Cisco DPC3000 User Manual Download

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Cisco Model DPC3000 and EPC3000
DOCSIS 3.0 4x4 Cable Modem
User Guide

In This Document

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IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2

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FCC Compliance ......................................................................................................... 7

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CE Compliance ............................................................................................................ 8

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Introducing the DPC3000 and EPC3000 ................................................................ 10

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What's in the Carton? ............................................................................................... 12

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Front Panel Description ........................................................................................... 13

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Back Panel Description ............................................................................................ 14

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What Are the System Requirements for Internet Service? .................................. 15

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How Do I Set Up My High-Speed Internet Access Account? ............................ 16

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Where Is the Best Location for My Cable Modem?.............................................. 17

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How Do I Mount the Cable Modem on the Wall? ............................................... 18

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How Do I Connect My Devices to Use the Internet? ........................................... 21

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Connecting the Cable Modem for High-Speed Data Service ............................. 22

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Installing USB Drivers .............................................................................................. 24

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Frequently Asked Questions ................................................................................... 26

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Tips for Improved Performance ............................................................................. 31

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Front Panel LED Status Indicator Functions ......................................................... 32

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Notices ........................................................................................................................ 35

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For Information ......................................................................................................... 36

Summary of Contents for DPC3000

Page 1: ...re the System Requirements for Internet Service 15 How Do I Set Up My High Speed Internet Access Account 16 Where Is the Best Location for My Cable Modem 17 How Do I Mount the Cable Modem on the Wall 18 How Do I Connect My Devices to Use the Internet 21 Connecting the Cable Modem for High Speed Data Service 22 Installing USB Drivers 24 Frequently Asked Questions 26 Tips for Improved Performance 31...

Page 2: ...e operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...Bedienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las conte...

Page 4: ...he point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long...

Page 5: ...e products Provide Ventilation and Select a Location Remove all packaging material before applying power to the product Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable surface Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such...

Page 6: ...rranty will be void This product contains no user serviceable parts Check Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables 20090...

Page 7: ...ced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC ...

Page 8: ...r provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements Note The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation ...

Page 9: ...ng the assessment of the product against the requirements of the Directive 1999 5 EC EMC EN 55022 and EN 55024 EN 61000 3 2 and EN 61000 3 3 Safety EN 60950 1 This product conforms to the following European directives 1999 5 EC 2006 95 EC 2004 108 EC 20090312 CE_Modem EMTA ...

Page 10: ...d helps enable trouble free downloading and sharing files and photos with your family and friends Includes bridged Gigabit Ethernet GigE and 10 100BASE T auto sensing auto MDIX Ethernet ports Some models also include a USB 2 0 data port for high speed data services to other devices Supports up to 64 users 1 USB port and up to 63 users on user supplied Ethernet hubs Allows you to attach multiple de...

Page 11: ...tallation Uses an attractive compact design and a versatile orientation to lie flat or stand vertically on a desktop or shelf or mount easily on a wall LED status indicators on the front panel provide an informative and easy to understand display that indicates the cable modem status and real time data transmission activity Management Allows automatic software upgrades by your service provider ...

Page 12: ... 45 Ethernet cable may not be provided with all modems One power adapter with power cord One USB cable USB cable may not be provided with all modems One CD ROM containing the user guide and the USB drivers If any of these items are missing or damaged please contact your service provider for assistance Note You will need an optional cable signal splitter and additional standard RF coaxial cables if...

Page 13: ...e modem 2 DS Downstream Illuminates to indicate that the cable modem is locked onto the downstream signal s The DS LED blinks to indicate that the cable modem is scanning for the downstream signal 3 US Upstream Illuminates to indicate the upstream connection is operational 4 ONLINE Illuminates when the cable modem is registered on the network and fully operational 5 LINK Off when no Ethernet USB d...

Page 14: ...and power cord that is provided with your cable modem 2 ETHERNET Bridged RJ 45 1000 100BASE T Ethernet port connects to the Ethernet port on your PC 3 USB USB 2 0 port connects to the USB port on your PC Note The USB port may not be included on all modems 4 REBOOT Reset to Default momentary switch Factory Reset Note This button is for maintenance purposes only Do not use unless told to do so by yo...

