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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Managing AAR Files
The Documents Directory
The Documents directory stores documents that must be uploaded to the
document repository (to make it seem like they were uploaded through CRS
Document Management).
The Scripts Directory
The Scripts directory stores scripts that must be uploaded to the script repository
(to make it seem like they were uploaded through CRS Script Management).
Note
The Script directory must define a single directory named
default
under which
all script files must be listed.
AAR Manifest
An AAR file manifest consists of a main section followed by a list of sections for
individual AAR file entries, each separated by a newline.
Information in a manifest file contains name-value pairs—which are also referred
to as headers or attributes. Groups of name-value pairs are known as a section;
sections are separated by empty lines.
The following table describes the expected syntax of the manifest file
Name
Value
section:
*newline
nonempty-section: +header
+newline
newline:
CR LF | LF | CR (not followed by LF)
header: name:
value
name: alphanum
*headerchar
value:
SPACE *otherchar newline *continuation
continuation:
SPACE *otherchar newline
alphanum:
{A-Z} | {a-z} | {0-9}
Summary of Contents for CRS-1 - Carrier Routing System Router
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