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Port
LED Colour
Description
Possible causes and corrective action
link.
OFF
LAN is not connected
NA
WAN - 14
Green (Solid)
WAN link is established
Only used for lease line services.
Green (Blinking)
Data transmission is happening on the
link.
Only used for lease line services.
OFF
WAN link is not connected.
Only used for lease line services.
DSL CD - 10
OFF
Shut
Possible router config issue
Green (Blinking)
Training, or no shut and cable
disconnected.
Trying to connect to BT exchange, possible
cabling issue. If issue persists check cabling. If
still no solid green report to IQVIA.
Green (solid)
Trained
NA
–
shows that router is connected to BT
exchange
DSL Data -
13
OFF
Shut
Possible router config issue. Report to IQVIA.
Green (Blinking)
TX/RX Data
Shows PPP session is established and data is
being passed.
RSSI - 7
Green (Solid)
Signal >
–
60 dBm
Very strong signal
Good signal
Yellow
60dBm > Signal > -75dBm
Strong signal
Good signal
Yellow (blinking) 75dBm > Signal > -110dBm
Fair signal
Usable signal
OFF
Signal <
–
110 dBm
Unusable signal
Possible connectivity issues. Re-position router
to obtain better signal.
SIM - 20
OFF
No SIM
Check SIM card slot.
Steady on
SIM present in slot
NA
Blink
TXD/RXD data
Data being transmitted over the 4G.
