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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 4 Provisioning Cisco Unified CCX
Creating, Modifying, and Deleting Resource Groups
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Step 2
On the Unified CCX Configuration navigation bar, click the Resource Groups
hyperlink.
The Resource Groups summary web page opens.
Step 3
Click the Add a New Resource Group hyperlink.
The Resource Group Configuration area opens.
Step 4
In the Resource Group Name field, enter a resource group name.
Enter a name that identifies the resource group (for example, “Languages”).
Step 5
Click Add.
The Resource Groups summary page opens, displaying the resource group name
in the Resource Group Name column.
Modifying an Existing Resource Group Name
To modify a resource group name, complete the following steps.
Procedure
Step 1
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Step 2
On the Unified CCX Configuration navigation bar, click the Resource Groups
hyperlink.
The Resource Groups summary web page opens.
Step 3
In the Resource Group Name column, click the resource group that you want to
modify.
The Resource Group Configuration area page opens.
Step 4
Type the name of the resource group in the Resource Group Name text field.
Step 5
Click Update to apply the modifications.
Summary of Contents for CRS-1 - Carrier Routing System Router
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