Chapter 8
Taking Actions
8-2 CallConnector Operator
Action Bar Overview
The CallConnector Operator Action Bar consists of four tabs:
•
Actions
•
Availability
•
Group/Department
•
Notes
The Action Bar provides access to the communication services that are available for the selected
contact in the directory. These communication services include the following:
•
Ability to make, transfer or conference calls to the multiple contact numbers configured
for the selected contact in the directory.
•
View the selected contact’s work associates including their manager, assistant and
backup person as well as all the members of their department/group.
•
Availability to make/send calls to the contact’s associates.
•
Availability to make/send calls to an available member of their group/department.
•
Send a brief message to the selected contact using one of the several message transport
options including Email and SMS Message.
•
Allows the operator to change the contact’s call forward settings.
•
Allows the operator to change the contact’s presence settings – availability, location and
away message.
Actions Section
The Actions tab displays the actions available for a directory contact. These actions enable the
following services:
•
Transfer, conference or place a call to one of the selected contact’s multiple
phone numbers.
•
Send a call to the contact’s mobile number, home number or alternate number.
•
Leave a voice mail message or transfer a call to the contact’s voice mail box.
•
Send the selected contact an email or a text message.
Availability Section
The Availability tab permits you to check the presence status of the selected contact. It provides
access to the following features:
•
View and update the contacts presence status including availability, location and
away message.
•
Change the employee’s preferred number setting.
•
Change the call forward settings for the employee.
