Cisco DPQ3212 Important s, User Manual

Page 1: ...ibe to High Speed Internet and Telephone Service 16 Where Is the Best Location for My Cable Modem 18 How Do I Mount the Modem on a Wall Optional 19 What Are the Requirements for Telephone Service 22 How Do I Connect the Cable Modem for Internet and Telephone Service 23 Installing USB Drivers 26 Frequently Asked Questions 28 Having Difficulty 33 Tips for Improved Performance 34 Front Panel LED Stat...

Page 2: ...e operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...Bedienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las conte...

Page 4: ...with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been d...

Page 5: ...ration in the event of an AC power failure Heed the following warning follow the Safety and Disposal instructions below and see the instructions later in this guide for handling replacing and disposing of the battery WARNING There is danger of explosion if the battery is mishandled or incorrectly replaced Replace only with the same type of battery Do not disassemble it or attempt to recharge it ou...

Page 6: ...ses with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects WARNING Avoid electric shock and fire hazard Do not expose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases should not be placed on this apparatus WARNING Avoid electric shock and fire hazard Unplug ...

Page 7: ... to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak CAU...

Page 8: ...evision technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related quest...

Page 9: ...l adapter EMTA supporting two line voice services Provides a high speed broadband Internet connection that energizes your online experience which makes downloading and sharing files and photos with your family and friends hassle free Includes 10 100 1000BASE T Ethernet and USB ports to provide connectivity for high speed data services or to other Internet devices Assures a broad range of interoper...

Page 10: ...uded with some models If any of these items are missing or damaged please contact your service provider for assistance Notes You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless residential gateway Cables and othe...

Page 11: ...e connection for sending data Illuminates continuously during normal operation 4 ONLINE Illuminates continuously when the cable modem is registered on the network and fully operational This indicator blinks to indicate one of the following conditions The cable modem is booting up and not ready for data The cable modem is scanning the network and attempting to register The cable modem has lost regi...

Page 12: ...he battery is defective Notes For models equipped with battery backup LEDs may behave differently when the cable modem is running on battery power Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED blinks to indicate that the unit is operating under battery power The cable modem should only run on battery power when AC power has failed If the POWER LED indi...

Page 13: ...ome telephone wiring or to conventional telephones or fax machines This port is used to connect a single line phone to Line 2 telephone service 3 ETHERNET RJ 45 Ethernet port connects to the 10 100 1000BASE T Ethernet port on your PC or your home network 4 USB 12 Mbps USB 2 0 port connects to the USB port on your PC 5 REBOOT EMTA Pressing this switch reboots the EMTA Pressing this switch for more ...

Page 14: ...14 4019777 Rev B Back Panel Description 7 CABLE F Connector connects to an active signal from your service provider ...

Page 15: ...nimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 2000 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol inst...

Page 16: ... Internet services You will need to give your service provider the following information The serial number of the modem The Media Access Control MAC address of the modem CM MAC These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded ...

Page 17: ... account with your local service provider to use your cable modem for telephone service When you contact your service provider you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider ...

Page 18: ...efore you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC witho...

Page 19: ...n all sides and the cables should be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the fol...

Page 20: ...20 4019777 Rev B How Do I Mount the Modem on a Wall Optional The following illustration shows the horizontal mounting option ...

Page 21: ...Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 22: ...d telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devic...

Page 23: ...nternet access and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking ...

Page 24: ...nal installation and connection to the home telephone wiring network A fee may be charged for this service Wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device 2 Power off your PC and other networking device then unplug them from the power source 3 Connect the active RF coaxial cable from your...

Page 25: ...nd Line 2 is supported on pins 2 and 5 In Europe cable modems support only one line per port Line 1 is on port 1 and line 2 is on port 2 Telephones that require electrical connectors other than RJ 11 may require an external adapter sold separately 6 Locate the AC power cord provided with your cable modem Insert one end of the power cord into the AC connector on the back of the cable modem Then plu...

Page 26: ...Make sure the power is connected to your cable modem and that the POWER LED status indicator on the front panel of the cable modem illuminates solid 3 Connect the USB cable to your computer s USB port Then connect the other end of the USB cable to the USB port on the cable modem 4 Click Next in the Found New Hardware Wizard window 5 Select Search for a suitable driver for my device recommended in ...

Page 27: ... the installation has finished 6 Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use 7 Try to access the Internet If you cannot access the Internet go to Having Difficulty on page 33 If you still cannot access the Internet contact your service provider for further assistance Installing USB Drivers on Windows Vis...

Page 28: ... you want to use an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do I access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide ...

Page 29: ...upport up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the cable modem Contact your service provider for further assistance Q How do I renew the IP address on my PC A If your PC cannot access the Internet after the cable modem is o...

Page 30: ...appear If it appears select the option A check mark appears in the option 12 Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is not selected If there is a check mark in the option select the option to clear the check mark and then click Info in the lower left corner 13 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Cont...

Page 31: ...If you still cannot access the Internet contact your service provider for further assistance Configuring TCP IP on Windows 2000 Systems 1 Click Start select Settings and choose Network and Dial up Connections 2 Double click the Local Area Connection icon in the Network and Dial up Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP in t...

Page 32: ... Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the power off simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these...

Page 33: ...s with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your service provider to determine whether you are using the correct cable There is no dial tone when I lift the telephone handset Your telephone wiring may be connected to the wrong RJ 11 port on the cable modem The cable modem has two telephone ports Verify that you ar...

Page 34: ...hat it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in Installing USB Drivers on page 26 if you are using the USB connection Verify that you have called your service provider and given ...

Page 35: ... Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 8 Front Panel Indicator Power Up Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Registering Registration Completed 1 POWER On On On On On On On On 2 DS Blinking On Blinking On On On On On 3 US Blinking On Off Off Blinking On On On 4 ONLINE Blinking On Off Off O...

Page 36: ...hernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem Off When no devices are connected to either the Ethernet or USB ports 6 TEL1 On When VoIP service is enabled Blinks When Line 1 is in use TEL2 On When VoIP service is enabled Blinks When Line 2 is in use 7 Battery On When battery is charged Blinks When battery charge is lo...

Page 37: ...y begins to charge automatically as soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates Important It may take as long as 24 hours for the battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need to remove the battery follow the procedures found in Removi...

Page 38: ... the Battery Housing Type 1 1 Open the battery door by operating the battery door lock on the side of the unit 2 Grasp the plastic pull tab on the battery and gently slide the battery forward to remove it from the battery compartment 3 Insert a new battery into the battery compartment 4 Close the battery compartment door Removing and Replacing the Battery Housing Type 2 1 Open the battery door by ...

Page 39: ...lity for errors or omissions that may appear in this guide We reserve the right to change this guide at any time without notice Documentation Copyright Notice Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Cisco Systems Inc Software and Firmware Use The software described in this docu...

Page 40: ...includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2009 2011 Cisco and or its affiliates All rights reserved March 2011 Part Number 4019777 Rev B ...