Cisco 9951 Standard Administration Manual Download | Manualshive

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Solution

If you use DNS to access the TFTP server or Cisco Unified Communications Manager, you must ensure that
you specify a DNS server. See

Verify DNS settings, on page 287

.

Cisco CallManager and TFTP Services Are Not Running

Problem

If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly. In
such a situation, it is likely that you are experiencing a systemwide failure, and other phones and devices are
unable to start up properly.

Solution

If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls
are affected. If the TFTP service is not running, many devices cannot start up successfully. For more
information, see

Start service, on page 287

.

Configuration File Corruption

Problem

If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve,
the configuration file may be corrupted.

Solution

Create a new phone configuration file. See

Create new phone configuration file, on page 286

.

Cisco Unified Communications Manager Phone Registration

Problem

The phone is not registered with the Cisco Unified Communications Manager

Solution

A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the
phone is added to the server or if autoregistration is enabled. Review the information and procedures in

Unified Communications Manager Phone Addition Methods, on page 50

to ensure that the phone is added

to the Cisco Unified Communications Manager database.

To verify that the phone is in the Cisco Unified Communications Manager database, choose

Device

>

Phone

from Cisco Unified Communications Manager Administration. Click

Find

to search for the phone based on

the MAC Address. For information about determining a MAC address, see

Cisco Unified IP Phone MAC

Address Determination, on page 52

.

If the phone is already in the Cisco Unified Communications Manager database, the configuration file may
be damaged. See

Configuration File Corruption, on page 270

for assistance.

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager

10.0 (SIP)

270

Troubleshooting and Maintenance

Startup Problems

REVIEW DRAFT - CISCO CONFIDENTIAL

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Summary of Contents for 9951 Standard

Page 1: ...tration Guide for Cisco Unified Communications Manager 10 0 SIP First Published August 16 2013 Last Modified August 22 2013 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ... IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE T...

Page 3: ...co product security overview xxii Guide conventions xxii C H A P T E R 1 Cisco Unified IP Phone 1 Cisco Unified IP Phone 8961 9951 and 9971 2 Cisco Unified IP Phone 8961 2 Phone Connections for Cisco Unified IP Phone 8961 2 Buttons and hardware 3 Cisco Unified IP Phone 9951 7 Phone Connections for Cisco Unified IP Phone 9951 8 Buttons and hardware 9 Cisco Unified IP Phone 9971 14 Phone Connections...

Page 4: ... Cisco Unified Communications Manager 35 Set up Cisco Unified IP Phone 8961 9951 and 9971 in Cisco Unified Communications Manager 35 Cisco Unified IP Phone Installation 38 Set up Cisco Unified IP Phone 8961 9951 and 9971 38 Terminology differences 39 C H A P T E R 2 Cisco Unified IP Phone and telephony networks 41 Cisco Unified IP Communications Product Interactions 41 Cisco Unified IP Phone and C...

Page 5: ...fied IP Phone Installation 55 Before You Begin 55 Network Requirements 55 Cisco Unified Communications Manager 56 Cisco Unified IP Phone Components 56 Network and Computer Ports 56 Handset 57 Disable Speakerphone 57 Cisco Unified IP Phone 8961 9951 and 9971 Accessory Support 57 USB Port Information 58 External Speakers and Microphone 59 Headsets 59 Audio Quality 60 Wired Headsets 60 Connect to Wir...

Page 6: ... H A P T E R 4 Cisco Unified IP Color Key Expansion Module Setup 71 Key Expansion Module Installation on Cisco Unified IP Phone 72 KEM Power Information 72 Connect Single KEM to Cisco Unified IP Phone 72 Connect Two or More KEMs to Phone Using KEM Spine Connector 73 Set up Key Expansion Module in Cisco Unified Communications Manager Administration 74 Key Expansion Module Settings on Phone 75 Acces...

Page 7: ...oaming 90 Bluetooth Wireless Technology 90 VoIP Wireless Network Components 90 Cisco Unified Wireless AP Interactions 90 AP Association 91 Voice QoS in Wireless Network 91 Cisco Unified Communications Manager Interaction 93 Security for Voice Communications in WLANs 93 Authentication Methods 94 Authenticated Key Management 94 Encryption Methods 95 AP Authentication and Encryption Options 96 VoIP W...

Page 8: ...11 Set Wireless Sign in Access Field 111 Set Domain Name Field 112 Set SSID Field 112 Set Security Mode Field 112 Set 802 11 Mode Field 112 IPv4 Setup Menu Options 113 Set DHCP Enabled Field 116 Set IP Address Field 116 Set Subnet Mask Field 116 Set Default Router Field 116 Set DNS Server Fields 117 Set Alternate TFTP Field 117 Set TFTP Server 1 Field 117 Set TFTP Server 2 Field 118 DHCP Usage 118...

Page 9: ... Box 167 Corporate and Personal Directory setup 168 Corporate Directory setup 168 Personal Directory Setup 168 Cisco IP Manager Assistant 169 IPMA softkey templates 169 IPMA Proxy Line support 170 IPMA Shared Line support 171 Feature Buttons and Softkeys 171 Phone Button Templates 173 Modify Phone Template 173 Phone Button Template for All Calls 173 Phone Button Template for Personal Address Book ...

Page 10: ...eer Firmware Sharing 187 Remote Port Configuration Setup 188 Enable Device Invoked Recording 189 Enable Call History for Shared Line 189 Pause in Speed Dial 190 Non Comma Delimited Speed Dial Strings 190 InterDigit Interval 190 Errors with Incorrect CMC or FAC 191 SRST and CME 191 Assured Services for SIP Lines 191 AS SIP Setup in SIP Profile 191 Third Party AS SIP Device Setup 191 Resource Priori...

Page 11: ...0 TLS Session Resumption Timer 201 Set up audio and video port range 201 Cisco VXC VPN 202 Cisco VXC VPN Setup 203 Minimum Cisco VXC Firmware Release Required 208 Additional Cisco VXC VPN Setup Requirements 208 Cisco Unified Communications Manager Setup for Cisco VXC VPN 208 VPN Concentrator Setup for Cisco VXC VPN 209 Network Guidelines for Cisco VXC VPN 209 Cisco VXC VPN Limitations and Restrict...

Page 12: ...atus Messages 228 Display Ethernet Statistics Screen 235 Ethernet Statistics information 235 Display Wireless Statistics Screen 238 Wireless Statistics 238 Display Call Statistics Screen 240 Call Statistics 240 Display Video Statistics Screen 242 Video Statistics 243 Display Current Access Point Screen 244 Current Access Point 245 C H A P T E R 1 1 Remote Monitoring 247 Access Web Page for Phone 2...

Page 13: ...to Cisco Unified Communications Manager 269 TFTP Server Settings 269 IP Addressing and Routing 269 DNS Settings 269 Cisco CallManager and TFTP Services Are Not Running 270 Configuration File Corruption 270 Cisco Unified Communications Manager Phone Registration 270 Cisco Unified IP Phone Cannot Obtain IP Address 271 Cisco Unified IP Phone Resets Unexpectedly 271 Intermittent network outages 271 DH...

Page 14: ...ideo 277 Phone display is wavy 278 Video Freezes 278 Audio video is not synchronized 279 No audio 279 Video is too dark 279 Poor quality or grainy video 279 Video is blocky or distorted 280 Video is slow moving or jittery 280 No speech path 281 Choppy speech 281 Poor Audio Quality with Calls That Route Outside Cisco Unified Communications Manager 281 Video distorted or pixilated on Cisco Unified I...

Page 15: ...ring 293 Voice Quality Troubleshooting Tips 293 Cisco Unified IP Phone Cleaning 294 A P P E N D I X A Internal Support Website 295 Cisco Unified IP Phone User Support 295 User Options Web Pages Access 295 Phone Features User Subscription and Setup 296 User Voice Messaging System Access 296 User Personal Directory Entries Setup 296 Obtain Cisco Unified IP Phone Address Book Synchronizer 297 Cisco U...

Page 16: ... 309 Perform final end user configuration steps 312 A P P E N D I X E Cisco Unified IP Phone Wall Mount 313 Wall Mount Components 313 Before You Begin 314 Install Bracket 314 Wall Mount Components for Phone with Key Expansion Module 318 Before You Begin 319 Install Bracket for Phone with KEM 319 Adjust Handset Rest 324 A P P E N D I X F Cisco Unified IP Phone Non Lockable Wall Mount 325 ADA Non Lo...

Page 17: ...ore You Begin 336 Install Non Lockable Wall Mount Kit for Phone with Key Expansion Module 337 Remove Phone and Key Expansion Module from Non Lockable Wall Mount 342 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP xvii Contents REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 18: ...Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP xviii Contents REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 19: ... telephony network this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices Audience Network engineers system administrators and telecom engineers should review this guide to learn the steps that are required to set up Cisco Unified IP Phones The tasks described in this document involve co...

Page 20: ...twork settings verify status and make global changes to the Cisco Unified IP Phone Cisco Unified IP Phone Settings on page 101 Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and Features Templates Services and User Setup on page 129 softkey templates setting up services and adding users to Cisco Unified Communications Manager ...

Page 21: ...ww cisco com en US products ps10451 tsd_products_support_series_home html Cisco Unified IP Phone 9900 Series documentation Refer to publications that are specific to your language phone model and Cisco Unified Communications Manager release Navigate from the following documentation URL http www cisco com en US products ps10453 tsd_products_support_series_home html Cisco Unified Communications Mana...

Page 22: ...g import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return...

Page 23: ...be careful In this situation you might do something that could result in equipment damage or loss of data Caution Warnings use the following convention IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices...

Page 24: ...Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP xxiv Preface Guide conventions REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 25: ...o Unified IP Phones 9951 and 9971 only Gigabit ethernet connectivity Support for an external microphone and speakers Bluetooth support for wireless headsets Cisco Unified IP Phones 9951 and 9971 only Network connectivity by Wi Fi Cisco Unified IP Phone 9971 only USB ports two USB ports for Cisco Unified IP Phones 9951 and 9971 one USB port for Cisco Unified IP Phone 8961 A Cisco Unified IP Phone l...

Page 26: ...9971 User Guide for Cisco Unified Communications Manager Cisco Unified IP Phone 8961 The following sections describe attributes of the Cisco Unified IP Phone 8961 Phone Connections for Cisco Unified IP Phone 8961 Connect your phone to the corporate IP telephony network using the following diagram Computer port 10 100 1000 PC connection 5 DC adapter port DC48V 1 Cisco Unified IP Phone 8961 9951 and...

Page 27: ...ne can support a maximum of five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Note Buttons and hardware Your phone provides quick access ...

Page 28: ...one is associated with a session button Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys Phone screen 1 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 4 Cisco Unified IP Phone Cisco Unified IP Phone 8961 REVIEW DRAFT C...

Page 29: ... this button to answer the call Solid green May be a connected call or an outgoing call that is not yet connected If the call is connected press this button to display the call details or the participants of a conference call If the call is not yet connected press this button to end the call Pulsing green Held call Press this button to resume the held call Solid red Shared line is in use remotely ...

Page 30: ...t green The speakerphone audio path does not change until you select a new default audio path for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path Speakerphone button 11 Toggles the microphone on or off during a call When the microphone is muted the button is lit red When muted you can hear the other parties on the ...

Page 31: ...button that displays a consolidated list of all calls from all lines oldest at the top If you do not see the All Calls button your system administrator may have set up the primary line to automatically display all calls For information on your set up contact your system administrator Color LEDs indicate the line state Amber Ringing call on this line Green Active or held call on this line Red Share...

Page 32: ... but required for a wifi connection 2 USB port 8 AC power wall plug optional 3 Anti theft security connector lock optional 9 Network port 10 100 1000 SW with IEEE 802 3af and 802 3at power enabled 4 Camera pin holes for Cisco Unified Video Camera 10 Computer port 10 100 1000 PC connection 5 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0...

Page 33: ...USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Note Buttons and hardware Your phone provides quick access to your phone lines features and call sessions Programmable feature buttons left side Use to view calls on a line or access features such as Speed Dial or All Call...

Page 34: ...le caller ID icons for an active call or call on hold and available softkeys Phone screen 1 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 10 Cisco Unified IP Phone Cisco Unified IP Phone 9951 REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 35: ...tton to answer the call Solid green May be a connected call or an outgoing call that is not yet connected If the call is connected press this button to display the call details or the participants of a conference call If the call is not yet connected press this button to end the call Pulsing green Held call Press this button to resume the held call Solid red Shared line in use remotely Press this ...

Page 36: ...lit green The speakerphone audio path does not change until you select a new default audio path for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path Speakerphone button 11 Toggles the microphone on or off during a call When the microphone is muted the button is lit red When muted you can hear the other parties on th...

Page 37: ...tiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top If you do not see the All Calls button your system administrator may have set up the primary line to automatically display all calls For information on your set up contact your system administrator Color LEDs indicate the line state Amber Ringing call on this line Green Acti...

Page 38: ...rt 8 AC to DC power supply optional for the network port connection but required for a Wi Fi connection 2 Anti theft security lock connector lock optional 9 AC power wall plug optional 3 Camera pin holes for Cisco Unified Video Camera 10 Network port 10 100 1000 SW with IEEE 802 3af and 802 3at power enabled 4 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communi...

Page 39: ...B devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Note Buttons and ha...

Page 40: ...e including directory number call information for example caller ID icons for an active call or call on hold and available softkeys Phone screen items such as menu options and softkeys are touch sensitive Phone screen 1 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 16 Cisco Unified IP Phone Cisco Unified IP Phone 9971 REVIEW DRAFT ...

Page 41: ...without interruption Flashing amber Ringing call Press this button to answer the call Solid green May be a connected call or an outgoing call that is not yet connected If the call is connected press this button to display the call details or the participants of a conference call If the call is not yet connected press this button to end the call Pulsing green Held call Press this button to resume t...

Page 42: ... a call During a call the button is lit green The speakerphone audio path does not change until you select a new default audio path for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path Speakerphone button 10 Toggles the microphone on or off during a call When the microphone is muted the button is lit red When muted ...

Page 43: ...button that displays a consolidated list of all calls from all lines oldest at the top If you do not see the All Calls button your system administrator may have set up the primary line to automatically display all calls For information on your set up contact your system administrator Color LEDs indicate the line state Amber Ringing call on this line Green Active or held call on this line Red Share...

Page 44: ... lock The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop The security slot can accommodate a lock up to 20 mm wide Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone Cisco Unified IP Phone 8961 9951 an...

Page 45: ...ications to discover and communicate with the remote IP Phones without requiring changes to the traditional signaling components such as Cisco Unified Communications Manager CM and gateways Cisco Audio Session Tunnel CAST The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information wi...

