Cisco DPC3925, User Manual

Page 1: ...ervice 19 Where Is the Best Location for My DOCSIS Residential Gateway 21 How Do I Mount the Modem on a Wall Optional 22 What Are the Requirements for Telephone Service 25 How Do I Connect My Gateway for Internet and Telephone Service 26 How Do I Configure My DOCSIS Residential Gateway 29 Configure Wireless Settings 38 Configure Security 54 Control Access to the Gateway 63 Configure Applications a...

Page 2: ...e operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...Bedienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las conte...

Page 4: ...with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been d...

Page 5: ...tall this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects WARNING Avoid electric shock and fire hazard Do not expose this produc...

Page 6: ... safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric sh...

Page 7: ...ent The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your service provider for any questions you ...

Page 8: ...n per RSS 102 Rev 2 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance EU This system has been evaluated for RF exposure for humans in reference to the ICNIRP International Commission on Non Ionizing Radiation Protection limits The evaluation was based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations and...

Page 9: ...TE Directive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements ...

Page 10: ...sations dans d autres parties de la bande 2 4 GHz Consultez http www arcep fr pour de plus amples détails Italy This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www c...

Page 11: ...IMPORTANT SAFETY INSTRUCTIONS 4021192 Rev B 11 Antennas Use only the antenna supplied with the product 20090312 CE_Gateway ...

Page 12: ...h speed Internet and digital telephone service for your home or office Refer to the appropriate section in this guide for the specific information you need for your situation Contact your service provider for more information about subscribing to these services Benefits and Features Your new DPC3925 and EPC3925 residential gateway offers the following outstanding benefits and features Compliant wi...

Page 13: ...orresponding cables simplify installation and setup DOCSIS 5 compliant LED labeling and behavior provides a user and technician friendly method to check operational status and act as a troubleshooting tool Allows automatic software upgrades by your service provider ...

Page 14: ... One Ethernet cable CAT5 RJ 45 One CD ROM If any of these items are missing or damaged please contact your service provider for assistance Notes You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless residential gat...

Page 15: ...device is connected to one of the Ethernet ports BLINKING indicates that data is being transferred over the Ethernet connection 6 USB ON a device is connected to the USB port BLINKING indicates that data is being transferred over the USB connection 7 WIRELESS LINK ON the Wireless Access Point is operational BLINKING indicates that data is being transferred over the wireless connection OFF indicate...

Page 16: ...that is provided with your residential gateway 2 ON OFF SWITCH European models only Allows you to power of the residential gateway without removing the power cord 3 MAC ADDRESS LABEL Displays the MAC address of the residential gateway 4 TELEPHONE 1 and 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 5 USB Connects to selected client devices 6 ETH...

Page 17: ...9 RESET A momentary pressing 1 2 seconds of this switch reboots the EMTA Pressing the switch for more than ten seconds first causes a reset to factory default of all settings and then reboots the gateway CAUTION The Reset button is for maintenance purposes only Do not use unless instructed to do so by your cable or telephone service provider Doing so may cause you to lose any cable modem settings ...

Page 18: ...ou will also need an active cable input line and an Internet connection Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 2000 operating system or later with TCP IP p...

Page 19: ...our Internet Service Provider ISP Internet access enables you to send and receive e mail access the World Wide Web and receive other Internet services You will need to give your service provider the following information The serial number of the modem The Media Access Control MAC address of the modem CM MAC Other MAC address numbers as needed These numbers appear on a bar code label located on the...

Page 20: ... address information listed previously in this section I Want to Use theApplication Server for Telephone Service You will also need to set up a telephone account with your local service provider to use your residential gateway for telephone service When you contact your service provider you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign...

Page 21: ...ed for an additional RF coaxial outlet Choose a location for the residential gateway that is adjacent to your telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the residential gateway to provide service to several telephones a professional installer can connect the residential gateway to your existing home telephone wiring To minimize changes ...

