Overview
User Guide 2-13
Action Bar
The CallConnector Operator Action Bar consists of four tabs:
•
Actions
•
Availability
•
Group/Department
•
Notes
Figure 2-6 CallConnector Action Bar
The Action Bar provides access to the communication services that are available for the selected
contact in the directory. These communication services include the following:
•
Ability to make, transfer or conference calls to the multiple contact numbers configured
for the selected contact in the directory.
•
View the selected contact’s work associates including their manager, assistant and
backup person as well as all the members of their department/group.
•
Availability to make/send calls to the contact’s associates.
•
Availability to make/send calls or IM to an available member of their department/group.
•
Send a brief message to the selected contact using one of the several message transport
options including Email and SMS messages.
•
Allows the operator to change the contact’s call forward settings.
•
Allows the operator to change the contact’s presence settings – availability, location and
away message.
Not all directory windows support all tabs:
•
The Corporate directory includes all four tabs
•
The External directory consists of Actions and Notes tabs
•
The Outlook directory supports only Actions tab
