Cisco DPX2203, User Manual

Page 1: ...Do I Configure TCP IP Protocol 19 How Do I Install USB Drivers 22 What Are the Requirements for Ethernet Network Devices 24 How Do I Select and Place Ethernet Network Devices 25 How Do I Connect Ethernet Network Devices 26 How Do I Troubleshoot My Internet Service Installation 28 How Do I Use My Cable Modem for Telephone Service 31 Where Do I Place My Cable Modem for Telephone Service 32 What Are ...

Page 2: ...uctions unless you are qualified to do so 20060608SICM EN Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les inst...

Page 3: ...ienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert 20060608SICM GR Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distint...

Page 4: ...nada Only WARNING To avoid electric shock and fire hazard do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong is provided for your safety If the provided plug does not fit into your outlet consult an electrician for re...

Page 5: ...he cords which can damage the cords Handling Replaceable Battery Pack This product contains replaceable battery pack Heed the following warning and see the instructions later in this guide for handling replacing and disposing of the battery WARNING There is danger of explosion if the battery is mishandled or incorrectly replaced Replace only with the same type of battery Do not disassemble it or a...

Page 6: ...n aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product Protecting This Product from Foreign Objects and Water or Moisture Damage WARNING Avoid electric shock and fire hazard Never push objects through the openings in this product Foreign objects can cause electrical shorts that can result in electric shock or fire Do not expose this product to rain or moi...

Page 7: ...s required when The apparatus has been damaged in any way A power supply cord or plug is damaged Liquid has been spilled or objects have fallen into the apparatus The apparatus has been exposed to rain or moisture The apparatus does not operate normally The apparatus has been dropped Checking Product Safety Upon completion of any service or repairs to this product the service technician must perfo...

Page 8: ...ult the cable company or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone...

Page 9: ...h end performance and reliability 10 100BaseT Ethernet and USB ports to provide connectivity for high speed data services or to other Internet devices Two RJ 11 telephony ports for connecting conventional telephones or fax machines This guide provides procedures and recommendations for placing installing configuring operating and troubleshooting your DPX2203 or EPX2203 cable modem for high speed I...

Page 10: ... One CD ROM containing the user s guide and the USB drivers If any of the items listed are missing or damaged please contact your service provider for assistance Notes You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your c...

Page 11: ...e battery 4 LINE 2 Illuminates solid green when the telephone line 2 is in use 5 LINE 1 Illuminates solid green when telephone line 1 is in use 6 PC Illuminates solid green to indicate that an Ethernet USB carrier is present Blinks to indicate that Ethernet USB data is being transferred between the PC and the cable modem 7 CABLE Illuminates solid green when the modem is registered on the network a...

Page 12: ...onal If the optional battery pack is installed the POWER LED LED 10 and the CABLE LED LED 7 blink periodically and the other lights go out to indicate that the modem is running on battery power Operation without AC power Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED LED 10 and CABLE LED LED 7 blink periodically to indicate that the unit is operating un...

Page 13: ...P 1 POWER Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem CAUTION Only use the power cord and the AC power adapter that are provided with your cable modem 2 RESET Reset to Default button Factory Reset CAUTION This button is for maintenance purposes only Do not use unless instructed to do so by your cable or telephone service provider Doing s...

Page 14: ...before you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC with...

Page 15: ...on Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed ...

Page 16: ... information The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by MAC The following illustration shows a sample bar code label Write down these nu...

Page 17: ...ur local cable service provider for further assistance To connect devices The following diagram illustrates one of the various networking options that are available to you Connecting the Modem for High Speed Data Service WARNING To avoid personal injury or damage to your equipment follow these steps in the exact order shown 1 Power off your PC and unplug it from the power source 2 Connect your PC ...

Page 18: ...te and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the ONLINE LED status indicator on the front panel stops blinking and illuminates continuously 6 The next step in setting up your cable modem is to configure your Internet devices for Internet access Choose one of the following options If you want to use Ethernet connections you ...

Page 19: ...s the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and...

Page 20: ...ows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Con...

Page 21: ...ht corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the power off si...

Page 22: ...n the Add New Hardware Wizard window 4 Select Search for the best driver for your device Recommended in the Add New Hardware Wizard window and then click Next 5 Select CD ROM drive in the Add New Hardware Wizard window and then click Next 6 Select The updated driver Recommended in the Add New Hardware Wizard window and then click Next 7 Click Next in the Add New Hardware Wizard window The Copying ...

Page 23: ...talling USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green 3 Select Install from a list or specific location Advanced in the Found New Hardware Wizard window and then click Next 4 Select Search removable media flo...

Page 24: ...mance WhatAre the Wiring Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the cable modem is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance between two 10 100BaseT CAT 5 Ethernet hubs is 382 feet 100 meters...

Page 25: ...e Best Location for My Ethernet Network Devices You should work with your service provider to choose the best location for your Ethernet network devices Consider these recommendations Location of two way cable outlets Distance of the Ethernet network devices from the cable modem Location of computers and other equipment from AC power outlets Ease of running Ethernet cable to the Ethernet network d...

Page 26: ... must be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device To avoid personal injury follow the connection steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting your cable modem to other devices Read the warnings and caution on this page Then foll...

Page 27: ...he POWER connector on the back of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network In some unusual circumstances this process may take up to 5 minutes The cable modem is ready for use when the ONLINE status indicator on the front panel stops blinking and illuminates continuously 7 Verify that all Ethern...

Page 28: ...ive and that it supports two way service Verify that TCP IP is properly installed and configured on all devices if you are using the Ethernet connections Verify that you have followed the procedure in How Do I Install USB Drivers on page 22 if you are using the USB connection Verify that you have called your service provider and given them the serial number and MAC address of your cable modem If y...