Page 15: ...m System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed ...

Page 16: ...ernet services You will need to give your service provider the following information The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC T...

Page 17: ...efore you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC witho...

Page 18: ...ss to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Two wall anchors for 8 x 1 inch screws Two 8 x 1 inch pan head sheet metal screws Drill with a 3 16 inch wood or masonry bit A copy of the wall mounting illustrations shown on the following page...

Page 19: ...he Wall Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 20: ...ing the cable modem into a drywall or concrete surface where a wooden stud is not available If yes drive the anchor bolts into the wall and then go to step 6 If no go to step 6 6 Install the mounting screws into the wall or the anchor bolts as appropriate and leave a gap of about 1 4 inch between the screw head and the wall 7 Verify that no cables or wires are connected to the cable modem 8 Lift t...

Page 21: ...et devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking option...

Page 22: ...rom the same cable connection you will need to install a cable signal splitter not included Always check with your service provider before using a splitter as a splitter may degrade the signal 4 Connect your PC to the cable modem using either of the following methods Ethernet Connection Locate the yellow Ethernet cable connect one end of the Ethernet cable to the Ethernet port on your PC and then ...

Page 23: ... status indicators on the front panel stop blinking and remain ON continuously 6 Plug in and power on your PC and other home network devices The modem LINK LED on the cable modem corresponding to the connected devices should be ON or BLINKING 7 Once the cable modem is online most Internet devices will have immediate Internet access Note If your PC does not have Internet access refer to the How Do ...

Page 24: ... USB cable to your computer s USB port Then connect the other end of the USB cable to the USB port on the modem 4 Click Next in the Found New Hardware Wizard window 5 Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard window and then click Next 6 Select CD ROM drives in the Found New Hardware Wizard window and then click Next 7 Click Next in the Found Ne...

Page 25: ... removable media floppy CD ROM in the Found New Hardware Wizard window and then click Next 5 Click Continue Anyway in the Hardware Installation window to continue the installation The Found New Hardware Wizard window reopens with a message that the installation has finished 6 Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices ar...

Page 26: ...verify that your PC contains the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 C...

Page 27: ...ault Start Menu select Connect to choose Show all connections and then go to step 2 If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window 3 Click Properties in the Local Area Connection St...

Page 28: ... times then release the keys and let the computer restart 9 When your computer fully reboots repeat steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance Q How Do I Renew the IPAddress on My PC A If your PC cannot access the Internet after...

Page 29: ...ll your service provider to inquire about professional installation A professional installation ensures proper cable connection to the modem and to your PC and it ensures the proper configuration of all hardware and software settings Contact your service provider for more information about installation Q How does the cable modem connect to my computer A The cable modem connects to the USB port or ...

Page 30: ...that your computer has an Ethernet card and that the Ethernet driver software is properly installed If you purchase and install an Ethernet card follow the installation instructions very carefully Verify the status of the front panel status indicator lights The cable modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you s...

Page 31: ...that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in Installing USB Drivers on page 24 if you are using the USB connection Verify that you have called your service provider and given...

Page 32: ...ete the modem proceeds immediately to step 9 Normal Operations See the table in Normal Operations on page 33 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 8 Front Panel Indicator Power Up Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Registering Registration Complete 1 POWER On On On On On On On On 2 DS Bl...

Page 33: ... USB port and no data is being sent to or from the modem BLINKS When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem OFF When no devices are connected to either the Ethernet or USB ports Notes When both Ethernet and USB devices are connected to the modem at the same time and data is being transferred through ...

Page 34: ...N When a single device is connected to either the Ethernet or USB port and no data is being sent to or from the modem BLINKS When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem OFF When no devices are connected to either the Ethernet or USB ports Notes When both Ethernet and USB devices are connected to the ...

Page 35: ...copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2008 2009 2012 Cisco and or its affiliates All rights reserved Printed in the United States of America Information in this publication is subject to change without notice No part of this publication may be reproduced or transmitted in any form...

Page 36: ...rvices for assistance Follow the menu options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently ...

Page 37: ......

Page 38: ...various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2008 2009 2012 Cisco and or its affiliates All rights reserved June 2012 Printed in USA Part Number 4023034 Rev D ...

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