Cisco DPC2203C, Installation And Operation Manual

Page 1: ...72 4017315 01 Rev B DPC2203C VoIP Cable Modem Installation and Operation Guide ...

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Page 3: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...s that may appear in this publication We reserve the right to change this publication at any time without notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2008 2012 C...

Page 5: ... you are qualified to do so 20070112 SysInstaller 820 English Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ...

Page 6: ...ng aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert 20070112 SysInstaller 820 German Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación dist...

Page 7: ...the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet If this product connects to coaxial cable wiring be sure the cable system is grounded earthed Grounding provides some protection against voltage surges and built up static charges Protect the Product from Lightning For added protection unplug this apparatus during lightning storms or when ...

Page 8: ...o the product Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable surface Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not install this apparatus in an en...

Page 9: ... damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped Check Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It ...

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Page 11: ... company or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numb...

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Page 13: ...ers 23 Chapter 3 Installing the DPC2203C for Telephone Service 25 Telephone Requirements 26 About the Battery 27 Mount the Cable Modem on a Wall Optional 29 Install the Cable Modem to Provide Telephone Service 31 Chapter 4 Troubleshooting the Installation 35 Troubleshooting Overview 37 Functions of Front Panel LED Status Indicators 38 Powering Options 41 No Downstream Signal Lock 43 Ranging Not Co...

Page 14: ... 72 4017315 01 Rev B Chapter 5 Operating the DPC2203C 57 WebWizard 58 Appendix A Specifications 67 Technical Specifications 68 Appendix B Cable Modem Warranty and RMA Information 73 Warranty and RMA Information 74 ...

Page 15: ...guide provides the following design performance and technical information for understanding basic VoIP and cable modem operation and function to familiarize you with the DPC2203C Design and performance features Theory of operation for cable modems Procedures for installing operating maintaining and troubleshooting the DPC2203C using the Cable Modem Access Protection and WebWizard features Appendix...

Page 16: ...About This Guide xvi 72 4017315 01 Rev B Document Version This is the second release of this document ...

Page 17: ...provide connectivity for high speed data services or other Internet appliances The DPC2203C modem also includes an internal Lithium Ion cartridge style battery for convenient backup power This chapter provides an overview of the outstanding design and performance features of the DPC2203C the front and back panel components of the cable modem and a theory of operation for cable modems for successfu...

Page 18: ...ailable to support session initiation protocol SIP call signaling G 711 and G 728 codecs other codecs are available upon request Echo cancellation Voice activation detection VAD Comfort noise generation CNG WebWizard browser based graphical user interface for simple setup Up to eight front panel LED status indicators provide an easy to understand display that shows cable modem status and real time...

Page 19: ... results and eliminates the need to load additional setup software on the consumer premise equipment CPE In addition as many as eight front panel LED status indicators provide an informative and easy to understand display that indicates cable modem status along with a visual feedback of real time data transmissions and modem operating status Note For more information on the WebWizard feature see W...

Page 20: ...en when the cable modem is registered on the network and fully operational This indicator blinks to indicate one of the following conditions The cable modem is booting up and not ready for data The cable modem is scanning the network and attempting to register The cable modem has lost registration on the network and will continue blinking until it registers again 5 LINK Illuminates solid green to ...

Page 21: ...ate continuously to indicate that the cable mode is active and fully operational LEDs may behave differently when the cable modem is running on battery power without AC power optional model only Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED blinks to indicate that the unit is operating under battery power but AC power has failed ...

Page 22: ...dapter that is provided with your cable modem 2 TEL 1 TEL 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 3 ETHERNET RJ 45 Ethernet port connects to the 10 100base T Ethernet port on your PC or your home network 4 USB 12 Mbps USB 1 1 port connects to the USB port on your PC 5 REBOOT EMTA Pressing this switch reboots the EMTA Pressing this switch ...

