI Line Service section s...

Page 209: ...eature the Recents screen has a Display recents from menu and the user can choose the XSI call logs or the local call logs Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Voice Phone Step 2 In the XSI Phone Service section set the XSI Host Server XSI Authentication Type Login User ID Login Password and Directory Enable fiel...

Page 210: ... DND Enabled Feature Key Sync Yes SIP Yes SIP Yes Yes Yes Yes SIP Yes SIP No No Yes Yes SIP Yes SIP Yes No Yes Yes SIP Yes SIP No No Yes Yes HTTP Yes HTTP Yes Yes No Yes HTTP No Yes No No No Yes HTTP No Yes No No No No No No If a line key is configured with FKS or XSI synchronization and is also enabled with DND or call forwarding the respective DND icon or the call forwarding icon is displayed ne...

Page 211: ... call forwarding on the server are synchronized to the phone The changes in call forwarding settings made on the phone will also be synchronized to the server If XSI sync for call forwarding is enabled and the XSI host server or XSI account is not configured correctly the phone user can t forward calls on the phone Note Before you begin Access the phone administration web page See Access the Phone...

Page 212: ...on page 80 Configure the XSI host server and the corresponding credentials on the Voice Ext n tab When using Login Credentials for XSI server authentication enter XSI Host Server Login User ID and Login Password in the XSI Line Service section When using SIP Credentials for XSI server authentication enter XSI Host Server and Login User ID in the XSI Line Service section and Auth ID and Password in...

Page 213: ... or the user personal directory To configure Personal Directory from a web browser users must access their Configuration Utility You must provide users with a URL and sign in information LDAP Configuration The Cisco IP Phone supports Lightweight Directory Access Protocol LDAP v3 LDAP Corporate Directory Search allows a user to search a specified LDAP directory for a name phone number or both LDAP ...

Page 214: ...ectory Step 6 Configure the LDAP fields as described in LDAP on page 273 Step 7 Click Submit All Changes Configure BroadSoft Settings The BroadSoft directory service enables users to search and view their personal group or enterprise contacts This application feature uses BroadSoft s Extended Services Interface XSI To improve security the phone firmware places access restrictions on the host serve...

Page 215: ... XML directory Step 3 In the XML Directory Service URL field enter the url where XML directory is located Step 4 In the XML User Name field enter the username of XML service Step 5 In the XML Password field enter the password of XML service Step 6 Click Submit All Changes Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 201 Cisco IP Phone Administration Configure the XML Direct...

Page 216: ...Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 202 Cisco IP Phone Administration Configure the XML Directory Service ...

Page 217: ...P A R T V Cisco IP Phone Troubleshooting Monitoring Phone Systems on page 205 Troubleshooting on page 305 Maintenance on page 319 ...

Page 218: ......

Page 219: ... this information to remotely monitor the operation of a phone and to assist with troubleshooting Related Topics Troubleshooting Include a Device Identifier in Uploaded Syslog Messages You can choose to include a device identifier in syslog messages that are uploaded to the syslog server While the IP address of a phone may change over time the device identifier does not change This can ease the pr...

Page 220: ...ns to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related information remotely through the phone web page Display the Phone Information Window Procedure Step 1 Press Applications Step 2 Select Status Product Information When a user password is set a corresponding icon lock or certificate displays at the top right...

Page 221: ...e phone is connected to a network IPv4 status IP address of the phone You can see information on IP address Addressing type IP status Subnet mask Default router Domain Name Server DNS 1 DNS 2 of the phone IPv6 status IP address of the phone You can see information on IP address Addressing type IP status Subnet mask Default router Domain Name Server DNS 1 DNS 2 of the phone VLAN ID VLAN ID of the p...

Page 222: ...endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data To display the Call Statistics screen for information about the latest voice stream follow these steps Procedure Step 1 Press Applications Step 2 Select Status Phone Status Call Statistic...

Page 223: ...ed This number is not necessarily identical to the number of RTP voice packets that were transmitted since the call began because the call might have been placed on hold Note Sender Packets Estimated average RTP packet jitter dynamic delay that a packet encounters when going through the network in milliseconds that was observed since the receiving voice stream opened Avg Jitter Maximum jitter in m...

Page 224: ...e of the round trip delay measured when RTCP receiver report blocks are received Latency View the Customization State in the Configuration Utility After the RC download from the EDOS server completes you can view the customization state of a phone using the web interface Here are the descriptions of the remote customization states Open The phone has booted for the first time and is not configured ...

Page 225: ...Phone Web Page on page 80 Determine the IP Address of the Phone on page 81 Allow Web Access to the Cisco IP Phone on page 81 Info The fields on this tab are read only and cannot be edited Status System Information Description Parameter Displays the current host name assigned to the phone Host Name Displays the network domain name of the phone Default cisco com Domain Displays the primary NTP serve...

Page 226: ...et connection for the phone Static IP DHCP Connection Type Displays the current IPv6 address assigned to the IP phone Current IP Identifies number of bits of a global unicast IPv6 address that are part of the network For example if the IPv6 address is 2001 0DB8 0000 000b 64 the number 64 identifies that the first 64 bits are part of the network Prefix Length Displays the default router assigned to...

Page 227: ...field indicates if the client certificate is properly installed in the phone Client Certificate Downloaded Locale Package Description Parameter Displays the downloaded locale package status Locale download status Displays the location from where the local package is downloaded Locale download URL Displays the downloaded font file status Font download status Displays the location from where the fon...

Page 228: ... PC Port Displays status of the last phone upgrade Upgrade Status Displays the type of SW port configuration SW Port Config Displays the type of PC port configuration PC Port Config Displays the time when the phone has last successful log in Last Successful Login Displays the time when the phone has last failed log in Last Failed Login Dot1x Authentication Description Parameter Indicates if the ph...

Page 229: ... Decoder Direction of the call Type Indicates whether the far end placed the call on hold Remote Hold Indicates whether the call was triggered by a call back request Callback The port mapped for Real Time Protocol traffic for the call Mapped RTP Port Name of the internal phone Peer Name Phone number of the internal phone Peer Phone Duration of the call Duration Number of packets sent Packets Sent ...

Page 230: ...eption Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR Burst Duration The mean duration expressed in milliseconds of the gap periods that have occurred since the beginning of reception Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR Gap Duration Voice quality metric that describes the segment of the call that is carried over this RTP session Defined in RFC 3611 ...

Page 231: ...n of initiation and status of generation of the most recently initiated problem report Problem reports may be initiated from the phone LCD user interface from the phone administration web page or remotely See Report All Phone Issues from the Phone Web Page on page 184 and Report a Phone Problem Remotely on page 185 for details XML tag in status xml PRT_Generation_Status PRT Generation Status The s...

