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24

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit 
all necessary resources around the clock to resolve the situation. 

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are 
negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal 
business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You 
and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is 
little or no effect on your business operations.

12  

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the 
company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco 

Product Catalog

 describes the networking products offered by Cisco Systems, as well as ordering and customer 

support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press

 publishes a wide range of general networking, training and certification titles. Both new and experienced users 

will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet

 magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each 

quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, 
as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and 
training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine

 is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use 

technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges 
facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help 
readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal

 is a quarterly journal published by Cisco Systems for engineering professionals involved in 

designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal 
at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

Summary of Contents for CRS-1 Series

Page 1: ...e 2 0 1 Introduction 2 About the CWI 3 Getting Started 4 Setting Up the Router and CWI Client 5 Getting Started with the CWI 6 CWI Overview 7 CWI Desktop Window 8 Configuration Desktop Window 9 Obtaining Documentation 10 Documentation Feedback 11 Obtaining Technical Assistance 12 Obtaining Additional Publications and Information ...

Page 2: ...r Routing System Craft Works Interface Configuration Guide Intended Audience This document is intended for experienced service provider administrators Cisco telecommunication management engineers and third party field service technicians that have completed the required Cisco router training sessions 2 About the CWI The CWI is a client side application used to configure and manage routers The mana...

Page 3: ...the minimum router and CWI client configuration Basic Configuration The basic configuration is not secure See the Setting Up the Required Management Services Without a Secure Connection section on page 8 for procedures Secure Socket Layer Encryption Configuration The secure configuration has Secure Socket Layer SSL encryption If you use the SSL protocol on your network use the SSL configuration Se...

Page 4: ...face See Figure 1 Figure 1 Dual Homed Device Configuration When setting the minimum router configuration you must use the dual homed device router side secondary IP address and DNS name when configuring the IP hostname for the CWI client This mapping is required for the client to view the notifications from the router received by the dual home instance of CWI See Step 3 in the Setting the Minimum ...

Page 5: ... minimum 1 20 GHz Pentium IV recommended System software Windows NT Windows 98 Windows 2000 or Windows XP Memory RAM 256 MB minimum 512 MB recommended Available drive space CWI 5MB JRE 48MB Additional software One of these browsers Microsoft Internet Explorer 5 0 or higher Netscape Navigator 4 77 or higher Netscape Navigator 7 0 or higher Java Runtime environment JRE version 1 4 2 Monitor display ...

Page 6: ...rrectly set up to communicate with the router No special configuration is required on the CWI client 4 Setting Up the Router and CWI Client This section provides the procedures that must be completed in sequence before you can start using the CWI The procedures include setting the minimum router configuration that will allow the router to communicate with the CWI client configuring the required Ma...

Page 7: ... hostname for the CWI client For a VPN use the VPN IP address and DNS name For a network with a dual homed device use the dual homed device router side secondary IP address and DNS name See the Network Considerations section on page 3 for information on VPN and dual homes devices in a network RP 0 RP0 CPU0 router config domain ipv4 host client DNS name client IP address Step 4 Configure the hostna...

Page 8: ...tp server Step 4 Enable the XML agent on the router RP 0 RP0 CPU0 router config xml agent corba Step 5 Exit configuration mode RP 0 RP0 CPU0 router config commit Setting Up the Required Management Services with a Secure Connection This section provides the procedures required to set up the Management Services with SSL encryption When setting up the required Management Services and the CWI client w...

Page 9: ... RP 0 RP0 CPU0 router config crypto ca trustpoint ca name RP 0 RP0 CPU0 router config trustp enrollment url ca URL RP 0 RP0 CPU0 router config trustp rsakeypair keypair label This command must be completed if a keypair label is specified in Step 2 RP 0 RP0 CPU0 router config trustp exit RP 0 RP0 CPU0 router config commit Example RP 0 RP0 CPU0 router config crypto ca trustpoint myca RP 0 RP0 CPU0 r...

Page 10: ...ollow these steps in sequence exiting the test steps when a failure is encountered Step 1 Ping the IP address of the router management Ethernet interface from the client PC workstation If this step fails the problem can be an incorrect IP address incorrect management Ethernet interface configuration or a network connectivity problem Step 2 Optional Ping the DNS name or IP address of the router If ...

