Cisco DPQ2425, User Manual

Page 1: ... What Are the Requirements for Telephone Service 22 How Do I Subscribe to High Speed Internet and Telephone Service 23 How Do I Connect My Gateway for Internet and Telephone Service 25 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter 28 How Do I Troubleshoot My Internet Service Installation 98 How Do I Maintain the Battery 99 Frequently Asked Questions 101 Having Diffi...

Page 2: ...e operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...Bedienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las conte...

Page 4: ...with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been d...

Page 5: ...osal instructions below and see the instructions later in this guide for handling replacing and disposing of the battery WARNING There is danger of explosion if the battery is mishandled or incorrectly replaced Replace only with the same type of battery Do not disassemble it or attempt to recharge it outside the system Do not crush puncture dispose of in fire short the external contacts or expose ...

Page 6: ...ses with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects WARNING Avoid electric shock and fire hazard Do not expose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases should not be placed on this apparatus WARNING Avoid electric shock and fire hazard Unplug ...

Page 7: ... to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak CAU...

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Page 9: ...nced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC...

Page 10: ... to ANSI C 95 1 American National Standards Institute limits The evaluation was based on evaluation per ANI C 95 1 and FCC OET Bulletin 65C rev 01 01 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Canada This system has been evaluated for RF exposure for humans in reference to ANSI C 95 1 limits The evaluation was based on evaluatio...

Page 11: ...iate section in this guide for the specific information you need for your situation Contact your service provider for more information about subscribing to these services Benefits and Features Your new DPQ2425 wireless residential gateway offers the following outstanding benefits and features Compliant with DOCSIS 2 0 1 1 and 1 0 standards along with PacketCableTM specifications to deliver high en...

Page 12: ... is undamaged The carton contains the following items One DPQ2425 One AC power cord One Ethernet cable CAT5 RJ 45 One CD ROM Lithium Ion cartridge battery If any of these items are missing or damaged please contact your service provider for assistance Notes You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communic...

Page 13: ...ay is sending data to the cable network 4 ONLINE ON the wireless residential gateway is registered on the network and fully operational 5 ETHERNET 1 4 ON a device is connected to one of the Ethernet ports BLINKING indicates that data is being transferred over the Ethernet connection 6 WIRELESS LINK ON the Wireless Access Point is operational BLINKING data is being transferred over the wireless con...

Page 14: ...that the cable modem is active and fully operational The wireless residential gateway high speed data operation is disabled when operating on battery power and only the telephone service is active LEDs may behave differently when the wireless residential gateway is running on battery power without AC power Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED ...

Page 15: ...BOOT EMTA A momentary pressing 1 2 seconds of this switch reboots the EMTA Pressing the switch for more than ten seconds first causes a reset to factory default of all settings and then reboots the gateway CAUTION The Reboot EMTA button is for maintenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any cable modem settings you have se...

Page 16: ...t is provided with your wireless residential gateway CAUTION Avoid damage to your equipment Only use the AC power cord that is provided with your wireless residential gateway 6 CABLE F connector connects to an active cable signal from your service provider 7 ANTENNA Connection for external 802 11 antenna ...

Page 17: ...eliminate the need for an additional RF coaxial outlet Choose a location for the residential gateway that is adjacent to your telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the residential gateway to provide service to several telephones a professional installer can connect the residential gateway to your existing home telephone wiring To m...

Page 18: ...he cables should be able to easily reach the wireless residential gateway without strain Leave sufficient clearance between the bottom of the wireless residential gateway and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the wireless residential gateway can be removed for any required maintenance without disconnecting the cables...

Page 19: ...n in one of the following illustrations Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 20: ... into the anchor bolts leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 3 Install the mounting screws into the wall leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 4 Verify that no cables or wires are connected to the wireless residential gateway 5 Lift the wireless residential gateway into position Slip the large end of both m...

Page 21: ...s Note You will also need an active cable input line and an Internet connection Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TC...

Page 22: ...ed each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices should use the center 2 pins of the RJ 11 connectors to connect to the wireless residentia...

Page 23: ...account and become your Internet Service Provider ISP Internet access enables you to send and receive e mail access the World Wide Web and receive other Internet services You will need to give your service provider the following information The serial number of the modem The Media Access Control MAC address of the modem CM MAC These numbers appear on a bar code label located on the wireless reside...

