8. Taking Actions
The Cisco CallConnector Operator Action Bar provides operators a set of communication
services that utilize the information from the selected directory contact. These services include
access to different telephony features on available contact numbers, sending messages using
different delivery methods, viewing the availability of the contacts and their group members,
managing call forward settings, sending calls and instant messages to available group members,
and viewing notes.
The Action Bar is divided into four sections. Each section is presented in a tab. The four tabs are
Actions, Availability, Group/Department, and Notes. This chapter describes the features of each
tab and how to use them. It will also show you how to navigate in the Action Bar using the mouse
and keyboard shortcuts. The sections include:
Action Bar Overview -
Provides an overview of the Action Bar as well as how to
open and close it.
Navigation Options -
Describes how to navigate to different controls in the
Action Bar.
Actions Tab –
Describes the features of the Actions tab including
sending messages and making calls and how to use
these features.
Availability Tab –
Describes the features of the Availability tab including
managing employees’ availability and their call forward
settings.
Group/Department Tab –
Describes the features of the Group/Department tab
including sending messages and calls to manager,
assistant, backup or available group members.
Notes Tab –
Describes how to view and edit the text in the Notes tab.
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