Page 11: ...res include the Telnet SSH application the Troubleshooter application setting character displays in the Rack View application and viewing committed configuration changes using the Configuration Change dialog box Refer to Chapter 4 Bring Up a New Cisco CRS 1 Series Router in the Cisco CRS 1 Series Carrier Routing System Getting Started Guide for information on enabling the Telnet SSH server Note Th...

Page 12: ...ess continues Proceed to Step 9 If you choose Yes the security certificate must be accepted next time you log in to the router Click No to deny the security certificate If this option is chosen the login process is canceled Click Always to automatically trust and accept the security certificate in this section and all subsequent CWI sessions If this option is chosen the certificate is accepted and...

Page 13: ...een the CWI and the router management agent The Troubleshooter application provides a window that describes the reason for the failure possible cause and recommended repair action An automatic repair option is provided in many instances Refer to the Cisco CRS 1 Series Carrier Routing System Craft Works Interface User Interface Guide for information on using the Troubleshooter feature c To continue...

Page 14: ...page 6 for information on the AAA username and password a Type your AAA username and password in the User Name and Password fields b Click Yes Step 8 If this is the first time the CWI client has started the CWI the Java Plug in must be installed and the CWI Cisco security certificate must be accepted a If the Java Plug in installation is completed a dialog box appears asking you to trust the secur...

Page 15: ...irements section on page 11 for information on obtaining your password c Optional In the Node Name list click the drop down arrow and choose a node name DNS name or IP address of the router d Click Login Figure 3 CWI Login Dialog Box Step 12 If you did not choose Always in Step 9 you must accept the SSL certificate You have the following options Click Yes to trust and accept the SSL certificate fo...

Page 16: ...ended repair action An automatic repair option is provided in many instances Refer to the Cisco CRS 1 Series Carrier Routing System Craft Works Interface User Interface Guide for information on using the Troubleshooter feature c To continue the initialization process click Continue Logging In to Multiple Logical Routers The CWI can manage multiple routers You can log in to multiple routers when th...

Page 17: ... More Details to view the security certificate A dialog box appears with detailed certificate information The certificate information includes the version serial number insurer and start and end date validity of the certificate The Initializing CWI dialog box appears After the router initialization is successfully completed a new router appears in the Inventory Tree in the CWI Desktop See the Inve...

Page 18: ... Configuration Editor or Replace Configuration Editor which allows you to view and edit the running configuration in CLI format These editors provide common text editing functionality as well as traditional CLI features such as help and command completion See the Configuration Editor section on page 22 and the Replace Configuration Editor section on page 22 Using the graphical configuration applic...

Page 19: ...ides context sensitive launch points for other CWI applications in the same way as the Inventory Tree The card character displays are user configurable and are displayed on the card faceplate Interface Quick Viewer Provides a view of interface attributes for selected cards Configuration Desktop Provides an interface tailored to managing configuration applications Telnet SSH Provides the capability...

Page 20: ...ided CWI Application Pane The CWI Application pane is the area of the CWI Desktop that contains the active CWI applications used to manage the router Multiple applications can be open concurrently in the CWI Application pane 8 Configuration Desktop Window The Configuration Desktop is the main point of access to all configuration applications See Figure 8 These applications allow you to configure a...

Page 21: ...iled information on the Configuration Desktop Figure 8 Configuration Desktop Common Elements in the Configuration Desktop The graphical configuration applications launched from the Configuration Desktop include a common feature set These features include bulk configuration and validation The bulk configuration features provide templating without templates These features include the capability to t...

Page 22: ...and CLI functions such as command completion and CLI help Replace Configuration Editor The Replace Configuration Editor application is available in the Configuration Desktop and allows you to replace the running configuration on the router with the contents of the Replace Configuration Editor window The Replace Configuration Editor provides general text editor functions such as copy paste redo and...

Page 23: ...site requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impair...

Page 24: ...uct Catalog at this URL http cisco com univercd cc td doc pcat Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the Cisco Systems technical user magazine for maximi...

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