Page 23: ...Upstream Parameters 3 Adjust Timing Offset and Power Level 4 Establish IP Connectivity 5 Establish Time of Day 6 Transfer Operational Parameters 7 Register with the Cable Modem Termination System CMTS 8 Initialize Baseline Privacy Scan for Downstream Channel When a cable modem powers on the cable modem starts to scan the network for the CMTS downstream channel The downstream channel is the channel...

Page 24: ...mittee NTSC Harmonic Related Carrier HRC frequency plan in 6 0003 MHz increments Important There are specialized frequency plans to optimize the acquisition of the downstream signal that depend on the video format used in the country of deployment Check with the representative who handles your account for more information about alternate scanning routines outside of North America Improved Downstre...

Page 25: ...modem starts to scan again at the next available channel Adjust Timing Offset and Power Level After the cable modem obtains its upstream parameters it begins the ranging and automatic adjustments stage In this stage the cable modem adjusts the timing offset and the power level for communicating with the CMTS The cable modem uses MAC messages to determine the upstream channel frequency and adjusts ...

Page 26: ...interface This stage allows the cable modem to know the system time so that when the cable modem logs an event it associates a time with that event Note The cable modem can operate without establishing the time of day however it logs the failure generates an alert to simple network management protocol SNMP and then proceeds to the next stage The cable modem periodically repeats this stage to attem...

Page 27: ...he scan for downstream channel stage or reestablish ranging on a new upstream channel Register with the CMTS After the cable modem completes the transfer operational parameters stage the cable modem now registers with the CMTS After the cable modem receives a reply from the CMTS confirming its registration request the cable modem is now authorized to forward network traffic from the CPE Initialize...

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Page 29: ... to assist you in placing installing configuring operating and troubleshooting the DPC2203C for high speed Internet service 2 Chapter 2 Installing the DPC2203C for Internet Service In This Chapter Before You Begin 14 Install the Cable Modem 18 Configure TCP IP 20 Install USB Drivers 23 ...

Page 30: ...d headend equipment refer to the documentation provided with your network and headend equipment Equipment Checklist Before you install the cable modem check the items in the carton The carton contains the following items except as noted One cable modem DPC2203C One Ethernet cable CAT5 RJ 45 One USB cable One power adapter with power cord One CD ROM containing the user guide and the USB drivers One...

Page 31: ...r later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed An active 10 100Base T Ethernet network interface card NIC installed in your PC USB Requirements A PC with a Microsoft Windows 2000 Windows XP or Windows Vista operating system A host USB port installed in your PC Telephony Requirements RJ 11 telephone jacks to connect to home telephone wiring to c...

Page 32: ...rovider the following information The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by The following illustration shows a sample bar code label No...

Page 33: ...ets and other devices Think about the layout of your home or office and consult with your service provider to select the best location for your cable modem Read this user guide thoroughly before you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are...

Page 34: ...e modem setup and configuration WARNING To avoid personal injury or damage to your equipment follow these steps in the exact order shown 1 Choose an appropriate and safe location to install the cable modem close to a power source an active cable connection your PC if using high speed Internet and your telephone lines if using VoIP Note The cable modem can be positioned freestanding horizontally or...

Page 35: ... Connect telephone port TEL1 or Line 1 depending on your model to your home telephone jack If your home is wired for a second telephone circuit the connect TEL2 or Line 2 depending on your model to the second telephone circuit 7 Connect the active RF coaxial cable to the CABLE connector Note Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 8 The cable modem wi...

Page 36: ...window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now conf...

Page 37: ...7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and then select Obtain an IP address automatically 9 Click the Gateway tab and verify that these fields are empty If they are not...

Page 38: ...he upper right corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the ...

Page 39: ...ck Continue Anyway in the Hardware Installation window to continue the installation The Found New Hardware Wizard window reopens with a message that the installation has finished 6 Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use 7 Try to access the Internet If you cannot access the Internet go to Troubleshoo...

Page 40: ... further assistance Installing USB Drivers on Windows 98SE and Windows ME Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green The Add New Hardware Wizard window opens 3 Click Next in the Add New Hardware Wizard window 4 Select Search for th...

