Cisco DPQ2202, User Manual

Page 1: ...peed Internet and Telephone Service 15 Where Is the Best Location for My Cable Modem 17 How Do I Mount the Modem on a Wall Optional 18 What Are the Requirements for Telephone Service 20 How Do I Connect the Cable Modem for Internet and Telephone Service 21 Installing USB Drivers 24 How Do I Maintain the Battery Optional Model Only 26 Frequently Asked Questions 29 Having Difficulty 32 Tips for Impr...

Page 2: ...e operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...Bedienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las conte...

Page 4: ...with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been d...

Page 5: ...tery WARNING There is danger of explosion if the battery is mishandled or incorrectly replaced Replace only with the same type of battery Do not disassemble it or attempt to recharge it outside the system Do not crush puncture dispose of in fire short the external contacts or expose to water or other liquids Dispose of the battery in accordance with local regulations and instructions from your ser...

Page 6: ...ose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases should not be placed on this apparatus WARNING Avoid electric shock and fire hazard Unplug this product before cleaning Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product WARNING Avoid electric shock and fire haz...

Page 7: ...or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers liste...

Page 8: ...minal adapter EMTA supporting two line voice services Provides a high speed broadband Internet connection that energizes your online experience which makes downloading and sharing files and photos with your family and friends hassle free Includes 10 100BASE T Ethernet and USB ports to provide connectivity for high speed data services or to other Internet devices Assures a broad range of interopera...

Page 9: ...4028520 Rev A 9 Introduction Includes one or two optional internal Lithium Ion cartridge style batteries for convenient and long lasting backup power ...

Page 10: ... ROM containing the user guide and the USB drivers If any of these items are missing or damaged please contact your service provider for assistance Notes You need a cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless home gateway Cables a...

Page 11: ...twork and fully operational This indicator blinks to indicate one of the following conditions The cable modem is booting up and not ready for data The cable modem is scanning the network and attempting to register The cable modem has lost registration on the network and will continue blinking until it registers again 5 LINK Illuminates solid green to indicate that an Ethernet USB carrier is presen...

Page 12: ...12 4028520 Rev A Front Panel Description 8 BATTERY Illuminates when the battery is fully charged ...

Page 13: ...et port on your PC or your home network 3 USB 12 Mbps USB 1 1 port connects to the USB port on your PC 4 REBOOT EMTA Pressing this switch reboots the EMTA Pressing this switch for more than three seconds resets the device to factory default values and reboots the EMTA CAUTION The Reboot EMTA button is for maintenance purposes only Do not use unless instructed to do so by your service provider Doin...

Page 14: ...mum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installe...

Page 15: ... Internet services You will need to give your service provider the following information The serial number of the modem The Media Access Control MAC address of the modem CM MAC These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded ...

Page 16: ... account with your local service provider to use your cable modem for telephone service When you contact your service provider you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider ...

Page 17: ...efore you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC witho...

Page 18: ...be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Two wall anchors for ...

Page 19: ...Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 20: ...d telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devic...

Page 21: ...nternet access and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking ...

Page 22: ...nal installation and connection to the home telephone wiring network A fee may be charged for this service Wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device 2 Power off your PC and other networking device then unplug them from the power source 3 Connect the active RF coaxial cable from your...

Page 23: ...nd Line 2 is supported on pins 2 and 5 In Europe cable modems support only one line per port Line 1 is on port 1 and line 2 is on port 2 Telephones that require electrical connectors other than RJ 11 may require an external adapter sold separately 6 Locate the AC power cord provided with your cable modem Insert one end of the power cord into the AC connector on the back of the cable modem Then plu...

Page 24: ...Make sure the power is connected to your cable modem and that the POWER LED status indicator on the front panel of the cable modem illuminates solid 3 Connect the USB cable to your computer s USB port Then connect the other end of the USB cable to the USB port on the cable modem 4 Click Next in the Found New Hardware Wizard window 5 Select Search for a suitable driver for my device recommended in ...

Page 25: ... the installation has finished 6 Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use 7 Try to access the Internet If you cannot access the Internet go to Having Difficulty on page 32 If you still cannot access the Internet contact your service provider for further assistance Installing USB Drivers on Windows Vis...

Page 26: ... begins to charge automatically as soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates Important It may take as long as 24 hours for the battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need to remove the battery follow the procedures found in Removin...

Page 27: ... disconnecting the AC power source 1 Turn the modem so that you are facing the side with the battery compartment 2 Gently release the latch to open the battery cover and gain access to the battery compartment 3 Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment 4 Insert a new battery into the battery compartment Do not...

Page 28: ...y 5 Close the battery compartment door The battery lock will automatically re engage Important It can take as long as 24 hours for the battery to charge fully Note Dispose of the battery in accordance with local regulations and instructions from your service provider ...

Page 29: ... you want to use an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do I access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide ...

Page 30: ...upport up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the cable modem Contact your service provider for further assistance Q How do I renew the IP address on my PC A If your PC cannot access the Internet after the cable modem is o...

Page 31: ...and then click User Mode 9 Click Advanced in the User Mode window and then click OK 10 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the Load only when needed option does not appear If it appears select...

Page 32: ...s with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your service provider to determine whether you are using the correct cable There is no dial tone when I lift the telephone handset Your telephone wiring may be connected to the wrong RJ 11 port on the cable modem The cable modem has two telephone ports Verify that you ar...

Page 33: ...hat it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in Installing USB Drivers on page 24 if you are using the USB connection Verify that you have called your service provider and given ...

Page 34: ...Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 8 Front Panel Indicator Power Up Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Registering Registration Completed 1 POWER On On On On On On On On 2 DS Blinking On Blinking On On On On On 3 US Blinking On Off Off Blinking On On On 4 ONLINE Blinking On Off Off Of...

Page 35: ...s connected and data is being transferred between the consumer premise equipment CPE and the cable modem Off When no devices are connected to either the Ethernet or USB ports Note With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the indicator will illuminate continuously Whenever data is being ...

Page 36: ...pyright Notice 2009 Cisco Systems Inc All rights reserved Printed in the United States of America Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Cisco Systems Inc Software and Firmware Use Notice The software and firmware in this product is protected by copyright law and furnished to ...

Page 37: ...m products only call Toll free 1 800 283 2636 Local 770 236 2200 Fax 770 236 2488 For all products other than Digital Broadband Delivery System call Toll free 1 800 722 2009 Local 678 277 1120 Fax 770 236 2306 Customer Service Toll free 1 800 722 2009 Local 678 277 1120 Fax 770 236 5477 Europe European Technical Assistance Center EuTAC Belgium Telephone 32 56 445 197 or 32 56 445 155 Fax 32 56 445...

Page 38: ...Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document All other trademarks mentioned in this document are the property of their respective owners Product and service availability are subject to change without notice 2009 Cisco Systems Inc All rights reserved Printed in United States of America July 2009 Part Number 4028520 Rev A ...