Page 46: ...ination of the Hypertext Transfer Protocol with the SSL TLS protocol to provide encryption and secure identification of servers Hypertext Transfer Protocol Secure HTTPS The Cisco Unified IP Phone implements the IEEE 802 1X standard by providing support for the following authentication methods EAP FAST EAP TLS and EAP MD5 When 802 1X authentication is enabled on the phone you should disable the PC ...

Page 47: ... Cisco and third party devices Link Layer Discovery Protocol LLDP The Cisco Unified IP Phone supports LLDP MED on the SW port to communicate information such as Voice VLAN configuration Device discovery Power management Inventory management For more information about LLDP MED support see the LLDP MED and Cisco Discovery Protocol white paper http www cisco com en US tech tk652 tk701 technologies_wh...

Page 48: ...ssion management within a packet telephony network Signaling allows transportation of call information across network boundaries Session management provides the ability to control the attributes of an end to end call Cisco Unified IP Phones support the SIP protocol when the phones are operating in IPv6 address IPv4 address or dual stack mode SIP is the Internet Engineering Task Force IETF standard...

Page 49: ...receive phone calls In addition to traditional telephony features the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device Feature Overview Cisco Unified IP Phones provide traditional telephony functionality such as call forwarding and transferring redialing speed dialing conference calling and voice messaging system access Cisco Unified ...

Page 50: ... products sw voicesw ps556 tsd_products_support_series_home html You can access Cisco Unified Communications Manager Business Edition documentation at this location http www cisco com en US products ps7273 tsd_products_support_series_home html Related Topics Telephony features available for Cisco Unified IP Phone on page 130 Cisco Unified IP Phone Network Parameters You can configure parameters su...

Page 51: ... security in this and other documents Table 2 Cisco Unified IP Phone and Cisco Unified Communications Manager security topics Reference Topic See the Cisco Unified Communications Manager Security Guide Detailed explanation of security including set up configuration and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones See Supported security features o...

Page 52: ...fied IP Phone Security Problems on page 273 802 1X authentication for Cisco Unified IP Phones Supported security features The following table provides an overview of the security features that the Cisco Unified IP Phone 8961 9951 and 9971 supports For more information about these features Cisco Unified Communications Manager and Cisco Unified IP Phone security see Cisco Unified Communications Mana...

Page 53: ...ocessing File authentication Encryption prevents sensitive information from being revealed while the file is in transit to the phone In addition the phone validates the signature to make sure that file tampering did not occur after file creation Files that fail authentication are not written to Flash memory on the phone The phone rejects such files without further processing File encryption Uses t...

Page 54: ...can use 802 1X authentication to request and gain access to the network See 802 1X Authentication on page 33 for more information 802 1X Authentication After you configure a Survivable Remote Site Telephony SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration the TFTP server adds the SRST certificate to the phone cnf xml file and s...

Page 55: ...Mobility are not available when secure calling is configured Note The following sections describe call security Related Topics Cisco Unified IP Phone security features on page 27 Security Restrictions on page 34 Secure Conference Call Identification You can initiate a secure conference call and monitor the security level of participants A secure conference call is established by using this process...

Page 56: ...Security Interactions and Restrictions Cisco Unified Communications Manager checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to maintain integrity and security in the system The following table provides information about changes to call security levels when using Barge Table 4 Call Security...

Page 57: ... 1X authenticator at the LAN switch The pass through mechanism ensures that the IP phone does not act as the LAN switch to authenticate a data endpoint before accessing the network Cisco Unified IP Phones also provide a proxy EAPOL Logoff mechanism In the event that the locally attached PC disconnects from the IP phone the LAN switch does not see the physical link fail because the link between the...

Page 58: ...For more information about IEEE 802 1X support on the Cisco Catalyst switches see the Cisco Catalyst switch configuration guides at http www cisco com en US products hw switches ps708 tsd_products_support_series_home html Disabled If the switch does not support multiple 802 1X compliant devices on the same port you should disable the PC Port when 802 1X authentication is enabled If you do not disa...

Page 59: ...stration Bulk Administration Tool BAT BAT and the Tool for Auto Registered Phones Support TAPS For general information about configuring phones in Cisco Unified Communications Manager see the following documentation Cisco Unified IP Phones chapter in the Cisco Unified Communications Manager System Guide Cisco Unified IP Phone configurations chapter in the Cisco Unified Communications Manager Admin...

Page 60: ...mplates on page 173 Step 4 Add and configure the phone by completing the required fields in the Phone Configuration window An asterisk next to the field name indicates a required field for example MAC address and device pool This step adds the device with the default settings to the Cisco Unified Communications Manager database For more information see the Cisco Unified IP Phone Configuration chap...

Page 61: ...formation to the global directory for Cisco Unified Communications Manager Assign a password for User Options web pages and PIN for Cisco Extension Mobility and Personal Directory Note For more information see the End User Configuration chapter in the Cisco Unified Communications Manager Administration Guide and Add Users to Cisco Unified Communications Manager on page 181 If your company uses a a...

Page 62: ... you used autoregistration you need to update the specific configuration information for the phone such as associating the phone with a user changing the button table or directory number Set up Cisco Unified IP Phone 8961 9951 and 9971 The following steps provide an overview and checklist of installation tasks for the Cisco Unified IP Phone 8961 9951 and 9971 The list presents a suggested order to...

Page 63: ... the Cisco Unified IP Phone to verify that the phone and features work correctly See the Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager Step 7 Provide information to end users about how to use their phones and how to configure their phone options This step ensures that users have adequate information to successfully use their Cisco Unified IP Phones F...

Page 64: ...Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 40 Cisco Unified IP Phone Terminology differences REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 65: ...ommunications Product Interactions page 41 Cisco Unified IP Phone Power page 43 Phone Configuration Files page 47 Phone Startup Process page 48 Cisco Unified Communications Manager Phone Addition Methods page 50 Cisco Unified IP Phone MAC Address Determination page 52 Cisco Unified IP Communications Product Interactions To function in the IP telephony network the Cisco Unified IP Phone must connec...

Page 66: ...sical link to the switch and share the same port on the switch This shared physical link has the following implications for the VLAN configuration on the network The current VLANs might be configured on an IP subnet basis However additional IP addresses might not be available to assign the phone to the same subnet as other devices that connect to the same port Data traffic present on the VLAN supp...

Page 67: ...users cannot create conference and transfer calls across different lines Cisco Unified IP Phone Power The Cisco Unified IP Phone 8961 9951 and 9971 can be powered with external power or with Power over Ethernet PoE A separate power supply provides external power The switch can provide PoE through the phone Ethernet cable When you install a phone that is powered with external power connect the powe...

Page 68: ...dd on devices To ensure uninterruptible operation of the phone make sure that the switch has a backup power supply Make sure that the CatOS or IOS version that runs on your switch supports your intended phone deployment See the documentation for your switch for operating system version information Support for NG PoE The Cisco Unified IP Phone 8961 9951 and 9971 can draw more power than IEEE 802 3a...

Page 69: ... switch with the EnergyWise feature enabled you can configure these phones to sleep power down and wake power up on a schedule to further reduce power consumption Set up each phone to enable or disable the EnergyWise settings If EnergyWise is enabled configure a sleep and wake time as well as other parameters These parameters are sent to the phone as part of the phone configuration XML file In the...

Page 70: ... the phone transmits If the system administrator disables that protocol on the phone the phone cannot power up any accessories because the switch does not respond to power requests in the other protocol Cisco recommends that Power Negotiation always be enabled default when connecting to a switch that supports power negotiation If Power Negotiation is disabled the switch may disconnect power to the...

Page 71: ...guration file named XmlDefault cnf xml from the TFTP server when the following conditions exist You enable autoregistration in Cisco Unified Communications Manager You have not added the phone to the Cisco Unified Communications Manager database The phone is registering for the first time If the device security mode in the configuration file is set to Authenticated or Encrypted but the phone has n...

Page 72: ...Phone begins the authentication process The following table describes the authentication process Description Key management options Authentication type Any device can authenticate to the access point For added security static WEP encryption might optionally be used None Open The phone encrypts the challenge text by using the WEP key and the access point must verify the WEP key that was used to enc...

Page 73: ...requests the CTL file The ITL file contains the certificates of the entities that the phone can trust The certificates are used to authenticate a secure connection with the servers or to authenticate a digital signature signed by the servers Cisco Unified Communications Manager 8 5 and later supports the ITL file For more information see Cisco Unified IP Phone and telephony networks on page 41 and...

Page 74: ...oose a method for adding phones to the Cisco Unified Communications Manager database The following table provides an overview of the methods for adding phones to the Cisco Unified Communications Manager database Table 8 Methods for Adding Phones to the Cisco Unified Communications Manager Database Notes Requires MAC address Method Results in automatic assignment of directory numbers No Autoregistr...

Page 75: ... with autoregistration and TAPS the Tool for AutoRegistered Phones Support without first gathering MAC addresses from phones TAPS works with the Bulk Administration Tool BAT to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses Use TAPS to update MAC addresses and to download predefined configurations for phones Cisco reco...

Page 76: ...AT see the Cisco Unified Communications Manager Bulk Administration Guide For more information about creating of BAT Phone Templates see the Phone Template section in the Cisco Unified Communications Manager Bulk Administration Guide To add a phone to the Cisco Unified Communications Manager follow these steps Procedure Step 1 From Cisco Unified Communications Manager choose Bulk Administration Ph...

Page 77: ...and click the Device Information hyperlink Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 53 Cisco Unified IP Phone and telephony networks Cisco Unified IP Phone MAC Address Determination REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 78: ...ne 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 54 Cisco Unified IP Phone and telephony networks Cisco Unified IP Phone MAC Address Determination REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 79: ...all Cisco Unified IP Phone page 66 Phone Startup Verification page 68 Network Settings page 68 Cisco Unified IP Phone Security page 68 Before You Begin Before installing the Cisco Unified IP Phone review the following sections Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network your network must meet the following require...

Page 80: ...ations Manager Administration before you connect any Cisco Unified IP Phone to the network For information about enabling and configuring autoregistration see the Cisco Unified Communications Manager Administration Guide You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP Phones In Cisco Unified Communications Manager ...

Page 81: ...nto the Handset port on the back of the phone With a wall mounted phone you might need to adjust the handset rest to ensure that the receiver cannot slip out of the cradle Related Topics Adjust Handset Rest on page 324 Disable Speakerphone By default the wideband capable speakerphone is enabled on the Cisco Unified IP Phone You can use Cisco Unified Communications Manager Administration to disable...

Page 82: ...rnal Speakers and Microphone on page 59 USB Port Information The Cisco Unified IP Phone supports a maximum of five devices that connect to each USB port Each device that connects to the phone is included in the maximum device count For example your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device on the side por...

Page 83: ...urther reduce the background noise and improve the overall audio quality use a noise cancelling headset Cisco recommends the use of good quality external devices for example headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of headsets and their proximity to other devices such as mobile cell phones and two way radios some audio n...

Page 84: ...eadsets on page 61 Connect to Wired Headset To connect a wired headset to the Cisco Unified IP Phone perform these steps Procedure Step 1 Plug the headset into the Headset port on the back of the phone Step 2 Press the Headset button on the phone to place and answer calls using the headset Disable Wired Headset You can disable the headset by using Cisco Unified Communications Manager Administratio...

Page 85: ...file Also check the corresponding Override Common Settings parameter in the configuration window Related Topics Product Specific Configuration on page 165 USB Headset Disabling To disable the USB headset disable the USB port or disable the Audio Class parameter that you enabled in Cisco Unified Communications Manager Administration Also you can select another type of headset in the Accessories win...

Page 86: ...ation Layout portion of the Phone Configuration window ensure that the Wideband Headset UI Control option is enabled This option is enabled by default Step 5 In the Product Specific Configuration Layout portion of the Phone Configuration window you can also set the Wideband Headset option This option is also enabled by default Wireless Headsets You can use a wireless headset with the Cisco Unified...

Page 87: ...hin range of each other The connection typically reestablishes itself automatically if either of the devices powers down then powers up However some headsets require user action to reestablish the connection The Bluetooth icon indicates whether a device is connected When headsets are more than 30 feet 10 meters away from the Cisco Unified IP Phone Bluetooth drops the connection after a 15 to 20 se...

Page 88: ...luetooth device can be paired with the Cisco Unified IP Phone Step 3 The Cisco Unified IP Phone automatically tries to pair with the headset by using a PIN of 0000 If the headset uses a different PIN enter the correct PIN by referring to the user guide that came with the headset Cisco recommends that users read the headset user guide for more information about pairing and connecting the headsets N...

Page 89: ...guides provided with your headset Important Note About Headset Types Only one headset type works at any given time so if you use both a Bluetooth headset and an analog headset that are attached to the phone enabling the Bluetooth headset disables the analog headset To enable the analog headset disable the Bluetooth headset Plugging a USB headset into a phone that has Bluetooth headset enabled disa...

Page 90: ...Union countries use only external headsets that are fully compliant with the EMC Directive 89 336 EC Caution Install Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it For information on connecting the phone see the figures in Cisco Unified IP Phone 8961 9951 and 9971 on page 2 Before you install a phone even if it is new upgrade...

Page 91: ...ect one now You can use Category 3 5 or 5e cabling for 10 Mbps connections Category 5 or 5e for 100 Mbps connections and Category 5e for 1000 Mbps connections For more information see Network and Computer Ports on page 56 for guidelines Step 6 Enable the phone to use the wireless local area network WLAN You must disconnect all Ethernet connections if you deploy the Cisco Unified IP Phone 9971 on a...

Page 92: ...and to data These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server and ensure that the phone uses only digitally signed files Cisco Unified Communications Manager Release 8 5 1 and later includes Security by Default which provides the following security features for Cisco Unified IP Phones without running the ...

Page 93: ... more information see the Cisco Unified Communications Manager Administration Guide Note Step 3 Choose LSC and press Select or Update The phone prompts for an authentication string Step 4 Enter the authentication code and press Submit The phone begins to install update or remove the LSC depending on how the CAPF is configured During the procedure a series of messages appears in the LSC option fiel...

Page 94: ...ied IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 70 Cisco Unified IP Phone Installation Set Up Locally Significant Certificate REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 95: ...ch model supports For information about installing a wall mount kit for a phone that includes a Cisco Unified IP Color Key Expansion Module see Wall Mount Components for Phone with Key Expansion Module on page 318 Note Table 10 Cisco Unified IP Phones and Supported KEMs Supported KEMs Cisco Unified IP Phone model 3 KEMs with 108 lines or buttons 9971 2 KEMs with 72 lines or buttons 9951 1 KEM with...

