Cisco DPC3940, User Manual

Page 1: ...O L 3050 5 01 Cisco Model DPC3940 DOCSIS 3 0 16x4 WirelessResidential Gateway with Embedded Digital Voice Adapter User Guide ...

Page 2: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 3: ...g by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Disclaimer The maximum performance for wireless is derived from IEEE Standard 802 11 specifications Actual performance can vary including lower wireless network capacity data throughp...

Page 4: ...lication is subject to change without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or any other means or incorporated into any information retrieval system electronic or mechanical for any purpose without the express permission of Cisco Systems Inc ...

Page 5: ...e Gateway 9 Installation Preparations 10 Install the Wireless Residential Voice Gateway 17 Chapter 3 Operation of Front Panel Indicators 19 Initial Power Up Calibration and Registration AC Power Applied 20 Normal Operations AC Power Applied 22 Special Conditions 24 Chapter 4 Maintaining the Battery 25 Location of the Battery 26 Battery Maintenance 27 Chapter 5 Troubleshooting the DOCSIS Wireless R...

Page 6: ...Contents iv OL 30505 01 Chapter 6 Customer Information 39 Index 41 ...

Page 7: ...re qualified to do so Notice àl attention desinstallateurs deréseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement à ...

Page 8: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Avisoa losinstaladores desistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones...

Page 9: ...he point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long...

Page 10: ...ain a rechargeable Lithium Ion battery to provide stand by operation in the event of an AC power failure Heed the following warning follow the Battery Safety and Battery Disposal instructions below and see the instructions later in this guide for handling replacing and disposing of the battery WARNING There is danger of explosion if the battery is mishandled or incorrectly replaced Replace only wi...

Page 11: ...ith a temperature range from 32 to 104 F 0 to 40 C Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are not blocked Protect fromExposure toMoistureandForeignObjects WARNING Avoid electric shock and fire hazard Do not expose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases should not be placed...

Page 12: ... persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak CAUTIO...

Page 13: ...Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended f...

Page 14: ...notpossible US This system has been evaluated for RF exposure for humans in reference to ANSI C 95 1 American National Standards Institute limits The evaluation was based in accordance with FCC OET Bulletin 65C rev 01 01 in compliance with Part 2 1091 and Part 15 27 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Canada This system h...

Page 15: ...ive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements ...

Page 16: ...m antenna gain permitted for devices in the band 5725 5825 MHz shall comply with the EIRP limits specified for point to point and non point to point operation as appropriate Users should also be advised that high power radars are allocated as primary users i e priority users of the bands 5250 5350 MHz and 5650 5850 MHz and that these radars could cause interference and or damage to LE LAN devices ...

Page 17: ...allés Note Industrie Canada procède également à l exploitation de cette bande par RSS 210 Systèmes étant installés à l extérieur sont soumis aux restrictions suivantes a Les systèmes doivent être installés professionnellement par l ingénieur ou technicien formé et qualifié b Les systèmes doivent être installés selon les directives recommandées dans le guide d installation pour les systèmes extérie...

Page 18: ... of the 2 4 GHz band requires an authorization from the Electronic Communications Office Please check http www esd lv for more details 2 4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko sakaru direkcijas Vairāk informācijas http www esd lv Note The regulatory limits for maximum output power are specified in EIRP The EIRP level of a device can be calculated by a...

Page 19: ...a feature or option applies to only a specific model the model number is specified If a model number is not specified then the feature or option applies to both of the models Audience This guide is written for the home subscriber Document Version This is the first formal release of this document 1 Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway In This Chapter Introduction 2 Wh...

Page 20: ... residential gateway offers the following outstanding benefits and features Compliant with DOCSIS 3 0 2 0 and 1 x standards along with PacketCable and EuroPacketCable specifications to deliver high end performance and reliability High performance broadband Internet connectivity to energize your online experience Two line embedded digital voice adapter for wired telephony service Four 1000 100 10BA...

Page 21: ...is undamaged The carton contains the following items One DPC3940 DOCSIS Wireless Residential Voice Gateway One power adapter models requiring external power supply One Ethernet cable May not be provided with all products One USB cable Image may vary from actual product May not be provided with all products One Lithium Ion cartridge battery Image may vary from product May not be provided with all p...

Page 22: ...d additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your residential gateway If your product supports telephone service cables and other equipment needed for telephone service must be purchased separately Contact your service provider to inquire about the equipment and cables...

