Cisco 79 SERIES, Reference Manual

Page 1: ...Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training uww edu Updated on 7 11 2014 ...

Page 2: ...10 3 10 Adjust the Volume for the Current Call 11 3 11 Adjust the Ring Volume 11 3 12 Changing your Ring Type 11 3 13 Transfer a Call 13 3 13 1 Transfer Call to Voice Mail 14 3 13 2 Transfer a Call to another Users Voice Mail 14 3 14 Forward All Calls 15 3 14 1 Forward All Calls to Voice Mail 15 3 15 Place and Establish a Conference Call 16 3 15 1 Displaying Users in a Conference Call 17 3 16 Do N...

Page 3: ... Voice Mail Greetings 20 5 5 Change your Voice Mail Pin 20 6 Corporate Directory 22 7 Cisco Self Care Portal 24 7 1 Speed Dials 24 7 2 Call Forwarding 25 7 3 Do Not Disturb 26 7 4 Single number reach 26 8 Troubleshooting 27 8 1 Where to get help 27 9 References 27 3 ...

Page 4: ...n 3 Display button Awakens screen 12 Headset button 4 Messages voice mail button 13 4 way navigation button and select center button 5 Directories button 14 Keypad 6 Help button 15 Soft key buttons 7 Settings button 16 Handset with voice mail indicator light 8 Services button 17 LCD screen 9 Volume button 4 ...

Page 5: ...e using MWI Message Waiting Indicator The light on the back of the phone s handset This light will illuminate while receiving a call and also when you have a new voice mail message Line Buttons Depending on the model of your phone you may have 2 to 6 line buttons available o The first line is normally assigned your direct extension number o The second line may be a shared line o Line buttons with ...

Page 6: ...press the Dial soft key Note Use the backspace soft key to erase digits that you enter incorrectly 3 1 1 Dialing an Outside Number To dial an outside number use any of the methods above to place your call While dialing the number press 9 then the full 10 digit telephone number EX 9 1 608 555 5555 3 2 ANSWERING A CALL To answer a call Lift the handset If you are using a headset press the Headset bu...

Page 7: ...key To retrieve a held call Press the Resume soft key If multiple calls are on hold use the Navigation button to select the desired call before you press Resume If multiple calls on multiple lines are on hold press the line button for the line that you want to pick up The active call on the other line is automatically put on hold Note Because the hold feature can generate music or tones avoid usin...

Page 8: ...the Park soft key button Party will be put on hold Make note of the park number assigned to your call 3 From another UWW Cisco phone dial the park number assigned to your phone You will now be placed in to the original call NOTE A call will only remain on park for 60 seconds After 60 seconds the call will ring again on the originating phone 8 ...

Page 9: ... rings it can either ring one phone at a time on each phone assigned to that call group until the call is answered or it can ring on all phones in a call group at the same time Once a share line call is answered the line button on your phone lights green notifying you that the line is in use 3 8 1 Answer a Shared Line Pick up the handset on your phone then press the line button to the right of the...

Page 10: ...to answer the call The call on the other line is automatically put on hold To return to the original call 1 Use the Navigation button to reselect the call 2 Press the Resume soft key to reconnect to the call For calls on a separate line Press the Line button for the incoming call The call on the other line is automatically put on hold To return to the original call Press the Line button associated...

Page 11: ...ress the Save soft key to apply the new volume level to future calls 3 11 ADJUST THE RING VOLUME Press the Up or Down Volume button while the handset is in its cradle and the phone is idle 3 12 CHANGING YOUR RING TYPE 1 Press the Settings button on your phone 2 Use the up down arrows on the navigation pad to select User Preferences Press the Select soft key to continue 11 ...

Page 12: ... Use the up down arrows on the navigation pad to select Default Ring or the ring type associated to your line Press the Select soft key to continue 5 Use the up down arrows on the navigation pad to select a ring type Press the Play soft key to play that ring tone Scroll down to view more ring options 12 ...

Page 13: ...ou to speak to the transfer recipient 1 During an active call press the Transfer soft key The call is placed on hold 2 Dial the number to which you want to transfer the call 3 Wait for the call to be answered then speak to the transfer recipient notifying them that you will be transferring a call 4 Press the Transfer soft key button to complete the transfer NOTE If the transfer fails press the Res...

