Chapter 6
Monitoring Queued Calls
5-20 CallConnector Operator
Transfer by Drag and Drop
Step 1
Select the connected call to transfer.
Step 2
Drag the current call by clicking on it and drop it to the desired contact
number. The call will be transferred to that contact’s preferred number.
The call can dragged to the any of the following:
a. Directory entry
b. Number in the Action Bar
c. Group or a member in the group
d. Number in the Telephone Status window
e. To the park queue
Step 3
Follow the steps to complete the transfer as described above.
To Toggle Auto-Transfer Option
This option, when enabled, will allow you to complete auto transfer automatically without having
to click the Complete Transfer button every time you need to complete a transfer.
Step 1
On the Call Control toolbar, click the Settings button.
Step 2
Select Auto-Transfer option from the pop-up menu. When selected, this
option will be highlighted with the orange color.
Step 3
Select Auto-Transfer option again to disable this option.
