A P P E N D I X
C
RMA Shipping Procedures
This appendix describes the procedures for packaging and returning ASR 5000 chassis components via the
Cisco Return Material Authorization (RMA) process.
For detailed information on Cisco RMA policies (including detailed shipping instructions), go to the
Product
Online Web Returns (POWR)
link on
www.cisco.com
.
To ensure warranty coverage, these procedures also apply to shipments between customer sites or parts
depots.
Important
This appendix includes the following sections:
•
•
Packaging ASR 5000 Cards, page 267
RMA Overview
This section describes general requirements when packaging ASR 5000 components for shipment.
All components must be properly packaged to prevent damage in transit. Items should never be shipped
without packaging foam, bubble wrap and a static bag. Crushed or damaged boxes/pallets should never
be used for returning items.
Important
The following general guidelines apply when packaging components:
•
It is best to use the original Cisco box and packaging in which your equipment was sent and received.
You can use a shipping carton saved when the system and its components were installed. You can also
use the packaging for a replacement component to repackage the original component.
•
If the original box is missing or damaged, you can request that Cisco send a suitable shipping carton
when requesting an RMA.
•
Items should be securely sealed and, if necessary, fixed onto pallets.
•
Detailed ship-to instructions will be provided when you apply for the RMA from Cisco.
ASR 5000 Installation Guide
265
Summary of Contents for ASR 5000
Page 16: ...ASR 5000 Installation Guide xvi About this Guide Contacting Customer Support ...
Page 64: ...ASR 5000 Installation Guide 48 Installation Procedure Overview Laser Notice ...
Page 100: ...ASR 5000 Installation Guide 84 Line Card Installation Installing the XGLC ...
Page 122: ...ASR 5000 Installation Guide 106 Cabling the Fast Ethernet 10 100 Line Card FLC2 Interfaces ...
Page 206: ...ASR 5000 Installation Guide 190 Removing and Installing SMC PC Cards Removing PC Cards ...
Page 212: ...ASR 5000 Installation Guide 196 Replacing the Chassis Air Filter Installing the Air Filter ...
Page 220: ...ASR 5000 Installation Guide 204 Replacing a Power Filter Unit What to do with the Failed PFU ...
Page 266: ...ASR 5000 Installation Guide 250 Safety Electrical and EMC Certifications Korean EMC ...
Page 270: ...ASR 5000 Installation Guide 254 Environmental Specifications Chassis Air Flow ...