Page 24: ...e to continue to use your existing e mail account with your wireless residential gateway Contact your service provider for more information I Want to Use the Residential Gateway for Telephone Service You will also need to set up a telephone account with your local service provider to use your residential gateway for telephone service When you contact your service provider you may be able to transf...

Page 25: ...ternet access and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking o...

Page 26: ...network A fee may be charged for this service Wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the residential gateway before attempting to connect to any device 1 Power off your PC and other networking device then unplug them from the power source 2 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE...

Page 27: ...d separately 6 Locate the AC power adapter provided with your gateway Insert the barrel shaped DC power connector attached by a thin pair of wires to the AC power adapter into the black POWER connector on the back of the residential gateway Then plug the AC power cord into an AC outlet to power up the gateway The residential gateway will perform an automatic search to locate and sign on to the bro...

Page 28: ...Wizard configuration page Use the WebWizard pages to customize your wireless residential gateway to your needs rather than using the default settings The WebWizard pages in this section are organized in the order shown on the Setup page Important The WebWizard pages and the examples shown in this section are for illustration purposes only Your pages may differ from the pages shown in this guide No...

Page 29: ...izard configuration and operation features About Your Modem Page Description The following table provides a description of each field within the About Your Modem page Field Name Description Name The name of the wireless residential gateway Modem Serial Number A unique sequential series of alphanumeric characters provided to every modem during manufacturing Cable Modem MAC Address A unique alphanum...

Page 30: ...ySynchronized usParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied Vendor The name of the manufacturer Boot Revision Identifies the boot revision code version Software File Name and Revisions Section Field Name Description Firmware Name Identifies the name of the firmware Software Revision Identifies ...

Page 31: ...hen click Login to continue to the Setup page First Time Users The gateway ships from the factory without a factory assigned or default password Leave the user name and the password fields blank Then click OK to be directed to the Password Settings page Note You will be prompted to set up a password We highly recommend that you set up a password to prevent unatuthorized access to the settings of t...

Page 32: ...Setup page Setup Page Section Headings The Setup page is divided into the following section headings Basic Settings Advanced Settings Firewall Parental Control Wireless In the Setup page click the selections listed within these sections to access the WebWizard page for that selection A description of the selections available in each section follows next ...

Page 33: ...start Modem Use this link to restart your wireless residential gateway Save Configuration to your PC Use this link to save your cable modem RG configuration to your local PC and to restore the RG configuration to your wireless residential gateway if necessary Advanced Settings The following table provides a description of the pages available from within the Advanced Settings section of the Setup p...

Page 34: ... Use this link to configure an IP address that is visible to the wide area network WAN DMZ hosting is commonly referred to as exposed host and allows you to specify the default recipient of WAN traffic that Network Address Translation NAT is unable to translate to a known local PC A DMZ is used by a company that wants to host its own Internet services without sacrificing unauthorized access to its...

Page 35: ...o firewall attacks by hackers Parental Control The following table provides a description of the pages available from within the Parental Control section of the Setup page Field Name Description User Setup Use this link to add or delete user profiles and to apply access rules to those users Basic Rules Use this link to setup access rules that block certain Internet content and certain web sites Ti...

Page 36: ...to configure your WAP authentication and data encryption Using encryption and authentication prevents unauthorized access to your wireless devices Advanced Use this link to configure your WAP data rates and wireless fidelity Wi Fi thresholds Access Control Use this link to configure the WAP to restrict access to only selected wireless client devices Authorized clients are selected by MAC address U...

Page 37: ...ngs in the Basic Settings section of the Setup page to access the Password Settings page Notes Your gateway modem comes from the factory with no password enabled We highly recommend that you set up a user password to prevent unauthorized users from modifying the settings of your network If you do choose to set up a password use a password that you can easily remember Do not forget your password Se...

Page 38: ...A web page appears to indicate that you have successfully set your password 3 Click on the Setup tab to proceed with setting up your gateway The User Name and Password dialogue box appears as shown below 4 Enter your password then click LOGIN to continue to the main Setup page Note If you set a password on subsequent access to the Setup pages a screen similar to the following appears Do not forget...

