Cisco Cisco 525, Administrator'S Manual

Page 1: ... Hampshire GU51 3AA 0844 880 9900 0844 880 0009 sales nomisconnections co uk www nomisconnections co uk www businessvoipsystems co uk Cisco 525 IP phone An Administrator s Guide Produced by The Nomis Support Desk 0844 880 0018 support nomisconnections co uk ...

Page 2: ... you ll need 5 Assembling the phone 5 Connecting to your router 6 Connecting the Service 7 Your phone s display and buttons 8 USING YOUR PHONE 10 Using Line Keys 10 Using Busy Lamp fields 10 Handling Missed Calls 11 Do Not Disturb 11 Making calls 12 Taking calls 13 PERSONALISING YOUR PHONE 15 Directories 15 Ringtones 15 Call History 15 Speed Dials 17 MP3 Player 17 User Preferences 17 Audio Prefere...

Page 3: ...0 0844 880 0009 sales nomisconnections co uk www nomisconnections co uk www businessvoipsystems co uk Call Pickup 22 Call Park 22 Unattended Call Transfer 22 Attended Call Transfer 23 N way Conference 23 Call Recording 23 USEFUL SERVICE CODES 24 Troubleshooting guide 26 Who do I contact 28 ...

Page 4: ...s well as service and network performance monitoring capabilities Route individual numbers to an office phone or a mobile phone or both at the same time with the option for both to share a single voicemail box Move calls seamlessly from one phone to another without ever needing to hang up Keep full numbering flexibility Horizon lets you retain your existing numbers if you want no matter where you ...

Page 5: ... up A working Ethernet LAN with Ethernet broadband router USB routers and modems are not compatible A Power over Ethernet switch or Ethernet switch depending on your installation Assembling the phone Now start by putting the phone together in the following order First find the coiled handset cord Plug it into the smaller socket on the underside of the phone this is marked with a phone symbol Now t...

Page 6: ...P ICMP 53 UDP SIP ALG disabled 123 UDP 5060 5062 TCP UDP If any of these ports are not open i e a network based or company firewall is blocking them Horizon will not work Access to the Horizon platform also needs unrestricted phone access to the following Internet Protocols within the Gamma network The initial remote access request from the handsets once plugged in will be to resolve one of these ...

Page 7: ... on your router or switch Connect the power supply unit into the nearest socket if not using PoE The phone will power up and your phone number will appear on the display Pick up the handset You should hear a dial tone If you can t turn off the router and unplug the phone wait one minute then turn your router back on Once it s synchronised and you have internet connectivity plug your phone back in ...

Page 8: ...80 0009 sales nomisconnections co uk www nomisconnections co uk www businessvoipsystems co uk Your phone s display and buttons 1 Handset pick up to answer or make calls 2 Phone speaker 3 Message Waiting Indicator When lit Red you have a new voice mail message Flashing red you have an incoming call ...

Page 9: ...Select button Press to select the option or menu highlighted on the LCD screen 9 Messages button Press to access voicemail once set up by the system administrator 10 Hold button Press to put a call on hold 11 Menu button Reveals a menu from where you can configure features and preferences e g directories call history set up functions such as call forwarding and phone status information 12 Mute but...

Page 10: ...e another is in progress if Call Waiting is on switch between the two different calls Your Cisco 525 shows up to two incoming calls on the lines you have set up The other line keys can be used for other Horizon services such as Busy Light fields Press New Call Press Transfer Then press End Call Using Busy Lamp fields A Busy Lamp field lets you see if colleagues lines are free to take calls Petula ...

Page 11: ...e Busy Lamp field also acts as a speed dial letting you contact Charlie here via a single button Handling Missed Calls If you miss a call you ll see a Missed Call banner on screen To see missed calls Press Miss Highlight the number Then press Dial to call or Option to delete Use EditDial to change the number before calling Do Not Disturb To stop incoming calls to your phone you have the ability to...

Page 12: ...e how to set these up ask your system administrator Making calls There are three ways to make calls on the Cisco 525 You can Lift the handset Push the headset button Push the speaker button Once you have a dial tone Dial your number Press Dial to place the call Remember you don t need to dial 9 first in order to get an outside line with Horizon To select a number you ve called before press the Red...

Page 13: ...alls on a single line To do this you must first activate Call Waiting To turn on Call Waiting press 56 on your keypad To turn off Call Waiting press 57 on your keypad You ll know if there s a second incoming call by The second line button flashing red The over display light flashing red A single beep from the handset To switch to the second call press the flashing red line button At this point the...

Page 14: ...les nomisconnections co uk www nomisconnections co uk www businessvoipsystems co uk Accessing voicemail If you have voicemail the red strip light above the LCD display will light up To get to your messages key in your configured Company Voice Portal number then type in your Voice Portal passcode followed by ...