Page 22: ...le to easily reach the residential gateway without strain Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Tw...

Page 23: ...Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 24: ...unting screws into the anchor bolts leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 3 Install the mounting screws into the wall leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 4 Verify that no cables or wires are connected to the residential gateway 5 Lift the residential gateway into position Slip the large end of both mounti...

Page 25: ...ed each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices should use the center 2 pins of the RJ 11 connectors to connect to the residential gateway...

Page 26: ...ling Internet Devices Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking options that are available to you Connecting the Residential Gateway for High Speed Data and Telephone Service The following installation procedure ensures proper setup and configuration for th...

Page 27: ...then unplug them from the power source 3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway Note To connect a TV DHCT set top or VCR from the same cable connection you will need to install a cable signal splitter not included Always check with your service provider before using a splitter as a splitter may degra...

Page 28: ... 11 may require an external adapter sold separately 6 Locate the AC power cord provided with your residential gateway Insert one end of the power cord into the AC connector on the back of the residential gateway Then plug the AC power cord into an AC outlet to power up the residential gateway The residential gateway will perform an automatic search to locate and sign on to the broadband data netwo...

Page 29: ...anized in the order shown on the Setup page Important The WebWizard pages and the examples shown in this section are for illustration purposes only Your pages may differ from the pages shown in this guide The pages shown in this guide also represent the default values for the device Note If you are not familiar with the network configuration procedures detailed in this section contact your service...

Page 30: ...nagement page in the forefront You can use the Administration Management page to change your User Name and Password At this point you are logged into the gateway You can select any of the setup and management web pages However you were directed to the Administration Management to serve as a reminder to set up a new password Important We highly recommend that you set up a new password to safeguard ...

Page 31: ...s the gateway This serves as a reminder to set up your personalized password Once you have personalized your Password subsequent logins will take you directly to the Setup Quick Setup page 5 After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Setup Quick Setup The Setup Quick Setup page is the first page to open after you have logged on to your gate...

Page 32: ...ou make your selections click Save Settings to apply your changes or click Cancel Changes to cancel Section Field Description Change Password User Name Displays the user name for the operator currently logged in Change Password to Allows you to change your password Re Enter New Password Allows you to re enter the new password You must enter the same password as the one entered in the field Change ...

Page 33: ...twork If you select Disable then your wireless network is not secure and any wireless device within range may connect to it See Wireless Security on page 42 for detailed descriptions of wireless security modes Note The factory default Wireless Security Mode is WPA or WPA2 Personal Encryption Allows you to select a level of encryption based on the wireless security mode you choose See Wireless Secu...

Page 34: ...es we recommend that you do not change these settings If you change these values incorrectly you can lose Internet access Select the Lan Setup tab to open the Setup Lan Setup page Configuring Your Network Settings Use the descriptions and instructions in the following table to configure the network settings for your residential gateway After you make your selections click Save Settings to apply yo...

Page 35: ... assigned DHCP IP Addresses in the Lan Setup page The Pre assigned DHCP IP Addresses page opens This page allows you to assign a specific IP address to a PC or other device when they request an IP address using DHCP Only addresses within the range of the gateway s DHCP address pool can be reserved with this feature Notes The Add Static IP button adds the Static IP address to the list of pre assign...

Page 36: ...a PC or other client devices to discover the public IP address associated with a URL or the name based address of a website You can manually specify which DNS servers are to be used by devices in your network by entered the IP addresses of those servers in these fields Otherwise the gateway will forward the DNCS server information from your service provider automatically The default is to leave th...

Page 37: ...ll not work without a valid account To set up a DDNS account open your browser and enter www DynDNS org in the address bar Follow the instructions on the website to set up an account To enable DDNS follow these steps 1 On the DDNS page select www DynDNS org as your DDNS server 2 Configure the following fields User Name Password Host Name 3 Click Save Settings The device will now advise the DDNS se...

