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Software Update Policy for Cisco Catalyst 2960-SF Series Switches
Customers with Cisco Catalyst LAN Base software licenses will be provided with maintenance updates and bug
fixes designed to maintain the compliance of the software with published specifications, release notes, and
industry standards as long as the original end user continues to own or use the product or up to one year from the
end-of-sale date for this product, whichever occurs earlier.
This policy supersedes any previous warranty or software statement and is subject to change without notice.
Cisco and Partner Services for the Cisco Catalyst 2960-SF
Minimize operating costs and reduce power consumption with the Cisco Catalyst 2960-SF using intelligent,
personalized services from Cisco and our partners. Through a discovery process that begins with understanding
your business objectives, we help you integrate the Cisco Catalyst into your architecture and incorporate network
services onto it. Sharing knowledge and leading practices, we support your success every step of the way as you
deploy, absorb, manage, and scale new technology. Choose from a flexible suite of support services designed to
meet your business needs and help you maintain high-quality network performance while controlling operational
costs. Table 12 lists the technical services available for the Cisco Catalyst 2960-SF Series Switches.
Table 12.
Technical Services Available for Cisco Catalyst 2960-SF Series Switches
Technical Services
Cisco SMARTnet Service
Ɣ
Around-the-clock, global access to the Cisco TAC
Ɣ
Unrestricted access to the extensive Cisco.com knowledge base and tools
Ɣ
Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available
1
Ɣ
Ongoing operating system software updates within the licensed feature set
2
Ɣ
Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
Cisco Smart Foundation Service
Ɣ
Next-business-day advance hardware replacement as available
Ɣ
Access to SMB TAC during business hours (access levels vary by region)
Ɣ
Access to Cisco.com SMB knowledge base
Ɣ
Online technical resources through Smart Foundation Portal
Ɣ
Operating system software bug fixes and patches
Cisco Smart Care Service
Ɣ
Network-level coverage for the needs of small and medium-sized businesses
Ɣ
Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies
Ɣ
Technical support for eligible Cisco hardware and software through Smart Care Portal
Ɣ
Cisco operating system and application software updates and upgrades
2
Ɣ
Next-business-day advance hardware replacement as available, 24x7x4 option available
1
Cisco SP Base Service
Ɣ
Around-the-clock, global access to the Cisco TAC
Ɣ
Registered access to Cisco.com
Ɣ
Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available
1
Ɣ
Ongoing operating system software updates
2
1
Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that
shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within
the relevant region), with next-business-day (NBD) delivery. Where NBD is not available, same day shipping is provided.
Restrictions apply; review the appropriate service descriptions for details.
2
Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the
licensed feature set.