Page 14: ...l During an incoming call press the iDivert soft key to send the call directly to voice mail 3 13 2 Transfer a Call to another Users Voice Mail 1 During an active call press the Transfer soft key The call is placed on hold 1 Dial 8 then the users 4 digit UWW extension The call will now be transferred directly to the new user s voice mail box 14 ...

Page 15: ... then 1 then the area code and phone number The phone display will now be updated to show that calls will be forwarded 3 14 1 Forward All Calls to Voice Mail 1 Press the CFwdALL soft key 2 Press the Messages button 3 Use the Up Down arrows on the navigation pad to select Voice Mail 4 Press the Select soft key NOTE To remove call forwarding press the CFwdALL soft key The phone display is updated to...

Page 16: ...ll press the More soft key and then the Confrn soft key to open a new line and put the first party on hold 2 Dial the number of the second party When the call connects alert the second party that they will be joining a conference call 3 Press the Confrn soft key again to add the new party to the original call Follow steps 1 3 to add another user to your conference call NOTE If you want to join two...

Page 17: ...en press the ConfList soft key button You will now see a list of users connected to the conference call NOTE A star next to a user s number signifies that the user is the conference initiator If you are the conference initiator you can remove a user from a conference call by using the up down keys on the navigation pad to select the caller s extension number then press the Remove soft key button 1...

Page 18: ...ne The Do Not Disturb message goes away 4 CALL HISTORY View your missed placed and received call history 1 Press the Directories button on your phone 2 Use the up down arrows on the navigation pad to select missed received or placed calls Press the Select soft key to continue Use the up down arrows on the navigation pad to scroll through your call history Press the Dial soft key to return a call t...

Page 19: ...avigation pad to select Voice Mail 3 Press the Select soft key 4 Enter your voice mail password pin followed by Follow the voice prompts to continue 5 1 1 Visual Voicemail Visual Voicemail allows you to view your voicemail in list form on your phone You can play delete and rewind your messages using the soft key buttons on your phone To log in to Visual Voicemail enter in your extension number and...

Page 20: ...ure your standard and alternate greetings 1 Pick up the handset on your phone and press the Messages button Press the messages button directly to play voice mail over the speaker phone 2 Use the Up Down arrow keys on the navigation pad to select Voice Mail 3 Press the Select soft key 4 Enter your voice mail password pin followed by 5 From within the main voice mail box press 4 to access setup opti...

Page 21: ...2 Press 3 to access preferences 3 Press 1 to change your pin Follow the remaining voice prompts to change your pin 21 ...

Page 22: ...ber field search option 5 Using the number pad enter in the first or last name of the person you wish to call NOTE When entering letters select the appropriate number key assigned to that letter Press the number multiple times to scroll through the available letters For example to enter a B press the 2 key two times and to enter a C press the 2 key three times Use the backspace soft key to make co...

Page 23: ...7 Use the navigation up down buttons to select the user you wish to call 8 Press the Dial soft key to place your call 23 ...

Page 24: ...rtal click on the Phones tab located in the top menu bar 2 Select Phone Settings located in the left hand toolbar 3 Select Speed Dial Numbers from the main window 4 Click the Add New Speed Dial link 5 Enter in the speed dial information Number URI Enter in the 4 digit extension of an internal UWW employee or the 10 digit external phone number starting with a 9 Label Description Enter in the label ...

Page 25: ...multiple extensions assigned to your phone click the down arrow to the left of the line extension to configure the call forward settings on that extension 4 Check the box to the left of the extension you want to forward 5 Using the dropdown box select Voicemail or Add a new number If adding a new number enter in the 4 digit extension to forward internally To forward to an external phone number ent...

Page 26: ...Save button to save your changes NOTE Do Not Disturb can also be enabled by pressing the DND soft key button on your phone 7 4 SINGLE NUMBER REACH Single Number Reach SNR allows you to configure your cell phone or alternate phone to ring while your primary VoIP line is ringing This is a custom add on feature that is not enabled by default and requires consultation with ICIT staff To request access...

Page 27: ... 4357 UWW Cisco VoIP Webpage http www uww edu icit training voip html 9 REFERENCES Cisco com n d Cisco com Retrieved from Cisco Unified IP Phones 7945G and 7965G for http www cisco com c en us td docs voice_ip_comm cucme ip_phones 7945_65 4 4 english user guide 7965_45 pdf 27 ...