Page 38: ...Basic Settings page The Wireless Basic Settings page allows you to choose your wireless network mode and other basic features Wireless Network Enable or Disable Wireless Configuration Manual or Wi Fi Protected Setup WPS Network Mode Radio Band Channel Width Standard Channel Wireless Network Name SSID Wi Fi Protected Setup WPS When you select Wi Fi Protected Setup WPS as your wireless configuration...

Page 39: ...uration The Wi Fi Protected Setup feature automatically configures an encryption secured wireless network To use Wi Fi Protected Setup you must have at least one other device that supports Wi Fi Protected Setup in your network After you have configured your Wi Fi Protected Setup devices you can manually configure other devices WPS Push Button Setup Option 1 Press the Wi Fi Protected Setup button o...

Page 40: ...e gateway s Wi Fi Protected Setup PIN number that is displayed on the Wi Fi Protected Setup page Click the Register button in Option 3 then using any Wi Fi Protected Setup client utility or Microsoft Vista enter the gateway s Wi Fi Protected Setup PIN number into the client device to complete registration Wireless Configuration Manual Page Example Wireless Basic Settings Page Description Use the d...

Page 41: ... G Mixed B G N Mixed factory default Important When TKIP authentication only is selected B G N Mixed network mode is not available Radio Band Select Enabled 2 4GHz factory default or Enabled 5GHz Note The 5GHz radio band may not be supported on some models Channel Width Choose Standard 20 MHz Channel or Wide 40 MHz Channel Standard Channel Select one of the channels from the drop down list to corr...

Page 42: ...D Broadcast SSID When this box is checked factory default the gateway transmits or advertises its presence to other wireless devices Client devices can automatically detect the access point when this beacon is enabled Uncheck this box if you want to hide your network from wireless clients If you hide your network you will need to configure each of your wireless client devices manually Important Th...

Page 43: ...your wireless security setup you should choose a wireless passphrase that is easy for you to remember and hard for anyone else to guess The first time you connect a new wireless device to this network you may need to enter this passphrase into the appropriate setup section in the connected device To improve your network security do not give out this passphrase to unauthorized uses Please enter a p...

Page 44: ...ser authentication and stronger encryption keys than WEP WPA2 Personal aka WPA2 PSK or WPA2 Pre Shared Key provides the most secure standards based wireless networking WPA2 Personal incorporates AES Advanced Encryption Standard for data transmission Note Not all wireless adapters support WPA2 WPA is supported across a wider range of devices Whether you use WPA or WPA2 make sure to use a strong pas...

Page 45: ... from one of the following three WPA or WPA2 Enterprise modes WPA Enterprise WPA2 Enterprise WPA or WPA2 Enterprise Field Descriptions Encryption The default is TKIP AES RADIUS Server Enter the RADIUS server s IP address RADIUS Port Enter the port number used by the RADIUS server The default is 1812 Shared Key Enter the key used by the device and RADIUS server Key Renewal Enter a Key Renewal perio...

Page 46: ...work from access by unauthorized users Select the MAC Filter tab to open the Wireless MAC Filter page Wireless MAC Filter Page Description Use the descriptions and instructions in the following table to configure the MAC address filtering for the wireless network for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Sectio...

Page 47: ...rnet access MAC Address Filter List MAC Address Filter List The MAC Address Filter List displays users whose wireless access you want to control Click Wireless Client List to display a list of network users by MAC address From the To Sort by drop down menu you can sort the table by IP Address MAC Address Status Interface or Client Name To view the most up to date information click the Refresh butt...

Page 48: ...d Settings Page Description Use the descriptions and instructions in the following table to configure the advanced wireless settings for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel ...