Page 96: ... powered up for the Cisco Unified IP Phone 8961 If the Cisco Unified IP Phone 8961 9951 and 9971 uses AF PoE a KEM cannot be powered up With AT power the Cisco Unified IP Phones 9951 and 9971 can support two KEMs plus a USB headset or another USB device that is independently powered and only uses USB for signalling The Cisco Unified IP Phone 9971 needs a power cube to support three KEMS With AF po...

Page 97: ...e connector after connecting both the ends You can use a coin or screwdriver to fasten the screws Make sure that the sides of the screw heads are fully inserted into the spine connector cavity and tightened Note Connect Two or More KEMs to Phone Using KEM Spine Connector To connect two or more KEMs to the Cisco Unified IP Phone follow these steps Cisco Unified IP Phone 8961 9951 and 9971 Administr...

Page 98: ...connectors after connecting both the ends SetupKeyExpansionModuleinCiscoUnifiedCommunications Manager Administration To configure the Cisco Unified IP Color Key Expansion Module on the Cisco Unified IP Phone follow these steps Procedure Step 1 In Cisco Unified Communications Manager Administration choose Device Phone The Find and List Phones window appears You can search for one or more phones tha...

Page 99: ...ttached to the phone Step 7 Click Save Key Expansion Module Settings on Phone After you install one or more KEMs on the phone and configure them in Cisco Unified Communications Manager Administration the KEMs are automatically recognized by the Cisco Unified IP Phone 8961 9951 and 9971 When multiple KEMs are attached they are numbered according to the order in which they connect to the phone For e...

Page 100: ...e KEM starts to upgrade Key Expansion Module Removal If you need to remove all existing KEMs from the phone detach them from the phone then go to Cisco Unified Communications Manager Administration and update the phone configuration file accordingly If you are removing one or more KEMs but still leaving one or more KEMs attached to the phone see Key Expansion Module Installation on Cisco Unified I...

Page 101: ...ons Step 4 Use the applicable commands and options to find the desired KEM information Step 5 To exit debug mode press Ctrl C Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 77 Cisco Unified IP Color Key Expansion Module Setup Troubleshoot the KEM REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 102: ...ified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 78 Cisco Unified IP Color Key Expansion Module Setup Troubleshoot the KEM REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 103: ... Camera Settings page 80 Perform Camera Postinstallation Checks page 82 Cisco Unified Video Camera Information page 82 Set up Cisco Unified Video Camera To configure the Cisco Unified Video Camera you must perform the following configuration steps in Cisco Unified Communications Manager Administration You can enable the parameters that are described in the following procedure in one of the followi...

Page 104: ... back port on the phone the camera should slide easily into the camera pin holes on the phone Phone Connections for Cisco Unified IP Phone 9951 on page 8 shows the location of the back USB port and the camera pin holes for the Cisco Unified IP Phone 9951 Phone Connections for Cisco Unified IP Phone 9971 on page 14 shows the location of the back USB port and the camera pin holes for the Cisco Unifi...

Page 105: ...To adjust the Brightness setting follow these steps Procedure Step 1 On the Cisco Unified IP Phone press Applications Step 2 Select Accessories Step 3 Highlight Cisco Unified Camera Step 4 Press Setup Step 5 Select Brightness Step 6 Use the arrows on the Navigation pad to increase or decrease brightness Step 7 Press Save Adjust Auto Transmit Setting The Auto Transmit setting allows you to control ...

Page 106: ...ashed out try decreasing the camera Brightness setting For information about adjusting camera settings on the phone see the Cisco Unified Video Camera Quick Start Guide at this location http www cisco com en US products ps10655 products_user_guide_list html Note 3 Move the phone and camera to a position where no bright lights are in the field of view 4 Move the phone and camera so that the user is...

Page 107: ...age 90 Security for Voice Communications in WLANs page 93 VoIP WLAN Deployment page 97 Set Up Wireless LAN page 99 Wireless LAN With the introduction of wireless communication Cisco Unified IP Phones with wireless capability such as the Cisco Unified IP Phone 9971 can provide voice communication within the corporate WLAN The Cisco Unified IP Phone depends upon and interacts with wireless access po...

Page 108: ... switch such as a Cisco Catalyst 3750 that is configured on a LAN The switch provides access to gateways and the Cisco Unified Communications Manager server to support wireless IP telephony Some networks contain wired components that support wireless components The wired components can comprise switches routers and bridges with special modules to enable wireless capability For more information abo...

Page 109: ... by using Orthogonal Frequency Division Multiplexing OFDM technology OFDM is a physical layer encoding technology for transmitting signals by using RF 802 11h 5 GHz spectrum and transmit power management 802 11i Security 5 GHz channel set Available channels Band range Part number UNII 2 UNII 2 UNII 2 Extended UNII 3 13 14 in Japan 4 4 11 4 2 412 2 484 GHz 5 180 5 240 GHz 5 260 5 320 GHz 5 500 5 70...

Page 110: ...d IP Phone 9971 supports the following countries Poland PL India IN Argentina AR Portugal PT Indonesia ID Australia AU Puerto Rico PR Ireland IE Austria AT Romania RO Israel IL Belgium BE Russian Federation RU Italy IT Brazil BR Saudi Arabia SA Japan JP Bulgaria BG Singapore SG Korea KR KP Canada CA Slovakia SK Latvia LV Chile CL Slovenia SI Liechtenstein LI Colombia CO South Africa ZA Lithuania L...

Page 111: ...s and more channels than 2 4 GHz provides 802 11 Data Rates Transmit Power Ranges and Decibel Tolerances The following table lists the transmit Tx power capacities data rates ranges in feet and meters and decibels that the receiver tolerates for the 801 11 standards Table 11 Tx power data rates ranges and decibels by standard Receiver sensitivity Range Data rate See Note 2 Maximum Tx power See Not...

Page 112: ...re used If the Restricted Data Rates functionality is enabled in the Cisco Unified Communications Manager Administration phone configuration then the Traffic Stream Rate Set IE CCX V4 is used For more information about supported data rates Tx power and Rx sensitivity for WLANs see the Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide at this location http www cisco com en US products ps104...

Page 113: ...02 11b Item 6 9 12 18 24 36 48 54 Mbps 6 9 12 18 24 36 48 54 Mbps 1 2 5 5 11 Mbps Data rates Up to 23 3 3 Japan uses 4 Nonoverlapping channels OFDM OFDM DSSS Wireless modulation AP Channel and Domain Relationships APs transmit and receive RF signals over channels within the 2 4 GHz or 5 GHz frequency band To provide a stable wireless environment and reduce channel interference you must specify non...

Page 114: ... other 802 11b g devices Bluetooth devices microwave ovens and large metal objects Related Topics Bluetooth Wireless Headsets on page 63 VoIP Wireless Network Components The Cisco Unified IP Phone must interact with several network components in the WLAN to successfully place and receive calls Cisco Unified Wireless AP Interactions Cisco Unified IP Phones use the same APs as wireless data devices ...

Page 115: ...ndicator RSSI Signal strength of available APs within the RF coverage area The phone attempts to associate with the AP with the highest RSSI value Traffic Specification TSpec Calculation of call limits and WLAN load balancing The TSpec value of each voice stream allows the system to allocate bandwidth to voice devices on a first come first served basis The Cisco Unified IP Phone associates with th...

Page 116: ...ervices Code Point DSCP settings for the packets Layer 2 or Layer 3 access lists VLANs for specific traffic Dynamic registration of devices Although up to eight queues on the AP can be set up you should use only two queues for voice traffic so as to ensure the best possible voice QoS Place voice RTP and signaling SCCP traffic in the highest priority queue and place data traffic in a best effort qu...

Page 117: ...ager is the call control component in the network that handles and routes calls for the wireless IP phones Cisco Unified Communications Manager manages the components of the IP telephony system the phones access gateways and the resources for such features as call conferencing and route planning When you deploy a Cisco Unified IP Phone on a wireless LAN you must use Cisco Unified Communications Ma...

Page 118: ...AST Authentication This client server security architecture encrypts EAP transactions within a Transport Level Security TLS tunnel between the AP and the RADIUS server such as the Cisco Access Control Server ACS The TLS tunnel uses Protected Access Credentials PACs for authentication between the client phone and the RADIUS server The server sends an Authority ID AID to the client phone which in tu...

Page 119: ...tup on the phone must match the WEP key that is configured at the AP for successful connections The Cisco Unified IP Phone supports WEP keys that use 40 bit encryption or a 128 bit encryption and remain static on the phone and AP EAP and CCKM authentication can use WEP keys for encryption The RADIUS server manages the WEP key and passes a unique key to the AP after authentication for encrypting al...

Page 120: ...using WPA WPA2 WPA Pre shared key or CCKM Note When you use WPA pre shared key or WPA2 pre shared key the pre shared key must be statically set on the phone These keys must match the keys that are on the AP When you use Auto AKM encryption options are automatically configured for WPA WPA2 WPA Pre shared key WPA2 Pre shared key or CCKM In AKM mode the phone authenticates with LEAP if the phone is c...

Page 121: ... under the following URL http www cisco com cisco web psa configure html mode prod level0 278875243 Related Topics Cisco Unified Wireless AP Interactions on page 90 Authentication Methods on page 94 Encryption Methods on page 95 Cisco Unified Communications Manager Interaction on page 93 VoIP Wireless Network Components on page 90 VoIP WLAN Deployment on page 97 VoIP WLAN Deployment This section p...

Page 122: ...1140 Series Yes Yes Optional Yes Yes Cisco Aironet 1200 Series Yes Yes Yes Yes Yes Cisco Aironet 1230 AG Series Yes Yes Yes Yes Yes Cisco Aironet 1240 AG Series Yes Yes Yes Yes Yes Cisco Aironet 1250 Series Yes Yes No Yes Yes Cisco Aironet 1300 Series The Cisco Unified IP Phone 9971 does not support Voice over the Wireless LAN VoWLAN via Outdoor MESH technology Cisco 1500 series Note No support ex...

Page 123: ...etup Wireless Setup WLAN Sign in Access and enable WLAN network To change the username or password go to Applications Administrator Settings For complete configuration information see the Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide at this location http www cisco com en US products ps10453 products_implementation_design_guides_list html The Cisco Unified IP Phone 9971 Wireless LAN De...

Page 124: ...w in Cisco Unified Communications Manager Administration Device Phone use the wired line MAC address when you configure the MAC address Cisco Unified Communications Manager registration does not use the wireless MAC address Note Wireless LAN on Cisco Unified IP Phone setup Before the phone can connect to the WLAN you must configure the network profile for the phone with the appropriate WLAN settin...

Page 125: ...ed IP Phone includes the following configuration menus Network Setup Provides options for viewing and configuring network settings such as IPv4 IPv6 WLAN and Ethernet Ethernet Setup The menu items in this submenu provide configuration options to configure the Cisco Unified IP Phone over an ethernet network Wireless Setup The menu items in this submenu provide configuration options to configure the...

Page 126: ...k Setup or Security Setup For information about the Status menu see Model information status and statistics on page 225 For information about the Reset Settings menu see Troubleshooting and Maintenance on page 267 Note Step 4 Enter your user ID and password if required then click Sign In Step 5 Perform one of these actions to display the desired menu Use the navigation arrows to select the desired...

Page 127: ...ad to enter numbers and letters To enter letters by using the keypad use a corresponding number key Press the key one or more times to display a particular letter For example press the 2 key once for a twice quickly for b and three times quickly for c After you pause the cursor automatically advances to allow you to enter the next letter Press the arrow softkey if you make a mistake This softkey d...

Page 128: ...e following Enable or disable the phone to use the IP address that the DHCP server assigns Manually set the IP Address Subnet Mask Default Routers DNS Server and Alternate TFTP servers For more information about the IPv4 address fields see IPv4 Setup Menu Options on page 113 IPv4 Setup Scroll to IPv6 Setup and press Select IPv6 address of the phone This option display only when the phone is config...

Page 129: ... an auxiliary VLAN this option indicates the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are configured this option is blank Operational VLAN ID See Set Admin VLAN ID Field on page 107 Auxiliary VLAN of which the phone is a member Used only if the phone does not receive an auxiliary VLAN from the switch otherwise this value is ignored Admin VLAN ID See Set PC VLAN...

Page 130: ...rprise Phone Configuration window System Enterprise Phone Configuration If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager Administration the data cannot be changed on the phone Note Speed and duplex of the Computer access port Valid values Auto Negotiate 1000 Full 1000 BaseT full duplex 100 Half 100 BaseT half duplex 100 Full 100 BaseT full duplex 10...

Page 131: ... Press Apply Set Admin VLAN ID Field Procedure Step 1 Scroll to the Admin VLAN ID option press Select and enter a new Admin VLAN setting Step 2 Press Apply Set PC VLAN Field Procedure Step 1 Ensure that the Admin VLAN ID option is set Step 2 Scroll to the PC VLAN option press Select and then enter a new PC VLAN setting Step 3 Press Apply Cisco Unified IP Phone 8961 9951 and 9971 Administration Gui...

Page 132: ... 9971 to view and make a variety of network settings The following table describes these options and where applicable explains how to change them You can configure the Wireless settings only on the Cisco Unified IP Phone keypad You must use the AC adapter when you use the Cisco Unified IP Phone in Wireless mode Wireless is disabled when Ethernet is connected Note The Wireless Setup option does not...

Page 133: ...ity menu level and select either the LEAP or EAP FAST methods both of which require sign in credentials Off The Wireless Sign In Access window does not display Default Off Wireless Sign in Access Scroll to IPv4 Setup and press Select In the IPv4 Setup configuration submenu you can do the following Enable or disable the phone to use the IP address that the DHCP server assigns Manually set the IP Ad...

Page 134: ...entication Protocol authentication exchanges a username and cryptographically secure password with a RADIUS server in the network LEAP is a Cisco proprietary version of EAP LEAP supports WPA and WPA2 EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling exchanges a username and cryptographically secure password with a RADIUS server in the network where a PAC Prot...

Page 135: ...strongest cipher 3 CCKM is not supported with WPA2 Related Topics Display Setup Menu on page 102 Value Input Guidelines on page 103 Set Wireless Field Procedure Step 1 Scroll to the Wireless option and use the toggle switch to change the setting between on and off Step 2 Press Apply Set Wireless Sign in Access Field Procedure Step 1 Scroll to the Wireless Sign In option and use the toggle switch t...

Page 136: ... 2 Press Apply Set Security Mode Field Procedure Step 1 Scroll to the Security Mode option and highlight the desired value Step 2 Click Apply Set 802 11 Mode Field Procedure Step 1 Scroll to the 802 11 Mode option and highlight the desired value Step 2 Click Apply Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 112 Cisco Unified IP P...