Page 39: ...dures detailed in this section contact your service provider before you attempt to change any of the wireless residential gateway default time synchronization configuration settings Click Set Time in the Basic Settings section of the Setup page to access the Basic Settings Enable Disable time synchronization by Network Time protocol page Setup Basic Settings Enable Disable Time Synchronization by ...

Page 40: ...tocol to use a public Internet time server to set the clock in the gateway Latest Update Success Displays the time and date of the last successful time update Time Zone Displays the current time zone The drop down list allows you to select your local time zone Daylight Saving Time Allows you to adjust the time during periods when Daylight Saving Time is in effect Check the Enable box to enable or ...

Page 41: ...perate correctly you can change the default network settings using the Setup Basic Settings Network Configuration page Configuring the Network Settings Note If you are not familiar with the network configuration procedures detailed in the following sections contact your service provider before you attempt to change any of the residential gateway default network configuration settings Click Network...

Page 42: ...SP except when a static IP address is set up as described below The WAN IP address will be shared by all the PCs in your private local area network to access the Internet Subnet Mask Displays the subnet mask for your WAN port This address is automatically assigned to your WAN port by your ISP except when a static IP address is set up as described later in this table Gateway IP Displays a Gateway I...

Page 43: ...de the information for you to enter into this field Primary DNS static IP only Manual entry is required Your ISP will provide the information for you to enter into this field Secondary DNS static IP only Manual entry is required Your ISP will provide the information for you to enter into this field MTU Size Sets the size of the maximum transmission unit MTU for the network interface The default va...

Page 44: ...re not familiar with the IP management procedures detailed in this section contact your service provider before you attempt to change any of the wireless residential gateway default IP management settings Click LAN IP Address Management in the Basic Settings section of the Setup page to access the Setup Basic Settings IP Management page Setup Basic Settings IPManagement Page Example The following ...

Page 45: ...y server The LAN IP address ending in 255 is also reserved and should not be used for CPE devices Number of CPEs Enter the maximum number of devices allowed to connect to the Private LAN Notes The Factory Default is 245 The maximum number of devices is 253 This is the combined total of addresses reserved for static IP addresses for example the sum of the IP addresses between 2 and the value entere...

Page 46: ...sign a fixed IP address to any device in your network by setting static IP addresses in your PC or other network device These addresses will be removed from the pool of the IP addresses to be used by your gateway s DHCP server when issuing IP addresses to devices that are connected to your local network Reserving IP addresses is useful in making sure that there are no IP address conflicts on the n...

Page 47: ...ddress of the PC or device for example a printer for which you want to reserve a specific IP address on the network Assign to IP The IP address you assign to the PC or device for which you want to reserve a specific IP address on the network Only MAC addresses within the range of the gateway s DHCP address pool can be reserved with this feature Note The factory configuration of your gateway sets a...

Page 48: ... Modem Page The following illustration is an example of the Restart Cable Modem page SavingYour Configuration Use the Setup Basic Settings Save RG Configuration to Local PC page to save your current cable modem RG configuration to the hard drive on your PC or to a floppy disk You will then be able to restore the RG configuration if necessary Note If you are not familiar with the procedures detaile...

Page 49: ...setting to your computer click the floppy disk icon in the lower portion of the screen You will be prompted to provide a file name and location for the backup configuration file To Restore your setting click Browse and select the backup configuration file name that you saved on your PC The path and filename of the backup configuration appears in the File Name field Then click Download to restore y...

Page 50: ... SetupAdvanced Settings Options Page The following illustration is an example of the Setup Advanced Settings Options page SetupAdvanced Settings Options Page Description The following table provides a description of the fields within the Setup Advanced Settings Options page Note If you make changes in the Setup Advanced Settings Options page click Apply to apply and save your new IP address filter...

Page 51: ...he WAN IP address go to the Network Configuration page under Basic Settings You will find the gateway s WAN IP address list on this page Enter the WAN IP address of your gateway into the address field of any web browser using the following format http xxx xxx xxx xxx 8080 where xxx xxx xxx xxx represents the WAN IP address of your gateway Be sure to follow the syntax exactly and then click Go or p...

Page 52: ... before you attempt to change any of the wireless residential gateway default advanced IP filtering settings Click IP Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings IP Filtering page SetupAdvanced Settings IPFiltering Page The following illustration is an example of the Setup Advanced Settings IP Filtering page SetupAdvanced Settings IPFi...