Page 232: ... Parameter Displays the profile file name of the phone Provisioning Profile Displays the provisioning status resync of the phone Provisioning Status 1 Provisioning Status 2 Provisioning Status 3 Displays the reason for the failure of provisioning of the phone Provisioning Failure Reason The Upgrade and Provisioning Status are displayed in reverse chronological order like reboot history Each entry ...

Page 233: ...e phone You can also stop the capture process after initiating it Packet Capture Displays the file that contains the captured packets Download the file to see the packet details Capture File Factory Reset Description Parameter Resets the phone when you click Factory Reset tab when the phone is idle Factory Reset Download Status Firmware Upgrade Status Description Parameter Displays the upgrade sta...

Page 234: ...er for the Subject field in the first certificate Not Installed Displays if no custom CA certificate is installed Custom CA Info Network Statistics Ethernet Information Description Parameter Total number of packets that the phone transmitted TxFrames Total number of broadcast packets that the phone transmitted TxBroadcasts Total number of multicast packets that the phone transmitted TxMulticasts T...

Page 235: ...t includes FCS octets and are otherwise well formed RxOversizePkts The total number of packets received that are longer than 1518 octets which excludes framing bits but incudes FCS octets and do not end with an even number of octets alignment error or had an FCS error RxJabbers Total number of packets between 64 and 1522 bytes in length that were received and that had a bad Frame Check Sequence FC...

Page 236: ...table errors lldpFramesInErrorsTotal Total number of LLDP frames that the phone received lldpFramesInTotal Total number of LLDP TLVs that were discarded lldpTLVDiscardedTotal Total number of LLDP TLVs that were not recognized on the phone lldpTLVUnrecognizedTotal Identifier of a device connected to this port that CDP discovered CDPNeighborDeviceId IP address of the neighbor device discovered that ...

Page 237: ...t end with an even number of octets alignment error or had an FCS error RxJabbers Total number of packets between 64 and 1522 bytes in length that were received and that had a bad Frame Check Sequence FCS RxAlignErr Total number of received packets including bad packets that were between 0 and 64 bytes in size Rxsize64 Total number of received packets including bad packets that were between 65 and...

Page 238: ...ber of LLDP TLVs that were discarded lldpTLVDiscardedTotal Total number of LLDP TLVs that were not recognized on the phone lldpTLVUnrecognizedTotal Identifier of a device connected to this port that CDP discovered CDPNeighborDeviceId IP address of the neighbor device discovered that CDP discovered CDPNeighborIP Neighbor device port to which the phone is connected discovered by CDP CDPNeighborPort ...

Page 239: ...3600 Session Max Timeout Allows you to enter idle timeout of the session Default 3600 Session Idle Timeout Allows you to enter port number of the phone web user interface Default 80 80 for protocol HTTP 443 for protocol HTTPS If you specify a port number other than the default value for that protocol you must include the nondefault port number in the server URL Example https 192 0 2 1 999 admin ad...

Page 240: ... designated as rw are editable by the user Phone UI User Mode Enables or disables the phone receiving SIP messages from non proxy server If you choose Yes the phone blocks any incoming non proxy SIP messages except IN dialog message If you choose No the phone does not block any incoming non proxy SIP messages Set Block Nonproxy SIP to No for phones that use TCP or TLS to transport SIP messages Non...

Page 241: ...he phone Static IP Identifies number of bits of a global unicast IPv6 address that are part of the network For example if the IPv6 address is 2001 0DB8 0000 000b 64 the number 64 identifies that the first 64 bits are part of the network Prefix Length IP address of the gateway Gateway Primary Domain Name Server DNS assigned to the phone Primary DNS Secondary Domain Name Server DNS if assigned to th...

Page 242: ...ies the method for selecting the DNS server Manual DHCP Manual DHCP Manual DNS Server Order Specified mode of DNS query Parallel Sequential DNS Query Mode When set to Yes the DNS query results are not cached Default Yes DNS Caching Enable Allows you to select speed and duplex of the network port Values are Auto 10MB half 10MB full 100 MB half 100MB full 100 half 1000 full Switch Port Config Cisco ...

Page 243: ...n see the packets on the phone Select Yes to enable PC port mirroring and select No to disable it Enable PC Port Mirror Specify the syslog server name and port This feature specifies the server for logging IP phone system information and critical events If both Debug Server and Syslog Server are specified Syslog messages are also logged to the Debug Server Syslog Server Cisco IP Phone 7800 Series ...

Page 244: ...uration Syslog_Identifier ua na MAC Syslog_Identifier Syslog Identifier The debug level from 0 to 2 The higher the level the more debug information is generated Zero 0 means that no debug information is generated To log SIP messages you must set the Debug Level to at least 2 Default 0 Debug Level IP address or name of the primary NTP server used to synchronize its time Default Blank Primary NTP Se...

Page 245: ...e will send out the first LLDP MED packet The default delay is 3 seconds For configuration of some switches you might need to increase this value to a higher value for LLDP MED to work Configuring a delay can be important for networks that use Spanning Tree Protocol Network Startup Delay If you use a VLAN without CDP VLAN enabled and CDP disabled enter a VLAN ID for the IP phone Note that only voi...

Page 246: ... 70 Max Forward Number of times an invite can be redirected to avoid an infinite loop Default 5 Max Redirection Maximum number of times from 0 to 255 a request can be challenged Default 2 Max Auth Used in outbound REGISTER requests Default VERSION If empty the header is not included Macro expansion of A to D corresponding to GPP_A to GPP_D allowed SIP User Agent Name Server header used in response...

Page 247: ...SIP headers If inbound SIP requests contain compact headers the phones reuse the same compact headers when generating the response regardless of this setting Default No Use Compact Header Enables you to keep the Display Name private Select Yes if you want the IP phone to enclose the string configured in the Display Name in a pair of double quotes for outbound SIP messages Default Yes Escape Displa...

Page 248: ...ighest TCP port number that can be used for SIP sessions Default 5080 SIP TCP Port Max Provides the option to take the caller ID from PAID RPID FROM PAID FROM RPID PAID FROM RPID FROM or FROM header Default PAID RPID FROM Caller ID Header Controls whether to hold call leg with transfer target before sending REFER to the transferee when initiating a fully attended call transfer where the transfer t...

Page 249: ...History and in the To header during an outgoing call Disable Local Name To Header Sets if the phone uses IPv4 or IPv6 Default IPv4 SIP IP Preference SIP Timer Values sec Description Parameter RFC 3261 T1 value RTT estimate that can range from 0 to 64 seconds Default 0 5 seconds SIP T1 RFC 3261 T2 value maximum retransmit interval for non INVITE requests and INVITE responses that can range from 0 t...

