xvi
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Obtaining Technical Assistance
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in
North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click
Feedback at the top of the page.
You can send your comments in e-mail to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco
Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online
and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical
assistance.
Cisco TAC Website
The Cisco TAC website (
http://www.cisco.com/tac
) provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC
website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you
have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
The online TAC Case Open Tool (
http://www.cisco.com/tac/caseopen
) is the fastest way to open P3 and
P4 cases. (Your network is minimally impaired or you require product information). After you describe
your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution.
If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC
engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet
access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2
cases to help keep your business operations running smoothly.