Page 41: ...ling configuring operating and troubleshooting the DPC2203C for telephone service 3 Chapter 3 Installing the DPC2203C for Telephone Service In This Chapter Telephone Requirements 26 About the Battery 27 Mount the Cable Modem on a Wall Optional 29 Install the Cable Modem to Provide Telephone Service 31 ...

Page 42: ...lephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices s...

Page 43: ...ly as soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates Important It may take as long as 24 hours for the battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need to remove the battery follow the procedures found in Removing and Replacing the Batteries...

Page 44: ... the modem over 2 Gently release the latch to open the battery cover and gain access to the battery compartment 3 Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment 4 Insert a new battery into the battery compartment 5 Close the battery compartment door The battery lock will automatically re engage Important It can tak...

Page 45: ...ing or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Two wall anchors for 8 x 1 inch screws Two 8 x 1 inch pan head sheet metal screws Drill with a 3 16 in wood or masonry bit A copy of the wall mounting ill...

Page 46: ...cable modem into a drywall or concrete surface where a wooden stud is not available If yes drive the anchor bolts into the wall and then go to step 3 If no go to step 3 3 Install the mounting screws into the wall or the anchor bolts as appropriate and leave a gap of about 1 4 in between the screw head and the wall 4 Verify that no cables or wires are connected to the cable modem 5 Lift the cable m...

Page 47: ...viding telephone service WARNING To avoid personal injury follow the installation instructions in the exact order shown Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service Hazardous e...

Page 48: ...up and enabled by the telephone service provider The two center conductors pins 3 and 4 on the RJ 11 connector provide electrical connections to directly attached telephone devices or to a permanently installed in home telephone wiring network The telephone port labeled Line 1 also supports multi line telephone devices Line 1 is supported on pins 3 and 4 and Line 2 is supported on pins 2 and 5 The...

Page 49: ...l stops blinking and illuminates continuously Note Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls This process may take several minutes Notes The TEL 1 and TEL 2 LED status indicators on ...

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Page 51: ...modem installers and network support engineers Important For all of the scenarios listed in this chapter you will have full access to the WebWizard from the CPE until the cable modem is registered on the network The vendor specific MIB for controlling access to the WebWizard does not take effect until after the cable modem registers with the CMTS 4 Chapter 4 Troubleshooting the Installation In Thi...

Page 52: ...Chapter 4 Troubleshooting the Installation 36 72 4017315 01 Rev B ...

Page 53: ...mary of Front Panel LED Status Indicators AC Power applied The following table provides a summary of the visual status of the front panel LED status indicators for the various cable modem situations and conditions described in this chapter when AC power is applied to the cable modem Use this table as a quick reference for troubleshooting your cable modem Note Detailed troubleshooting procedures fo...

Page 54: ...e corresponding appearance of the cable modem front panel LED status indicators during power up calibration and registration on the network when AC power is applied to the cable modem Use this chart to troubleshoot the power up calibration and registration process of your cable modem Note After the cable modem completes step 10 Registering with Call Agent the modem proceeds immediately to Normal O...

Page 55: ...thernet and USB devices connected to the modem at the same time when data is transferred through only one of the devices Ethernet or USB the LED illuminates continuously Whenever data is sent through both data ports Ethernet and USB the LED blinks as described above 6 TEL 1 On When telephony service is enabled Blinks When Line 1 is in use 7 TEL 2 On When telephony service is enabled Blinks When Li...

Page 56: ...l Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access when the modem is operating on battery power or when a software download is in progress ...

Page 57: ... Power Saving Mode or in Normal Operating mode depending on how the cable modem has been configured by the service provider AC power must be available in order to charge the battery The following table illustrates the status of the front panel LED status indicators when the no power condition exists LED Label Status 1 POWER OFF Blinks if on battery power 2 DS OFF 3 US OFF 4 ONLINE OFF 5 LINK OFF 6...

