Cisco DPC3929, User Manual

Page 1: ...O L 3050 5 01 Cisco Model DPC3929 and DPC3929M DOCSIS 3 0 8x4 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide ...

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Page 3: ...Please Read Important Read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ... estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Disclaimer The maximum performance for wireless is derived from IEEE Standard 802 11 specifications Actual performance can vary including lower wireless network capacity data throughput rate range an...

Page 5: ...to change without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or any other means or incorporated into any information retrieval system electronic or mechanical for any purpose without the express permission of Cisco Systems Inc ...

Page 6: ...re qualified to do so Notice àl attention desinstallateurs deréseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adr essent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement à...

Page 7: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Avisoa losinstaladores desistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones...

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Page 9: ...tion 8 Chapter 2 Installing the DOCSIS Wireless Residential Gateway with Voice 11 Installation Preparations 12 Install the Wireless Residential Voice Gateway 20 MoCA Installation Guidelines 23 Chapter 3 Operation of Front Panel Indicators 27 Initial Power On Calibration and Registration AC Power applied 28 Normal Operations AC Power Applied 29 Special Conditions 31 Chapter 4 Troubleshootingthe DOC...

Page 10: ...Contents iv OL 30505 01 Chapter 5 Customer Information 41 ...

Page 11: ...e point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long ...

Page 12: ...ling DisposableBatteries This product may contain a rechargeable Lithium Ion battery to provide stand by operation in the event of an AC power failure Heed the following warning follow the Battery Safety and Battery Disposal instructions below and see the instructions later in this guide for handling replacing and disposing of the battery WARNING There is danger of explosion if the battery is mish...

Page 13: ... or other objects on top of this product Do not block ventilation openings OperatingEnvironment This product is designed for operation indoors with a temperature range from 32 to 104 F 0 to 40 C Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are not blocked Protect fromExposure toMoistureandForeignObjects WARNING Avoid electric shock and fire ha...

Page 14: ...ety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen si nk or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock...

Page 15: ...vice provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone...

Page 16: ...ealth Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance 20100527 FCCDSL_Domestic National Restrictions This product is for indoor use only USA Canada This system has been evaluated for RS 210 When operating this system adhere to the following requirements When ...

Page 17: ...50 5350 MHz et 5470 5725 MHz doit être conforme à la limite PIRE EIRP Le gain d antenne maximal permis dans le cas des appareils utilisant la bande 5725 5825 MHz doit être conforme aux limites PIRE EIRP précisées pour les activités point à point et non point à point le cas échéant Les utilisateurs doivent aussi savoir que les radars haute puissance sont les utilisateurs principaux c à d les utilis...

Page 18: ...al authorization Please check http www comunicazioni it it for more details Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle frequenze in Italia Se non viene installato all interno del proprio fondo l utilizzo di prodotti Wireless LAN richiede una Autorizzazione Generale Consultare http www comunicazioni it it per maggior...

Page 19: ... Wireless Residential Gateway with Voice All features described in this guide are standard to these models of residential gateways unless otherwise noted For the purpose of this guide whenever a feature or option applies to only a specific model the model number is specified If a model number is not specified then the feature or option applies to both of the models Audience This guide is written f...

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Page 21: ...offers This chapter also lists the accessories and equipment that are provided with the residential gateway so that you can verify that you received all of these items 1 Chapter 1 Introducing the DOCSIS Wireless Residential Gateway with Voice In This Chapter Introduction 2 What s In the Carton 3 Front Panel Description 4 Bottom Panel Description 6 Top Panel Description 7 Back Panel Description 8 ...

Page 22: ...liant with DOCSIS 3 0 2 0 and 1 x standards along with PacketCable specifications to deliver high end performance and reliability High performance broadband Internet connectivity to energize your online experience Optional Multimedia over Coax Alliance MoCA networking over coaxial cable in the home Two line embedded digital voice adapter for wired telephony service Four 1000 100 10BASE T Ethernet ...

Page 23: ... where the item is used One USB cable Image may vary from product May not be provided with all products One Ethernet cable May not be provided with all products One Lithium Ion cartridge battery Image may vary from product May not be provided with all products If any of these items are missing or damaged please contact your service provider for assistance Notes You need an optional cable signal sp...

Page 24: ... 2 DS ON the residential gateway is receiving data from the cable network 3 US ON the residential gateway is sending data to the cable network 4 ONLINE ON the residential gateway is registered on the network and fully operational 5 1 4 ON the Ethernet connection is operational BLINKING indicates that data is being transferred over the Ethernet connection OFF indicates that the Ethernet connection ...