Page 49: ...or 27 Mbps 2 19 5 or 40 5 Mbps 3 26 or 54 Mbps 4 39 or 81 Mbps 5 52 or 108 Mbps 6 58 5 or 121 5 Mbps 7 65 or 135 Mbps 8 13 or 27 Mbps 9 26 or 54 Mbps 10 39 or 81 Mbps 11 52 or 108 Mbps 12 78 or 162 Mbps 13 104 or 216 Mbps 14 117 or 243 Mbps 15 130 or 270 Mbps CTS Protection Mode CTS Clear To Send Protection Mode boosts the device s ability to catch all wireless transmissions but can severely decre...

Page 50: ...t error rate you may slightly increase the Fragmentation Threshold Setting the Fragmentation Threshold too low may result in poor network performance Only minor reduction of the default value is recommended In most cases it should remain at its default value of 2346 RTS Threshold The RTS Threshold determines at what packet size beyond which the ready to send clear to send RTS CTS mechanism is invo...

Page 51: ...ns in the following table to configure the wireless distribution system settings for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description WDS WDS MAC Address Displays the WDS MAC Address or BSSID of your gateway access point Allow Wireless Signal To Be Repeated by a Repeater Check this box to allow a...

Page 52: ...igh priority traffic Select the QoS tab to open the Wireless QoS page Wireless QoS Page Description Use the descriptions and instructions in the following table to configure each QoS setting After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Quality of Service QoS Wireless WMM Support If WMM Wi Fi Multimedia is supported b...

Page 53: ...ded for data services where transmission is important and packet loss is tolerable to a certain degree If you select Disable an acknowledge packet is returned for every packet received This provides a more reliable transmission but it increases traffic load which decreases performance Select the desired option Enable Disable factory default ...

Page 54: ... Firewall page Use the descriptions and instructions in the following table to configure the firewall for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Firewall SPI Firewall Protection SPI Firewall Protection blocks Denial of Service DoS attacks A DoS attack does not attempt to steal data or d...

Page 55: ...guage for websites If you select the Filter Java Applets feature you may not have access to Internet sites created using this programming language This feature also helps to protect the devices in your private network from irritating or malicious ActiveX controls that are sent unsolicited to devices in your private network from the Internet These ActiveX controls run automatically when they are re...

Page 56: ...cription VPN Passthrough IPSec Passthrough Enables disables Internet Protocol Security IPsec IPsec is a suite of protocols used to implement secure exchange of packets at the IP layer If you enable IPSec Passthrough applications that use IPsec IP Security can pass through the firewall To disable IPSec Passthrough select Disable Select the desired option Enable factory default Disable PPTP Passthro...

Page 57: ...ernet IP frame allowing the data to pass between networks securely and seamlessly A VPN provides a cost effective and more secure alternative to using a private dedicated leased line for a private network Using industry standard encryption and authentication techniques an IPsec VPN creates a secure connection that operates as if you were directly connected to your local private network For example...

Page 58: ... the VPN tunnel Tunnel Name Enter the name for this tunnel Local Secure Group Select the local LAN user s that can use this VPN tunnel This may be a single IP address or sub network Note that the Local Secure Group must match the remote gateway s Remote Secure Group IP Enter the IP address of the local network Mask If the Subnet option is selected enter the mask to determine the IP address on the ...

Page 59: ... IP The IP address in this field must match the public WAN or Internet IP address of the remote gateway at the other end of this tunnel Key Management Key Exchange Method The gateway supports both automatic and manual key management When automatic key management is selected Internet Key Exchange IKE protocols are used to negotiate key material for Security Association SA If manual key management i...

Page 60: ...ange from 300 to 100 000 000 seconds The default lifetime is 3600 seconds Manual Encryption The Encryption method determines the length of the key used to encrypt decrypt ESP packets Notice that both sides must use the same method Encryption Key This field specifies a key used to encrypt and decrypt IP traffic Both character and hexadecimal values are acceptable in this field Note that both sides ...

Page 61: ...button if the gateway is unable to establish a VPN tunnel to the remote gateway and make sure the Advanced Settings match those on the remote gateway Phase 1 Operation Mode Select the method appropriate for the remote VPN endpoint Main Main mode is slower but more secure Aggressive Aggressive mode is faster but less secure Local Identity Select the desired option to match the Remote Identity setti...

