8-55
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
Automatic Speech Recognition (ASR) Problems
Step 1
Select
Subsystems > MRCP ASR > MRCP ASR Provider Configuration
.
Step 2
Click the
MRCP ASR Dialog Groups
link on the left panel
Step 3
Either click the
Add MRCP ASR Dialog Control Group
link or select an existing group.
Step 4
Modify the value of
Max.Number of Sessions
as prescribed above. Overprovision this value by a factor
of 1.2 or by an additional 20 percent.
Step 5
Click
Update
or
Add
as appropriate.
MRCP ASR subsystem is out of service
Symptom
The Engine Status area in the Engine web page shows that the MRCP ASR subsystem is out
of service.
Error Message
None.
The cause could be one of the following: .
•
The MRCP Provider and Server are not configured from the MRCP ASR Configuration web page.
•
The MRCP ASR Server(s) is down or unreachable.
•
The Speech Server is not configured from the MRCP ASR Configuration web page
Recommended Action
Complete the following steps:
Step 1
Verify that the MRCP Provider and Servers are configured through the MRCP ASR Configuration web
page.
Step 2
Verify that the MRCP ASR servers are up and reachable.
Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or
Groups do not take effect
Symptom
Changes made to either MRCP ASR Providers, MRCP Servers, or Groups through CRS
Administration do not seem to take effect.
Error Message
None.
Possible Cause
When you make any configuration changes (including additions or deletions) to either
MRCP ASR Providers, MRCP Servers, or Groups including changes to locales through CRS
Administration, these changes are made in the Config datastore and do not affect the data that is
already loaded by the engine. If you wish to make these changes effective immediately without
having to restart the engine, the changes need to be explicitly reloaded by the MRCP ASR
Subsystem.
Recommended Action
If you want the changes to take effect immediately without having to restart the
engine, do the following:
Summary of Contents for Cisco Unified Queue Manager
Page 21: ...P A R T I Serviceability ...
Page 22: ......
Page 61: ...P A R T I I Troubleshooting ...
Page 62: ......