Page 53: ...anced settings detailed in this section contact your service provider before you attempt to change any of the wireless residential gateway default advanced MAC filtering settings Click MAC Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings MAC Filtering page SetupAdvanced Settings MAC Filtering Page The following illustration is an example of...

Page 54: ... MAC addresses of the devices you list in the table All other MAC addresses will be allowed Internet access Pass Select Pass to allow Internet access only to the MAC addresses of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access Function Keys The following function keys appear on the Advanced Settings MAC Filtering page Key Description Apply...

Page 55: ...l PCs Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the wireless residential gateway default advanced port filtering settings Click Port Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Port Filtering page SetupAdvanced Settings Port Filtering Page ...

Page 56: ... must also set up a fixed private LAN IP address for the destination device Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the wireless residential gateway default advanced port forwarding settings Click Port Forwarding in the Advanced Settings section of the Setup page to access the Setup Advanced ...

Page 57: ...P Port Triggers Use the Setup Advanced Settings Port Triggers page to configure TCP UDP port triggers Port triggering is similar to port forwarding but is dynamic In other words the system does not hold the ports open indefinitely For example when the wireless residential gateway detects outgoing data on a specific IP port number set in the Trigger Range the resulting ports set in the Target Range...

Page 58: ...triggering feature to configure the Microsoft X Box Online Live for Internet gaming Note For most widely used applications including Microsoft X Box Online Live the built in firewall automatically maps and opens ports required for that application while the application is in use 1 In the first row enter 88 in both Start Port and End Port fields 2 In the same row select UDP from the drop down list ...

Page 59: ...ss the Setup Advanced Settings DMZ Host page SetupAdvanced Settings DMZ Host Page The following illustration is an example of the Setup Advanced Settings DMZ Host page SetupAdvanced Settings DMZ Host Page Description Use this link to place a Private LAN IP device for example an FTP Mail or webserver directly on the Internet bypassing the firewall You set the server with a fixed IP address as a DMZ...

Page 60: ...d more secure alternative to using a private dedicated leased line for a private network Using industry standard encryption and authentication techniques an Internet Protocol Security IPsec VPN creates a secure connection that operates as if you were directly connected to your local network For example a VPN allows users to sit at home and connect to his her employer s corporate network and receiv...

Page 61: ...s Page The following illustration is an example of a blank Setup Advanced Settings VPN Termination Status page No VPN tunnels are configured SetupAdvanced Settings VPN Termination Status Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings VPN Termination Status page with a VPN tunnel configured ...

Page 62: ...n state Connected NOT Connected Control Displays one of the following three keys based on the current tunnel enable and connection state Enable Connect Endpoint disabled Configure Displays Edit or Delete keys used for settings management Add New Tunnel Allows you to create a new tunnel configuration When you click Add New Tunnel the VPN Setup page opens Event Log Allows you to access the Event Log...

Page 63: ...ateway with Digital Voice Adapter Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels click Add New Tunnel on the VPN Termination Status page The VPN Setup page opens The following illustration is an example of the VPN Setup page ...

Page 64: ...es disables a VPN tunnel after the tunnel is named and configured Click Apply to activate the selected setting Enabled or Disabled Function Keys The following table describes the function keys associated with the Tunnel section of the VPN Setup page Key Description Delete Tunnel Allows you to delete a tunnel Add New Tunnel Allows you to create a heading for the tunnel settings that you can select ...

Page 65: ...ng IP and ending IP addresses Identity type Allows you to select the local Identity type from one of the following options WAN IP address of the router default User specified IP address Fully qualified domain name FQDN Email address This is the identity that the far endpoint will use for identification of the VPN termination point The remote VPN endpoint on the other end of the tunnel should match...

Page 66: ...IP subnet enter the subnet For single IP address enter only the specific IP address For IP address range enter the starting and ending IP addresses Mask Allows you to enter Mask information based on the selected Address group type as follows For IP subnet enter the subnet mask For single IP address enter only the specific IP address in the Subnet field Leave this field blank For IP address range e...

Page 67: ...emote address Allows you to enter either the IP address or the FQDN of the remote endpoint depending on what Network Address type you selected IPsec Settings With VPN tunnels there are two phases of Security Association SA Phase 1 creates an Internet Key Exchange IKE SA When Phase 1 is complete Phase 2 creates one or more IPsec SAs that are then used to key IPsec sessions Field Description Pre sha...