Page 25: ... low OFF indicates the unit is operating from battery power the battery charge is depleted or the battery is defective or missing Notes After the residential gateway is successfully registered on the network the POWER DS US and ONLINE LEDs illuminate continuously to indicate that the residential gateway is active and fully operational The high speed data operation is disabled when operating on bat...

Page 26: ...ial Gateway with Voice 6 OL 30505 01 BottomPanel Description The bottom panel of your residential gateway contains a product information label and the door to the battery compartment 1 LABEL Product information label 2 BATTERY Battery compartment door ...

Page 27: ...of the residential gateway shows the status of the Wireless Protected Setup WPS and Page features 1 WIRELESS SETUP Button Press this button to activate the Wireless Setup feature This feature allows users to add new Wireless Protected Setup WPS compliant wireless clients to the home network ...

Page 28: ...E 1 and 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines Products shipping in North America support lines 1 and 2 on port 1 when used with a two line phone 2 USB Optional for some models Connects to selected devices For models that support USB the default is one USB port 3 ETHERNET Four RJ 45 Ethernet ports connect to the Ethernet port on your PC ...

Page 29: ...ton is for maintenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any settings you have selected 6 CABLE F connector connects to an active cable signal from your service provider 7 POWER Connects the residential gateway to the AC wall outlet ...

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Page 31: ...dential gateway and connect the residential gateway to a computer and other devices 2 Chapter 2 Installing the DOCSIS Wireless Residential Gateway with Voice In This Chapter Installation Preparations 12 Install the Wireless Residential Voice Gateway 20 MoCA Installation Guidelines 23 ...

Page 32: ...ultiple telephones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the telephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each telephone port on the residential gateway can support up to a 5 REN load The sum of the REN load on all of the telephone devi...

Page 33: ...phone service if your residential gateway supports digital telephone service Refer to one of the following topics to learn more about the types of service accounts that you may need to establish High Speed Internet Access Account If you do not have a high speed Internet access account your service provider will set up your account and become your Internet service provider ISP Internet access enabl...

Page 34: ...rminal adapter MTA MAC The MTA MAC address consists of a series of 12 alphanumeric characters The following illustration shows a typical bar coded label the image may vary from the label on the actual product Write down these numbers in the spaces provided Serial Number _______________________ CM MAC Address ________________________ MTA MAC Address ________________________ WhereIs theBest Location...

Page 35: ...ential gateway to your existing home telephone wiring Install theBattery Your residential gateway may include one rechargeable Lithium Ion battery to provide stand by operation in the event of an AC power failure We recommend that you install the battery before mounting the residential gateway to a wall if you decide to do so and before installing the residential gateway in your home It is possibl...

Page 36: ...ant Take care to position the battery correctly Insert the battery only as shown in the following illustration 4 Close the battery compartment door Important After you install the residential gateway and plug it into an AC electrical outlet as described in Install the Wireless Residential Voice Gateway on page 20 it can take as long as 24 hours for the battery to charge fully However you can begin...

Page 37: ...may mount the residential gateway to a wall that is made of cement wood or drywall When choosing an appropriate mounting place refer to the following recommendations Ensure that the mounting location is free of obstructions on all sides and the cables should be able to easily reach the residential gateway without strain Leave sufficient clearance between the bottom of the residential gateway and a...

Page 38: ...two holes at the same height and 4 inches apart Note The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway 2 Are you mounting the residential gateway into a drywall or concrete surface where a wooden stud is available If yes go to Step 3 If no drive the anchor bolts into the wall and install the mounting screws into the anchor bolts leave a gap...

Page 39: ...oth mounting slots located in the side of the residential gateway over the mounting screws and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft Important Verify that the mounting screws securely support the residential gateway before you release the unit ...

Page 40: ...l gateway in your home For assistance inserting the battery in the residential gateway see Install the Battery on page 15 ConnectDevices totheWireless Residential Voice Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services Although your model may not support all of the services pictured you can determine which ser...

Page 41: ...e telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service 2 Power off your PC and other networking device then unplug them from the power source 3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway Note To connect a ...

Page 42: ...d of the power cord into an AC outlet The residential gateway will perform an automatic search to locate and sign on to the broadband data network This process may take up to 2 5 minutes The residential gateway will be ready for use when the Power US DS and Online LEDs on the front panel of the residential gateway stop blinking and remain on continuously 7 Plug in and power on your PC and other ho...

