View Hard Disk Information
The
Device View
>
Hard Disk
portlet provides information on the hard drives attached to the device.
The Overview screen displays the amount of GB used and the amount left free. Additional information includes
disk
Properties
, such as manufacturer, model, serial number, and total capacity, and
Status
: Spinning, Standby,
Sleep, or Error, temperature and usage.
The Quick Actions portlet appears on the right of this screen allowing you to format the disk, if required.
The Temperature tab displays a graph that plots Hard Disk's temperature over a configurable time period.
Below the graph are various statistics such as the average temperature over the time period, and so on.
Configure AMS Sample Settings
AMS sampling allows the Set-Top Box to collect statistics and information about an end-user's viewing habits.
The AMS sample is a profile, that defines for the AMS client on the STB, how to collect the information,
which information to collect and when to upload it to the server.
Once an AMS sample has been defined via the
Operations
>
AMS Samples
portlet, the CSR can attach an
AMS sample to an STB in the device's AMS portlet.
Diagnose Customer's Error Messages
The
Device View
>
Error Message
portlet displays a list of all the error messages (OSD) that have been
displayed to the customer on his/her EPG.
This portlet provides you with the following capabilities:
•
You can choose the language for the error messages to be displayed to the customer. Contact Customer
Support for more information on language support.
•
You can click Expand to drill down to the root cause of the problem and see a recommendation from
Prime Home as to how to proceed.
Configure STB and IPC Settings
The Settings menu option provides portlets for configuring different types of device settings. Each parameter
shows Current Value, Previous Value and Default Value. If the current value is different from the default,
then the entire row appears in orange. If the settings have been changed in the last 24 hours, an alert is generated.
The following portlets are available:
Audio/Video AV Settings
Allows you to view and modify the audio and video related settings, which the customer can change
via the Electronic Program Guide (EPG).
Cisco Prime Home User Guide 6.3
4
OL-32174-01
Configuring and Troubleshooting Set-Top Boxes
View Hard Disk Information