Page 250: ... proxy returns a value less than this setting the minimum value is used Reg Min Expires Maximum registration expiration time allowed from the proxy in the Min Expires header If the value is larger than this setting the maximum value is used Reg Max Expires Interval to wait before the Cisco IP Phone retries registration after failing during the last registration The range is from 1 to 2147483647 De...

Page 251: ... delay value The range is from 0 to 2147483647 Default 0 Reg Retry Intvl Cap Sets the lower limit of the REGISTER expires value returned from the Proxy server Sub Min Expires Sets the upper limit of the REGISTER minexpires value returned from the Proxy server in the Min Expires header Default 7200 Sub Max Expires This value in seconds determines the retry interval when the last Subscribe request f...

Page 252: ...u want to use multiple ranges you can add a comma to delimit values of 5 and 6 Retry Reg RSC RTP Parameters Description Parameter Minimum port number for RTP transmission and reception Minimum port number for RTP transmission and reception Should define a range that contains at least 10 even number ports twice the number of lines for example configure RTP port min to 16384 and RTP port max to 1653...

Page 253: ...ess in SDP and indicates that phone prefers using ipv4 RTP address If the phone has only ipv4 address or ipv6 address SDP does not have ALTC attributes and RTP address is specified in c line SDP IP Preferences SDP Payload Types Description Parameter G722 Dynamic Payload type Default 96 G722 2 Dynamic Payload iLBC Dynamic Payload type Default 97 iLBC Dynamic Payload iSAC Dynamic Payload type Defaul...

Page 254: ... 2 G722 2 Codec Name iLBC codec name used in SDP Default iLBC iLBC Codec Name iSAC codec name used in SDP Default iSAC iSAC Codec Name OPUS codec name used in SDP Default OPUS OPUS Codec Name AVT codec name used in SDP Default telephone event AVT Codec Name NAT Support Parameters Description Parameter Enables the phone to process the received parameter in the VIA header Default No Handle VIA recei...

Page 255: ...a NAT type discovery operation when it powers on It contacts the configured STUN server and the result of the discovery is reported in a Warning header in all subsequent REGISTER requests If the phone detects symmetric NAT or a symmetric firewall NAT mapping is disabled Default No STUN Test Enable IP address or fully qualified domain name of the STUN server to contact for NAT mapping discovery You...

Page 256: ...Default 160 159 66 150 Provision Enable The device performs a resync operation after power up and after each upgrade attempt when set to Yes Default Yes Resync On Reset A random delay following the boot up sequence before performing the reset specified in seconds In a pool of IP Telephony devices that are scheduled to simultaneously power up this introduces a spread in the times at which each unit...

Page 257: ...multaneously To avoid flooding resync requests to the server from multiple phones the phone resynchronizes in the range between the hours and minutes and the hours and minutes plus the random delay hhmm hhmm random_delay For example if the random delay Resync At Random Delay 30 60 minutes the input value in seconds is converted to minutes rounding up to the next minute to calculate the final rando...

Page 258: ... 300 indicates that the first resync occurs in 600 seconds the second resync occurs in 1200 seconds after the first one and the third resync occurs in 300 seconds after the second one A time range Example an input of 2400 30 indicates that the next resync occurs in between 2400 and 2430 seconds after a successful resync Set this parameter to zero to disable periodic resynchronization The default v...

Page 259: ...etween 2400 and 2430 seconds after a resync failure If the delay is set to 0 the device does not try to resync again following a failed resync attempt Resync Error Retry Delay Maximum delay in seconds the phone waits before performing a resynchronization The device does not resync while one of its phone lines is active Because a resync can take several seconds it is desirable to wait until the dev...

Page 260: ...t If the logical equation in these parameters evaluates to FALSE Resync is not triggered even when Resync On Reset is set to TRUE Only Resync via direct action URL and SIP notify ignores these Resync Trigger Default Blank Resync Trigger 1 Resync Trigger 2 A resync is considered unsuccessful if a requested profile is not received from the server This can be overridden by this parameter When it is s...

Page 261: ...dentials the XSI SIP credentials are used Default Basic HTTP Authentication Profile Authentication Type Each profile rule informs the phone of a source from which to obtain a profile configuration file During every resync operation the phone applies all the profiles in sequence Default PSN xml If you are applying AES 256 CBC encryption to the configuration files specify the encryption key with the...

Page 262: ...esync attempt Default PN MAC Successful Resync SCHEME SERVIP PORT PATH Log Success Msg The syslog message that is issued after a failed download attempt Default PN MAC Resync failed ERR Log Failure Msg Allows a user to resync the phone from the phone screen Default Yes User Configurable Resync Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 248 Cisco IP Phone Troubleshooting C...

Page 263: ...ncryption to the file do not specify a AES 256 CBC encryption key Note Two rules used together as delta http my_http_server config mpp delta xml status http my_http_server config mpp status xml If you need to use the delta xml delta file rule and the status xml status file rule together you must separate the two rules with a space Caution Report Rule Specifies whether the HTTP Request that the pho...

Page 264: ...ports its configuration at regular intervals The interval is expressed in seconds Example XML configuration Report_to_Server ua na Periodically Report_to_Server Report to Server Defines the interval in seconds that the phone reports its configuration to the provisioning servers This field is used only when Report to Server is set to Periodically Default 3600 Minimum 600 Maximum 2592000 30 days Exa...

Page 265: ...ault 60 Minimum 10 Maximum 900 Example XML configuration Upload_Delay_On_Local_Change ua na 60 Upload_Delay_On_Local_Change Upload Delay On Local Change Firmware Upgrade Description Parameter Allows firmware update operations independent of resync actions Default Yes Upgrade Enable Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 251 Cisco IP Phone Troubleshooting Firmware Upgr...

Page 266: ... 192 168 1 5 image sip88xx 11 1 1MPP 221 loads If the user ID or the password contains special characters etc you need to quote them in the upgrade rule There are two options for quoting special characters Put the user ID or the password that contains special characters into double quotation marks This option doesn t work for some of the special characters such as For example uid TEST pwd T e s t ...

Page 267: ... or No to enable or to disable the feature Default Yes Peer Firmware Sharing Indicates the IP address and the port to which the UDP message is sent For example 10 98 76 123 514 where 10 98 76 123 is the IP address and 514 is the port number Peer Firmware Sharing Log Server For more information about the Provisioning page see the Cisco IP Phone 7800 Series Multiplatform Phones Provisioning Guide CA...