Page 137: ...et Protocol IP address of the phone If you assign an IP address with this option you must also assign a subnet mask and default router See the Subnet Mask and Default Router options in this table IP Address See Set Subnet Mask Field on page 116 Subnet mask used by the phone Subnet Mask See Set Default Router Field on page 116 Default router used by the phone Default Router See Set DNS Server Field...

Page 138: ...w TFTP Server 1 address When the phone looks for the TFTP server the phone gives precedence to manually assigned TFTP servers regardless of the protocol If your configuration includes both IPv6 and IPv4 TFTP servers the phone prioritizes the order that it looks for the TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers The phone looks for the TFTP server in...

Page 139: ...rvers the phone prioritizes the order that it looks for the TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers The phone looks for the TFTP server in the following order 1 Manually assigned IPv6 TFTP servers 2 Manually assigned IPv4 TFTP servers 3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP servers For information about the CTL or ITL file see Cisco U...

Page 140: ...ep 1 Set the DHCP Enabled option to No Step 2 Scroll to the Subnet Mask option press Select and enter a new subnet mask Step 3 Press Apply Set Default Router Field Procedure Step 1 Set the DHCP Enabled option to No Step 2 Scroll to the appropriate Default Router option press Select and enter a new router IP address Step 3 Press Apply Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide f...

Page 141: ...uld not use an alternative TFTP server Set TFTP Server 1 Field Procedure Step 1 Unlock the CTL or ITL file if necessary for example if you are changing the administrative domain of the phone If the CTL and ITL files both exist unlock either file Step 2 If DHCP is enabled set the Alternate TFTP option to Yes Step 3 Scroll to the TFTP Server 1 option press Select and enter a new TFTP server IP addre...

Page 142: ...t also enter the domain name for the phone in the Ethernet Setup page Note Set Up Phone To Use DHCP To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server perform these steps Procedure Step 1 Press Applications and choose Administrator Settings Network Setup Ethernet Setup IPv4 Setup Step 2 To enable DHCP s...

Page 143: ... consecutive zero groups into a single group represented by a double colon Note that this can only be done once in an address Before IPv6 setup options can be configured on your device IPv6 must be enabled and configured in Cisco Unified Communication Administration The following device configuration fields apply to IPv6 configuration IP Addressing Mode IP Addressing Mode Preference for Signalling...

Page 144: ...en DHCPv6 is enabled the DHCPv6 server assigns the phone an IPv6 address When DHCPv6 is disabled the administrator must assign the IPv6 address Unlike DHCPv4 even DHCPv6 is disabled the phone can still generate a Stateless address autoconfiguration SLAAC address if autoconfigure is enabled Note Yes DHCPv6 Enabled Displays the current IPv6 address of the phone or allows the user to enter a new IPv6...

Page 145: ...llows the user to release IPv6 related information No IPv6 Address Released Edit IPv6 Setup options This procedure applies to the following phones Cisco Unified IP Phone 8961 Cisco Unified IP Phone 9951 Cisco Unified IP Phone 9971 with Wi Fi disabled on the Cisco Unified Communications Manager If DHCPv6 Enabled is set to Yes some IPv6 Setup menu options cannot be edited If you need to change a set...

Page 146: ...s No to disable it b Press Apply to save your change or Revert to discard it Step 6 Press Apply to save your change or press Revert to discard the change Edit Wireless IPv6 Setup options This procedure only applies to the Cisco Unified IP Phone 9971 when Wi Fi is enabled on the Cisco Unified Communications Manager If DHCPv6 Enabled is set to Yes some IPv6 Setup menu options cannot be edited If you...

Page 147: ...n is set to Yes press No to disable it b Press Apply to save your change or Revert to discard it Step 6 Press Apply to save your change or press Revert to discard the change Security Setup Menu The Security Setup menu that you access directly from the Administrator Settings menu provides information about various security settings The menu also provides access to the Trust List menu and indicates ...

Page 148: ...nu that contains CTL ITL and the Signed Configuration submenus The content of the Signed Configuration file is Survivable Remote Site Telephony SRST The Trust List menu only displays components that have associated certificates The following table describes Trust List menu options Table 20 Trust List Menu Settings To change Description Option For more information about these settings see the Confi...

Page 149: ...tificate is installed for this server SRST Router 802 1X Authentication and Transaction Status The 802 1X Authentication Settings menu allows you to enable 802 1X authentication and view transaction status Access 802 1X Authentication You can access the 802 1X authentication settings by following these steps Procedure Step 1 Press Applications Step 2 Choose Administrator Settings Security Setup 80...

Page 150: ... in this format CP model SEP MAC See Set EAP MD5 Fields on page 127 See Cisco Unified IP Phone Security Problems on page 273 for assistance in recovering from a deleted shared secret Shared Secret Choose a password to use on the phone and on the authentication server The password must be between 6 and 32 characters in length and can consist of any combination of numbers or letters If you disable 8...

Page 151: ... Procedure Step 1 After pressing Applications choose Administrator Settings Security Setup 802 1X Authentication Step 2 Set the Device Authentication option to Enabled or Disabled Step 3 Press Apply Set EAP MD5 Fields Procedure Step 1 Press Applications Step 2 Choose Administrator Settings Security Setup 802 1X Authentication EAP MD5 Step 3 To change the shared secret choose Shared Secret Step 4 E...

Page 152: ...d IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 128 Cisco Unified IP Phone Settings 802 1X Authentication and Transaction Status REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 153: ...tures and what information to provide see Internal Support Website on page 295 For information about setting up phones in non English environments see International User Support on page 301 This chapter includes following topics Telephony features available for Cisco Unified IP Phone page 130 Product Specific Configuration page 165 Corporate and Personal Directory setup page 168 Cisco IP Manager A...

Page 154: ... several service parameters that you can use to configure various telephony functions For more information about accessing and configuring service parameters see Cisco Unified Communications Manager Administration Guide For more information about the functions of a service click on the name of the parameter or the question mark help button in the Service Parameter Configuration window Note Table 2...

Page 155: ... Communications Manager Administration Guide An Alert Call is a specific phone number that users considers important and want to be alerted when they receive a call from or dial a call to this number The Alert Calls feature allows users to view a list of all Alert Calls in chronological order oldest to most recent that are received on all of their phone lines Users interact with this feature using...

Page 156: ...t you configure a BLF Directed Call Park button Then when the user presses an idle BLF Directed Call Park feature button for an active call the active call is immediately parked at the Dpark slot that associates with the Directed Call Park feature button Assisted Directed Call Park For more information see Assured Services for SIP Lines on page 191 Offers users the following enhancements A highly ...

Page 157: ...con for the audio and video calls The default for the Override BFCP Application Encryption Status parameter is Disabled Audio Only Lock Icon For more information see Directory Number Configuration chapter in the Cisco Unified Communications Manager Administration Guide Connects incoming calls automatically after a ring or two AutoAnswer works with either the speakerphone or the headset AutoAnswer ...

Page 158: ...to these types of switches could result in loss of connectivity to Cisco Unified Communications Manager if the phone is powered by PoE Note Automatic Port Synchronization For more information see Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Cisco Unified Commun...

Page 159: ...Pickup For more information see Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Cisco Unified Communications Manager Features and Services Guide Cisco Call Back chapter Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available Call Back For more information see the External Call Control chapter in Cisco Unified Co...

Page 160: ...akout For more information see Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows Call Forward All Loop Prevention ...

Page 161: ...For more information see Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide Allows a user to answer a call that is ringing on another phone in the pickup group by redirecting the call You can configure the Call Pickup feature to allow a user to answer a call that is ringing On another phone within the pickup group On a particular directory number On a direc...

Page 162: ... call is being monitored must resume the call Call Recording For more information see Understanding Directory Numbers chapter in the Cisco Unified Communications Manager System Guide Indicates and allows users to answer an incoming call that rings while on another call Displays incoming call information on the phone screen Call Waiting For more information see Cisco Unified Communications Manager ...

Page 163: ... phone in XML on page 262 Provides phone information that can be used for troubleshooting phone problems Web access must be enabled on the phone to view the information CGI CallInfo and LineInfo No configuration required For more information see Request information from phone in XML on page 262 Provides phone information that can be used for troubleshooting phone problems Web access must be enable...

Page 164: ...her call management features to help managers and assistants handle phone calls more effectively IPMA supports two modes of operation proxy line support and shared line support Both modes support multiple calls per line for the manager The IPMA service supports both proxy line and shared line support in a cluster Cisco IP Manager Assistant IPMA For more information see Cisco Unified Communications...

Page 165: ...ons Manager Administration allows you to enable these features Be sure to inform your users whether these features are activated Note Conference For more information see Cisco Unified Communications Manager Administration Guide Enables conference and transfer actions to use the Simplified New Call Window or the New Call Window depending on the setting of the Simplified New Call UI field Conference...

Page 166: ... Configurable Font Size For more information see Set up RTP sRTP port range on page 200 Provides a configurable port range 2048 to 65535 for Real Time Transport Protocol RTP and secure Real Time Transport Protocol sRTP The default RTP and sRTP port range is 16384 to 32764 You configure the RTP and sRTP port range in the SIP Profile Configurable RTP sRTP Port Range For more information see TLS Sess...

Page 167: ... on Primary Line and the Revert to All Calls features Default Back To All Calls For more information see the Common Phone Profile Configuration chapter in the Cisco Unified Communications Manager Administration Guide When the Enable End User Access to Phone Background Image Setting check box is enabled users can change the background image or wallpaper for the LCD screen on their phone When the En...

Page 168: ...ighted call only Incoming calls are not automatically highlighted If a second call rings while the user is on the first call Divert acts on the first call unless the user actively highlights the second call When a call is diverted the line becomes available to make or receive new calls When Enhanced Immediate Divert is enabled it allows users to transfer incoming calls directly to their voice mess...

Page 169: ...e black box that is displayed when one party has the Auto Transmit setting on their phone set to Off Supported on Cisco Unified IP Phones 9951 and 9971 Not supported on Cisco Unified IP Phone 8961 Enable Video On Off For more information see EnergyWise on the Cisco Unified IP Phone Setup on page 219 Enables an IP Phone to sleep power down and wake power up at predetermined times to promote energy ...

Page 170: ...ents UCR 2008 standard The default setting is Disable FIPS 140 2 Level 1 For more information see Forced Authorization Codes Setup on page 187 and the Route Pattern Configuration section of the Cisco Unified Communications Manager Administration Guide Requires a user to enter an authorization code to place a call Controls the types of calls that certain users can place Forced Authorization Code Fo...

Page 171: ...o Unified Communications Manager Administration Guide Removes the Wireless Setup option from the Network Setup menu when WiFi is disabled from the Cisco Unified Communications Manager This feature is supported only on the Cisco Unified IP Phone 9971 Hide Wi Fi User Interface Setting For more information about configuring this feature see Hold Reversion chapter in the Cisco Unified Communications M...

Page 172: ...umbers that can answer the incoming calls When an incoming call is offered to a directory number that is part of the hunt group this feature displays the main directory number in addition to the calling party Hunt Group Display For more information see Incoming Call Toast Timer Setup on page 187 Allows you to set the length of time that an incoming call toast notification appears on the phone scre...

Page 173: ...ted When the feature is enabled the primary line is picked up even if a call is ringing on another line The user must manually select the other line This feature can also be enabled or disabled for Extension Mobility Note Line Select For more information see the option Always use prime line for voice message in the following chapters of the Cisco Unified Communications Manager Administration Guide...

Page 174: ...e system administrator about suspicious calls Malicious Caller Identification MCID For more information see Meet Me Number Pattern Configuration chapter in the Cisco Unified Communications Manager Administration Guide Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time Meet Me Conference For more information see Cisco Unified Commu...

Page 175: ...munications Manager Administration Guide Allows a user to specify whether missed calls are logged in the missed calls history for a given line appearance Missed Call History For more information see Cisco Unified Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide Enables users to manage business calls by using a single phone number and pick up in progress call...

Page 176: ...ed on hold Multiple Calls Per Line Appearance For more information see Music On Hold chapter in the Cisco Unified Communications Manager Features and Services Guide Plays music while callers are on hold Music On Hold No configuration required Mutes the microphone from the handset or headset Mute No configuration required Provides new versions of the existing phone models The model numbers remain t...

Page 177: ...MF digits to the destination and inserts the necessary dialing pauses Pause In Speed Dial For more information see Set Up Peer Firmware Sharing on page 187 Provides the following advantages in high speed campus LAN settings Limits congestion on TFTP transfers to centralized remote TFTP servers Eliminates the need to manually control firmware upgrades Reduces phone downtime during upgrades when lar...

Page 178: ...y number DN that is listed in call logs speed dials and corporate directories The Busy Lamp Field BLF for the DN displays the call state Presence Enabled Directories For more information see Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Cisco Unified Communicati...

Page 179: ...ures on page 28 For more information see Cisco Unified Communications Manager Security Guide Provides a secure encrypted connection between two phones A security tone plays at the beginning of the call to indicate that both phones are protected Some features such as conference calling shared lines Extension Mobility and Join Across Lines are not available when protected calling is configured Prote...

Page 180: ...uired Simplifies the phone administration by removing the need to set the RTCP Control for Video field RTCP is always turned on for phones RTCP Always On For more information see the Cisco Unified Communications Manager Administration Guide The administrator can enable the phones to transmit and receive RTCP packets for both audio and video streams in a video call Configure the RTCP for video para...

Page 181: ...p Separate Audio and Video Mute on page 199 Allows the administrator to control the user s ability to mute the audio while transmitting a video image This feature is disabled by default Separate Audio and Video Mute For more information see Set up audio and video port range on page 201 Enables you to improve Quality of Service QoS by configuring audio traffic and video traffic on different ports S...

Page 182: ...chapter in the Cisco Unified Communications Manager System Guide Allows a user with multiple phones to share the same phone number or allows a user to share a phone number with a coworker Shared Line For more information see Cisco Unified Communications Manager Administration Guide Provides a new user interface for off hook dialing It is disabled by default The Simplified New Call Window does not ...

Page 183: ...Manager Administration Guide The administrator can configure the RTCP authentication tag length for secure video calls 1 Native Video supports security but CUVA has only a nonsecure stream 2 For secure video calls the secure icon displays on phone screen in the top right corner if Picture in Picture PIP is not active When PIP is active the icon displays in the top left corner 3 The RTCP authentica...

Page 184: ...nter the URI address to select the contact The phone screen displays the call information for the URI call The call logs record the URI call information in the Call History and the Details page The user cannot use the soft keypad to place calls by URI address Note Uniform Resource Identifier Dialing For more information see the Cisco Unified Communications Manager Features and Services Guide Cisco...

