Chapter 6
Monitoring Queued Calls
5-26 CallConnector Operator
To Call a Contact’s Manager, Assistant or Backup
The contact’s backup numbers are displayed in the Action Bar – Group/Department tab.
Step 1
Locate the contact in the directory.
Step 2
Click in the Group/Department tab and then click on the Call button for
the contact’s manager, assistant or backup.
Drag and Drop to Make a Call
Step 1
Make sure you are not on a connected call. You can put it on hold.
Step 2
Locate the contact in the directory or an extension in telephone status.
Step 3
Drag the contact to the Call Control window. An outgoing call will be
made to the contact’s number.
Disconnecting Calls
When you have completed a call, you can hang up the call from the Call Control window.
To Hang up
Step 1
Select the connected line you want to hang up.
Step 2
Click the Hangup button or press the Num Enter key. The status of the
selected line will be changed from Connected to Idle.
