Chapter 7
Using Directories
7-2 CallConnector Operator
Directory Overview
The CallConnector Operator Directory displays a list of names and their detailed contact
information from multiple directory databases and provides integrated communication services
utilizing that data. It allows operators to maintain extensive information on the organizational
contacts and lets them quickly locate entries and directly use this information for their call
handling and messaging needs.
The Directory supports the following functions:
Multiple Directories
The CallConnector Operator provides access to contact
information from three directories – organizational, external
and Outlook.
Multiple Customizable
Operators can customize the how the directory information
Views
is presented by select the information fields to view and the
display style – tabular or hierarchical.
Character-by-
Character Search
Operators can quickly locate a contact by entering in the first
few letters of the name.
Multiple Field Query
Drill down for information by entering the query text for
multiple fields.
Quick Sort
Change the order in which the contacts are listed in the view.
Multiple Listed Numbers
Supports multiple phone numbers per entry.
Store Notes
Lets you store extensive notes for each contact.
Drag & Drop
Allows you to drag entries to make a call, speed dial
shortcuts or add to a conference.
View Presence Status
View the availability, location and telephone status of the
organizational contacts in real-time.
Select Directory
Open a different directory databases by switching to its
displayed information.
Manage Contacts
Add, modify, or delete the organizational contact information.
Integrated Calling
Dial numbers, transfer calls, and set up conferences from
the directory.
Send Messages
Send quick messages via email or text messages.
Copy Contact Information
Copy the contact’s information from one directory to another
or to the Windows clipboard.