Page 62: ... the firewall The log displays the following items Description of the event Number of events that have occurred Last occurrence of an event Target and source addresses You can view the following logs from this page Access log Firewall log VPN log Parental Control log Click Clear to clear the log data ...

Page 63: ...ring settings Select the IP Address Filtering tab to open the Access Restrictions IP Address Filtering page After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Access Restrictions MACAddress Filtering Use the Access Restrictions MAC Address Filtering page to configure MAC address filters These filters permit you to allow or block a range of MAC addr...

Page 64: ...d Default Select Block Listed to deny Internet access to the MAC addresses of the devices you list in the table All other MAC addresses will be allowed Internet access Pass Listed Select Pass Listed to allow Internet access only to the MAC addresses of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access Function Keys The following function key...

Page 65: ...ic such as Internet access designated applications websites and inbound traffic during specific days and times The Access Restrictions Basic Rules page allows you to configure parental controls on the residential gateway and to monitor the individuals who are authorized to set parental controls Select the Basic Rules tab to open the Access Restrictions Basic Rules page ...

Page 66: ...Rule Removes the selected rule from the content rule list Keyword List Keyword List Allows you to create a list of keywords Any attempt to access a URL that contains any of the keywords in this list will be blocked by the gateway Add Remove Keyword Allows you to add new keywords to the list or to delete selected keywords from the list Blocked Domain List Blocked Domain List Allows you to create a ...

Page 67: ...he URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the Domain Name Note The Domain blocking feature blocks access to any Domain in the Domain List It will also block Domains any portion of which contains an exact match to entries in the list For exam...

Page 68: ...ng illustration is an example of the Access Restrictions Time of Day Rules page Note The residential gateway uses the network time of day clock that is managed by your data service provider The time of day clock must be accurate and represent the time of day in your time zone for this feature to operate properly Verify that the Status and Set Time pages reflect the correct time of day If they do n...

Page 69: ...y Access Restrictions User Setup Use the Access Restrictions User Setup page to set up additional accounts and user profiles for household members Each profile can be assigned customized levels of Internet access as defined by the access rules assigned to that user s profile Important These additional accounts do not grant administrative access to the gateway Note Once you define and enable user p...

Page 70: ...word each time they use the Internet User names and passwords are case sensitive Note The residential gateway will allow each user access to the Internet subject to the rules selected on this page for that user Re Enter Password Re enter the same password for confirmation of the password in the previous field Trusted User Check this box if the currently selected user is to be designated a trusted ...

Page 71: ...g This page allows you to track by user any attempts made by that user to access Internet sites that are restricted From this page you can also view events captured by the parental control event reporting feature Select the Local Log tab to open the Access Restrictions Local Log page The following illustration is an example of the Access Restrictions Local Log page Section Field Description Local ...

Page 72: ... of TCP UDP ports from accessing the Internet You can also prevent PCs from sending outgoing TCP UDP traffic to the WAN on specific IP port numbers This filter is not IP address or MAC address specific The system blocks the specified port ranges for all PCs Select the Port Filtering tab to open the Applications Gaming Port Filtering page Applications and Gaming Port Filtering Page Description Use ...

Page 73: ... are actually being used by your PCs or other devices on your LAN This monitoring provides an added level of security beyond what the firewall provides However there are some applications that require the gateway to use specific ports to connect over the Internet Use Port Range Forwarding to forward ports from the public Internet to specific IP addresses in your local network Select the Port Range...

Page 74: ...nge Forwarding Start For the Start port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded End For the End port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded Protocol Select one...

Page 75: ...t range triggering for the residential gateway Select enable for each After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Port Range Triggering Triggered Range Start Port For the Start port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program ...

