Monitoring Queued Calls
User Guide 5-33
Edit Speed Numbers
This option allows the operators to:
•
Add a new speed number
•
Change the category a speed number belongs to
•
Edit the name and the number of a speed number
•
Remove a speed number
A speed number contains the following information:
Field
Description
Category
The speed numbers may be grouped into different categories such
as Customer Support or Sales Department.
Name
This is usually the name of the person who owns the number.
Number
The PSTN or extension number to be called.
Any modification to the list of speed numbers made by an operator will be shared by all operators
accessing to the same CallConnector Server.
To Add a New Speed Number
Step 1
On the Call Control toolbar, click on Settings.
Step 2
Click on Edit Speed Number... The Speed Numbers window that shows
the corporate speed numbers will be displayed.
Step 3
Click on Add. The Add Speed Number window will show.
Step 4
Enter Category, Name and Number of the speed number.
Step 5
Click OK to save the change.
To Edit the Information of a Speed Number
Step 1
On the Call Control toolbar, click on Settings.
Step 2
Click on Edit Speed Number... The Speed Numbers window that shows
the corporate speed numbers will be displayed.
Step 3
Select the speed number to be edited.
Step 4
Click on Update. The Update Speed Number window will show.
Step 5
Enter Category, Name and Number of the speed number.
Step 6
Click OK to save the change.
To Delete a Speed Number
Step 1
On the Call Control toolbar, click on Settings.
Step 2
Click on Edit Speed Number... The Speed Numbers window that shows