Page 58: ...he power cord to the cable modem 2 Verify correct connection of the power cord to an AC electrical outlet 3 If a wall switch controls the AC electrical outlet verify that the wall switch is in the ON position 4 Verify that the AC electrical outlet is working properly 5 Replace the power cord 6 Replace the cable modem ...

Page 59: ...N or BLINKING 6 TEL 1 OFF 7 TEL 2 OFF 8 BATTERY ON WHEN BATTERY IS CHARGED BLINKING WHEN BATTERY CHARGE IS LOW OFF WHEN BATTERY NEEDS TO BE REPLACED IF OBSERVED WITH AC POWER APPLIED TO THE MODEM Check and Correct 1 On initial installation or after a reset allow the cable modem 5 to 8 minutes to locate and lock on to the downstream channel 2 Using the Web browser on the PC attached to the cable mo...

Page 60: ...2 4017315 01 Rev B 5 Is the ratio outside of the operating range If yes correct the downstream channel to the cable modem If no go to step 6 6 Check the status of the CMTS 7 Check the status of the CMTS signal on the node attached to the cable modem ...

Page 61: ...ion exists LED Label Status 1 POWER ON 2 DS ON 3 US BLINKING 4 ONLINE OFF 5 LINK ON or BLINKING 6 TEL 1 OFF 7 TEL 2 OFF 8 BATTERY ON WHEN BATTERY IS CHARGED BLINKING WHEN BATTERY CHARGE IS LOW OFF WHEN BATTERY NEEDS TO BE REPLACED IF OBSERVED WITH AC POWER APPLIED TO THE MODEM Check and Correct 1 Using the Web browser on the PC attached to the cable modem access the WebWizard by entering the follo...

Page 62: ...01 Rev B 4 Is the upstream level or the ratio outside of the operating range If yes correct the upstream channel to the cable modem If no go to step 5 5 Check the status of the CMTS 6 Check the status of the CMTS signal on the node attached to the cable modem ...

Page 63: ...t Configuration Protocol DHCP If the cable modem fails the establish IP connectivity stage it returns back to the scan for downstream channel stage Note For more information on this process see Establish IP Connectivity on page 10 The following table illustrates the status of the front panel LED status indicators when the IP connectivity not complete condition exists LED Label Status 1 POWER ON 2 ...

Page 64: ...list appears Example The following list shows an example of the Cable Modem Status list that you could use to check the status of your cable modem notReady notSynchronized phySynchronized usParametersAcquired rangingComplete The cable modem should be at this status ipComplete 3 If the cable modem shows the status of rangingComplete the cable modem has a problem receiving the DHCP response from the...

Page 65: ...ownstream scan After the cable modem completes the transfer operational parameters stage the cable modem is able to register with the CMTS Note The CMTS may reject the registration of the cable modem or the CMTS may be unable to provide certain services requested by the cable modem The following table illustrates the status of the front panel LED status indicators when the registration not complet...

Page 66: ...nnectivity Not Complete on page 47 4 On the Status page of the WebWizard verify that the configuration file name displays in the Configuration field Note This configuration file name is the name of the configuration file you created 5 Does the configuration file name exist If yes go to step 6 If no verify that the TFTP server is receiving the request and responding to the cable modem 6 Access the ...

Page 67: ...cted and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that TCP IP is properly installed and configured on all devices if you are using the Ethernet connections Verify that you have followed the procedure in Install USB Drivers on page 23 if you are using the USB connection Verify that you have called your service provide...

Page 68: ...our PC Renewing the IP Address on Windows NT 2000 or XP Systems 1 Click Start and then click Run The Run window opens 2 Type cmd in the Open field and click OK A window with a command prompt opens 3 Type ipconfig release at the C prompt and press Enter The system releases the IP address 4 Type ipconfig renew at the C prompt and press Enter The system displays a new IP address 5 Click the X in the ...

Page 69: ...the Finder Scroll down to Control Panels and then click TCP IP 8 Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode 9 Click Advanced in the User Mode window and then click OK 10 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the ...