Page 29: ... your cable modem will not function properly Contact your service provider to determine if you are using the correct cable You may need to renew the IP address on your PC Refer to How Do I Renew the IP Address on My PC on page 30 for instructions on how to renew the IP address for your particular operating system Your USB interface may be malfunctioning Refer to the troubleshooting information in ...

Page 30: ...uration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP Address on Windows NT 2000 or XP Systems 1 Click Start and the...

Page 31: ...provider to your current telephony service provider In some areas you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider You will need to give your service provider the following information The serial numbe...

Page 32: ...that is adjacent to your telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the cable modem to provide service to several telephones a professional installer can connect the cable modem to your existing home telephone wiring To minimize changes to the home telephone wiring you may want to locate the cable modem near an existing telephone outlet...

Page 33: ...d telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devic...

Page 34: ...telephone service WARNING To avoid personal injury follow the installation instructions in the exact order shown Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service Hazardous electric...

Page 35: ... enabled by the telephone service provider The two center conductors pins 3 and 4 on the RJ 11 connector provide electrical connections to directly attached telephone devices or to a permanently installed in home telephone wiring network The telephone port labeled Line 1 also supports multi line telephone devices Line 1 is supported on pins 3 and 4 and Line 2 is supported on pins 2 and 5 The use o...

Page 36: ...ng and illuminates continuously Note Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls This process may take several minutes Notes The TEL 1 and TEL 2 LED status indicators on the front pane...

Page 37: ...uids Dispose of the battery in accordance with local regulations and instructions from your service provider Installing the Battery Pack 1 Disconnect all wires and cables and unplug the power supply from the modem 2 To attach the modem to the battery pack you must first remove the plastic foot located on the side edge of the modem Rotate the foot on your modem counterclockwise to the second click ...

Page 38: ...y seat the connector Then slide the switch to the Lock position 7 Connect the 15 V DC power supply to the back panel of the modem and then plug the power supply into an AC power outlet The AC POWER LED status indicator illuminates Charging the Battery Pack The battery begins to charge automatically as soon as you attach the modem to the battery pack connect the 15 V DC power supply to the back pan...

Page 39: ...ng the Modem Without a Battery Pack If you want you can choose to use the modem without a battery pack To remove the battery pack follow these steps 1 Slide the Lock Unlock switch to the Unlock position 2 Carefully but firmly slide the modem away from the battery pack 3 Attach the modem foot to the modem by aligning the prong on the foot with the hole on the bottom of the modem You can now use the...

Page 40: ...ain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Two wall anchors for 8 x 1 inch screws Two 8 x 1 inch pan head sheet met...

Page 41: ...ng Illustrations You can mount the optional battery pack for the DPX2203 on a wall using two wall anchors two screws and the mounting slots on the bottom of the unit The modem can be mounted vertically or horizontally as shown in the following illustrations ...

Page 42: ...tion and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the battery pack Use the information on this page as a guide for mounting your battery pack to the wall ...

Page 43: ...e where a wooden stud is not available If yes drive the anchor bolts into the wall and install the mounting screws into the anchor bolts leaving a gap of about 1 4 in between the screw head and the wall Then go to step 4 If no go to step 3 3 Install the mounting screws into the wall leaving a gap of about 1 4 in between the screw head and the wall 4 Verify that no cables or wires are connected to ...

Page 44: ... does not work at other locations in the home a professional may need to diagnose and repair a problem with your telephone wiring Verify that the phone company has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact your cable telephony service provider for more information FrequentlyAsk...

Page 45: ...A Yes A single cable modem will theoretically support up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the cable modem Contact your service provider for further assistance Common Troubleshooting Issues I don t understand the front p...

Page 46: ...modem will not function properly Contact your cable service provider to determine whether you are using the correct cable Verify that you have followed the procedures in How Do I Troubleshoot My Internet Service Installation on page 28 Your NIC card or USB interface may be malfunctioning Refer to the troubleshooting information in the NIC or USB documentation provided with the device ...

Page 47: ...ing Requesting IP Address Registering Registration Complete 41 Line 2 Off On Off Off Off Off Off Off 5 Line 1 Off On Off Off Off Off Off Off 6 PC2 Off On Off On or Blinking Off On or Blinking Off On or Blinking Off On or Blinking Off On or Blinking Off or On 7 Cable Off On Slow Blinking 1 Blink Momentary On Off Blinking 2 Blinks Blinking 4 Blinks On 8 Send Off On Off Off Occasional Blinking Occasi...

Page 48: ...ferred between the consumer premise equipment CPE and the cable modem Off When no devices are connected to either the Ethernet or USB ports Note With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the light illuminates continuously Whenever data is being sent through both data ports Ethernet and U...

Page 49: ...nied contact your cable service provider Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network access Denied 41 Line 2 Off 5 Line 1 Off 6 PC Slow Blinking 1 time per second 7 Cable Slow Blinking 1 time per second 8 Send Slow Blinking 1 time per second 9 Receive Slow Blinking 1 time per second 10 Power Slow Blinking 1 time per second 1Indicators number 1 2 and 3 ...

Page 50: ... any time without notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2006 2012 Cisco and or its affiliates All rights reserved Printed in the United States of America I...

Page 51: ...Notice The firmware in this equipment is copyrighted You may only use the firmware in the equipment in which it is provided Any reproduction or distribution of this firmware or any portion of it without express written consent is prohibited ...

Page 52: ...es various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2006 2012 Cisco and or its affiliates All rights reserved May 2012 Printed in USA Part Number 4004041 Rev D ...