Using Directories
Operator User Guide 7-21
From the directory window, the operator can perform the following call processing functions:
•
Make an outgoing call to any one of the contacts telephone numbers
•
Transfer a call to the contacts numbers
•
Conference in a contact at any one of their phone numbers
•
Pick up a call that is ringing at the contacts extension
•
Pickup a call from the contacts group
•
Make or transfer a call to the first available member of a contact’s group
•
Make or transfer a call to a specific member of the contact’s group
•
Transfer a call to the contact’s voice mail.
•
Make or transfer a call to the contact’s manager, assistant or backup number.
Making a Call
There are several ways to make a call in the Directory window.
To Call a Person in Directory
Step 1
Locate the contact in the directory. Double-Click on the entry to auto-dial
the primary extension number. You can also press Enter or the Auto-Dial
shortcut key F9 to make the call.
Step 2
The CallConnector Operator will select an idle line and dial out the
selected number.
Step 3
The number selected will be immediately auto-dialed.
If you are connected to a party, then the call will be put on hold pending transfer and a
new call originated.
If you are on an outgoing call that has not connected, that call will be dropped.
The telephone number is converted to a dialable number format with access codes
prior to transmission to Cisco CME.
To Dial an Alternate Number
Step 1
Locate the contact in the directory. .
Step 2
Open the right-click menu by pressing the menu key or the mouse to
display the Directory popup menu. From the list of alternate numbers,
click on the number you wish to dial.
Step 3
The CallConnector Operator will select an idle line and make a call to the
number.
Drag & Drop to Call
Step 1
If you are on a call, then place the call on hold first.
Step 2
Locate the contact in the directory and drag the contact to the call
window.
Step 3
The CallConnector Operator will select an idle line and dial out the
selected number.
If you are connected to a party, then the call will be put on hold pending transfer
and a new call originated.
Notes
Notes