Page 185: ...erence Bridge Configuration chapter Cisco Unified Communications Manager System Guide Understanding Video Telephony chapter Cisco VT Advantage Administration Guide Overview of Cisco VT Advantage chapter Enables video support on the phone Video Support For more information see the Virtual Private Networks Setup chapter in the Cisco Unified Communications Manager Security Guide Using SSL provides a ...

Page 186: ...ations Manager are broken In this scenario the phone can keep an in progress call active and the user can access a subset of the features available When failover occurs the user receives an alert message on the phone The following table describes the availability of features during failover Table 23 SRST feature support Notes Supported Feature Yes New Call Yes End Call Yes Redial Yes Answer Yes Ho...

Page 187: ... no shared line appearances in SRST mode The Call Forward All settings are not preserved on failover to SRST from the Cisco Unified Communications Manager or from SRST fail back to the Communications Manager Any original Call Forward All still active on the Communications Manager should be indicated when the device reconnects to the Communications Manager after failover Yes Call Forward All Yes Sp...

Page 188: ... The Meet Me softkey does not display No Meet Me The softkey causes no action No PickUp The softkey causes no action No Group PickUp The softkey causes no action No Other PickUp The softkey causes no action No Malicious Call ID The softkey causes no action No QRT The softkey causes no action No Hunt Group The softkey causes no action No Intercom The softkey causes no action No Mobility The softkey...

Page 189: ...erall call status changes during the call the indication tone changes accordingly At that time the protected phone plays the appropriate tone A protected phone plays a tone or not under these circumstances When the option to play the tone is enabled Play Secure Indication Tone option is enabled True When end to end secure media is established and the call status is secure the phone plays the secur...

Page 190: ...e Power Save Plus Phone On Time Phone Off Time Phone Off Idle Timeout Enable Audio Alert EnergyWise Domain EnergyWise Secret Allow EnergyWise Overrides Load Server RTCP Peer Firmware Sharing Cisco Discovery Protocol CDP Switch Port Cisco Discovery Protocol CDP PC Port Link Layer Discovery Protocol Media Endpoint Discover LLDP MED Switch Port Link Layer Discovery Protocol LLDP PC Port 802 1x Authen...

Page 191: ...ation for descriptions of these parameters Note Override Common Settings Check Box When you set the parameters check the Override Common Settings check box for each setting that you wish to update If you do not check this box the corresponding parameter setting does not take effect If you set the parameters in the three configuration windows the setting takes precedence in the following order 1 Ph...

Page 192: ...ystem Guide After you complete the LDAP directory configuration users can use the Corporate Directory service on their phone to look up users in the corporate directory Personal Directory Setup Personal Directory consists of the following features Personal Address Book PAB Speed Dials Address Book Synchronization Tool TABSynch Users can use these methods to access Personal Directory features From ...

Page 193: ...f of a manager Assistant Console The assistant console is a desktop application that can be used by assistants to perform tasks and manage most features IPMA supports two modes of operation proxy line support and shared line support Both modes support multiple calls per line for the manager The IPMA service supports both proxy line and shared line support in a cluster In shared line mode the manag...

Page 194: ... IPMA in proxy line mode the manager and assistant do not share a directory number The assistant handles calls for a manager using a proxy number The proxy number is not the directory number for the manager but an alternate number chosen by the system and that an assistant uses to handle manager calls In proxy line mode a manager and an assistant have access to all features that are available in I...

Page 195: ...nt with shared line support chapter Feature Buttons and Softkeys The following table provides information about features that are available on softkeys features that are available on dedicated feature buttons and features that you need to configure as programmable feature buttons An X in the table indicates that the feature is supported for the corresponding button type or softkey Of the two butto...

Page 196: ...us Call Identification MCID X X Meet Me X X Mobile Connect Mobility X Mute X X Other Pickup X PLK Support for Queue Status X Privacy X Queue Status X X Quality Reporting Tool QRT X X Redial X X Speed Dial X X Speed Dial Line Status Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 172 Features Templates Services and User Setup Feature ...

Page 197: ...evice Settings Phone Button Template in Cisco Unified Communications Manager Administration Step 2 To assign a phone button template to a phone use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration window See the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide for more i...

Page 198: ... Phone Services Configuration window displays Step 3 Enter the following settings Service Name and ASCII Service Name Enter Personal Address Book Service Description Enter an optional description of the service Service URL For PAB enter the following URL http Unified CM server name 8080 ccmpd login do name DEVICENAME service pab For Fast Dial enter the following URL http Unified CM server name 808...

Page 199: ... Save The Phone Button Template Configuration window opens Step 5 Identify the button that you would like to assign and select Service URL from the Features drop down list that associates with the line Step 6 Select Save to create a new phone button template that uses the service URL Step 7 Choose Device Phone and open the Phone Configuration window for the phone Step 8 Select the new phone button...

Page 200: ...eys in the control policy configuration settings The following table lists the features and the softkeys that can be configured on a softkey template and identifies whether it is supported on the Cisco Unified IP Phones Cisco Unified Communications Manager allows you to configure any softkey in a softkey template but unsupported softkeys do not display on the phone Note Table 26 Configurable softk...

Page 201: ...mable feature button or as a softkey Yes Toggle Malicious Call Identification MCID Malicious Call Identification Yes Meet Me MeetMe Meet Me Configure Mobile Connect as a softkey Yes Mobility Mobility Mobile Connect Yes New Call NewCall New Call Yes Other Pickup oPickup Other Pickup No Queue Status PLK Support for Queue Statistics Configure Quality Reporting Tool as a programmable feature button or...

Page 202: ...the appearance of some telephony features on the Cisco Unified IP Phone 8961 9951 and 9971 by enabling or disabling these features in the feature control policy configuration When you disable a feature in the feature control policy configuration for a phone you restrict user access to the feature and the softkeys for the feature do not display on the phone The Feature Control Policy also controls ...

Page 203: ...red and the default value Step 4 Click Save Step 5 Apply the policy to the phone by including it in the following windows Enterprise Parameters Configuration Applies to all phones in the system Common Phone Profile Configuration Applies to all phones in a group Phone Configuration Applies to an individual phone Feature Control Policy Default Values The following table lists the features that a Fea...

Page 204: ...graphical user interface GUI for limited end user configuration of IP phone applications However a user cannot subscribe to any service that you configure as an enterprise subscription Before you set up services gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network This activity is not applicable for the default ...

Page 205: ... users in batches use the Bulk Administration Tool This method also enables you to set an identical default password for all users For more information see the Bulk Administration chapter in the Cisco Unified Communications Manager Administration Guide User Options Web Pages Management From the User Options web pages users can customize and control several phone features and settings For detailed ...

Page 206: ...he Find User drop down list boxes to find the users that you want to add and click Find A list of users that matches your search criteria appears Step 6 In the list of records that appear click the check box next to the users that you want to add to this user group If the list is long use the links at the bottom to see more results The list of search results does not display users that already bel...

Page 207: ... Note To specify the options that appear on the User Options web pages perform these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose System Enterprise Parameters The Enterprise Parameters Configuration window appears Step 2 In the CCMUser Parameters area specify whether a parameter displays on the User Options web pages by choosing one of these values from th...

Page 208: ... window appears Step 4 Go to the Product Specific Configuration Layout area and from the Bluetooth Profiles drop down list choose the applicable profile The Handsfree profile is selected by default Step 5 Check the Override Common Settings check box for any setting in the Product Specific Configuration area that you wish to update If you do not check this check box the corresponding parameter sett...

Page 209: ...mation for caller C By default this check box is not checked Redirected Number When this check box is checked the information about the original recipient of the call displays in the notification window Example If Caller A calls B but B has forwarded all calls to C and C has forwarded all calls to D then the notification box that D sees contains the phone information for caller B By default this c...

Page 210: ...ng order 1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings Set Up Dual Bank Information To set up Dual Bank Information follow these steps Procedure Step 1 In Cisco Unified Communications Manager Administration choose Device Device Defaults Step 2 Check the load information in the Inactive Load Information field Step 3 Ch...

Page 211: ...erprise Phone Configuration System Enterprise Phone Common Phone Profile Configuration Device Device Settings Common Phone Profile Phone Configuration Device Phone The following table describes the Incoming Call Toast Timer Table 31 Incoming Call Toast Timer Field Description Field Gives the time in seconds that the toast displays The time includes the fade in and fade out times for the window The...

Page 212: ...is check box the corresponding parameter setting does not take effect Parameters that you set in the Product Specific Configuration area may also appear in the Phone Configuration window for various devices and in the Enterprise Phone Configuration window If you set these same parameters in these other windows too the setting that takes precedence is determined in the following order 1 Device Conf...

Page 213: ...e Device Phone Step 2 Find your phone from the list of phones associated with the Cisco Unified CM Step 3 Click on the Device Name of the phone The Phone Configuration window appears Step 4 Go to Product Specific Configuration Layout area and from the Logging Display drop down list box choose the applicable profile The Disabled option is selected by default Parameters that you set in the Product S...

Page 214: ...is required for speed dials containing FAC and DTMF digits Only one comma is allowed between FAC and CMC digits in the string For any additional DTMF digits specified after the FAC and CMC the phone dials these additional digits with pauses after the call is connected Non Comma Delimited Speed Dial Strings You can configure speed dial strings without using a comma as a delimiter In this case you c...

Page 215: ...he user s telephone is configured they may be required to enter login information also When the user receives a priority call a precedence level icon displays next to the caller s name on their phone AS SIP Setup in SIP Profile The SIP profile contains an Is Assured SIP Service Enabled check box This check box should be checked for third party AS SIP endpoints as well as for AS SIP trunks to ensur...

Page 216: ... enterprise parameter configuration MLPP Preemption Setup MLPP preemption determines whether preemption for reuse can be performed on the device This type of preemption is used to remove an existing call and offer a higher precedence call to the user of the device When set to Disabled only preemption not for reuse can be performed on the device This type of preemption occurs when the user of the d...

Page 217: ...s set to Off it overrides the Auto Transmit setting and you can send audio calls But if Enable Video is set to On and Auto Transmit is set to Off the video stream is blocked and the user sends a black box to the other party For this feature to function Cisco recommends Auto Transmit remains On The Enable Video On Off setting functions like Video Capability Enable Disable on Cisco Unified Communica...

Page 218: ...eters in these other windows as well the setting that takes precedence is determined in the following order 1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings Park Monitoring Park monitoring is supported only when a Cisco Unified IP Phone 8961 9951 or 9971 parks a call Park monitoring then monitors the status of a parked c...

Page 219: ...l in seconds that Cisco Unified Communications Manager waits before prompting the user again that a call is parked To connect to the parked call the user can simply go off hook during one of these prompts Cisco Unified Communications Manager continues to prompt the user about the parked call as long as the call remains parked and until the time that the Park Monitoring Forward No Retrieve Timer se...

Page 220: ...e Destination Internal parameter If the Forward No Retrieve Destination Internal is empty the parkee is redirected to the parker line Park Monitoring Forward No Retrieve Destination Internal This parameter determines the number of seconds that Cisco Unified Communications Manager waits before prompting the user to retrieve a call that the user parked This timer starts when the user presses Park on...

Page 221: ... calls regardless of visibility Show for all Incoming Call The actionable incoming call alert displays for calls not shown on the phone This parameter behaves similarly to the incoming call alert pop up notification Show for Invisible Incoming Call If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled actionable call alerts apply only to the lines that are cov...

Page 222: ...termined in the following order 1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings Custom Line Filter Setup This feature provides configurable options that help reduce alert activity by filtering it to high priority lines as desired Only you can configure or edit the default phone filter When the default line filter is con...

Page 223: ... to the default filter Set up Separate Audio and Video Mute You can control the ability of your users to mute the audio on a call Procedure Step 1 In Cisco Unified Communications Manager Administration select System Enterprise Phone Configuration Step 2 To enable the feature set the Separate Audio and Video parameter to Enabled Step 3 Select Save Enable Softkey Policy Control Softkey Policy Contro...

Page 224: ...om 2048 to 65535 with a default range of 16384 to 32764 Some port values within the RTP and sRTP port range are designated for other phone services You cannot configure these ports for RTP and sRTP For more information see the SIP profile setup chapter in the Cisco Unified Communications Manager Administration Guide Procedure Step 1 Select Device Device Settings SIP Profile Step 2 Choose the searc...

Page 225: ...ling supports resumption HTTPs client supports resumption CAPF supports resumption TVS supports resumption EAP TLS does not support resumption EAP FAST does not support resumption VPN client does not support resumption For more information see the Cisco Unified Communications Manager Administration Guide Set up audio and video port range Audio and video traffic can be sent to different RTP port ra...

Page 226: ...evice Device Settings Common Phone Profile Device Phone Phone Configuration Step 5 Set the Start Video RTP Port and Stop Video RTP Port fields for the range of ports required The following rules apply when configuring the video port fields Each field must contain a number between 2048 and 65535 The value in the Stop Video RTP Port field must be larger than the value in the Start Video RTP Port fie...

Page 227: ... for the attached IP phone in Cisco Unified Communications Manager Administration Use the submenus under the Advanced Features VPN menu path To enable the Cisco VXC VPN feature after you enable the IP Phone VPN you must populate the Enable VXC VPN for MAC field by using any of the following configuration windows Phone Configuration window Device Phone Common Phone Profile window Device Device Sett...

Page 228: ... MAC address FFFFFFFFFFFF the phone establishes the Cisco VXC VPN tunnel and allows any connected Cisco VXC 2111 2112 device to access the tunnel When this field specifies one nonbroadcast MAC address the phone establishes the Cisco VXC VPN tunnel and allows only the Cisco VXC device with the specified MAC address to access the tunnel By default this field is blank Enable VXC VPN for MAC Cisco Uni...

Page 229: ...oach also requires two VPN concentrator ports and two IP addresses Single Tunnel The phone establishes only one VPN tunnel for the phone and the Cisco VXC device to share For customers who are willing to trade off potential voice and video quality for a simplified operating model the single VPN tunnel option is available All data travels over a single VPN tunnel by sharing the available phone proc...

Page 230: ...ter length Default blank VXC M Servers is an IP address list which includes VXC M servers and repository servers if present The phone considers the first IP address in this string as the VXC M server and offers this information to VXC devices Therefore after you configure VXC M Servers make sure that the IP addresses of any VXC M servers are placed in front of the IP addresses of the repository se...

Page 231: ...s the attempt fails and the phone displays the VXC VPN Sign In window for the user to enter a different password from the phone VPN password No Challenge Dual Tunnel default The phone disconnects the phone VPN tunnel and then displays the Phone VPN Sign In window to prompt the user to enter a password and reestablish the phone VPN tunnel If the user is on an active call the phone waits until the c...