Page 268: ... server Options are HTTP POST and PUT Default POST PRT Upload Method Determines at what interval minutes the phone starts generating problem report automatically The interval range that you can set is 15 minutes to 1440 minutes Default Empty If PRT Max Timer and PRT Upload Rule fields are empty problem reports are not generated a PRT Max Timer Defines a name for the generated PRT file Enter the na...

Page 269: ...the Dial Tone It prompts the user to enter an external phone number as opposed to an internal extension It is triggered by a comma character encountered in the dial plan Outside Dial Tone Prompts the user to enter a call forwarding phone number Prompt Tone Played when a 486 RSC is received for an outbound call Busy Tone Played when an outbound call has failed or after the far end hangs up during a...

Page 270: ... interfere with the conversation Secure Call Indication Tone Specifies the tone transmitted when the paging feature is enabled Page Tone Played when an alert occurs Alert Tone Played when the Mute button is pressed to mute the phone Mute Tone Played when the Mute button is pressed to unmute the phone Unmute Tone Audible notification tone played when a system error occurs System Beep Provides the a...

Page 271: ... 0 255 seconds Set to 255 to return the phone immediately to on hook status and to not play the tone Reorder Delay Long timeout between entering digits when dialing The interdigit timer values are used as defaults when dialing The Interdigit_Long_Timer is used after any one digit if all valid matching sequences in the dial plan are incomplete as dialed Range 0 64 seconds Default 10 Interdigit Long...

Page 272: ...ll forwarding of busy calls Defaults to 91 Cfwd Busy Deact Code Forwards no answer calls to the extension specified after the activation code Defaults to 92 Cfwd No Ans Act Code Cancels call forwarding of no answer calls Defaults to 93 Cfwd No Ans Deact Code Enables call waiting on all calls Defaults to 56 CW Act Code Disables call waiting on all calls Defaults to 57 CW Deact Code Enables call wai...

Page 273: ...he do not disturb feature Defaults to 79 DND Deact Code Makes all outbound calls secure Defaults to 16 Secure All Call Act Code Makes all outbound calls not secure Defaults to 17 Secure No Call Act Code Makes a secure call Default 18 Secure One Call Act Code Disables secure call feature Default 19 Secure One Call Deact Code The star code used for paging the other clients in the group Defaults to 9...

Page 274: ...orm a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the IP phone plays a special dial tone called the Prompt Tone while waiting for the user the enter a target number which is checked according to dial plan as in normal dialing When a complete number is entered the phone sends a blind REFER to the holding party with the Refer To target ...

Page 275: ... any of the other vertical service codes internally processed by the phone You can empty the corresponding code that you do not want to the phone to process You can add a parameter to each code in Features Dial Services Codes to indicate what tone to play after the code is entered such as 72 c 67 p Below are a list of allowed tone parameters note the use of back quotes surrounding the parameter wi...

Page 276: ...711a Code Makes this codec the preferred codec for the associated call Defaults to 01722 Only one G 722 call at a time is allowed If a conference call is placed a SIP re invite message is sent to switch the calls to narrowband audio Prefer G722 Code Makes this codec the only codec that can be used for the associated call Defaults to 02722 Only one G 722 call at a time is allowed If a conference ca...

Page 277: ...d call Prefer OPUS Code Makes this codec the only codec that can be used for the associated call Force OPUS Code Time Description Parameter Sets the local date mm represents the month and dd represents the day The year is optional and uses two or four digits Default Blank Set Local Date mm dd yyyy Sets the local time hh represents hours and mm represents minutes Seconds are optional Default Blank ...

Page 278: ...esented by 0 0 0 of the given date This is the format of the rule Start start time end end time save save time The start time and end time values specify the start and end dates and times of daylight saving time Each value is in this format month day weekday HH mm ss The save time value is the number of hours minutes and or seconds to add to the current time during daylight saving time The save ti...

Page 279: ... Daylight Saving Time Default Yes Daylight Saving Time Enable Language Description Parameter Use this field to specify the language options for the phone display and the dictionary and font files required for each language See Set Up Dictionaries and Fonts on page 73 Default Blank Dictionary Server Script Use this field to specify the default language The value must match one of the languages supp...

Page 280: ...ice with a Bluetooth enabled mobile phone Both Uses a Bluetooth headset or operates with a Bluetooth enabled mobile phone Bluetooth Mode Specifies the line number for which the Bluetooth is enabled Line Line Key Each line key has a set of settings Description Parameter Specifies the n extension to be assigned to Line Key n Default n XML configuration examples To set the line key 1 to extension 1 E...

Page 281: ...D flash on which the first call is received Also the behavior is same for both outgoing and incoming calls 7811 Cisco IP Phone does not support Line ID Mapping Note Default Horizontal First Line ID Mapping Enables the SCA Barge In Default No SCA Barge In Enable If enabled restricts to automatically pick up an incoming call on a shared line when you take the phone off hook SCA Sticky Auto Line Seiz...

Page 282: ...e Default Yes Cfwd All Serv Enable or disable call forward on busy service Default Yes Cfwd Busy Serv Enable or disable call forward no answer service Default Yes Cfwd No Ans Serv Enable or disable paging service on the phone Default Yes Paging Serv Enable or disable call park services on the phone Default Yes Call Park Serv Enable or disable call pick up services on the phone Default Yes Call Pic...

Page 283: ...ings Ring1 to Ring12 Controls the duration of the silent ring For example if the parameter is set to 20 seconds the phone plays the silent ring for 20 seconds then sends 480 response to INVITE message Silent Ring Duration Extension Mobility Description Parameter Options to enable or to disable the extension mobility support for the phone Default No EM Enable Name of the domain for the phone or the...

Page 284: ...phone Default Login Credentials XSI Authentication Type BroadSoft User ID of the phone user for example johndoe xdp broadsoft com Enter SIP Auth ID when you select Login Credentials or SIP Credentials for XSI authentication type When you choose SIP Auth ID as SIP Credentials you must enter Login User ID Without Login User ID the BroadSoft directory will not appear under the phone Directory list De...

Page 285: ...r email address Personal Allows users to search on last name first name or telephone number Default Enterprise Directory Type Enables to log XSI calls Select Yes to log XSI calls and select No to disable it Default No CallLog Enable Allows you to select a phone line for which you want to display the recent call logs You can select line numbers ranges from 1 to 10 CallLog Associated Line Allows you...

Page 286: ... to allow a reconnect without a log in after the client disconnects from the server After this interval the client needs to reauthenticate Default 30 Retry Intvl XML Service Description Parameter Name of the XML Directory Displays on the user s phone as a directory choice Default Blank XML Directory Service Name URL where the XML Directory is located Default Blank XML Directory Service URL Name of...

