Taking Actions
Operator User Guide 8-3
The Preferred Number is the preferred reach number for the contact. This number is disabled
when a call is made from the directory.
This section is available only for the Corporate Directory.
Group/Department Section
The Group/Department section of the Action Bar provides information and access to the
employee or contact’s associates or colleagues. From this window, the operator can:
•
Transfer or place a call to the contact’s manager, assistant or backup.
•
View the availability status of the contact’s department.
•
Transfer or place a call to a specific person in the group or to the first available
member.
•
Send an instant message to a specific person in the group or to the first available
member.
•
Pickup a call from a specific person or the first ringing call in their group.
This section is available only for the Corporate Directory.
Notes Section
The Notes tab allows you to view the personal notes for a contact. This section is available only
for the Corporate and External directories.
Open the Action Bar
The Action Bar is associated with the Directory window. When you open the Directory window,
the Action Bar will be displayed. If the Action Bar is not showing, it can be enabled from View
menu or Options
Preferences
Appearance.
Close the Action Bar
The Action Bar is associated with the Directory window. When you close the Directory window,
the Action Bar will be closed. The operator can hide or disable the Action Bar window. This is set
from the Options
Preferences
Appearance application setting.