Page 232: ...isco VXC 2111 PCoIP Firmware Release 4 0 Q3CY12 Additional Cisco VXC VPN Setup Requirements The following sections describe additional phone configuration that is required to support the Cisco VXC VPN Cisco Unified Communications Manager Setup for Cisco VXC VPN The following Cisco Unified Communications Manager configuration is required to support the Cisco VXC VPN PC Port Enabled You must set the...

Page 233: ...file check for the allowed packet size in the network If the Cisco VXC VPN cannot establish a tunnel then ping the VPN concentrator IP address with a packet size load to match the MTU value that the VPN profile specifies If the ping fails try another ping that specifies no load If the ping still fails without the load check the routing configuration If the ping fails only with the load included ch...

Page 234: ...isting limitations and restrictions that apply to the phone VPN support apply to the Cisco VXC VPN as well Do not turn on the VPN before a downgrade to a load previous to 9 2 3 or the phone will be unregistered Note Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 210 Features Templates Services and User Setup Cisco VXC VPN Limitation...

Page 235: ...xml files and add customized files for example custom ring tones and call back tones to the TFTP directory You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window For information on how to upload files to the TFTP folder on a Cisco Unified Communications Manager server see Cisco Unif...

Page 236: ...ains a list of phone ring types This file includes up to 50 ring types Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco Unified IP Phone for that ring The Cisco TFTP server for each Cisco Unified Communications Manager contains this file The CiscoIPPhoneRinglist XML object uses the following simple tag set ...

Page 237: ...les per second 8 bits per sample Mu law compression Maximum ring size 16080 samples Minimum ring size 240 samples Number of samples in the ring multiple of 240 Ring start and end at zero crossing To create PCM files for custom phone rings use any standard audio editing package that supports these file format requirements Set Up Custom Phone Ring To create custom phone rings for the Cisco Unified I...

Page 238: ...ices that users see come from PNG images and an XML file called List xml that are stored on the TFTP server that the phone uses By storing your own PNG files and editing the XML file on the TFTP server you can designate the background images from which users can choose In this way you can provide custom images such as your company logo All file names are case sensitive If you use list xml for the ...

Page 239: ...png ImageItem Image TFTP Desktops 640x480x24 TN FullMoon png URL TFTP Desktops 640x480x24 FullMoon png CiscoIPPhoneImageList The Cisco Unified IP Phone firmware includes a default background image The List xml file does not define this image The default image is always the first image that appears in the Background Images menu on the phone PNG File Requirements for Custom Background Images Each ba...

Page 240: ...Step 3 You must also copy the customized images and files to the other TFTP servers that the phone may contact to obtain these files Cisco recommends that you store backup copies of custom image files in a different location You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified Communications Manager Note Step 4 Use a text editor to edit the List xm...

Page 241: ...ses that codec for the call whenever possible A specific phone advertises the G 722 codec From Cisco Unified Communications Manager Administration choose Device Phone The default value of this product specific parameter is to use the value that the enterprise parameter specifies If you want to override this on a per phone basis choose Enabled or Disabled in the Advertise G 722 Codec parameter in t...

Page 242: ...e remains idle for a designated length of time then the display turns off automatically The following table explains the Cisco Unified Communications Manager Administration fields that control when the display turns on and off Configure these fields in the Product Specific Configuration area of the Phone Configuration window in Cisco Unified Communications Manager Administration You access this wi...

Page 243: ...ettings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times These parameters are closely tied to the phone display configuration parameters When EnergyWise is enabled and a sleep time is set the phone sends a request to the switch to wake it up at the configured time The switch returns either an acceptance or a rejection of the request If ...

Page 244: ...ines when the phone automatically turns on for the days that are in the Enable Power Save Plus field Enter the time in this field in 24 hour format where 00 00 is midnight For example to automatically power up the phone at 7 00 a m 0700 enter 7 00 To power up the phone at 2 00 p m 1400 enter 14 00 The default value is blank which means 00 00 The Phone On Time must be at least 20 minutes later than...

Page 245: ...lays at the user designated volume level The audible alert schedule is At 10 minutes before power down play the ringtone four times At 7 minutes before power down play the ringtone four times At 4 minutes before power down play the ringtone four times At 30 seconds before power down play the ringtone 15 times or until the phone powers off This check box applies only if the Enable Power Save Plus l...

Page 246: ...ain EnergyWise must reissue a new power level change command To disable Power Save Plus you must uncheck the Allow EnergyWise Overrides check box checked Leaving the Allow EnergyWise Overrides checked with no days selected in the Enable Power Save Plus field does not disable Power Save Plus Note Allow EnergyWise Overrides SSH Access You can enable or disable access to the SSH daemon through port 2...

Page 247: ...emon Select Disabled to disallow access to the SSH Daemon The default is Disabled SSH Access Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 223 Cisco Unified IP Phone Customization SSH Access REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 248: ...Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 224 Cisco Unified IP Phone Customization SSH Access REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 249: ... on page 247 For more information about troubleshooting the Cisco Unified IP Phone 8961 9951 and 9971 see Troubleshooting and Maintenance on page 267 This chapter includes these topics Display Model Information Screen page 225 Status Menu page 227 Display Model Information Screen To display the Model Information screen follow these steps Procedure Step 1 Press Applications and then select Phone In...

Page 250: ...during an upgrade the download filename and components are listed A new firmware image can be set to download in advance of a maintenance window Thus instead of waiting for all of the phones to download the firmware the system switches more rapidly between resetting an existing load to Inactive status and installing the new load When the download is complete the icon changes to indicate the comple...

Page 251: ...hese steps Procedure Step 1 To display the Status menu press Applications Step 2 Select Administrator Settings Status Step 3 To exit the Status menu press Exit Status Messages Screen The Status Messages screen displays the 30 most recent status messages that the phone has generated You can access this screen at any time even if the phone has not finished starting up Status Messages on page 228 des...

Page 252: ...ry You should only copy files into this directory when the TFTP server software is shut down otherwise the files may be corrupted Downloaded software file is corrupted Checksum Error None This message is informational only Neither the CTL file nor the ITL file was installed previously For more information about the trust list see Cisco Unified Communications Manager Security Guide The CTL and ITL ...

Page 253: ... No network connectivity between the DNS server and the phone Verify the network connections DNS server is down Check configuration of the DNS server DNS server did not respond DNS timeout Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS Consider using IP addresses rather than host names DNS could not resolve the name of the TFTP ...

Page 254: ... subdirectories in the TFTP File Management Located in subdirectory with same name as network locale tones xml Located in subdirectory with same name as user locale glyphs xml dictionary xml kate xml One or more localization files could not be found in the TFTPPath directory or were not valid The locale was not changed Error update locale Cisco Unified IP Phone 8961 9951 and 9971 Administration Gu...

Page 255: ...you are using static IP addresses check configuration of the TFTP server See Ethernet Setup menu on page 104 for details about assigning a TFTP server The name based and default configuration file was not found on the TFTP Server File not found Cfg File No impact the phone can still register to Cisco Unified Communications Manager This message displays on the phone when the Cisco Unified Communica...

Page 256: ...P server has not provided a default router Check the DHCP server configuration DHCP or static configuration did not specify a default router No default router If the phone has a static IP address verify that the DNS server is configured See Ethernet Setup menu on page 104 for details If you are using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration A name was ...

Page 257: ...irectory that does not exist TFTP access error Contact Cisco TAC The phone does not recognize an error code that the TFTP server provided TFTP error Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the TFTP server and the phone Verify the network connections TFTP server is down Check configuration of TFTP server TFTP server did not ...

Page 258: ...ations Manager check whether the TVS server is active and functioning normally Verify whether the security token and the TFTP server are valid Manually delete the CTL and ITL files if all the preceding solutions fail reset the phone Update of the CTL and ITL files failed Trust List update failed None This message is informational only For more information about the trust list see the Cisco Unified...

Page 259: ...ption of the Ethernet statistics Step 5 To reset the Rx Frames Tx Frames and Rx Broadcasts statistics to 0 press Clear List Step 6 To exit the Ethernet Statistics screen press Exit Ethernet Statistics information The following tables describe the information in the Ethernet Statistics screen Table 44 Ethernet Statistics for the Cisco Unified IP Phone Description Item In IPv4 mode displays only the...

Page 260: ...EOUT Unrecognized DHCPv4 state DHCP UNRECOGNIZED Duplicated IPv4 Address DISABLED DUPLICATE IP DHCPv4 Timeout DHCP TIMEOUT Phone is in IPv6 only mode with IPv4 Stack turned off IPV4 STACK TURNED OFF Illegal IPv4 state and should not happen ILLEGAL IPV4 STATE Table 46 DHCPv6 ethernet statistics Description DHCPv6 State CDP is initializing CDP INIT DHCPv6 is BOUND DHCP6 BOUND DHCPv6 is DISABLED DHCP...

Page 261: ...LICATE IPV6 DETECTED DHCP6 DECLINED DUPLICATE IP Duplicated autoconfigured IPv6 address ROUTER ADVERTISE DUPLICATE IP DHCPv6 is booting DHCP6 WAITING COLDBOOT TIMEOUT DHCPv6 timeout using the value saved in flash memory DHCP6 TIMEOUT USING RESTORED VAL DHCP6 timeout and there is no backup from flash memory DHCP6 TIMEOUT CANNOT RESTORE Phone is in IPv4 only mode with IPv6 Stack turned off IPV6 STAC...

Page 262: ...ble describes the Wireless statistics on the phone Table 47 Wireless Statistics on the Cisco Unified IP Phone Description Item Number of packets that the phone transmitted Transmit Frames Number of directed packets that the phone received Directed Frames Received Number of multicast packets that the phone received Multicast Frames Received Number of broadcast packets that the phone received Broadc...

Page 263: ...out error Transmit Ok Number of packets with errors that the phone transmitted Transmit Errors Number of direct packets that the phone transmitted Direct Frames Transmitted Number of multicast packets that the phone transmitted Multicast Frames Transmitted Number of broadcast packets that the phone transmitted Broadcast Frames Transmitted A corresponding CTS was not received RTS Failed AP did not ...

Page 264: ...voice stream follow these steps Procedure Step 1 Press Applications Step 2 Select Administrator Settings Step 3 Select Status Step 4 Select Call Statistics See Call Statistics on page 240 for a description of the Call Statistics fields Step 5 To exit the Call Statistics screen press Exit Call Statistics The following table describes the items on the Call Statistics screen Table 48 Call Statistics ...

Page 265: ...s generate because they increment this counter Note Rcvr Discarded Missing RTP packets lost in transit Rcvr Lost Packets Voice Quality Metrics Score that is an objective estimate of the mean opinion score MOS for listening quality LQK that rates from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding eight second interval of the voice stream F...

Page 266: ... Screen You can access the Video Statistics screen on the phone to display counters statistics of the most recent call You can also remotely view the video statistics information by using a web browser to access the Streaming Statistics web page This web page contains additional RTCP statistics that are not available on the phone For more information about remote monitoring see Remote Monitoring o...

Page 267: ...ncounters when going through the network in milliseconds that was observed since the receiving video stream opened Avg Jitter Maximum jitter in milliseconds observed since the receiving video stream opened Max Jitter Number of RTP packets in the receiving video stream that were discarded bad packets too late and so on Rcvr Discarded Missing RTP video packets lost in transit Rcvr Lost Packets Size ...

Page 268: ... in kbps kilo bits per second Rcvr Bandwidth Resolution of the video stream that the phone received from the remote endpoint VGA 640x480 CIF 352x288 QCIF 176x144 and so forth Rcvr Resolution Time stamp that indicates when the first RTP packet is sent to the network Sender Start Time Time stamp that indicates when the first RTP packet is received from the network Rcvr Start Time Estimate of the net...

Page 269: ... used to indicate requested or advertised optional capabilities Capability Data rates that the AP requires and the AP at which the station must be capable of operating Basic Rates Data rates that the AP supports and the AP that are optional for the station to operate at Optional Rates The latest channel where this AP was observed Current Channel Every nth beacon is a dtime period After each DTIM b...

Page 270: ... If the value is 0 the AP does not support this information element and the capacity is unknown Admission Capacity Support for Wi Fi multimedia extensions WMM Supported The AP supports Unscheduled Automatic Power Save Delivery May only be available if WMM is supported This feature is critical for talk time and for achieving maximum call density on the wireless IP Phone UAPSD Supported CCX complian...

Page 271: ... format You can also obtain much of this information directly from a phone For more information see Model information status and statistics on page 225 For more information about troubleshooting the Cisco Unified IP Phone see Troubleshooting and Maintenance on page 267 This chapter includes these topics Access Web Page for Phone page 248 Cisco Unified IP Phone Web Page Information page 248 Control...

Page 272: ...fied IP Phone Cisco Unified IP Phone Web Page Information The web page for a Cisco Unified IP Phone includes these topics Device Information Displays device settings and related information for the phone Network Setup Displays network setup information and information about other phone settings Network Statistics Includes the following hyperlinks which provide information about network traffic Eth...

Page 273: ... Disabling web access also affects any serviceability application that relies on web access such as CiscoWorks Note To enable or disable access to the web pages for a phone perform these steps from Cisco Unified Communications Manager Administration Procedure Step 1 Choose Device Phone Step 2 Specify the criteria to find the phone and select Find or select Find to display a list of all phones Step...

Page 274: ...ion Area Items Description Item Media Access Control MAC address of the phone MAC Address Unique fixed name that is automatically assigned to the phone based on the MAC address Host Name Directory number that is assigned to the phone Phone DN Identifier of the firmware that is running on the phone Version Identifier for the first KEM if applicable Key Expansion Module 1 Identifier for the second K...

Page 275: ...Processing Standard FIPS Mode is enabled FIPS Mode Enabled Network Setup The Network Setup area on a phone web page displays network setup information and information about other phone settings The following table describes these items You can view and set many of these items from the Network Setup menu on the Cisco Unified IP Phone For more information see Cisco Unified IP Phone Settings on page ...

Page 276: ...able server an item shows the Cisco Unified Communications Manager server IP address and one of the following states Active Cisco Unified Communications Manager server from which the phone is currently receiving call processing services Standby Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco...

Page 277: ... HTTP requests to nonlocal host addresses on behalf of the phone HTTP client and provides responses from the nonlocal host to the phone HTTP client Proxy Server URL URL that the phone uses to validate requests that are made to the phone web server Authentication URL Speed and duplex of the switch port where A Auto Negotiate 10H 10 BaseT half duplex 10F 10 BaseT full duplex 100H 100 BaseT half dupl...

