Cisco Cisco MeetingPlace Express, Troubleshooting Manual

Page 1: ...Documentation and Support for information on contacting Cisco TAC About Your Passwords These sections describe procedures for resetting your passwords Recovering the root Password page 6 1 Recovering the mpxadmin Password page 6 2 Recovering the System Administrator Password Used in the End User Interface and the Administration Console page 6 3 Recovering the root Password If you forget the passwo...

Page 2: ... enter a new password For security purposes the password is displayed as asterisks Note You may see a message that the password you entered is bad Ignore this message Step 10 At the Retype new password prompt re enter the same password again Step 11 At the prompt enter root security immunize sh Step 12 At the prompt enter eject This ejects the CD ROM from the CD ROM drive Step 13 At the prompt ent...

Page 3: ... Administrator Password Used in the End User Interface and the Administration Console If you forget the password that you created for the system administrator account which is used in the Administration Center follow these steps to reset it Procedure Step 1 Log in to the Cisco MeetingPlace Express operating system as the mpxadmin user Step 2 At the password prompt enter the mpxadmin password If yo...

Page 4: ... Certificate Management b Click Disable SSL Step 5 Disable SSL by clicking Disable SSL Step 6 Restart the Cisco MeetingPlace Express system by clicking Restart Now This updates the web conferencing configuration files and after the system restarts you should be able to correctly access the Cisco MeetingPlace Express application Open a web browser and navigate to http localhostname where localhostn...

Page 5: ... page 6 6 Restoring Data page 6 6 Backing Up Data Backing up data is the process of saving database files somewhere else so that they are available in case of a system failure You can use the Cisco MeetingPlace Express Administration Center to configure the system to automatically back up data However if you want to manually back up data follow these steps Note If automatic backup is disabled Only...

Page 6: ...session Step 5 Manually archive the data by entering the following sudo MP_DATABASE db maintenance archive sh Step 6 On the desktop click RedHat Network Services Step 7 Click Log out Restoring Data Restoring data recreates the database server data from backed up storage spaces and logical log files You may need to restore your data if you need to replace a failed disk that contains database server...

Page 7: ...ommon Telephone Errors Here are some common errors you may encounter Tips for Failed Calls page 6 7 Fixing Undetected Key Presses page 6 8 Fixing Failed Incoming Calls page 6 9 Fixing Dropped Calls page 6 9 Fixing Dead Air During Calls page 6 10 Fixing Dropped Packets page 6 10 Tips for Failed Calls The following tips should always be used when troubleshooting failed calls Look for network congest...

Page 8: ...received See if the particular phone has these statistics If so see if the phone has registered the reception of a large number of bad frames Verify the configuration of the device that routes calls to Cisco MeetingPlace Express Check for any firewalls between the phone and Cisco MeetingPlace Express that may prevent calls Fixing Undetected Key Presses If you think that the Cisco MeetingPlace Expr...

Page 9: ...log b mmddhhmm e mmddhhmm For the start time the b value enter a time shortly before the call failed For the stop time the e value enter a time shortly after the call failed Step 6 Determine if the Cisco MeetingPlace Express system registered the call signaling packets If the system registered the call look for a reason in the trace log why the call was disconnected Enter one of these commands eve...

Page 10: ...ator to get a call session trace indicating why Cisco CallManager sent the disconnect event to you Fixing Dead Air During Calls If you think that your call has been disconnected but your phone still shows that the call is active follow these steps Procedure Step 1 If you are in a meeting enter 21 to hear a roll call of all meeting participants Do you hear anything If yes you have at least one way ...

Page 11: ... your Cisco MeetingPlace Express system and the local switch that your system connects to are both running in 100 Mbps full duplex mode About Swapping Out a Disk Drive This section describes how to swap out a hard disk drive on your Cisco MCS server Each Cisco MCS server has multiple hard disk drives so it is possible to continue using the Cisco MeetingPlace Express system if a hard disk drive fai...

Page 12: ...he Cisco MCS 7835 Cisco MCS 7835 H1 RC1 Cisco MCS 7835 I1 RC1 Cisco MCS 7835H 3 0 IPC1 and Cisco MCS 7835I 3 0 IPC1 support up to six Small Computer System Interface SCSI hot plug hard drives or five hot plug hard drives and one hot plug tape drive that are configured using RAID 1 These are hot swappable SCSI drives so you can change them without powering down the server Follow these steps to chan...

Page 13: ...s Location Description lat bin Contains most of the executable files var mp Contains most of the stderr and stdout files opt cisco meetingplace_express application logs Contains most of the logs opt cisco meetingplace_express application versions Contains a directory for each version installed opt cisco meetingplace_express uninstaller Contains the uninstall script opt cisco meetingplace_express d...

Page 14: ...e voice ports Recommended Action No action required 196686 0x3004E MINOR Too many conference events Next event Conf Max events Probably indicates too many people entering or leaving a meeting at the same time overloading the ability of the Cisco MeetingPlace Express system to queue up entry or exit announcements Recommended Action No action required 196848 0x300F0 MINOR Allocation of access ports ...

Page 15: ...the LDAP server possibly indicating an incompatibility between systems Recommended Action No action required 196950 0x30156 MINOR Password authentication mechanism failure The password authentication feature is not working Recommended Action Check for an LDAP configuration problem or an LDAP server failure 196953 0x30159 MINOR Password authentication failure may need to configure or application re...

Page 16: ...mmended Action No action required 458890 0x7008A INFO Lost exception events logging resumed The exception logging process dropped the indicated number of messages due to overload Normal logging has now resumed Recommended Action No action required 458916 0x700A4 MAJOR System crashed restarted by the integrity manager Alarm generated as the system comes back up triggered by a flag set during a rebo...

Page 17: ...action required 2162710 0x210016 WARN POC E mail not sent Client is not authenticated E mail rejected by e mail exchanger due to authentication failure Likely an SMTP configuration problem Recommended Action No action required 2162712 0x210018 WARN POC E mail not sent SMTP servers are unavailable Failed to connect to an SMTP e mail exchanger The exchanger may be down or there may be a problem with...

Page 18: ...b conferencing service restored Successfully reconnected to the web conferencing server Recommended Action No action required 2260994 0x228002 MINOR Error connecting to web conferencing service Trying again Trying to reconnect to the web conferencing server Recommended Action None needed as long as the Connection to web conferencing service restored message is logged subsequent to this message If ...

Page 19: ...n front end 13312 IMC_CLASS_UTIL 13 Any command line utility 14336 IMC_CLASS_LSH 14 Shell facility 15360 IMC_CLASS_DBQ 15 Database query server 16384 IMC_CLASS_EMAIL_MSG 16 Class to support an error range 17408 IMC_CLASS_SNMPD 17 Class to support SNMP daemon control 18432 IMC_CLASS_PO 18 Post office server 19456 IMC_CLASS_PO_TESTER 19 Post office server tester program 20480 IMC_CLASS_SIM_MU 20 Mul...

Page 20: ...ess Release 1 1 OL 6665 02 Chapter 6 Troubleshooting Cisco MeetingPlace Express Helpful Information 33792 IMC_CLASS_TWATCH 33 Trigger watch 34816 IMC_CLASS_POCLIENT 34 Post office client Table 6 3 Module Numbers and Names continued Internal Error Number System Component Module Number Description ...