Page 287: ... the XML application on the web page to access an XML application server Default Trusted CISCO XML EXE Auth Mode Multiple Paging Group Parameters Description Feature Enter a string to configure group paging and priority paging out of band paging that doesn t require the phone registration Group Paging Script LDAP Description Parameter Choose Yes to enable LDAP Default No LDAP Dir Enable Enter a fr...

Page 288: ... Default Blank Client DN Enter the username for a credentialed user on the LDAP server Default Blank User Name Enter the password for the LDAP username Default Blank Password Select the authentication method that the LDAP server requires Choices are None No authentication is used between the client and the server Simple The client sends its fully qualified domain name and password to the LDAP serv...

Page 289: ...mples cn cn VALUE instructs the phone to find all first names that begin with the entered search string cn cn VALUE instructs the phone to find all first names in which the entered search string appears anywhere in the first name This method is more inclusive and retrieves more search results This method is consistent with the search method in other directories such as the Broadsoft directories an...

Page 290: ...p phone number When p is assigned to a type attribute example t p the retrieved number is dialable by the phone For example a givenName n firstname a sn n lastname a cn n cn a telephoneNumber n tele t p Default Blank Display Attrs Can be blank if not needed With the LDAP number mapping you can manipulate the number that was retrieved from the LDAP server For example you can append 9 to the number ...

Page 291: ... List Softkeys that display when a conference call is in progress Conferencing Key List Softkeys that display when a call is released Releasing Key List Softkeys that display when one or more calls are on hold Hold Key List Softkeys that display when a call is incoming To silence an incoming call you can add Ignore softkey Ringing Key List Softkeys that display when a call is active on a shared li...

Page 292: ...able Enables the H264 High Profile codec when you select Yes and disables it when you select No Default Yes H264 HP Enable Selects the encryption method to be used during a secured call Options are AES 128 and AES 256 GCM Default AES 128 Encryption Method Share Line Appearance Description Parameter Indicates whether this extension is to be shared with other Cisco IP phones or private Default Yes S...

Page 293: ...able Enter the keep alive message that should be sent periodically to maintain the current NAT mapping If the value is NOTIFY a NOTIFY message is sent If the value is REGISTER a REGISTER message without contact is sent Default NOTIFY NAT Keep Alive Msg Destination that should receive NAT keep alive messages If the value is PROXY the messages are sent to the current or outbound proxy NAT Keep Alive...

Page 294: ...u are using TCP the system uses a random port within the range specified in SIP TCP Port Min and SIP TCP Port Max on the Voice SIP tab If you need to specify a port of SIP proxy server you can specify it using the Proxy field Proxy and Registration on page 286 or the XSI Host Server field XSI Line Service on page 289 Default 5060 SIP Port Support of 100REL SIP extension for reliable transmission o...

Page 295: ... Default Yes SIP Remote Party ID Controls when the phone sends BYE to terminate stale call legs upon completion of call transfers Multiple delay settings Referor Refer Target Referee and Refer To Target are configured on this screen For the Referror Bye Delay enter the appropriate period of time in seconds Default 4 Referor Bye Delay Indicates the refer to target Select Yes to send the SIP Refer t...

Page 296: ...et on the transfer call leg If set to No the phone will only send a NOTIFY for final responses 200 and higher Ntfy Refer On 1xx To Inv Configure G 729 Annex B settings Set G729 annexb When a tel URL is converted to a SIP URL and the phone number is represented by the user portion of the URL the SIP URL includes the optional user phone parameter RFC3261 For example To sip 12325551234 example com us...

Page 297: ...he SIP message for an outgoing call To include the P Early Media header select Yes Otherwise select No Default No P Early Media Support Call Feature Settings Description Parameter Enables the phone to perform an attended transfer operation by ending the current call leg and performing a blind transfer of the other call leg If this feature is disabled the phone performs an attended transfer operati...

Page 298: ... Identifies the voice mailbox number ID for the phone Mailbox ID Identifies the SpecVM server for the phone generally the IP address and port number of the VM server Voice Mail Server The expiration time in seconds of a subscription to a voice mail server Voice Mail Subscribe Interval Determines the behavior of the phone when a page call arrives Auto Ans Page On Active Call Enable the synchronizat...

Page 299: ...c Call Distribuion ACD Select Yes to enable or No to disable Default No Broadsoft ACD Enables the phone to display details of a call center call Select Yes to enable or No to disable Default No Call Information Enable Enables the user to add a disposition code Select Yes to enable or No to disable Default No Disposition Code Enable Enables the user to trace the last incoming call Select Yes to ena...

Page 300: ... or primary outbound proxy and alternate outbound proxy the phone always sends out INVITE and Non INVITE SIP messages except registration via the primary proxy The phone always registers to both the primary and alternate proxies If there is no response from the primary proxy after timeout per the SIP RFC spec for a new INVITE the phone attempts to connect with the alternate proxy The phone always ...

Page 301: ...2000000 Default 3600 seconds Register Expires If enabled the user does not have to be registered with the proxy to answer calls Default No Ans Call Without Reg Enables DNS SRV lookup for the proxy and outbound proxy To enable this feature select Yes Otherwise select No Default No Use DNS SRV Enables the phone to automatically prepend the proxy or outbound proxy name with _sip _udp when performing ...

Page 302: ... expires which means only a REGISTER message can trigger fallback For example when the value for Register Expires is 3600 seconds and Proxy Fallback Intvl is 600 seconds the fallback is triggered 3600 seconds later and not 600 seconds later When the value for Register Expires is 600 seconds and Proxy Fallback Intvl is 1000 seconds the fallback is triggered at 1200 seconds After successfully regist...

Page 303: ...ice SIP URI XSI Line Service Description Parameter Enter the name of the server for example xsi iop1 broadworks net XSI Host Server uses http protocol by default To enable XSI over HTTPS you can specify https in the server Note For example https xsi iop1 broadworks net You can also specify a port for the server For example https xsi iop1 broadworks net 5061 If you don t specify a port The default ...

Page 304: ... Anywhere Enable Enables XSI Caller ID blocking on a line Choose Yes to enable the synchronization of blocking caller id status with the server using XSI interface Choose No to use the phone s local blocking caller id settings Block CID Enable Enables or disables call forwarding status sync on a line via XSI service Choose Yes to enable the phone to synchronize the call forwarding status with the ...

Page 305: ...Configuration Description Parameter Preferred codec for all calls The actual codec used in a call still depends on the outcome of the codec negotiation protocol Select one of the following G711u G711a G729a G729ab G722 G722 2 iLBC OPUS iSAC Default G711u Preferred Codec Select No to use any code Select Yes to use only the preferred codes When you select Yes calls fail if the far end does not suppo...