Page 278: ...abled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses GARP Enabled Indicates whether the phone can participate in video calls when it connects to an appropriately equipped camera Video Capability Enabled Indicates whether the phone allows a device that is attached to the PC port to access the Voice VLAN Voice VLAN Enabled DSCP IP classification for call control signa...

Page 279: ...abled on the switch port LLDP MED SW Port Indicates whether Link Layer Discovery Protocol LLDP is enabled on the PC port LLDP PC Port Advertises the phone power priority to the switch thus enabling the switch to appropriately provide power to the phones Settings include Unknown This is the default value Low High Critical LLDP Power Priority Identifies the asset ID that is assigned to the phone for...

Page 280: ...tal number of unicast packets that the phone receives Rx unicast Total number of shed packets that the no Direct Memory Access DMA descriptor causes Rx PacketNoDes Access Area and Network Area Web Pages The following table describes the information in the Access Area and Network Area web pages Table 54 Access Area and Network Area Items Description Item Total number of packets that the phone recei...

Page 281: ...d packets that are between 256 and 511 bytes in size Rx size256to511 Total number of received packets including bad packets that are between 512 and 1023 bytes in size Rx size512to1023 Total number of received packets including bad packets that are between 1024 and 1518 bytes in size Rx size1024to1518 Total number of packets that were dropped due to lack of resources for example FIFO overflow Rx t...

Page 282: ... ID IP address of the neighbor device discovered that CDP protocol discovered CDP Neighbor IP Address Neighbor device port to which the phone is connected discovered by CDP protocol CDP Neighbor Port Identifier of a device connected to this port discovered by LLDP discovered LLDP Neighbor Device ID IP address of the neighbor device that LLDP protocol discovered LLDP Neighbor IP Address Neighbor de...

Page 283: ...in the Streaming Statistics areas Table 55 Streaming Statistics area items Description Item IP address and UDP port of the destination of the stream Remote Address IP address and UPD port of the phone Local Address Internal time stamp indicates when Cisco Unified Communications Manager requested that the phone start transmitting packets Start Time Indication of whether streaming is active or not S...

Page 284: ...Packets Total number of payload octets that the device received in RTP data packets since reception started on the connection Includes packets that were received from different sources if this call is a multicast call The value displays as 0 if the connection was set to send only mode Rcvr Octets Total number of concealment frames divided by total number of speech frames that were received from th...

Page 285: ...eam Severely Conceal Secs Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Latency see note Maximum value of instantaneous jitter in milliseconds Max Jitter RTP packet size in milliseconds for the transmitted stream Sender Size Number of times RTCP Sender Reports have been received ...

Page 286: ... more than five percent concealment events lost frames from the start of the voice stream Severely Conceal Secs When the RTP Control Protocol is disabled no data generates for this field and thus displays as 0 Note Related Topics Cisco Unified IP Phone Settings on page 101 Request information from phone in XML For troubleshooting purposes you can request information from the phone The resulting in...

Page 287: ...lInfo command xml version 1 0 encoding UTF 8 CiscoIPPhoneCallLineInfo Prompt Notify Status LineDirNum 1030 LineDirNum LineState CONNECTED LineState CiscoIPPhoneCallInfo CallState CONNECTED CallState CallType INBOUND CallType CallingPartyName CallingPartyDirNum 9700 CallingPartyDirNum CalledPartyName CalledPartyDirNum 1030 CalledPartyDirNum HuntPilotName CallReference 30303060 CallReference CallDur...

Page 288: ...ineDirNum MessageWaiting NO MessageWaiting LineLabel SD9700 LineLabel LineIconState ON LineIconState CiscoIPPhoneLines CiscoIPPhoneLineInfo Sample ModelInfo output The following XML code is an example of the output from the ModelInfo command xml version 1 0 encoding utf 8 CiscoIPPhoneModeInfo PlaneTitle Applications PlaneTitle PlaneFieldCount 12 PlaneFieldCount PlaneSoftKeyIndex 0 PlaneSoftKeyInde...

Page 289: ...elds CiscoIPPhoneModeInfo Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 265 Remote Monitoring Sample ModelInfo output REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 290: ...Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 266 Remote Monitoring Sample ModelInfo output REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 291: ...lems with the phones Startup Problems After you install a Cisco Unified IP Phone into your network and add it to Cisco Unified Communications Manager the phone should start up as described in Phone Startup Verification on page 68 If the phone does not start up properly see the following sections for troubleshooting information Cisco Unified IP Phone Does Not Go Through Normal Startup Process Probl...

Page 292: ...es not start up properly power up the phone with the handset off hook When the phone is powered up in this way it attempts to launch a backup software image If the phone still does not start up properly perform a factory reset of the phone For instructions see Basic Reset on page 290 After you attempt these solutions if the phone screen on the Cisco Unified IP Phone does not display any characters...

Page 293: ...operly Solution Ensure that the network is currently running TFTP Server Settings Problem The TFTP server settings may not be correct Solution Check the TFTP settings See Check TFTP settings on page 284 IP Addressing and Routing Problem The IP addressing and routing fields may not be configured correctly Solution You should verify the IP addressing and routing settings on the phone If you are usin...

Page 294: ...e 286 Cisco Unified Communications Manager Phone Registration Problem The phone is not registered with the Cisco Unified Communications Manager Solution A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone is added to the server or if autoregistration is enabled Review the information and procedures in Cisco Unified Communications Manager Phone...

Page 295: ... network outages Problem Your network may be experiencing intermittent outages Solution Intermittent network outages affect data and voice traffic differently Your network might be experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapture lost packets Rather than retrans...

Page 296: ...e else has intentionally reset the phones Solution You can check if a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Applications on the phone and choosing Administrator Settings Status Network Statistics If the Restart Cause field displays Reset Reset the phone received a Reset Reset from Cisco Unified Communications Manager Administration...

Page 297: ...e connects is down and that the switch is not rebooting Also ensure that no cable breaks exist Cisco Unified IP Phone Security Problems The following sections provide troubleshooting information for the security features on the Cisco Unified IP Phone For information about the solutions for any of these issues and for additional troubleshooting information about security see Cisco Unified Communica...

Page 298: ...e corresponding certificate in the phone Trust List Solution Check the TFTP record and the certificate in the Trust List ITL File Authenticates but Other Configuration Files Do Not Authenticate Problem Phone cannot authenticate any configuration files other than the ITL file Cause The configuration file may not be signed by the corresponding certificate in the phone Trust List Solution Re sign the...

Page 299: ...Solution Change the Cisco Unified Communications Manager server information in the CTL file Signed Configuration Files Are Not Requested Problem Phone does not request signed configuration files Cause The CTL file does not contain any TFTP entries with certificates Solution Configure TFTP entries with certificates in the CTL file 802 1X Authentication Problems 801 1X authentication problems can be...

Page 300: ...ntication Status displays Disabled Status menu displays the DHCP status as timed out Factory Reset of Phone Has Deleted 802 1X Shared Secret on page 277 Phone cannot obtain a DHCP assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as Configuring IP or Registering You are unable to access phone menus to verify 802 1X status 802 1X Is Enabled o...

Page 301: ...et deletes the shared secret which is required for 802 1X authentication and network access Solution To resolve this situation temporarily move the phone to a network environment that is not using 802 1X authentication After the phone starts up normally access the 802 1X configuration menus to enable device authentication and to reenter the shared secret see 802 1X Authentication and Transaction S...

Page 302: ...ting with certain types of older fluorescent lights in the building Solution Move the phone away from the lights or replace the lights to resolve the problem Video Freezes Problem The video is frozen Cause When the phone stops receiving video packets the video display pauses and displays the last decoded video frame Solution Check whether the received packets count is incrementing or not by naviga...

Page 303: ...ates that the video is muted Set the Auto Transmit Video setting to On to restore video on the other side Video is too dark Problem Video that the camera transmits is too dark or the subject too dark in the video Solution The lighting conditions within the field of view of the camera affect the brightness of the video Adjust the View Area for your camera Try moving the location of the camera and c...

Page 304: ...t do not closely adhere to video transmission standards can also cause blocky or distorted video Solution If the network is degraded navigate to Administrator Settings Status CallStatistics Video Video Statistics and check the following fields Rcvr Lost Packets Rcvr Discarded Avg Jitter Max Jitter Video is slow moving or jittery Problem The phone has slow moving video or jittery video Cause The fr...

Page 305: ...ied Communications Manager Problem Poor quality occurs with tandem audio encoding Tandem encoding can occur when calls are made between an IP Phone and a digital cellular phone when a conference bridge is used or in situations where IP to IP calls are partially routed across the PSTN Cause In these cases use of voice codecs such as G 729 and iLBC may result in poor voice quality Solution Use the G...

Page 306: ... physically connected with phone using the spine connector and network cable but the VXC VPN status is not connected Solution Perform the following steps 1 Verify that a The phone is powered by the adapter b VXC is shown in accessories menu If not power cycle the phone c VPN status is connected 2 Power cycle VXC device Identify VXC VPN Connection Problems Use these steps to identify problems with ...

Page 307: ...ll cannot be established Problem A user complains about not being able to make a call Cause The phone does not have a DHCP IP address is unable to register to Cisco Unified Communications Manager Phones with an LCD display show the message Configuring IP or Registering Phones without an LCD display play the reorder tone instead of dial tone in the handset when the user attempts to make a call Solu...

Page 308: ... phone to use an alternate TFTP server Such a setting is particularly useful if the phone recently moved from one location to another See Ethernet Setup menu on page 104 for instructions Step 5 If the local DHCP does not offer the correct TFTP address enable the phone to use an alternate TFTP server This is often necessary in VPN scenario Determine DNS or connectivity issues Procedure Step 1 Use t...

Page 309: ...tup IPv4 Setup and look at the following options DHCP Server If you have assigned a static IP address to the phone you do not need to enter a value for the DHCP Server option However if you are using a DHCP server this option must have a value If no value is found check your IP routing and VLAN configuration See the Troubleshooting Switch Port and Interface Problems document available at this URL ...

Page 310: ...at is experiencing problems Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database When you remove a phone from the Cisco Unified Communications Manager database the configuration file is deleted from the Cisco Unified Communications Manager TFTP server The phone directory number or numbers remain in the Cisco Unified Communications Manager database They ar...

Page 311: ...topped To activate a service choose Tools Service Activation Note To start a service follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose Cisco Unified Serviceability from the Navigation drop down list and click Go Step 2 Choose Tools Control Center Feature Services Step 3 Choose the primary Cisco Unified Communications Manager server from the Server ...

Page 312: ...the following windows Step 1 Device Device settings Common Phone Profile System Enterprise Phone Configuration Device Phone Select the phone to be debugged Step 2 To turn debugging on set the following parameters Step 3 Log Profile values Preset default Default Telephony Remote Log values Disable default Enable IPv6 Log Server or Log Server IP address IPv4 or address IP addresses can include a por...

Page 313: ...ake or answer a call If you power your phone through the network connection you must be careful if you decide to unplug the network connection of the phone and plug the cable into a desktop computer The network card in the computer cannot receive power through the network connection if power comes through the connection the network card can be destroyed To protect a network card wait 10 seconds or...

Page 314: ... the Network Configuration menu on the phone is set to 10 Half 10 BaseT half duplex The phone receives power from an external power supply The phone is powered down the power supply is disconnected In this case the switch port on the phone can become disabled and the following message appears in the switch console log HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem reenable the port fr...

Page 315: ...ettings reset to default values This includes deleting the CTL file deleting the MD5 secret and changing the 802 1x Device Authentication parameter to Disabled Do not power down the phone until the factory reset process completes and the main screen appears Note Procedure Step 1 From the Administrator Settings menu unlock phone options see Password Protection on page 103 Step 2 Choose Reset Settin...

Page 316: ...ptions see Password Protection on page 103 Step 2 Choose Reset Settings Network Settings Perform user and network configuration reset Resets any user and network configuration changes that you have made but that the phone has not written to flash memory to previously saved settings Procedure Step 1 From the Administrator Settings menu unlock phone options see Password Protection on page 103 Step 2...

Page 317: ... loss in the voice packet stream Concealment Ratio metrics show the ratio of concealment frames over total speech frames An interval conceal ratio is calculated every 3 seconds Concealed Second metrics show the number of seconds in which the DSP plays concealment frames due to lost frames A severely concealed second is a second in which the DSP plays more than five percent concealment frames Conce...

Page 318: ...P Phone use only a dry soft cloth to gently wipe the phone and the phone screen Do not apply liquids or powders directly to the phone As with all nonweatherproof electronics liquids and powders can damage the components and cause failures When the phone is in sleep mode the touchscreen is blank and the Select button is not lit When the phone is in this condition you can clean the screen as long as...

Page 319: ... To successfully use some of the features on the Cisco Unified IP Phone including Speed Dial Services and voice message system options users must receive information from you or from your network team or must be able to contact you for assistance Make sure to provide users with the names of people to contact for assistance and with instructions for contacting those people User Options Web Pages Ac...

Page 320: ...ccess it with a web browser An overview of the tasks that users can accomplish by using the web page User Voice Messaging System Access Cisco Unified Communications Manager lets you integrate with different voice messaging systems including the Cisco Unity voice messaging system Because you can integrate with a variety of systems you must provide users with information about how to use your specif...

Page 321: ...ication Cisco Unified IP Phone Address Book Synchronizer Deployment The Cisco Unified IP Phone Address Book Synchronizer synchronizes data that is stored in your Microsoft Windows address book with the Cisco Unified Communications Manager directory and the User Options Personal Address Book To successfully synchronize the Windows address book with the Personal Address Book all Windows address book...

Page 322: ...plication by choosing Start All Programs Cisco Systems TabSync Step 2 To configure user information select User The Cisco Unified CallManager User Information window displays Step 3 Enter the Cisco Unified IP Phone user name and password and select OK Step 4 To configure Cisco Unified Communications Manager server information select Server The Configure Cisco Unified CallManager Server Information...

Page 323: ...ep 9 To verify whether the synchronization worked sign in to your User Options web pages and choose Personal Address Book The users from your Windows address book should be listed Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 299 Internal Support Website Cisco Unified IP Phone Address Book Synchronizer Deployment REVIEW DRAFT CISCO...

Page 324: ... Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 300 Internal Support Website Cisco Unified IP Phone Address Book Synchronizer Deployment REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 325: ...e Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified Communications Manager Locale Installer at http www cisco com kobayashi sw center telephony callmgr locale installer shtml For more information see the Locale Installation section in the Cisco Unified Communications Operating System Administration Guide All languages may not be immediately available so continue to...