Page 68: ...e SHA is recommended because it is more secure Phase 1 SA lifetime Allows you to enter the number of seconds for an individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take up bandwidth so network throughput is sa...

Page 69: ... since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take up bandwidth so network throughput is sacrificed with small lifetimes The default setting for Phase 2 is 3 600 seconds Configuring Firewall Protection Use the Setup Firewall Options page to configure web page filtering and firewall protection This page allows you to enable various firew...

Page 70: ...om the Internet These applets run automatically when they are received by a PC Filter ActiveX Enables disables ActiveX controls This feature helps to protect the devices in your private network from irritating or malicious ActiveX controls that are sent unsolicited to devices in your private network from the Internet These ActiveX controls run automatically when they are received by a PC Filter Po...

Page 71: ...irewall Event Logging page to access the firewall event log and allows you to enter your e mail address in order for you to receive e mail alerts related to firewall attacks by hackers Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the wireless residential gateway default firewall event logging settings Clic...

Page 72: ...r the e mail address of the person who monitors the firewall When an event occurs it will be logged and an e mail will be sent to this address automatically reporting the event SMTP Server Name Allows you to enter the mail server name of your outgoing mail server or the mail server of your Internet service provider ISP E mail Alerts Allows you to enable or disable sending e mail alerts Description...

Page 73: ...rental Control Use the Setup Parental Control User Setup page to configure parental controls on the wireless residential gateway and to add or delete the individuals who are authorized to set parental controls Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the wireless residential gateway default parental co...

Page 74: ...user profile Enter the name of the user and click the Add User button to add the user to the list User Settings Allows you to edit a user profile by using the drop down menu to edit a user profile The drop down menu allows you to recall the profile to be edited User names and passwords are case sensitive Make sure to check the Enable box to activate the user profile If a profile is not active that...

Page 75: ...g at the time they sign on using their user name and password Note Set the Session Duration to 0 zero to prevent session timeout Inactivity time 60 minutes factory default Enter the amount of time during a user session where there is no Internet access activity indicating that the user is no longer online If the inactivity timer is triggered the user session will be closed automatically In order t...

Page 76: ...s Apply Saves all additions edits and changes Configuring Parental Control Basic Rules Use the Setup Parental Control Basic Setup page to select the rules that block certain Internet content and certain web sites Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the wireless residential gateway default parental...

Page 77: ...v A 77 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter Setup Parental Control Basic Setup Page The following illustration is an example of the Setup Parental Control Basic Setup page ...

Page 78: ...ut any restrictions or settings This setting will allow you to assign No Rule status to users who are not subject to content related access restrictions Rule Settings Allows you to edit a content rule by using the drop down menu to recall the rule to be edited To remove a user profile use the drop down menu to select the rule to be removed and click on the Remove Rule button Keyword List Allows yo...

Page 79: ... text string contained in the URLs used to access those Internet sites Domain blocking allows you to restrict access to websites based on the site s domain name The domain name is the portion of the URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the...

Page 80: ...rol settings Click Time of Day Rules in the Parental Control section of the Setup page to access the Parental Control Time of Day Access Filter page Setup Parental Control Time of DayAccess Filter Page The following illustration is an example of the Setup Parental Control Time of Day Access Filter page Note The wireless residential gateway uses the network time of day clock that is managed by your...

Page 81: ...rom the Time of Day filter list Apply Saves all additions edits and changes Configure Parental Control Event Reporting Use the Setup Parental Control Event Log page to view events captured by the parental control event reporting feature Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the wireless residential ...

Page 82: ...he user who attempted a restricted site Source Displays the IP address of the PC which was used when attempting to access a restricted website ConfiguringYour WirelessAccess Point Parameters Use the Setup Wireless Basic page to configure your wireless access point WAP parameters including SSID and channel number Note If you are not familiar with the advanced settings detailed in this section conta...

Page 83: ...Network Type Allows you to select Open or Closed for your network type Country Allows you to select the country in which you are using your access point New Channel 1 11 Allows setting a communications channel for your access point Note Wireless networking channels overlap Channels 1 6 and 11 do not overlap with each other For best performance select one of these channels If there are other access...