Page 76: ...exposed to the public Internet or to the Wide Area Network WAN Demilitarized Zone DMZ hosting is commonly referred to as exposed host and allows you to specify a recipient of WAN traffic that Network Address Translation NAT is unable to translate to a known local PC A DMZ is typically used by a company that wants to host its own Internet server DMZ allows one IP address to be placed on the Interne...

Page 77: ...y Select enable for each DMZ Host IP address After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description DMZ DMZ Hosting Select the desired option Enable Disable factory default DMZ Host IP Address DMZ allows one IP address to be unprotected while others remain protected Enter the IP address of the computer you want to expose to th...

Page 78: ... following page displays when DHCP factory default is the Connection Mode The page that displays when Static IP is selected is shown and described later in this section Administration Management Page Description Use the descriptions and instructions in the following table to configure the administration management for the residential gateway when DHCP or Static IP connection mode is selected After...

Page 79: ...ou to determine how the WAN or gateway interface to the Internet obtains its IP address DHCP factory default Allows the gateway to obtain a public IP address automatically Static IP Allows you to specify the WAN IP address and corresponding server information as static or fixed values that will be used whenever the gateway goes online ...

Page 80: ...et transmission The factory default 0 1500 bytes Current User Name Identifies the currently logged in user Change Current User Name to This field allows you to change your user name If you want to change your user name enter your new user name in this field and click Save Settings to apply the change Note The factory default user name is a blank field Change Password to This field allows you to ch...

Page 81: ... 8080 This port must be used when you establish a remote connection UPnP UPnP Universal Plug and Play UPnP allows Windows XP and Vista to automatically configure the Gateway for various Internet applications such as gaming and videoconferencing If you want to use UPnP keep the default Enable Otherwise select Disable IGMP IGMP Proxy Internet Group Multicast Protocol IGMP is used to establish member...

Page 82: ...way After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Reporting E Mail Alerts If enabled an e mail will be sent immediately if any reportable events are detected To use this feature provide the necessary e mail address information SMTP Mail Server Enter the address domain name or IP address of the Simple Mail Transport Pr...

Page 83: ...ons from the Type drop down menu All Access Log Firewall Log VPN Log 3 After the log data is displayed use one of the following options Click the Page Refresh button to update the log Click the Clear button to clear all the information in the current log Click the Previous Page button to go back to the information previously displayed Click the Next Page button to see the next section of the log i...

Page 84: ...cription Ping Test Ping Test Parameters Ping Target IP The IP address that you want to ping Ping Size The size of the packet you want to use Number of Pings The number of times you wish to ping the target device Ping Interval The time period milliseconds between each ping Ping Timeout The desired time period milliseconds of the timeout If no response is received within this ping period the ping te...

Page 85: ...p Restore page CAUTION Restoring a configuration file will destroy overwrite all of the existing settings Section Field Description Back Up Configuration Use the Back Up Configuration feature to save a copy of the current configuration and store the file on your computer Click Back Up to start the download Restore Configuration Use the Restore Configuration feature to restore a previously saved co...

Page 86: ...ory defaults the gateway will lose all of the settings you have entered Before you reset the gateway to its factory default settings write down all of your custom settings After the defaults have been restored you will have to re enter all of your configuration settings Restore Factory Defaults To restore factory defaults click Restore Factory Defaults to reset all configuration settings to their ...

Page 87: ...open the Status Gateway screen Click Refresh to update the data displayed on screen Use the descriptions in the following table to review the status of your gateway and your Internet connection Section Field Description Gateway Information Firmware Version The version number of the firmware MAC Address CM MAC Address A unique alphanumeric address for the cable modem coaxial interface which is used...

Page 88: ...e IP address of the ISP s Default Gateway DNS1 3 The DNS IP addresses currently used by the gateway WINS The WINS IP address currently used by the gateway Status Local Network The Local Network Status page displays information about the status of the local area network Select the Local Network tab to open the Status Local Network page Click Refresh to update the data on the page Use the following ...