Page 326: ...hortened local version of the number without international or country codes Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 302 International User Support International Call Logging Support REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 327: ...pecifications for the Cisco Unified IP Phone 8961 9951 and 9971 Table 59 Physical and Operating Specifications Value or range Specification 32 to 104 F 0 to 40 C Operating temperature 10 to 95 noncondensing Operating relative humidity 14 to 140 F 10 to 60 C Storage temperature 8 in 20 32 cm Height 10 5 in 26 67 cm Width 6 in 15 24 cm Depth 3 5 lb 1 6 kg Weight 100 240 VAC 50 60 Hz 0 5 A when using...

Page 328: ...ck 4 conductor for handset and headset connection RJ 45 jack for the LAN 10 100 1000BaseT connection 10 100 1000 Network port on the Cisco Unified IP Phone 8961 9951 and 9971 RJ 45 jack for a second 10 100 1000BaseT compliant connection 10 100 1000 Computer port on the Cisco Unified IP Phone 8961 9951 and 9971 3 5 mm jack for microphone and speaker connection for Cisco Unified IP Phone 9951 and 99...

Page 329: ...nd for Data A Data B Data C and Data D respectively Note Computer Port Connector The following table describes the computer port connector pinouts Table 61 Computer Access Port Connector Pinouts Function Pin number BI_DB 1 BI_DB 2 BI_DA 3 BI_DD 4 BI_DD 5 BI_DA 6 BI_DC 7 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 305 Technical Sp...

Page 330: ... DC and DD stand for Data A Data B Data C and Data D respectively Note Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 306 Technical Specifications Computer Port Connector REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 331: ... Unified Communications Manager system where calling search spaces partitions and other complicated configuration are already done and are in place for existing users This section contains these topics Example user information page 307 Cisco Unified Communications Manager User Addition page 308 Phone Setup page 309 Perform final end user configuration steps page 312 Example user information In the...

Page 332: ... the LDAP Directory window determines when the next autosynchronization is scheduled However the synchronization must occur before you can associate a new user to a device Note Step 6 Proceed to Phone Setup on page 309 Add User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory you can add a user directly with Cisco Unified Communications Manager Administration...

Page 333: ...tify the user phone model and protocol follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose Device Phone Step 2 Select Add New Step 3 Select the user phone model from the Phone Type drop down list and select Next The Phone Configuration window appears On the Phone Configuration window you can use the default values for most of the fields Set up Phone ...

Page 334: ...e You can use the search fields in conjunction with Find to find all configured common phone profiles and their current settings Note Calling Search Space From the drop down lists choose the appropriate calling search space CSS A calling search space comprises a collection of partitions analogous to a collection of available phone books that are searched to determine how a dialed number should be ...

Page 335: ... of the Call Pickup and Call Forward Settings area f In the Line 1 on Device pane of the Directory Number Configuration window configure the following Display Internal Caller ID field You can enter the first name and last name of the user of this device so that this name displays for all internal calls You can also leave this field blank to have the system display the phone extension External Phon...

Page 336: ...ck on the user ID to get to the End User Configuration window for the user In the End User Configuration window follow these steps Procedure Step 1 In the Directory Number Associations area of the screen set the primary extension from the drop down list Step 2 In the Mobility Information area check the Enable Mobility box Step 3 In the Permissions Information area use the User Group buttons to add...

Page 337: ... Wall Mount Components This section describes how to install a wall mount for the Cisco Unified IP Phone 8961 9951 and 9971 Figure 5 Wall Mount Kit for a Single Phone Assembly The package includes these items One phone bracket One wall bracket Four 10 12x1 inch Phillips head screws with 4 anchors One sheet metal screw not shown Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cis...

Page 338: ... Phone Installation on page 55 Install Bracket To install the phone on the wall Procedure Step 1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a nearby jack a Use the level to ensure that the bracket is level then use a pencil to mark the screw holes b Using a 2 Phillips head screwdriver carefully cente...

Page 339: ...y other attached cords from the base of the phone b Remove the label covers that conceal the screw holes c Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone ports should be accessible through the holes in the bracket Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 315 Cisco Unified IP Phone ...

Page 340: ...the Phone Bracket Step 3 Attach the Ethernet cable to the 10 100 1000 SW network port and wall jack If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 1000 Computer PC access port Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 316 Cisco Unified IP Phone Wall Mount Install Bracket RE...

Page 341: ... 4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Ensure that the power cord and any other cable that does not terminate in the wall behind the Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 317 Cisco Unified IP Phone Wall Mount Install Bracket REVIEW DRA...

Page 342: ...just Handset Rest on page 324 WallMountComponentsforPhonewithKeyExpansionModule This section describes how to install a wall mount for the Cisco Unified IP Phone 8961 9951 and 9971 that connects to the Key Expansion Module Figure 10 Wall Mount Kit for Phone with Key Expansion Module Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 318...

Page 343: ... Installation on page 55 Install Bracket for Phone with KEM To install the phone on the wall follow these steps Be sure to connect to connect the Cisco Unified IP Phone to the Key Expansion Module before installing the phone bracket Note Procedure Step 1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a n...

Page 344: ...Detach the handset cord and headset cord if there is a headset power cord and any other attached cords from the base of the phone b Remove the label covers that are conceal the screw holes Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 320 Cisco Unified IP Phone Wall Mount Install Bracket for Phone with KEM REVIEW DRAFT CISCO CONFID...

Page 345: ...he clips that are incorporated into the phone body Figure 12 Attach the Phone Bracket Step 3 Attach the Ethernet cable to the 10 100 1000 SW network port and wall jack If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 1000 Computer PC access port Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manag...

Page 346: ... port Figure 13 Attach the Cables Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 322 Cisco Unified IP Phone Wall Mount Install Bracket for Phone with KEM REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 347: ...circular openings with room for one cable per opening Figure 14 Attach the Phone to the Wall Bracket Step 5 Use the locking key to lock the phone to the wall bracket Step 6 Proceed to Adjust Handset Rest on page 324 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 323 Cisco Unified IP Phone Wall Mount Install Bracket for Phone with KE...

Page 348: ...et from the cradle and pull the plastic tab from the handset rest 1 Rotate the tab 180 degrees 2 Hold the tab between two fingers with the corner notches facing you 3 Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Return the handset to the handset rest 4 Cisco Unified IP Phone 8961 9951 and 9971 Administrati...

Page 349: ...th the Key Expansion Module These nonlocking wall mount kits meet ADA 4 4 1 requirements ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones page 325 ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module page 334 ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones This section describes how to install the non...

Page 350: ...with the wall mount kit from the side Figure 17 Side View of ADA Non Lockable Wall Mount Kit Installed on Phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 326 Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 351: ...ket 1 and 2 Phillips head screwdrivers Level Pencil You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This jack must be wired appropriately for an Ethernet connection You cannot use a regular telephone jack For more information about phone installation requirements and warnings see Cisco Unified IP Phone Installation on pa...

Page 352: ...all or recessed Note a Hold the bracket on the wall placing it so that the arrow on the back of the bracket is pointing up b Use the level to ensure that the bracket is level and use a pencil to mark the screw holes c Using a 2 Phillips head screwdriver carefully center the anchor over the pencil mark and press the anchor into the wall d Screw the anchor clockwise into the wall until it is seated ...

Page 353: ... tabs on the back of the phone The phone ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP phone with the machine screws using the 1 Phillips head screwdriver e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips that are incorporated into the phone body Cisco Unified IP Phone 8961 9951 and 9971 Administ...

Page 354: ...access port c Optional If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Ma...

Page 355: ...in the bottom of the bracket to position the power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 331 Cisco Unified IP Phone Non Lockable Wall Mount I...

Page 356: ...t and slide the phone down The tabs in the bracket click into position Step 6 Proceed to Adjust Handset Rest on page 324 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 332 Cisco Unified IP Phone Non Lockable Wall Mount Install Non Lockable Wall Mount Kit for Phone REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 357: ...Tab Location To remove the phone and mounting plate from the wall bracket you must disengage these tabs Before You Begin You require 2 screwdrivers or metal rods Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 333 Cisco Unified IP Phone Non Lockable Wall Mount Remove Phone from Non Lockable Wall Mount REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 358: ...Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module This section describes how to install the non lockable wall mount kit on a Cisco Unified IP Phone 8961 9951 and 9971 when the phone is connected to a Key Expansion Module Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 334 Cisco Unified IP Pho...

Page 359: ... mount kit from the side Figure 26 Side View of ADA Non Lockable Wall Mount Kit Installed on Phone with Key Expansion Module Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 335 Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module REVIEW DRAF...

Page 360: ...illips head screwdrivers Level Pencil You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This jack must be wired appropriately for an Ethernet connection You cannot use a regular telephone jack For more information about phone installation requirements and warnings see Cisco Unified IP Phone Installation on page 38 and Cisc...

Page 361: ...e wall or recessed Note a Hold the bracket on the wall See the following figure for the orientation of the wall bracket b Use the level to ensure that the bracket is level and use a pencil to mark the screw holes c Using a 2 Phillips head screwdriver carefully center the anchor over the pencil mark and press the anchor into the wall d Screw the anchor clockwise into the wall until it is seated flu...

Page 362: ...e ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP phone with the machine screws using a 1 Philips head screwdriver e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips that are incorporated into the phone body The headset and handset connectors should be accessible from outside the wall mount bracket ...

Page 363: ...al If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 339 C...

Page 364: ... the top of the phone bracket into the slots on the wall bracket Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 340 Cisco Unified IP Phone Non Lockable Wall Mount Install Non Lockable Wall Mount Kit for Phone with Key Expansion Module REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 365: ...et openings together form circular openings with room for one cable per opening Figure 31 Attach Phone to Wall Bracket Step 5 Proceed to Adjust Handset Rest on page 324 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 341 Cisco Unified IP Phone Non Lockable Wall Mount Install Non Lockable Wall Mount Kit for Phone with Key Expansion Mo...

Page 366: ...ab Location To remove the phone and mounting plate from the wall bracket you must disengage these tabs Before You Begin You require two screwdrivers or metal rods Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 342 Cisco Unified IP Phone Non Lockable Wall Mount Remove Phone and Key Expansion Module from Non Lockable Wall Mount REVIEW...

Page 367: ...bs lift up on the phone to release the phone from the wall bracket and then pull the phone towards you Figure 33 Disengage Tabs Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 343 Cisco Unified IP Phone Non Lockable Wall Mount Remove Phone and Key Expansion Module from Non Lockable Wall Mount REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 368: ...51 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP 344 Cisco Unified IP Phone Non Lockable Wall Mount Remove Phone and Key Expansion Module from Non Lockable Wall Mount REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 369: ...9 Cisco Aironet Access Point 90 description 90 access port 66 104 251 configuring 104 connecting 66 forwarding packets to 251 access to phone settings 101 accessory 57 headsets 57 KEM 57 support 57 adapters 2 8 14 adding 50 51 52 181 Cisco Unified IP Phones manually 52 Cisco Unified IP Phones using autoregistration 50 51 users to Cisco Unified Communications Manager 181 Address Book Synchronizatio...

Page 370: ... park 130 194 directed call oark 130 park monitoring 194 call recording 130 call security 31 32 restrictions using Barge 32 call statistics 240 call waiting 130 caller ID 130 caller ID blocking 130 CAPF Certificate Authority Proxy Function 28 68 69 124 CAST 21 130 CDP 21 33 166 cell phone interference 1 Certificate Authority Proxy Function 28 Cisco Aironet APs 91 93 98 Cisco Audio Session Tunnel S...

Page 371: ...vel See CAL configuration file 28 47 211 270 creating 270 encrypted 28 modifying 211 overview 47 XmlDefault cnf xml 47 configuring 35 168 173 181 189 Call History for Shared Line 189 LDAP directories 168 overview 35 personal directories 168 phone button template 173 user features 181 connecting 66 handset 66 headset 66 to a computer 66 to the network 66 connecting IP Phones to other IP Phones dais...

Page 372: ...s See buttons Feature Control Policies 178 Feature Control Policy 179 creating 179 parameters 179 features 26 configuring on phone overview 26 configuring with Cisco Unified Communications Manager overview 26 informing users about overview 26 file authentication 28 file format 212 214 List xml 214 RingList xml 212 FIPS 104 2 Level 1 130 font size 130 call bubble font size 130 call history font siz...

Page 373: ...e LEAP Lightweight Directory Access Protocol See LDAP directories line buttons 130 Line Select 130 Line select for voice messages 130 Line Status 39 Line Status for Call Lists 130 186 enabling 186 Link Layer Discovery Protocol See LLDP Link Layer Discovery Protocol Media Endpoint Devices See LLDP MED List xml file 214 LLDP 21 46 LLDP MED 21 LLDP PoE 130 Locale Installer 301 localization 301 Instal...

Page 374: ...113 DHCP Address Released 113 DNS Server 1 5 113 IP Address 113 Subnet Mask 113 TFTP Server 1 113 TFTP Server 2 113 options 104 Admin VLAN ID 104 Domain Name 104 Operational VLAN ID 104 PC Port Configuration 104 PC VLAN 104 SW Port Configuration 104 overview 101 network statistics 255 Network web page 248 255 O onhook predialing 130 open authentication 94 description 94 Operational VLAN ID 104 opt...

Page 375: ...ty of service QoS 91 voice 91 Quality of Service QoS 90 91 voice 90 Quality Reporting Tool QRT 130 293 R RADIUS server authentication 94 description 94 Real Time Control Protocol See RTCP Real Time Transport Protocol See RTP received signal strength indicator See RSSI redial 130 Release button 15 remote port configuration 130 Report Quality softkey 130 293 resetting 271 272 290 Cisco Unified IP Ph...

Page 376: ...iguring 175 Speaker button 57 disabling 57 Speakerphone button 15 speed dial 130 buttons for 130 SRST 28 124 251 secure reference 28 sRTP 130 configurable port range 130 SRTP 28 SSH disable and enable 130 222 SSID 108 standard ad hoc conference 130 startup problems 267 startup process 48 accessing TFTP server 48 configuring VLAN 48 contacting Cisco Unified Communications Manager 48 loading stored ...

Page 377: ...directories 296 providing support to 295 required information 295 subscribing to services 296 V video 130 242 mode 130 statistics 242 support 130 virtual LAN VLAN 91 VLAN 42 91 104 272 assigning separate SSIDs 91 auxiliary for voice traffic 42 91 configuring 104 configuring for voice networks 42 interaction with 42 native for data traffic 42 separate voice for QoS 91 verifying 272 voice messaging ...

Page 378: ...ription 83 modulation technology 88 radio frequencies 87 security 93 setup 108 WLAN continued voice quality 91 Wireless Setup menu 108 World mode 85 86 supported countries 86 WPA 94 95 authentication description 94 encryption with TKIP description 95 X XmlDefault cnf xml 47 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 10 0 SIP IN 10 Index ...

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