Page 70: ... to the wrong RJ 11 port on the cable modem The cable modem has two telephone ports Verify that you are connected to the correct telephone port There may be a problem with your telephone set Use a different telephone set and listen to hear dial tone There may be a problem with your home telephone wiring Use a telephone and connect directly to the same RJ 11 port on the back of the unit If the dial...

Page 71: ... using an existing telephone number Q Do I automatically receive high speed Internet service with the cable modem A Your cable modem may be used to provide telephone service high speed Internet service or both services Your cable service provider enables Internet service Contact your cable service provider for more information if you are not currently subscribing to Internet service Q How many tel...

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Page 73: ...rovides a description of WebWizard features along with sample WebWizard HTML pages Access to these HTML pages is defined and configured by the system operator therefore you may or may not have access to the WebWizard The system operator can enable other pages after registration by using a configuration variable 5 Chapter 5 Operating the DPC2203C In This Chapter WebWizard 58 ...

Page 74: ...tatus WebWizard Features The WebWizard includes the following outstanding features Web browser based interface Industry standard IP addressing scheme Multiple levels of access Integrated DHCP and HTML server Hyperlinks to facilitate access to our website WebWizard Operation After you power on the cable modem provides each connected CPE with a temporary IP address that allows the CPE s to access th...

Page 75: ...ed after a power outage the cable modem reboots normally Reset The cable modem returns to the factory default level of access when you activate the factory reset switch Press and hold the factory reset switch for 10 seconds to return the cable modem to its factory default settings ...

Page 76: ...n example of the System page The System page displays system information about the cable modem including the serial number MAC address software version hardware version and software build and revision information System Page Example The following illustration is an example of the System page ...

Page 77: ...f the System page The System page displays system information about the cable modem including the serial number MAC address software version hardware version and software build and revision information Signal Page Example The following illustration is an example of the Signal page ...

Page 78: ...us Page This section provides an example of the Status page The Status page displays information about the status of the communications between the cable modem and the cable modem network Status Page Example The following illustration is an example of the Status page ...

Page 79: ...rovides important information that can be used to resolve problems with your cable modem Notes The Event Log displays on both the Basic and Advanced tabs The Event Log page displays events in the order they occur with the most recent event at the top of the list Event Log Example The following illustration is an example of the Log page ...

Page 80: ...4017315 01 Rev B EMTAPage This section provides an example of the EMTA page The EMTA page provides important information about the current status of your cable modem EMTA Page Example The following illustration is an example of the EMTA page ...

Page 81: ... LAN Access HTTP WAN Access You can set these sections to one of the following three states Disable The subscriber cannot access the pages associated with this section Basic The subscriber can access only the Basic tab for the pages associated with this section Advanced The subscriber can access the Advanced tab for the pages associated with this section Notes The CPE can access this page prior to...

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Page 83: ...72 4017315 01 Rev B 67 A Appx auto letter Appendix A Specifications Introduction This appendix contains the technical specifications for the DPC2203C In This Appendix Technical Specifications 68 ...

Page 84: ...ching Configurable PacketCable lite MTA config file provisioning without security Configurable for non PacketCable MTA configuration using DOCSIS config file CODECs Standard G 711 µ and A law and G 728 Software upgradable to support other CODEC combinations including G 711 T 38 Fax Relay iLBC and BV16 G 711 and G 729 G 711 and G 729 a e G 711 and BV16 and BV32 High fidelity near CD quality G 711 a...

Page 85: ...21 1999 Call Connection Quality Monitoring RTCP RFC1889 RFC1890 SNMP MIB for last call quality statistics Dialing Modes DTMF and configurable pulse dial support DTMF Relay RFC2833 including fast 40mS DTMF Relay for alarm system signaling compatibility Layer 2 Quality of Service Full PacketCable secure DQOS with GateID including UGS and UGS AD DQOS Lite support including UGS and UGS AD Layer 3 Qual...