Page 89: ...splays the end of the range of IP addresses used by the DHCP server DHCP Client Table Click DHCP Client Table to show which devices are attached to your LAN that have been issued IP addresses by the DHCP server in the gateway On the DHCP Client Table page you will see a list of DHCP clients computers and other network devices with the following information Client Host Names IP Addresses MAC Addres...

Page 90: ...e information click Refresh To exit this page and return to the Local Network page click Close The following illustration shows an example of the ARP RARP Table Status Wireless The Wireless Network Status page displays basic information about the wireless network of the gateway Select the Wireless tab to open the Status Wireless page Click Refresh to update the data on the page ...

Page 91: ...Hz Note Not all products support the 5 GHz radio band Network Name SSID Displays the name or service set identifier SSID of your wireless access point Channel Width Displays the channel bandwidth setting selected on the Basic Wireless Settings page Wide Channel Displays the Wide Channel setting selected on the Basic Wireless Settings page Standard Channel Displays the Standard Channel setting sele...

Page 92: ...OCSIS WAN Page Description Use the descriptions in the following table to review the status of your DOCSIS WAN network Section Field Description About Model Displays the name of the residential gateway Vendor Displays the manufacturer of the residential gateway Hardware Revision Displays the revision of the circuit board design Serial Number Displays the unique serial of the residential gateway ...

Page 93: ...twork Bootloader Revision Displays the boot revision code version Current Software Revision Displays the revision version of the firmware Firmware Name Displays the name of the firmware Firmware Build Time Displays the date and time the firmware was built Cable Modem Status Displays one of the possible current states of the gateway Downstream Channels Channels 1 8 Displays the power level and the ...

Page 94: ...Properties window and then click Properties 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use 7 Try t...

Page 95: ...ed option is unchecked 6 Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have comple...

Page 96: ...d click OK A window with a command prompt opens 3 Type ipconfig release at the C prompt and press Enter The system releases the IP address 4 Type ipconfig renew at the C prompt and press Enter The system displays a new IP address 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact ...

Page 97: ...bleshooting Issues I don t understand the front panel status indicators See Front Panel LED Status Indicator Functions on page 99 for more detailed information on front panel LED status indicator operation and function The residential gateway does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed If you pu...

Page 98: ...s illuminated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have called your service provider and given them the serial number and MAC address of your residential...

Page 99: ...al Operations AC Power applied on page 101 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Part 1 High Speed Data Registration Step 1 2 3 4 5 6 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On On On On On 2 DS On Blinking On On On On 3 US On Off Off Bli...

Page 100: ...g Voice Service Telephone Registration Complete 1 POWER On On On On On 2 DS On On On On On 3 US On On On On On 4 ONLINE On On On On On 5 ETHERNET 1 4 On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 6 USB On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 7 WIRELESS LINK On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 8 W...

Page 101: ...y Off When no devices are connected to the Ethernet ports 6 USB On When a single device is connected to the USB port and no data is being sent to or from the modem Blinks When only one USB device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the USB ports 7 WIRELESS LINK On When the wireless ...

Page 102: ... Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking 1 time per second 2 DS Slow Blinking 1 time per second 3 US Slow Blinking 1 time per second 4 ONLINE Slow Blinking 1 time per second 5 ETHERNET 1 4 Slow Blinking 1 time per second 6 USB Slow Blinking 1 time per second 7 WIRELESS LINK Slow Blinking 1 time per second 8 WIRELESS SE...

Page 103: ...on at any time without notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2010 2012 Cisco and or its affiliates All rights reserved Printed in the United States of Amer...

Page 104: ... in this equipment is protected by copyright law You may only use the firmware in the equipment in which it is provided Any reproduction or distribution of this firmware or any portion of it without our express written consent is prohibited ...

Page 105: ...ervices for assistance Follow the menu options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently ...

Page 106: ...es various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2010 2012 Cisco and or its affiliates All rights reserved May 2012 Printed in USA Part Number 4021192 Rev B ...