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Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving
technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you
have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the
Cisco Product Identification Tool
to locate your product serial number before submitting a request for service
online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking
the
Tools & Resources
link, clicking the
All Tools (A-Z)
tab, and then choosing
Cisco Product Identification Tool
from
the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain
products, by copying and pasting
show
command output. Search results show an illustration of your product with the
serial number label location highlighted. Locate the serial number label on your product and record the information
before placing a service call.
Tip
Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down
the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com
website. On the Cisco.com home page, click the
Advanced Search
link under the Search box and then click the
Technical
Support & Documentation
radio button.
To provide feedback about the Cisco.com website or a particular technical document, click
Contacts & Feedback
at the
top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are
those in which your network is minimally impaired or for which you require product information.) After you describe your
situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended
resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service
requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately
to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