Page 23: ...kup capability 1 POWER ON power is applied to the residential gateway 2 DS ON the residential gateway is receiving data from the cable network 3 US ON the residential gateway is sending data to the cable network 4 ONLINE ON the residential gateway is registered on the network and fully operational 5 ETHERNET 1 4 ON a device is connected to one of the Ethernet ports BLINKING indicates that data is ...

Page 24: ...vice is enabled Blinks when line 2 is in use OFF indicates that phone service for TEL 2 is not enabled 11 BATTERY optional model only ON indicates that the battery is charged Blinking indicates that the battery charge is low Off indicates that the unit is operating from battery power that the battery charge is depleted or the battery is defective or missing Notes After the residential gateway is s...

Page 25: ...Allows you to turn off the residential gateway without removing the power cord Turning the residential gateway off using this switch ensures that the unit is consuming no energy 2 POWER Connects the residential gateway to the AC power adapter that is provided with your residential gateway Important Use only the power supply provided with your residential gateway 2 TELEPHONE 1 and 2 RJ 11 telephone...

Page 26: ... the switch for more than ten seconds first causes a reset to factory default of all settings and then restarts power cycles the device CAUTION The RESET button is for maintenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any settings you have selected 6 MAC ADDRESS LABEL Displays the CM EMTA and WAN MAC addresses for the residentia...

Page 27: ... install the residential gateway and to connect the residential gateway to a computer and other devices 2 Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway In This Chapter Installation Preparations 10 Install the Wireless Residential Voice Gateway 17 ...

Page 28: ...hones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the telephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each telephone port on the residential gateway can support up to a 5 REN load The sum of the REN load on all of the telephone devices attached ...

Page 29: ...or telephone service if your residential gateway supports digital telephone service Refer to one of the following topics to learn more about the types of service accounts that you may need to establish High Speed Internet Access Account If you do not have a high speed Internet access account your service provider will set up your account and become your Internet Service Provider ISP Internet acces...

Page 30: ... in the spaces provided Serial Number _______________________ CM MAC MAC Address ________________________ MTA MAC Address ________________________ I Already Have a High Speed Internet Access Account Telephone Service You will need to establish a telephone account with your local service provider to use your residential gateway for telephone service When you contact your service provider you may be...

Page 31: ...can connect the residential gateway to your existing home telephone wiring How DoI MounttheResidential Gateway onaWall Optional If you wish you can mount the residential gateway to a wall This section describes how to mount the residential gateway to a wall and includes a list of equipment you will need along with suggestions for choosing an appropriate place to mount the residential gateway Selec...

Page 32: ...sheet metal screws Drill with a 3 16 in wood or masonry bit as appropriate for the wall composition A copy of the wall mounting illustrations shown on the following pages Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the residential gateway Use this illustration as a guide for mounting the...

Page 33: ...e large end of both mounting slots located in the back of the residential gateway over the mounting screws and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft Important Verify that the mounting screws securely support the residential gateway before you release the unit Install theBattery Your residential gateway may include one rechargeable...

Page 34: ...partment 2 Gently release the latch to open the battery cover and gain access to the battery compartment 3 Insert the battery into the battery compartment Do not force the battery into the compartment but be sure to press the battery all the way in until it seats fully Insert battery bottom panel 4 Close the battery compartment door Important After you install the residential gateway and plug it i...

Page 35: ...12 WARNING To avoid personal injury follow the installation instructions in the exact order shown Wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the residential gateway before attempting to connect to any device 2 Power off your PC and other networking device then unplug them from the power source 3 Connect the active RF coaxial cable from your ...

Page 36: ...er cord into the AC connector on the back of the residential gateway Then plug the AC power cord into an AC outlet to power up the residential gateway The residential gateway will perform an automatic search to locate and sign on to the broadband data network This process may take up to 2 5 minutes The residential gateway will be ready for use when the POWER DS US and ONLINE LEDs on the front pane...

Page 37: ...rs when the residential gateway is first powered up during normal operations and in special conditions 3 Chapter 3 Operation of Front Panel Indicators In This Chapter Initial Power Up Calibration and Registration AC Power Applied 20 Normal Operations AC Power Applied 22 Special Conditions 24 ...

Page 38: ...ration Step 1 2 3 4 5 6 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On On On On On 2 DS On Blinking On On On On 3 US On Off Off Blinking On On 4 ONLINE On Off Off Off Off Blinking 5 ETHERNET 1 4 On Off On or Blinking Off On or Blinking Off On or Blinking Off On or Blinking Off On or Blinki...

Page 39: ... On On 4 ONLINE On On On On On 5 ETHERNET 1 4 On On On On On or Blinking 6 USB On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 7 WIRELESS ON OFF On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 8 WIRELESS SETUP Off Off Off On or Blinking On or Blinking 9 TEL 1 Off Blinking Off Blinking On 10 TEL 2 Off Off Blinking Blinking On 11 BATTERY Optional...

