Pause in Speed Dial
With this feature, users can set up the speed dial feature to reach destinations that require Forced Authorization
Code (FAC) or Client Matter Code (CMC), dialing pauses, and additional digits (such as a user extension, a
meeting access code, or a voicemail password) without manual intervention. When the user presses the speed
dial, the phone establishes the call to the specified DN and sends the specified FAC, CMC, and DTMF digits
to the destination with dialing pauses inserted.
To include dialing pauses in the speed dial, the user must specify a comma (,) in the speed dial string. Each
comma indicates a pause of 2 seconds. The comma also acts as a delimiter between destination digits, the
FAC, CMC, and additional DTMF digits. The comma as delimiter is useful in the following cases:
•
Differentiates overlapping dial patterns (for example 9.xxx from 9.xxxxx)
•
Identifies the destination number when using variable-length dial patterns (for example 9.!)
•
Differentiates overlapping FAC or CMC (for example, 8787 from 87879)
Be aware of the following requirements when you include FAC and CMC in the speed dial string:
Note
•
FAC must always precede CMC in the speed dial string.
•
A speed dial label is required for speed dials containing FAC and DTMF digits.
•
Only one comma is allowed between FAC and CMC digits in the string.
For any additional DTMF digits specified after the FAC and CMC, the phone dials these additional digits
(with pauses) after the call is connected.
Non-Comma Delimited Speed Dial Strings
You can configure speed dial strings without using a comma as a delimiter. In this case, you can enter all the
digits (DN, FAC, CMC, and DTMF) as one continuous string. This continuous string can be used for calls
made using fixed-length route patterns. However, the configured string may not function with overlapping
route patterns or overlapping FAC or CMC. Cisco recommends that you use comma-delimited speed dial
strings for best results.
Non-comma-delimited strings work only when FAC or CMC is enabled on the route pattern. This
configuration cannot be used only with DTMF digits.
Note
InterDigit Interval
The InterDigit Interval allows the administrator to configure the interval between sending digits in the string.
The default InterDigit Interval is 60 ms. The range is 50 ms to 500 ms.
Note that this value does not alter the pause value (2 seconds) indicated by the comma.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
10.0 (SIP)
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Features, Templates, Services, and User Setup
Pause in Speed Dial
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