Page 15: ...ensions by name or site under the advanced search Please note that changes made to the Personal Address Book would not remain on the devices when new upgrades or refresh of firmware is performed Ringtones To assign a specific ringtone to any of your contacts click the Option key or right directional button once you ve entered their details into the contact list This will give you the option to lis...

Page 16: ...story menu you can view these call categories All calls Missed calls Received calls Placed calls Highlight your chosen option Then click Select If you re part of a Hunt Group any calls which have passed on to your extension will also be displayed To navigate the list click on the Up and Down keys to highlight an entry You can then choose to Dial that number Edit the number before dialling Delete t...

Page 17: ...a number simply by pressing one or two pre programmed digits You should always set up and manage all speed dials through the Horizon Portal to make sure they re not deleted every time you run a system upgrade or firmware refresh MP3 Player Not currently enabled on the phone This may be introduced in later software releases User Preferences This lets you set how handsets handle calls how they ring ...

Page 18: ...ions co uk www businessvoipsystems co uk Call Preferences By selecting the Call Preference option from the menu you can see whether a phone has features like Call Forwarding or Voicemail already set up To adjust a setting Select the option you want Then use the keypad to enter a number You can also set up the phone to inform you of any missed calls ...

Page 19: ...k www nomisconnections co uk www businessvoipsystems co uk Highlight the relevant option Press Set to confirm a missed call shortcut and or banner Audio Preferences To set a ringtone for any phone extension select Option 2 on the User Preference menu From here you can pick which ringtone to assign to any of the line keys available ...

Page 20: ... wizard to set a PIN and to start scanning for available Bluetooth signals Bear in mind that multiple Bluetooth signals can cause interference So it s up to you to manage how many Bluetooth connections you allow to make sure you maintain call quality Network Configuration Menu option 6 allows you to configure features such as Wi Fi which can be especially useful where cabling isn t available for e...

Page 21: ...ally update from the Horizon network However you can configure the time manually or adjust the time zone from this screen if needed Language The Cisco 525 will always be set to US English and shouldn t be changed Restart Choose this option if the system has a problem registering with Horizon for example or if you need to restart to gain access to new features and updates The phone will ask you to ...

Page 22: ...a Call Pickup Group To set up a group key 88 the extension Note Call pickup only applies to users within the same site Call Park Puts a caller on hold and allows it to be picked up by anyone in your Call Park Group To park a call key 68 the extension To set up a Call Park Group please refer to the Horizon Portal user guides or Horizon Portal Note If the call isn t within picked up 60 seconds it wi...

Page 23: ... soft key once connected to put the first call on hold You ll now hear a secondary dial tone Dial the number you want to connect to in conference Once it connects you ll be in private conversation with that person only To connect everyone in conference press the Conf soft key again As soon as you put down the phone the conference call will end To leave the call early and allow the other participan...

Page 24: ... phone Turn on 1444 Divert on busy to phone Status 1412 Divert to predefined phone Turn off 1413 Divert to pre defined phone Turn on 1446 Divert to pre defined phone Status 1414 Divert all calls to this phone 1449 Block anonymous calls Turn off 1450 Block anonymous calls Turn on 1445 Block anonymous calls Status 56 Call Waiting Turn on 57 Call Waiting Turn off 1400 Forward all Calls to Voicemail T...

Page 25: ...erts to SMS Turn off 1411 Voice mail alerts to SMS Turn on 1434 Voice mail to e mail Status 1435 Voice mail alerts to SMS Status 1471 Last Caller 1418 Call return for 1471 Turn off 1419 Call return for 1471 Turn on 1422 Forward calls simultaneously Turn off 1423 Forward calls simultaneously Turn on 1441 Forward calls simultaneously Status 1406 Withhold number Turn off 1407 Withhold number Turn on ...

Page 26: ...s the Power Over Ethernet switch and that all the wires and units are working correctly Make sure the handset is still assigned to a user on the Horizon Portal Plug the handset into a different port that you know definitely works If none of these solve the issue call our support team contact details are in the following section The handset boots up but displays an amber light on the line keys and ...

Page 27: ...e of these work call our support team The handset displays an SOS Recovery Mode message This means the handset has become corrupted whilst updating its firmware This could be due to a power issue for example which has caused the service to pick up a bug and disconnect It s a common issue on Cisco devices and a fix exists at https supportforums cisco com docs DOC 10011 If you can t follow this guid...

Page 28: ...k www nomisconnections co uk www businessvoipsystems co uk Who do I contact If you have any questions about the Horizon service or want to report a fault after performing one of the checks in the Troubleshooting Guide please contact The Nomis Support Desk Tel 0844 880 0018 Email support nomisconnections co uk Nomis Connections 2013 ...