Page 84: ...abled to provide you with a basic level of wireless network security To gain initial access to your wireless network select WPA security on your computer s wireless adapter and enter the WPA key to match the key setup in your gateway The factory default WPA key in the gateway is the serial number of the device You can continue to use this factory default key However to maximize your wireless secur...

Page 85: ...4028630 Rev A 85 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter Setup Wireless Security Page The following illustration is an example of the Setup Wireless Security page ...

Page 86: ...ers with an authorized user name password or pre shared key are allowed access to the wireless network Select from the following Network Authentication protocols Primary Network WPA WPA PSK WPA2 WPA2 PSK Note Network Authentication restricts access to your wireless network to only authorized computers or users Authentication does not protect the data you send over the wireless network connection Y...

Page 87: ... RADIUS Server Allows you to enter the IP address of the RADIUS server used for authentication and encryption key derivation This field is used with 802 1x and WPA Network Authentication The factory default for this field is 0 0 0 0 RADIUS Port Determines the port number of the RADIUS server The port number is usually 1812 factory default or 1645 depending on the server used This field is used wit...

Page 88: ...must manually change keys The keys do not change or rotate automatically as they do with TKIP 64 bit and 40 bit encryption are two different names for the same encryption 128 bit and 104 bit encryption are two different names for the same encryption Shared Key Authentication Allows you to determine is Shared Key Authentication is used in the network Shared Key Authentication can be used when there...

Page 89: ...ox Record your Key values You will need these Key values when you set up your client wireless adapter The Key values in each wireless network device must match Network Keys 1 through 4 128 bit keys Select these keys for use with Encryption Mode set to 128 bit encryption Enter 13 byte values for a Key You do not have to set all four Keys Usually only one is needed for a home network Each value is r...

Page 90: ...uired to communicate with the network Although not required for WEP operation use of a PassPhrase can simplify the configuration and setup of each of your client wireless adapters Using a PassPhrase eliminates the need to manual enter lengthy encryption keys and reduces the chance of error associated with entering entry of large numbers Important Click Generate WEP Keys when complete Wi Fi Protect...

Page 91: ...splays WPS status Function Keys Keys Description Generate WEP Keys Automatically generates four WEP keys based on the PassPhrase entry Notes For 64 bit WEP four unique 64 bit WEP keys will be generated For 128 bit WEP only one 128 bit WEP key will be generated The same key will be entered into all four key locations Apply Saves all additions edits and changes for the associated section Start WPS S...

Page 92: ...section contact your service provider before you attempt to change any of the wireless residential gateway default wireless advanced settings Click Advanced in the Wireless section of the Setup page to access the Setup Wireless Advanced page Setup Wireless Advanced Page Example The following illustration is an example of the Setup Wireless Advanced page Note We recommend that you do not change the...

Page 93: ...fully compatible with 802 11g to operate with your wireless access point Note Switching to 54g LRS mode can impact wireless performance It is not recommended that you use this mode unless necessary for the compatibility described above Max Performance Maximum throughput In this mode the wireless access point accepts only 802 11g wireless clients Setting the device in this mode may degrade the oper...

Page 94: ...casts Multicast transmissions The DTIM Delivery Traffic Indication Message Interval is a countdown informing the wireless clients of the next window for listening to broadcast and multicast messages When the AP has buffered broadcast or multicast messages for associated clients it sends the next DTIM with a DTIM Interval value AP clients hear the beacons and awaken to receive the broadcast and mul...

Page 95: ... the Setup Wireless Access Control page to configure your configure your wireless access point access control Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the wireless residential gateway default wireless advanced settings Click Access Control in the Wireless section of the Setup page to access th...

Page 96: ... Network Allows you to disable or enable the network to access by wireless clients When ON is selected the access point does not broadcast the SSID The client device must be configured manually with the SSID and the MAC address of the access point in order to access with wireless network Access List Displays the MAC address of the clients that are subject to wireless access control Connected Clien...

Page 97: ... before you attempt to change any of the wireless home gateway default wireless advanced settings Click Bridging in the Wireless section of the Setup page to access the Setup Wireless Bridging page Setup WirelessAccess Control Page Example The following illustration is an example of the Setup Wireless Bridging page Setup Wireless Bridging Page Description The Setup Wireless Bridging page allows yo...