Page 43: ...ructure begins at the service provider s drop cable at the first passive splitter connected to the home coax network Recommended MoCAInstallation Guidelines The following guidelines are recommended for a home network prior to installation The maximum cable distance supported between the network coordinator and the last outlet is 300 feet The maximum attenuation permitted between nodes is 25 dB Bra...

Page 44: ...ions MoCA and ensure that MoCA is set to enable 5 If you have not already done so connect the coaxial cable from a wall cable outlet within the home network to the MoCA Cable port on the rear panel of the residential gateway 6 If you have not already done so connect the AC power cord provided with your residential gateway Connect the barrel connector end of the power cord into the power input on t...

Page 45: ...way The ONLINE LED should turn on and the device should be ready to use 9 Follow the steps above to connect additional residential gateways to the network note that up 15 residential gateways can be added to a MoCA network 10 From the user interface you can monitor a limited number of parameters associated with the MoCA network You may login at any time to check for status or for troubleshooting p...

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Page 47: ...rs when the residential gateway is first powered up during normal operations and in special conditions 3 Chapter 3 Operation of Front Panel Indicators In This Chapter Initial Power On Calibration and Registration AC Power applied 28 Normal Operations AC Power Applied 29 Special Conditions 31 ...

Page 48: ...3 4 5 6 7 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File Data Network Registration Complete 1 POWER On On On On On On On 2 DS On Blinking On On On On On 3 US On Off Off Blinking On On On 4 ONLINE On Off Off Off Off Blinking On 5 ETHERNET 1 4 On Off On or Blinking Off On or Blinking Off On or Blinking Of...

Page 49: ...y one Ethernet device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the Ethernet ports 6 2 4G On When the wireless access point is enabled and operational Blinks When data is being transferred between the CPE and the wireless home gateway Off When the wireless access point is disabled by the ...

Page 50: ...1 On When telephony service is enabled Blinks When line 1 is in use 11 TEL2 On When telephony service is enabled Blinks When line 2 is in use 12 BATTERY On When battery is charged Blinks When battery charge is low Off When there is no battery in the unit Note In addition to the status shown in the previous table some service providers use color coded LEDs to indicate detailed channel bonding and d...

Page 51: ... network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER On 2 DS Slow Blinking twice per second 3 US Slow Blinking twice per second 4 ONLINE Off 5 ETHERNET 1 4 On Off or Flashing 6 2 4G Slow Blinking once per second 7 5G Slow Blinking once per second 8 WPS On Off or Blinking 9 MoCA Optional On Off or Blinking 10 TEL1 Off 11 TEL...

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Page 53: ...ial gateway is installed and provides possible solutions and tips for improved performance of the residential gateway 4 Chapter 4 Troubleshooting the DOCSIS Wireless Residential Gateway with Voice In This Chapter Frequently Asked Questions 34 Common Troubleshooting Issues 39 Tips for Improved Performance 40 ...

Page 54: ...under Network and Sharing Center click View network connections 3 Right click the connection that you want to change and then click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation The Local Area Connection Properties window appears 4 Click the Networking tab 5 Under This connection uses the following items click either Internet...

Page 55: ...Step 3 2 Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Int...

Page 56: ...e keys and let the computer restart 9 When your computer fully reboots repeat Steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance How DoI RenewtheIP AddressonMyPC If your PC cannot access the Internet after the residential gateway is onl...

Page 57: ...f the Finder Scroll down to Control Panels and then click TCP IP 8 Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode 9 Click Advanced in the User Mode window and then click OK 10 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in th...

Page 58: ...ial Voice Gateway ConnecttoMyComputer The residential gateway connects to the 10 100 1000BASE T Ethernet port on your PC To use the Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider For best performance over an Ethernet connection your PC should be equipped with a Gigabit Ethernet card After MyWireless Residential Voice Gateway I...

Page 59: ... an Ethernet card follow the installation instructions very carefully Verify the status of the front panel status indicator lights TheWireless Residential Voice Gateway doesnotregister anEthernet connectionafter connectingtoa hub If you are connecting multiple PCs to the residential gateway you should first connect the residential gateway to the uplink port of the hub using the correct crossover c...

Page 60: ...illuminated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables If you are using the Ethernet connection verify that your TCP IP is properly installed and configured Verify that you have called your service provider and given them the serial number and MAC address of your residential g...

Page 61: ... options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 5 Chapter 5 Customer Information ...

Page 62: ...408 527 0883 This document includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2014 Cisco and or its affiliates All rights reserved April 2014 Part Number OL 30505 01 ...