Cisco TMSXE Administrator Guide
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Upgrading
The Cisco TMSXE product version 2 and onwards supersedes the previous TANDBERG Microsoft
Exchange Integration product. Cisco TMSXE can also be used as an upgrade for existing Exchange
2003 installations.
There are some differences in how the Cisco TMSXE product operates compared to the previous
product and this section will outline the necessary additional information for administrators to
complete an upgrade and highlight differences in operation and user interaction so they can plan their
upgrades accordingly.
If you are also changing the version of Exchange Server you are installing onto (from Exchange 2003
to an Exchange 2007) please jump to the Upgrading to Cisco TMSXE and Migrating to Exchange
2007 section.
Upgrading to Cisco TMSXE on Exchange 2003
Installation Changes/Requirements
If operating in a segregated AD and Exchange admin organization, do not rely on previous versions of
the Installation Alternatives documentation for Microsoft Integration in regards to the Cisco TMSXE
product. This information is now integrated into this manual and you should reference the Appendixes
for details regarding using Cisco TMSXE in this type of environment.
Prior to installing the Cisco TMSXE product, you must uninstall the existing TANDBERG Microsoft
Integration product. Open the Add/Remove Programs control panel, find the TANDBERG Integration
product, and click Remove to start the uninstall process.
Note: You may be prompted to restart the server when the uninstall is complete. If you wish to avoid
this restart, you can manually stop all Integration components before starting the Uninstall process.
Ensure the Configuration Tool is not running. Then, using Microsoft Management Console (MMC),
stop the TANDBERG Synchronizer Windows Service under Services, and using the Component
Services Snap-in, expand the Local Computer, and shutdown the ‘TANDBERG’ COM+ Application
by right-clicking on it and selecting shutdown. With these elements stopped, you should not be
prompted to restart the server when the Uninstall is complete.
Note: Cisco recommends against using the option to “remove all users, groups, and settings” during
uninstall when performing an upgrade. If choosing to use this option, Cisco recommends waiting 24
hours before attempting to perform the Cisco TMSXE installation. This will allow the mailbox and
Active Directory changes to fully propagate.
When the uninstall is complete, you may be prompted to restart the server. If necessary, restart the
server.
You can now follow the standard Cisco TMSXE installation instructions with the following exceptions:
The existing Exchange Service user will automatically be detected and re-used. The
administrator will be given the standard choices to reset the password or supply a new one. For
the TMS-side service account, when prompted, use the Let the installer create a service account
if needed option. This will cause the service user on the Cisco TMS server to be reused, and
have its password and Service flag in Cisco TMS reset as part of the installation.
In the Configure Service Account on the Cisco TMS Server step, be sure to select Let the
installer create a service user if needed. The installer will detect the previously used tmsconfuser
account on the Cisco TMS server and re-initialize it for the new installation.
The first time the Configuration Utility is opened, the utility will detect problems with the existing
resource accounts. This is normal as the sinks were disabled when the previous product was
uninstalled. The configuration tool can automatically update the accounts as needed; simply
select Yes when prompted to correct the issues with the accounts.
The remainder of the upgrade to Cisco TMSXE is completed by following the normal Cisco TMSXE
installation steps. Your previously configured resource accounts will carry over to the new installation
automatically.