Page 98: ...pports two way service Verify that TCP IP is properly installed and configured on all devices if you are using the Ethernet connections Verify that you have called your service provider and given them the serial number and MAC address of your wireless residential gateway If you are using a cable signal splitter so that you can connect the cable signal to other devices remove the splitter and recon...

Page 99: ...tomatically as soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates Important It may take as long as 24 hours for the battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need to remove the battery follow the procedures found in Removing and Replacing the ...

Page 100: ...ry cover and gain access to the battery compartment 2 Slide the battery lock upward toward the front panel LEDs to disengage the battery lock 3 Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment 4 Insert a new battery into the battery compartment 5 Close the battery compartment door The battery lock will automatically ...

Page 101: ...sidential gateway to maintain optimal network performance Q What are the wiring requirements for Ethernet networking A A number of factors can impact the practical limit of the network Although the wireless residential gateway is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical d...

Page 102: ...ess signal Contact your service provider or consult the documentation for your wireless network device for more information on selecting the appropriate wireless network devices for your home or office network You should work with your service provider to choose the best location for your wireless network devices Consider these recommendations Distance from the wireless residential gateway to the ...

Page 103: ...w IP address 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP address on Windows 95 98 98SE and ME Systems 1 Click Start and then click Run to open the Run window 2 Type winipcfg in the Open field and click OK to execu...

Page 104: ...pen the Properties dialogue box 3 Locate a white box titled This connection uses the following items Use the down arrow on the right side of the box to scroll down until you see Internet Protocol TCP IP Select Internet Protocol TCP IP then click the Properties button below the white box on the right hand side 4 Select both Obtain an IP address automatically and Obtain DNS server address automatica...

Page 105: ...etwork icon in the Control Panel window 3 Read the list of installed network components under the Configuration tab to verify that your PC contains the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in t...

Page 106: ...P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these keys until you hear the Apple chime at least three times then release the keys and let the computer restart 9 When your computer fully reboots repeat steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your autho...

Page 107: ...e telephone devices attached to each port must not exceed 5 REN Q Can I surf the Internet and make telephone calls at the same time A Absolutely Telephone service is provided separately from Internet data services Internet surfing and other data services do not affect the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and s...

Page 108: ...watch TV and surf the Internet at the same time A Absolutely If you subscribe to cable television service you can watch TV and use your wireless residential gateway at the same time by connecting your TV and your wireless residential gateway to the cable network using an optional cable signal splitter Q Can I run more than one device on the modem A Yes A single wireless residential gateway will th...

Page 109: ...ng a different cable your wireless residential gateway will not function properly Contact your service provider to determine whether you are using the correct cable Verify that you have followed the procedures in How Do I Troubleshoot My Internet Service Installation on page 98 There is no dial tone when I lift the telephone handset Your telephone wiring may be connected to the wrong RJ 11 port on...

Page 110: ...e illuminated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have called your service provider and given them the serial number and MAC address of your wireless re...

Page 111: ...ream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On On On On On 2 DS On Blinking On On On On 3 US On Off Off Blinking On On 4 ONLINE On Off Off Off Off Blinking 5 LAN1 LAN4 On On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 6 WIRELESS Off On or Blinking On or Blinking On or Blinking On or Blinking On or B...

Page 112: ... is connected to the Ethernet port and no data is being sent to or from the modem Blinks When only one Ethernet device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the Ethernet ports 6 WIRELESS On When the wireless access point is enabled and operational Blinks When data is being transferred...

Page 113: ...ditions to show when you have been denied network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking 1 time per second 2 DS Slow Blinking 1 time per second 3 US Slow Blinking 1 time per second 4 ONLINE Slow Blinking 1 time per second 5 LAN1 LAN4 Slow Blinking 1 time per second 6 WIRELESS On 7 TEL 1 Off 8 TEL 2 Off ...

Page 114: ...hange without notice No part of this document may be reproduced in any form without the express written permission of Cisco Systems Inc Software and Firmware Use The software described in this document is protected by copyright law and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement The firmware in this equipm...

Page 115: ...4028630 Rev A 115 For Information For Information IfYou Have Questions If you have technical questions contact your local service provider ...

Page 116: ... includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2009 Cisco Systems Inc All rights reserved Printed in United States of America July 2009 Part Number 4028630 Rev A ...