Page 40: ...e gateway Off When no devices are connected to the Ethernet ports 6 USB On When a single device is connected to the USB port and no data is being sent to or from the modem Blinks When only one USB device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the USB ports 7 WIRELESS ON OFF On When the...

Page 41: ...inks When battery charge is low Off When there is no battery in the unit Note In addition to the status shown in the previous table some service providers use color coded LEDs to indicate detailed channel bonding and data link status For additional information about color coded LEDs check with your service provider ...

Page 42: ...D Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking once per second 2 DS Slow Blinking once per second 3 US Slow Blinking once per second 4 ONLINE Slow Blinking once per second 5 ETHERNET 1 4 Slow Blinking once per second 6 USB Slow Blinking once per second 7 WIRELESS ON OFF Slow Blinking once per second 8 WIRELESS SETUP Slow Blinking onc...

Page 43: ...roduction This chapter describes how to maintain and replace the battery that is included with the residential gateway 4 Chapter 4 Maintaining the Battery In This Chapter Location of the Battery 26 Battery Maintenance 27 ...

Page 44: ...Chapter 4 Maintaining the Battery 26 OL 30505 01 Locationof the Battery The following illustration shows the location of the battery insert bottom panel ...

Page 45: ...ER LED status indicator illuminates Important It may take as long as 24 hours for the battery to charge fully Removing and Replacing the Battery Under normal circumstances the battery should last for several years The BATTERY LED status indicator turns off to indicate that the battery should be replaced soon Contact your service provider to obtain replacement batteries and for disposal instruction...

Page 46: ... from your service provider Using the Wireless Residential Voice Gateway Without a Battery If you want you can use the residential gateway without a battery If you need to remove the battery follow the procedures found in Removing and Replacing the Battery on page 27 Important If you choose to operate your residential gateway without a battery you risk losing your telephone service during a power ...

Page 47: ...ential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway 5 Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway In This Chapter Frequently Asked Questions 30 Common Troubleshooting Issues 35 Tips for Improved Performance 37 ...

Page 48: ...lick View network connections 2 Right click the connection that you want to change and then click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation The Local Area Connection Properties window opens 3 Click the Networking tab 4 Under This connection uses the following items click either Internet Protocol Version 4 TCP IPv4 or Inte...

Page 49: ...d Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to res...

Page 50: ... computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance How DoI RenewtheIP AddressonMyPC If your PC cannot access the Internet after the residential gateway is online it is possible that your PC did not renew its IP address Follow the appropriate instructions in this section for your operating system to renew th...

Page 51: ... Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the Load only when needed option does not appear If it appears select the option A check mark appears in the option 12 Verify that the Use 802 3 option loc...

Page 52: ...rvices including e mail chat news and information services Your service provider will provide the software you will need Can IWatchTV andSurfthe InternetattheSame Time Absolutely If you subscribe to cable television service you can watch TV and use your residential gateway at the same time by connecting your TV and your residential gateway to the cable network using an optional cable signal splitt...

Page 53: ...ctionafter connectingtoa hub If you are connecting multiple PCs to the residential gateway you should first connect the residential gateway to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously TheWireless Residential Voice Gateway doesnotregister acable connection The residential gateway works with a standard 75 ohm RF coaxial cable I...

Page 54: ... If the dial tone is working here but does not work at other locations in the home a professional may need to diagnose and repair a problem with your telephone wiring Verify that the telephone company has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact your cable telephony service pr...

Page 55: ...your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables If you are using the Ethernet connection verify that your TCP IP is properly installed and configured Verify that you have called your service provider and given them the serial number and MAC address of your residential gateway If you are using ...

Page 56: ... options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 6 Chapter 6 Customer Information ...

Page 57: ...ements for telephone service 10 12 minimum system requirements 10 11 ventilation ix Internet how to access 34 surfing while watching TV 34 unable to access 32 IP address renewing 33 L LEDs 5 20 22 24 location selecting ix 12 O overview power switch 7 product 2 P performance tips to improve 37 product accessories 3 features 2 overview 2 S safety instructions vii battery handling viii ground product...

Page 58: ...Index 42 OL 30505 01 V ventilation requirements ix Voice settings LEDs 5 20 22 24 W wall mounting instructions 15 slots 14 ...

Page 59: ...8 527 0883 This document includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2013 Cisco and or its affiliates All rights reserved September 2013 Part Number OL 30505 01 ...