Page 306: ...use of the iLBC codec Default Yes iLBC Enable Enables the use of OPUS codec Default Yes OPUS Enable To enable silence suppression so that silent audio frames are not transmitted select Yes Otherwise select No Default No Silence Supp Enable The method for transmitting DTMF signals to the far end The options are AVT Audio video transport Sends DTMF as AVT events InBand Sends DTMF by using the audio ...

Page 307: ...caller ID numbers can be mapped to a different string For example a number that begins with 44xxxxxx can be mapped to 0xxxxxx This feature has the same syntax as the Dial Plan parameter With this parameter you can specify how to map a caller ID number for display on screen and recorded into call logs Caller ID Map Enables or disables URI dialing Enable URI Dialing Enter a comma separated list of e...

Page 308: ...ation Uniform Resource Identifier URI tied to the user phone IP address Defaults to blank Primary Request URL Encrypted HTTPS request sent to the emergency call services provider s backup server to obtain the user s phone location Defaults to blank Secondary Request URL See Emergency Call Support Terminology on page 188 for terms that describe emergency call support for phones User Hold Reminder D...

Page 309: ...Target phone number or URL assigned to speed dial 2 3 4 5 6 7 8 or 9 Press the digit key 2 9 to dial out the assigned number Default Blank Speed Dial Number 2 to 9 Supplementary Services Description Parameter Enables or disables the Call Waiting service Default Yes CW Setting Enables or disables the Block CID service Default No Block CID Setting Enables or disables the Block ANC service Default No...

Page 310: ...ormat Enables or disables the option for creating a missed call shortcut Miss Call Shortcut Enables or disables the alert tone Alert Tone Off Enables or disables the missed calls logs for a specific extension Log Missed Calls for EXT n Enable disable the Shared Line DND Call Forward Shared Line DND Cfwd Enable Audio Volume Description Parameter Sets the default volume for the ringer Default 9 Ring...

Page 311: ...and and wideband audio transmission via wired telephones Default TIA Compliant Standard Screen Description Parameter Enables a screen saver on the phone When the phone is idle for a specified time it enters screen saver mode Default No Screen Saver Enable Types of screen saver Options you can choose Clock Displays a digital clock on a plain background Download Picture Displays a picture pushed fro...

Page 312: ... for example can enter logo text as follows Up to 2 lines of text Each line must be fewer than 32 characters Insert a new line character n between lines Insert escape code 0a For example Super n 0aTelecom displays Super Telecom Use the character to add spaces for formatting For example you can add multiple characters before and after the text to center it Text Logo URL locating the png file to dis...

Page 313: ...bscription Default 1800 Subscribe Expires Specifies the length of time to wait to try again if the subscription fails Default 30 Subscribe Retry Interval Length of delay before attempting to subscribe Default 1 Subscribe Delay Specifies the server type with which the phone is connected Options available BroadSoft SPA9000 Asterisk RFC3265_4235 Sylantro Server Type Cisco IP Phone 7800 Series Multipl...

Page 314: ... The BLF List URI specified must be the same as the value configured for the List URI sip parameter on the BroadSoft server Default Blank Example XML configuration BLF_List_URI ua na MonitoredUsersList sipurash22 com BLF_List_URI BLF List URI Controls whether the phone uses its line keys to monitor the BLF list when monitoring of the BLF list is active This setting only has significance when BLF L...

Page 315: ... sd Customizable_PLK_options Customizable PLK Options Activates or deactivates monitoring of the BLF list When set to Show the phone assigns available line keys in sequence to monitor the BLF list entries The labels of the BLF list keys show the names of the monitored users and the status of the monitored lines This setting only has significance when BLF List URI is configured Example XML configur...

Page 316: ...arty Number Enable Options to select a mode which displays on the phone screen for BLF Default Blank BLF Label Display Mode Unit Enter the programming information for each line key for the Attendant Console unit Description Parameter Indicates whether the key expansion module that is added to the phone is enabled Unit Enable Indicates whether the key expansion module that is added to the phone is ...

Page 317: ...ation in seconds of the interval between CPE attempts to connect to the ACS when Periodic Inform Enable is set to yes Default value is 20 seconds Periodic Inform Interval Settings that enables or disables the CPE connection requests Default value is Yes Periodic Inform Enable Settings that enables or disables TR 069 transaction logs The default value is No TR 069 Traceability Settings that enables...

Page 318: ...the CPE BACKUP ACS Password If you do not configure the above parameters you can also fetch them through DHCP options 60 43 and 125 Note Call History Displays the call history for the phone To change the information displayed select the type of call history from the following tabs All Calls Missed Received Placed Select Add to Directory to add the call information to your Personal Directory Person...

Page 319: ... general troubleshooting information for the Cisco IP Phone Table 23 Cisco IP Phone Troubleshooting Explanation Summary Cisco does not support connecting an IP phone to another IP Phone through the PC port Each IP Phone should connect directly to a switch port If phones are connected together in a line by using the PC port the phones do not work Connecting a Cisco IP Phone to another Cisco IP Phon...

Page 320: ...sword settings before you can configure them If the administrator password is not set in common phone profile then user can modify the network settings Note Changing the telephone configuration The RxType and the TxType statistics show the codec that is used for a conversation between this Cisco IP Phone and the other device The values of these statistics should match If they do not verify that th...

Page 321: ...llowing sections for troubleshooting information Cisco IP Phone Does Not Go Through the Normal Startup Process Problem When you connect a Cisco IP Phone to the network port the phone does not go through the normal startup process as described in the related topic and the phone screen does not display information Cause If the phone does not go through the startup process the cause may be faulty cab...

Page 322: ...ot display any characters after at least five minutes contact a Cisco technical support representative for additional assistance Phone Displays Error Messages Problem Status messages display errors during startup Solution While the phone cycles through the startup process you can access status messages that might provide you with information about the cause of a problem See the Display Status Mess...

Page 323: ...rol Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages Solution Intermittent network outages affect data and voice traffic differently Your network might be experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapt...

Page 324: ...ar to be powered up Solution In most cases a phone restarts if it powers up by using external power but loses that connection and switches to PoE Similarly a phone may restart if it powers up by using PoE and then connects to an external power supply Phone Cannot Connect to LAN Problem The physical connection to the LAN may be broken Solution Verify that the Ethernet connection to which the Cisco ...

Page 325: ... a mismatch in the jitter configuration Solution Check the AvgJtr and the MaxJtr statistics A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity General Telephone Call Problems The following sections help troubleshoot general telephone call problems Phone Call Cannot Be Established Problem A user complains about no...