Page 86: ...igurable balanced ring with optional DC offset Max phone line distance Supports up to 1000 ft of AWG26 wire 0 4mm on each phone line Supports operation with typical in home telephone wiring Country specific telephone parameters supported United States Japan United Kingdom Germany France Belgium Netherlands Finland Italy Switzerland Sweden Denmark Brazil ETSI 101 909 18 High Speed Data Simultaneous...

Page 87: ...DMA and SCDMA Bandwidth 200 kHz to 6 4 MHz Operating Level Range TDMA 8 to 61 dBmV SCDMA 8 to 61 dBmV Output Impedance 75 ohms Electrical Input Voltage Standard housing 12 VDC Optional housing battery backup 15 VDC Power Consumption modem module 4 Watts on hook Data Ports One 1 RJ 45 Ethernet port 10 100Base T auto sensing with auto MDIX One 1 USB 1 1 Type 2 RF One 1 female F type Telephone Fax Tw...

Page 88: ... Standard housing 5 9 in x 5 3 in x 1 4 in 15 cm x 13 5 cm x 3 5 cm Optional housing battery backup 5 9 in x 5 3 in x 2 625 in 15 cm x 13 5 cm x 6 5 cm Weight approximate Standard housing 10 16 oz 0 29 kg Optional housing battery backup 12 6 oz 0 36 kg no battery Operating Temperature 32 to 104 F 0 to 40 C Operating Humidity 0 90 RH non condensing Storage Temperature 4 to 158 F 20 to 70 C Standard...

Page 89: ...er Appendix B Cable Modem Warranty and RMA Information Introduction This appendix contains cable modem Warranty and Return Materials Authorization RMA information and includes an FAQ section In This Appendix Warranty and RMA Information 74 ...

Page 90: ...onditioned cable modem or parts with equivalent or enhanced features All repair or replacement of the cable modem must be performed by us or by an Authorized Service Provider Reconditioned cable modems or parts will be equal in performance to the original cable modem or parts All original cable modems or parts we replace become our property Any replaced or repaired cable modem or part is warranted...

Page 91: ...ter the original purchaser of the cable modem transfers the cable modem to a subsequent owner A cable modem with a trade name or logo other than our logo A cable modem that has been modified or incorporated into other products or is used for institutional or other commercial purposes A cable modem purchased or serviced outside the U S A and or Canada Cosmetic problems or defects resulting from nor...

Page 92: ...your requirements or that the operation of the cable modem will be uninterrupted or error free We are not responsible for problems caused by changes in the operating characteristics of the hardware or software you are using that are made after the release date of the version of software accompanying the cable modem nor are we responsible for problems in the interaction of the cable modem with any ...

Page 93: ...to know the model number quantity of product returns and the reason for product return together with the repair disposition authority and details of any current Service Contract entered into with us An RMA fax request form is available upon request Complete the RMA fax request form and fax it to Customer Service fax number 770 236 5477 Or you can contact Cisco Services Latin America Telephone our ...

Page 94: ...equest form and fax it to Customer Service fax number 44 0 1923 269018 Or you can contact Cisco Services Important It is important to tell the Customer Service Representative the quantity of defective cable modems and defective external power supplies you are returning PLEASE DO NOT RETURN NON DEFECTIVE POWER SUPPLIES POWER CORDS AND ACCESSORY CABLES Should you require that we ship replacement Eth...

Page 95: ...be refused and returned to you at your expense 7 The RMA number should be clearly marked on all returned boxes and packages including all accompanying paperwork RMAs received by the Factory Service receiving department that are not clearly marked may be refused and returned to you at your expense 8 International shipments should be consigned to us with the notified party on the airway bill stated ...

Page 96: ...he time the RMA was issued and where charges have been incurred for which there is no covering purchase order the following conditions apply Completed repairs that are aged greater than 30 days following the end of repair for which no purchase order number or letter of credit L C is provided will incur an interest charge of 1 5 per month of the repair charges Completed repairs that are aged greate...

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Page 98: ...ious trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2008 2012 Cisco and or its affiliates All rights reserved September 2012 Printed in USA Part Number 72 4017315 01 Rev B ...