Page 326: ...of the phone features ACD Call Information Missing Problem A call center phone does not see call information during a call Solution Check the phone configuration to determine if Call Information Enable is set to yes Check the Broadsoft server configuration to determine if the user s Device Profile is configured with Support Call Center MIME Type Phone Doesn t Show ACD Softkeys Problem The phone do...

Page 327: ...e a trace of the network traffic between the phone and Broadworks when the problem occurs When you have the trace contact TAC for further assistance An Emergency Call Doesn t Connect to Emergency Services Problem A user tries to place an emergency call but the call doesn t connect to the emergency services fire police or emergency services operator Solution Check the emergency call configuration C...

Page 328: ... the syslog to make sure it can login successfully Phone Cannot Access BroadSoft Directory for XSI Problem The phone displays XSI directory access error Solution 1 Check Broadsoft server configuration for the user login and SIP credentials 2 Check error messages in syslog 3 Check information on the error on the phone screen 4 If HTTPS connection fails check the error message on the phone screen an...

Page 329: ...le Download Package section to verify that the locale and font files downloaded successfully If they did not try the download again Phone Screen Displays Boxes Instead of Asian Characters Problem The phone is set for an Asian language but the phone shows square boxes instead of Asian characters Cause Possible causes are TFTP server does not have the correct set of locale and font files The font an...

Page 330: ...they typically require the logs from the Problem Reporting Tool to help resolve the issue You can generate PRT logs using the phone web page and upload them to a remote log server Before you begin Access the phone administration web page See Access the Phone Web Page on page 80 Procedure Step 1 Select Info Debug Info Step 2 In the Problem Reports section click Generate PRT Step 3 Enter the followi...

Page 331: ...dministration web page When a problem report is successfully generated you can download the problem report from the phone administration web page Procedure To initiate a phone problem report remotely initiate a SIP NOTIFY message from the server to the phone with the Event specified as prt gen Troubleshooting Procedures These procedures can be used to identify and correct problems Check DHCP Setti...

Page 332: ...d is set correctly Step 4 You should also verify that a CNAME entry was made in the DNS server for the TFTP server and for the Third Party Call Control You must also ensure that DNS is configured to do reverse lookups Additional Troubleshooting Information If you have additional questions about troubleshooting your phone go to the following Cisco website and navigate to the desired phone model htt...

Page 333: ...ever a person performs a phone restart Note The following table describes the ways to perform a basic reset You can reset a phone with any of these operations after the phone has started up Choose the operation that is applicable for your situation Table 24 Basic Reset Methods Explanation Action Operation Resets any user and network setup changes that you have made to the previously saved settings...

Page 334: ...up the headset button the speaker button and the mute button light up When the light on the Mute button turns off press the 123456789 0 keys in sequence Step 5 When you press 1 the lights on the headset button turns off The light on the Select button flashes when a button is pressed After you press these buttons the phone goes through the factory reset process If you press the buttons out of seque...

Page 335: ...actory Reset section and confirm the factory reset message in the next screen Click Submit All Changes Identify Phone Issues with a URL in the Phone Web Page When the phone doesn t work or doesn t register a network error or any misconfiguration might be the cause To identify the cause add a specific IP address or a domain name to the phone admin page Then try to access so that the phone can ping ...

Page 336: ...r of seconds in which the DSP plays concealment frames due to lost frames A severely concealed second is a second in which the DSP plays more than five percent concealment frames Concealment ratio and concealment seconds are primary measurements based on frame loss A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss Note You can access voice ...

Page 337: ...ifferent codec than expected RxType and TxType Check to see if the MOS LQK version changed after a firmware upgrade MOS LQK scores increase significantly Voice quality metrics do not account for noise or distortion only frame loss Note Voice Quality Reporting You can capture voice quality metrics for Voice over Internet Protocol VoIP sessions with a Session Initiation Protocol SIP event package Vo...

Page 338: ...y Contains the same reduced complexity modifications present in the G 729A G 729AB Configure Voice Quality Reporting You can enable voice quality reporting on the phone with the web interface Each extension on a phone has a separate voice quality report For each extension on the phone use the corresponding Voice Quality Report Address field to configure the generation of voice quality report Proce...

Page 339: ...tus Reboot Reasons The phone stores the most recent five reasons that the phone was refreshed or rebooted When the phone is reset to factory defaults this information is deleted The following table describes the reboot and refresh reasons for the Cisco IP Phone Description Reason The reboot was a result of an upgrade operation regardless whether the upgrade completed or failed Upgrade The reboot w...

Page 340: ...n reverse chronological order similar to the sequence that displays on the phone web user interface Reboot History in the Status Dump File The reboot history is stored in the Status Dump file http phone_IP_address admin status xml In this file tags Reboot_Reason_1 to Reboot_Reason_3 store the reboot history as shown in this example Reboot_History Reboot_Reason_1 08 10 14 14 03 43 Provisioning Rebo...

Page 341: ... administrative network tasks during a time when the phones are not being used or exclude the phones from testing Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 327 Cisco IP Phone Troubleshooting Phone Behavior During Times of Network Congestion ...

Page 342: ...Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 328 Cisco IP Phone Troubleshooting Phone Behavior During Times of Network Congestion ...

Page 343: ... i Capabilities Codecs i Codec N A Device Services VoiceService i Capabilities Codecs i EntryID N A Device Services VoiceService i Capabilities Codecs i PacketizationPeriod N A Device Services VoiceService i Capabilities Codecs i SilenceSuppression N A Device Services VoiceService i Capabilities DigitMap N A Device Services VoiceService i Capabilities DSCPCoupled N A Device Services VoiceService i...

Page 344: ...e i Capabilities SignalingProtocols N A Device Services VoiceService i Capabilities SIP N A Device Services VoiceService i Capabilities SIP EventSubscription N A Device Services VoiceService i Capabilities SIP Extensions N A Device Services VoiceService i Capabilities SIP ResponseMap N A Device Services VoiceService i Capabilities SIP Role N A Device Services VoiceService i Capabilities SIP TLSAut...

Page 345: ...werRingCount Device Services V oiceService i V oiceProfile i Line i CallingFeatures CallForwardUnconditionalEnable Device Services V oiceService i V oiceProfile i Line i CallingFeatures CallForwardUnconditionalNumber N A Device Services VoiceService i VoiceProfile i Line i CallingFeatures CallReturnEnable N A Device Services VoiceService i VoiceProfile i Line i CallingFeatures CallTransferEnable C...

Page 346: ...od N A Device Services VoiceService i VoiceProfile i Line i Codec TransmitSilenceSuppression Preferred_Codec_ i _ Device Services VoiceService i VoiceProfile i Line i Codec X_CISCO_PreferredCodec Second_Preferred_Codec_ i _ Device Services VoiceService i VoiceProfile i Line i Codec X_CISCO_PreferredCodec2 Third_Preferred_Codec_ i _ Device Services VoiceService i VoiceProfile i Line i Codec X_CISCO...

Page 347: ...o_Prefix_ i _ Device Services VoiceService i VoiceProfile i Line i SIP X_CISCO_DNSSRVAutoPrefix N A Device Services VoiceService i VoiceProfile i Line i Status N A Device Services VoiceService i VoiceProfile i Line i VoiceProcessing N A Device Services V oiceService i V oiceProfile i Line i V oiceProcessing EchoCancellationEnable N A Device Services VoiceService i VoiceProfile i Line i V oiceProce...

Page 348: ...ofile i SIP DSCPMark INVITE_Expires Device Services VoiceService i VoiceProfile i SIP InviteExpires N A Device Services VoiceService i VoiceProfile i SIP Organization Outbound_Proxy_ i _ Device Services VoiceService i VoiceProfile i SIP OutboundProxy Outbound_Proxy_ i _ Device Services VoiceService i VoiceProfile i SIP OutboundProxyPort Proxy_ i _ Device Services VoiceService i VoiceProfile i SIP ...

Page 349: ...Name Device Services VoiceService i X_CISCO_SIP G729aCodecName G729b_Codec_Name Device Services VoiceService i X_CISCO_SIP G729bCodecName G722_Codec_Name Device Services VoiceService i X_CISCO_SIP G722CodecName G722 2_Codec_Name Device Services VoiceService i X_CISCO_SIP G7222CodecName iLBC_Codec_Name Device Services VoiceService i X_CISCO_SIP iLBCCodecName iSAC_Codec_Name Device Services VoiceSer...

Page 350: ...Device Services VoiceService i X_CISCO_Regional Tones MWIDialTone Cfwd_Dial_Tone Device Services VoiceService i X_CISCO_Regional Tones CfwdDialTone Holding_Tone Device Services VoiceService i X_CISCO_Regional Tones HoldingTone Conference_Tone Device Services VoiceService i X_CISCO_Regional Tones ConferenceTone Secure_Call_Indication_Tone Device Services VoiceService i X_CISCO_Regional Tones Secure...

Page 351: ...le BXferToStarcodeEnable N A Device Services VoiceService i X_CISCO_AttConsole Unit N A Device Services VoiceService i X_CISCO_AttConsole Unit i N A Device Services VoiceService i X_CISCO_AttConsole Unit i Key N A Device Services VoiceService i X_CISCO_AttConsole Unit i Key i Unit_ i _Key_ i _ Device Services VoiceService i X_CISCO_AttConsole Unit i Key i Config N A Device Services VoiceService i ...

Page 352: ...VoiceService i X_CISCO_PhoneSetting SuppServices AttnTransferServ Blind_Transfer_Serv Device Services VoiceService i X_CISCO_PhoneSetting SuppServices BlindTransferServ DND_Serv Device Services VoiceService i X_CISCO_PhoneSetting SuppServices DNDServ Block_ANC_Serv Device Services VoiceService i X_CISCO_PhoneSetting SuppServices BlockANCServ Block_CID_Serv Device Services VoiceService i X_CISCO_Ph...

Page 353: ...s ReleasingKeyList Hold_Key_List Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys HoldKeyList Ringing_Key_List Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys RingingKeyList Shared_Active_Key_List Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys SharedActiveKeyList Shared_Held_Key_List Device Services VoiceService i X_CISCO_PhoneSetting Pro...

Page 354: ...e Services VoiceService i X_CISCO_PhoneSetting LDAP SearchItem4 LDAP_Item_4_Filter Device Services VoiceService i X_CISCO_PhoneSetting LDAP SearchItem4Filter LDAP_Display_Attrs Device Services VoiceService i X_CISCO_PhoneSetting LDAP DisplayAttrs LDAP_Number_Mapping Device Services VoiceService i X_CISCO_PhoneSetting LDAP NumberMapping N A Device Services VoiceService i X_CISCO_UserSetting Ringer_...

Page 355: ...CallReturn Call_Unpark_Code Device Services VoiceService i X_CISCO_StarCode CallUnpark Block_ANC_Deact_Code Device Services VoiceService i X_CISCO_StarCode DeactivateBlockAnonymousCall Block_CID_Deact_Code Device Services VoiceService i X_CISCO_StarCode DeactivateBlockCallerId Block_CID_Per_Call_Deact_Code Device Services VoiceService i X_CISCO_StarCode DeactivateBlockCallerIdNextCall Cfwd_All_Dea...

Page 356: ...lyCodecG729a Force_iLBC_Code Device Services VoiceService i X_CISCO_StarCode UseOnlyCodeciLBC Force_ISAC_Code Device Services VoiceService i X_CISCO_StarCode UseOnlyCodeciSAC Force_OPUS_Code Device Services VoiceService i X_CISCO_StarCode UseOnlyCodecOPUS N A N A N A 1 We support such TR 069 configuration but no corresponding parameter on Web GUI N A 2 We support such TR 069 configuration but can ...

Page 357: ...ntServer Password N A Device ManagementServer PeriodicInformEnable N A Device ManagementServer PeriodicInformInterval N A Device ManagementServer PeriodicInformTime N A Device ManagementServer ParameterKey N A Device ManagementServer ConnectionRequestURL N A Device ManagementServer ConnectionRequestUsername N A Device ManagementServer ConnectionRequestPassword N A Device GatewayInfo N A Device Gat...

Page 358: ...able_LLDP MED Device Ethernet X_CISCO_LLDP Enable_VLAN Device Ethernet X_CISCO_EnableVLAN VLAN_ID Device Ethernet X_CISCO_VLANID N A Device X_CISCO_Language Dictionary_Server_Script Device X_CISCO_Language DictionaryServerScript Language_Selection Device X_CISCO_Language LanguageSelection Locale Device X_CISCO_Language Locale N A Device X_CISCO_XmlService XML_Password Device X_CISCO_XmlService Pas...

Page 359: ...le_Timeout Device X_CISCO_SessionIdleTimeout Web_Server_Port Device X_CISCO_WebServerPort Enable_Web_Admin_Access Device X_CISCO_EnableWebAdminAccess Host_Name Device X_CISCO_HostName Domain Device X_CISCO_Domain Upgrade_Error_Retry_Delay Device X_CISCO_UpgradeErrorRetryDelay Upgrade_Rule Device X_CISCO_UpgradeRule Profile_Rule Device X_CISCO_ProfileRule User_Configurable_Resync Device X_CISCO_Use...

Page 360: ...Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide 346 TR 069 Parameter Comparison TR 069 Parameter Comparison ...